Facilities

Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Electric car charging station
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Exceptional staff
Delicious breakfast
Cons:
Breakfast pricing can be confusing
No notable negatives identified

Categories

Cleanliness
9.08
Specific sentiment from text is not mentioned, assumed standard quality for this hotel tier.
Service
9.55
Mentioned as professional and friendly service.
Location
9.09
Specific sentiment from text is not mentioned, assumed standard quality for this hotel tier.
Room Quality
9.04
Spacious, bright rooms with modern decor and great views.
Amenities
8.57
Good amenities, including excellent beds and powerful water supply.
Value for Money
8.53
Breakfast pricing structure mentioned, perceived as a bit high.
Food and Beverage
9.08
Breakfast was described as abundant and delicious.
Overall Experience
9.05
Overall positive experiences mentioned in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:19

Property Description

Experience luxury and relaxation at W XIAN, where modern elegance meets a rich cultural heritage in the heart of Xi'an.

Spa and Wellness
Indulge in our full-service spa, offering massages, body treatments, and rejuvenating facials. Enjoy our outdoor and indoor pools, and unwind in the sauna, ensuring a restorative escape during your stay.

Gourmet Dining
Savor international delights at WEI, one of our two on-site restaurants, or opt for the convenience of room service. With a stylish bar/lounge and a welcoming coffee shop/café, your culinary cravings are well catered to.

Comfort and Convenience
Your stay is enhanced with 372 individually decorated guestrooms, featuring private balconies, minibars, and espresso makers. Stay connected with complimentary Wi-Fi, and enjoy designer toiletries for a pampering experience.

Book your unforgettable stay at W XIAN today!

Important information:

  • The seasonal pool will be open from June to August.
  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XIY

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Property does not offer onsite COVID-19 testing

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9.2
Based on 25 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.09
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.05
Y
YuNi
10
無與倫比的優質酒店
Pros:

令人驚艷的外觀與大廳裝潢。服務人員專業、和藹可親。房間寬敞明亮、裝潢前衛新潮，陽臺外景觀優美。門開後，窗簾自動拉開的設計令人難忘。床及枕頭太棒了，非常舒適。水量充足。早餐種類繁多、美味可口、尤其是西式麵包。

2025-07-08 • via Nuitee
W
Wai Fun Grace
10
值得推薦的酒店
Pros:

前枱員工非常有礼，並且提醒我房間沒有包含早餐，如果我們需要用早餐，可以一天前用(人民幣150/ 位)購買第二天早上的早餐，但是當天購買的話，需要支付人民幣250/位。早餐非常豐盛，多種多樣的選擇。入住時間西安天氣很熱，酒店提很多樽水，真的是很貼心。

2025-06-24 • via Nuitee
J
John Oliver • family
10
Pros:

The hotel is very modern with an interesting design. Rooms are comfortable with an upscale design. Would definitely stay there again

2025-05-20 • via Nuitee
A
Arwen • family_with_children
10
Pros:

good location and beautiful park around it

2025-05-01 • via Nuitee
R
Ran
10
Pros:

A nice hotel located in a great area. Walkable distance to subway and close to lots of famous tourist places. Friendly people and great vibe.

2025-04-17 • via Nuitee
M
Mordechai • family
10
Pros:

The W Hotel was by far the best hotel we stayed at in Xi'an. The room was spacious with an amazing design and a large balcony offering fantastic views. Everything was automated and incredibly comfortable. The staff went above and beyond in every aspect of service, from arrival to departure.
The breakfast was excellent, with a wide variety of food options. Unfortunately, we didn’t have time to enjoy all the facilities, but when the staff learned it was my birthday, they surprised me with a beautifully written card, fresh fruit, a delicious cake, and a thoughtful gift. I’ve never experienced such a personal touch at any other hotel!

2025-03-14 • via Nuitee
G
GERE
10
Everything was perfect and exceeded expectation
Pros:

It was a flawless experience spending my holidays in W Xian! I have stayed in W in many different cities and W Xian is probably the best. All the staff were extremely helpful and organised everything for me without being asked. Phoebe Gao, the loyalty coach, lavished me with constant surprises and made my anniversary an unforgettable one!

2024-12-20 • via Nuitee
W
WENHUI • family
10
Pros:

Awesome！

2024-08-05 • via Nuitee
V
Vivian • family
10
Pros:

The hotel is new and the rooms are spacious and well designed. Excellent service and friendly and helpful staff. Beautiful gym and swimming pool.

2023-10-19 • via Nuitee
H
huiqing • family
10
Pros:

The hotel is very new, the facilities are very good and smart, and the service is good

2023-10-11 • via Nuitee
Z
Zhao
8
Pros:

This hotel stay like living in night club. I left my stuff in room they told me call me back and never call back

2023-08-31 • via Nuitee
J
Jie • family
10
Pros:

Room services are great, very convenient, close to Xi’An’s Tang’s Paradise.

2023-08-09 • via Nuitee
Y
yanyan
10
Pros:

住的套房，房间内面积很大，经常迷路，哈哈。
总体入住感觉非常棒，窗外景色也很美 。

2021-06-25 • via Nuitee
K
KYUNG MI
10
Pros:

They had a new character bag in the room. I thought it is a gift or for sale but it was just for the display. It was a bit disappointing.

2021-06-13 • via Nuitee
H
Hao
10
Pros:

W比较适合喜欢fancy感觉的人，整个酒店进去就有一种进入“夜店”的感觉，很有设计感，当然音乐也像夜店。总的来说，房间大小，床品的舒适程度，服务及早餐的选择都令人满意，唯一不足的就是从酒店去市区那个堵！！！

2021-01-04 • via Nuitee
X
Xuan • self
10
Pros:

新穎.整潔.服務態度佳！態度很重要！

2020-06-30 • via Nuitee
V
Verified traveler
2
Pros:

ZERO. Flights, Hotels, and access to China, all cancelled by government due to coronavirus - this is the only hotel to not cancel. To boot, the W Xian fraudulently “checked in” my reservation as if I’d stayed there. Phones are not answered, messages not returned, emails not replied to and even attempts at contact by Expedia unsuccessful. Even as a platinum elite - no replies at all from hotel. This is an unethical operation undeserving of the W name.

2020-02-21 • via Nuitee
V
Verified traveler
10
Pros:

Good experience for the stay. Room was clean, food was good & the service was great. Good peaceful rest in the room with a nice night view over the lake.

2020-02-19 • via Nuitee
V
Vanessa
10
W Xian is outstanding!
Pros:

The W Xian is one of the nicest and most modern W Hotels I've ever stayed in. Rooms are large, pool is wonderful. The staff is exceptional and goes out of their way to ensure your stay is outstanding.

2019-12-30 • via Nuitee
V
Verified traveler • partner
2
Pros:

スタッフの対応が最悪
ルームサービスを忘れても謝らない
中国人は謝らないと聞いていたがこれ程とは思わなかった
アメニティが最悪、綿棒もなく髭剃りは切れない、トイレットペーパーが硬い
ホテル内に売店(コンビニ)がなく不便

2019-11-22 • via Nuitee