The Lodge at Cliff Castle Casino

When we checked in, we discovered we weren’t staying at the resort hotel. They put us in a ratty little motel at the bottom of the hill and said we could walk up the hill to play at their beautiful casino. This was a pretty slick scheme: advertise a beautiful resort, then put you in a run-down Motel 6! It worked. We felt like absolute trash. Here’s the twist: my wife loves to gamble. She was so angry at being misled, we didn’t even visit their haughty casino or any of their restaurants. Lesson: the short term gain on tricking us with the room led to long term pain. They would have made hundreds, perhaps thousands on making our stay enjoyable. As it turned out, they got to rip us on the room and nothing else. We will never go back to Camp Verde, AZ

There was absolutely no staff at this hotel. You have to go to the casino to check in and check out. The price is very high for the little amenities you get. I would not recommend this hotel for anyone. if I hadn’t scheduled ahead of time I would have canceled.

Would have preferred a room on the top floor.

Nothing

Extremely Dated, property it self is not clean at all, run down, has allot of potential with a bit of love. Front desk employees have poor attitude and lack of charisma.

The room was very dark and need of some TLC (a fresh coat of paint and some deep cleaning and maintenance work in bathroom). The outside stairwell was also dark at night.

When I arrived the front desk was closed and I had to drive to the casino hotel to check in and didn’t even have a directions on how to get there. I asked for accommodations for the inconvenience and the employee said “best I can do is give you a map.” Once I got to the room I was immediately hot because the rooms a/c was off and there was dust everywhere because the popcorn ceilings were falling everywhere. When I went in to shower I fell and hurt myself from how slippery the tub floor was. Lastly, my check out time was 11:00am but housekept for some reason came knocking on my door at 8:30am hoping I was gone to clean my room. Also, I didn’t read so this is my fault but I would like to note there’s no fridge in the rooms.

It was noisy and uncomfortable. There was so much parting and people were so loud. There was no security to monitor. You could hear the tv in the next room all night. Ended up leaving in the middle of the night due not being able to sleep. Would never stay there again!

The room was in need of a major redo. Old ragged draperies, walls stained and worn paint and wall coverings. Dirty glass sliding doors to the balcony covered with dirt and foliage. Bathroom fixtures cracked and stained. No daily housekeeping to remove trash, and replenish towels and coffee making supplies. No hotel staff at Lodge location, had to check in at the main casino hotel.

The rooms were dusty, they don’t do any kind of room tidying during your stay, the outlets were in odd places and the shower had a faulty faucet

Where the motel was located and the fact that I thought we were staying at the casino, not at a motel down the road. The stairwell and sidewalks were filthy. It looked like they were never hosed down and it caused me to pause before entering the room thinking it was going to be dirty.

Outdated

bed is too dirty.

When we got there, seemed abandoned, you need to check in through the Casino Hotel, there was no front desk. Upon checking in, we got a room upstairs, we had a lot of suitcases, medical condition that prevents climbing stairs, there is no elevators. We had to drive up again to the Casino Hotel to request a room on the first floor. We finally got a room, the toilet had remaining of poop upon arrival, the small table used to eat inside the room had crumbs of food left. My daughter was walking inside the room without socks, once she got on the bed, I noticed her feet were very dirty, seemed as if that room was never mopped. There were dead cockroaches outside. The beds seemed clean, we were out most day and did most activities in the main Casino Hotel, just seems like this Lodge is very abandoned by staff. A day before checking out, our key to the room stopped working, we had to drive up to the Casino Hotel front desk to have this fixed. Just very inconvenient, affordable, yes. Overall experience staying here was not so great.

Where do I start? The “lodge” is not the hotel, it’s a motel at the bottom of the hill. They don’t allow pets in the casino hotel so we didn’t have an option (all unknown to us). The rooms are in poor condition, structurally. There are no amenities available there and the prices are too high for what you are getting. Going to the casino was a disappointment. The restaurant opens and closes at its convenience and does not match the hours posted. The slot machines are the worst i’ve encountered in the western states. Would not recommend staying here unless its an emergency

A ride to the Cadino