Tru By Hilton Roanoke Hollins

Hotels
•
Tru by Hilton
8.6 (707 reviews)
8161 Gander Way , Roanoke , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good breakfast
Cons:
No nearby dining options
Additional fees for pets
Echoing rooms

Categories

Cleanliness
8.41
Generally clean, but some guests reported issues like echoing in the room and inadequate pillows.
Service
8.98
Friendly staff were highlighted, though there were some comments about indifference from evening desk staff.
Location
8.82
Convenient location near interstate; however, a lack of nearby restaurants was noted.
Room Quality
8.17
Rooms were clean but reported to be small and echoing.
Amenities
8.7
Standard amenities present, but some expected conveniences like microwaves and hair dryers were missing.
Value for Money
8.66
Good value noted, but some felt the additional pet fee was excessive for the quality received.
Food and Beverage
8.51
Breakfast was generally good, but some guests found the breakfast times restrictive and lacked on-site dining.
Overall Experience
8.58
Overall satisfactory experience though mentions of not returning suggest some guests were not fully satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:11

Property Description

Modern Comforts and Convenience
Tru By Hilton Roanoke Hollins offers a contemporary stay with a fitness center, free parking, and a shared lounge. Enjoy free WiFi, a 24-hour front desk, and a business center during your visit.

Relaxing Guest Rooms
Unwind in guest rooms featuring a cozy seating area, a flat-screen TV, and a private bathroom with complimentary toiletries. Each room also includes a fridge for added convenience.

Entertainment and Nearby Attractions
Have a fun time playing billiards on-site or venture out to explore Mill Mountain Zoo just 18 km away. Conveniently located near Roanoke Airport, this hotel is the perfect choice for your stay.

Book now for a delightful and convenient stay at Tru By Hilton Roanoke Hollins.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 707 reviews
Cleanliness: 8.41
Service: 8.98
Location: 8.82
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.51
Overall Experience: 8.58
V
Victoria • family_with_children • us
9
2026-05-22 • via Nuitee
M
Michelle • couple • us
5
Not impressed with our first visit at a Tru by Hilton brand.
Pros:

Location

Cons:

One elevator sounded like it wasn’t working well. Made a loud noise and “jerked” when it would start. The TV remote should have had written instructions. Several people that we talked with didn’t know how to operate it and was frustrated with it. Breakfast was ok but one of the pancake machines was down. The place was crowded at breakfast. All the food was too close together in a galley set up.

2026-05-21 • via Nuitee
T
Travis • couple • us
10
2026-05-20 • via Nuitee
K
Kristina Ward • couple • us
9
2026-05-15 • via Nuitee
A
Ashey • solo_traveller • us
10
First stay
Pros:

My first stay at your hotel. I found it very clean and staff friendly and welcoming.

Cons:

Nothing.

2026-05-13 • via Nuitee
J
Jashvanti • couple • us
10
2026-05-06 • via Nuitee
M
Mary • solo_traveller • us
6
Pros:

Very clean comfortable bed friendly staff

Cons:

A little pricey . Small room. No microwave in the room small dining area

2026-05-03 • via Nuitee
S
Susan • couple • us
10
Perfect
Pros:

Location

Cons:

Breakfast over at 9:00

2026-05-03 • via Nuitee
L
Leslie • extended_group • us
9
2026-04-30 • via Nuitee
T
terry • solo_traveller • us
9
Pros:

Convience of location.

2026-04-30 • via Nuitee
T
Thomas • couple • us
9
2026-04-29 • via Nuitee
A
Angela • couple • us
8
2026-04-29 • via Nuitee
J
Jonathan • solo_traveller • us
6
Pros:

Staff was very nice.

Cons:

Building was obviously in need of maintenance throughout. Spills on the floor in the lobby and by the elevators had not been cleaned, sticky floors like a movie theater. Lots of people in line to check in waiting because for some reason there was only one front desk person to help all of them check in at 4pm though they had spaces for 4 front desk people to work. My first room the TV was broken somehow didn't work, they moved me to another room as they couldn't fix. Second room the thermostat didn't work but a nice staff person fixed it later that night, finally cooled off. Woke up in the middle of the night from dogs barking in the hallway and leashes jingling while owners walked/took outside. Was not aware there would be pets in the hallways and barking in the middle of the night. Another unprofessional thing is that the front desk has a checklist printed out at their stations telling them what to do in problem situations with guests, sitting there in full view of guests, which I read for 10 minutes to entertain myself while I was waiting for the lone person to figure out why the computer couldn't make my room key. I had to park about 75 yards further away from the lobby doors in the pouring rain because the near parking spaces are only for "diamond members", something I'd never heard of or been offered in this whole process (also the spaces were empty at 4pm). Will not likely stay here again or recommend to anyone else.

2026-04-27 • via Nuitee
T
The Neills • solo_traveller • us
10
Pros:

Breakfast, the room, and our dog had a great time.

Cons:

N/A

2026-04-26 • via Nuitee
M
Michael • solo_traveller • us
8
2026-04-22 • via Nuitee
T
Tsialis • solo_traveller • ae
7
2026-04-21 • via Nuitee
M
Martine • couple • ca
9
Je le recommande pour les raisons ci hauts
Pros:

Hôtel neuve personnel chaleureux
Bon rapport qualité prix et emplacement tranquille

2026-04-19 • via Nuitee
L
Lisa • couple • us
10
Peaceful and outstanding!!!
Pros:

Customer service was above and beyond. They actually came up to my room to help me with my tv. Everyone was always smiling and happy to help anyone if needed. That was outstanding!!! And the pancake maker, what??!!!!!!!! My son loved breakfast 🥳

Cons:

The left elevator feels like you’re going to crash, noisy and gave me anxiety. I used the one on the right after that.

2026-04-17 • via Nuitee
S
Scott • family_with_children • us
9
2026-04-16 • via Nuitee
M
Michael • solo_traveller • us
8
Cons:

Ice machine broken

2026-04-15 • via Nuitee