Hotel Indigo Kansas City - The Crossroads by IHG

Hotels
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Hotel Indigo
8.8 (499 reviews)
2020 Grand Boulevard , Kansas City , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Spacious rooms
Great location
Cons:
Noise from street
Limited food options
Misleading amenities
Long wait for breakfast

Categories

Cleanliness
8.94
Very clean and kept up well. The hotel overall appeared clean.
Service
9.41
The staff was extremely nice and knowledgeable. Friendly and helpful front desk staff.
Location
8.95
Very convenient location for downtown Kansas City; however, hotel felt corporate and sterile.
Room Quality
8.9
The rooms were spacious, very nice and comfortable.
Amenities
8.43
Limited food options available in-house and some amenities were lacking.
Value for Money
8.89
Reasonable price for the quality and overall experience.
Food and Beverage
7.94
The only restaurant was only open for breakfast; poor dining options.
Overall Experience
8.91
Overall enjoyable stay. Would return, but minor issues experienced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:15

Property Description

Modern Amenities and Comfortable Stay
Hotel Indigo Kansas City - The Crossroads offers a blend of modern amenities and comfort for a relaxing stay. From air conditioning and flat-screen TVs to free WiFi and city views, guests can enjoy a comfortable and convenient experience during their visit.

Convenient Facilities for Business and Leisure
With a fitness centre, business centre, and a restaurant on-site, this hotel caters to both business and leisure travelers. Guests can stay active, conduct meetings, and enjoy delicious meals without having to leave the property.

Prime Location and Nearby Attractions
Conveniently located near Sprint Center and other popular attractions, Hotel Indigo Kansas City - The Crossroads provides easy access to the best of Kansas City. Explore Union Station, the Convention Center, and the National World War I Museum before returning to the comfort of this IHG Hotel.

Book your stay at Hotel Indigo Kansas City - The Crossroads for a seamless blend of convenience and comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 28 per day.

Location

Guest Reviews

8.8
Based on 499 reviews
Cleanliness: 8.94
Service: 9.41
Location: 8.95
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
H
Heather • family_with_children • us
10
Great location for what we needed. Rooms were comfy and staff was way to work with.
Pros:

Location was what we needed for music event. Room was comfortable.

2026-02-22 • via Nuitee
C
Cameika • couple • us
10
PERFECT!
Pros:

Everything was great, choose this it’s everything you see in images. I will definitely stay here again

Cons:

Na

2026-02-14 • via Nuitee
G
Gushlaw • couple • us
10
It was great
Pros:

Everyone and everything about the hotel is awesome

2026-01-30 • via Nuitee
W
Wilfredo • family_with_children • us
10
2026-01-23 • via Nuitee
Z
Zarah • solo_traveller • us
9
Cons:

Could use a shuttle to and from airport

2026-01-19 • via Nuitee
H
Hannah • family_with_children • at
5
Pros:

Location

Cons:

Hotel felt corporate and sterile, too expensive for what it is.

2026-01-19 • via Nuitee
T
Terrie • couple • us
10
2026-01-14 • via Nuitee
R
Robert • couple • us
8
Perfect for an overnight
Pros:

Great location. Clean, super staff.

2026-01-14 • via Nuitee
C
Chrissy • couple • us
10
Pros:

So pleasant, clean and comfortable. We will be back.

Cons:

No evening food

2026-01-09 • via Nuitee
K
Kay • couple • us
8
Only stayed because of location to an event…nothing special about the hotel. Pillows weren’t the best.
Pros:

Location

Cons:

Staff was civil…

2026-01-07 • via Nuitee
M
Meghan • solo_traveller • us
10
Very pleased! Would defend stay there again
Pros:

Very clean and kept up well. The staff was extremely nice and knowledgeable.

Cons:

N/A

2025-12-16 • via Nuitee
L
Laura • extended_group • de
7
2025-12-04 • via Nuitee
K
Kristin • family_with_children • us
8
Cons:

The only issue that I had. I stayed in Room 209, a couple of times on Saturday and Sunday morning, something heavy dropped very loudly in the hall. It sounded like a pice of machinery or something

2025-12-03 • via Nuitee
P
Pennie • couple • us
8
It's was nice, but because of lack of restaurant open wouldn't choose it again.when your traveling you need the
Pros:

Nice rooms!

Cons:

No where to eat really. We thought bar or hotel restaurant would be open but not. But we saw people eating there but sort of in the dark.

2025-11-23 • via Nuitee
S
SEBASTIEN • solo_traveller • fr
5
Pros:

Propre

Cons:

Waitting time at the breackfast 45 min, impossible when you work so don't take it. Personnel just qualified. When you ask for a refund of breackfast, they tell you that they will give you an answer in 1 week....
You ear the trains all night long in the room, klaxon every hours when they pass in the rail station.

2025-11-15 • via Nuitee
C
Catherine • couple • au
9
2025-11-02 • via Nuitee
D
Deborth • family_with_children • us
10
Pros:

The atmosphere, the people and the service. I’ll recommend it. I already have

2025-10-27 • via Nuitee
C
Christopher • extended_group • us
10
2025-10-26 • via Nuitee
R
Roberta • couple • us
10
2025-10-25 • via Nuitee
M
Michael • couple • us
8
2025-10-22 • via Nuitee