Tru By Hilton Roanoke Hollins

Hotels
•
Tru by Hilton
8.6 (678 reviews)
8161 Gander Way , Roanoke , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good breakfast
Cons:
No nearby dining options
Additional fees for pets
Echoing rooms

Categories

Cleanliness
8.41
Generally clean, but some guests reported issues like echoing in the room and inadequate pillows.
Service
8.98
Friendly staff were highlighted, though there were some comments about indifference from evening desk staff.
Location
8.82
Convenient location near interstate; however, a lack of nearby restaurants was noted.
Room Quality
8.17
Rooms were clean but reported to be small and echoing.
Amenities
8.7
Standard amenities present, but some expected conveniences like microwaves and hair dryers were missing.
Value for Money
8.66
Good value noted, but some felt the additional pet fee was excessive for the quality received.
Food and Beverage
8.51
Breakfast was generally good, but some guests found the breakfast times restrictive and lacked on-site dining.
Overall Experience
8.58
Overall satisfactory experience though mentions of not returning suggest some guests were not fully satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:11

Property Description

Modern Comforts and Convenience
Tru By Hilton Roanoke Hollins offers a contemporary stay with a fitness center, free parking, and a shared lounge. Enjoy free WiFi, a 24-hour front desk, and a business center during your visit.

Relaxing Guest Rooms
Unwind in guest rooms featuring a cozy seating area, a flat-screen TV, and a private bathroom with complimentary toiletries. Each room also includes a fridge for added convenience.

Entertainment and Nearby Attractions
Have a fun time playing billiards on-site or venture out to explore Mill Mountain Zoo just 18 km away. Conveniently located near Roanoke Airport, this hotel is the perfect choice for your stay.

Book now for a delightful and convenient stay at Tru By Hilton Roanoke Hollins.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 678 reviews
Cleanliness: 8.41
Service: 8.98
Location: 8.82
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.51
Overall Experience: 8.58
J
Jack • couple • us
6
I'll bring my own pillow if I come back.
Pros:

Good breakfast

Cons:

The pillows were awful and worn out.

2026-02-13 • via Nuitee
K
Kanesha • couple • us
7
2026-01-24 • via Nuitee
B
Brian • couple • us
8
2026-01-23 • via Nuitee
L
Lou-Ann • couple • us
10
great!
Pros:

staff was super friendly. the machine that created room keys was out and she walked us up to our room. Place was super busy - holiday week end and traffic was a nightmare. So many of us stopped unexpectedly to simple get off the road! So the lobby had 3-4 guests checking in at a time but she was calm as a cucumber and checked us all in and that walked us all to our rooms and was super pleasant and apologetic for the inconvenience. we went to dinner and again she walked us and others to our room. She got her steps in that day for sure...excellent customer service!!

Cons:

nothing

2026-01-20 • via Nuitee
M
May • couple • us
8
Comfortable
Pros:

Very pet friendly

Cons:

N/A

2026-01-19 • via Nuitee
C
Cheryl • family_with_children • us
10
2026-01-19 • via Nuitee
M
Mike • family_with_children • us
7
It served its purpose, staff was nice , bed mattress was comfortable but the pillows were too soft.
Pros:

Good location, friendly staff

Cons:

Pillows were way too soft and I don’t know about the local hotel pricing, but the cost didn’t seem right. I was just too tired to say anything at the time.

2026-01-19 • via Nuitee
W
William • extended_group • us
8
Pros:

Very clean with nice layout

Cons:

On the more expensive side

2026-01-19 • via Nuitee
C
Carrie Ann • family_with_children • us
8
2026-01-19 • via Nuitee
J
Joseph • solo_traveller • us
9
Both locations were very clean with a good breakfast. The Tru locations were great values.
Pros:

The breakfast was very good everything seemed to be fresh and tasted good. The room was clean and smelled fresh.

Cons:

I wish they had a pool at the location. Also over the past few weeks I have stayed at two Tru hotels and I do not like the soap, shampoo and body wash provided in the rooms. The body wash and shampoo doesn’t sud up compared to the other hotels products I have used during this trip. At first I thought it was maybe the one location but the second location was the same.

2026-01-19 • via Nuitee
N
Neill • couple • us
10
Great value, service and comfort for our dollar.
Pros:

Convenient, clean, comfortable and professional, friendly staff.

2026-01-19 • via Nuitee
D
Daniel • couple • us
9
2026-01-18 • via Nuitee
L
Lauren • couple • us
7
2026-01-16 • via Nuitee
L
Lauren • couple • us
7
2026-01-16 • via Nuitee
I
Isaac • couple • us
10
2026-01-15 • via Nuitee
D
David • couple • us
7
It’s clean and staff was friendly and professional.
Pros:

Clean and had tile floors instead of carpet.

Cons:

Bed was uncomfortable for me. Hardly any hot water when I started to shower early morning. No microwave so couldn’t heat up my food.

2026-01-08 • via Nuitee
B
Barilla • couple • us
10
We would stay again.
Pros:

This was a quick overnight stay for us during holiday travel. It was very nice.

Cons:

Needed more help, more food at breakfast due to holiday travelers before Christmas.

2026-01-07 • via Nuitee
M
Mike • solo_traveller • us
9
2026-01-05 • via Nuitee
M
Marlene • couple • jo
9
Comfortable and clean
2026-01-05 • via Nuitee
M
Melissa • solo_traveller • us
9
2026-01-03 • via Nuitee