17 Hertford Street

Hotels
8.2 (21 reviews)
17 Hertford Street , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Grocery deliveries
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Large rooms
Kitchen facilities
Cons:
Room cleanliness issues
Slow elevator
Lack of daily room service
Need for room renovations

Categories

Cleanliness
3
Multiple guests expressed dissatisfaction with cleanliness, citing dirty apartment, dust everywhere, and bad smell.
Service
5.3
Service received mixed reviews, with some guests praising the staff while others complained about slow elevator and lack of daily room service.
Location
8.5
The prime location near key landmarks and public transportation was highlighted as a positive aspect by many guests.
Room Quality
6.5
Rooms were generally spacious and had kitchen facilities, but some guests mentioned the need for renovations and deep cleaning.
Amenities
5.8
Mixed reviews on amenities provided, with mentions of lacking services, slow elevator, and missing supplies.
Value for Money
6.2
Some guests found the value satisfactory, while others felt that the room needed renovations and lacked complete amenities.
Food and Beverage
7.3
Breakfast and restaurant services received positive feedback, although some guests desired more variety.
Overall Experience
7.5
Most guests had a positive overall experience, appreciating the location and staff, but raised concerns about room cleanliness and maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 21:44

Property Description

Central Location in Mayfair
Located in the heart of London's fashionable Mayfair district, 17 Hertford Street offers Georgian styled apartments that blend classic charm with modern amenities.

Luxurious Amenities
Each smartly furnished apartment boasts free Wi-Fi, air-conditioning, and a concierge service, ensuring a comfortable and convenient stay. Guests can enjoy a fully-equipped kitchen, a flat-screen TV, and a cozy seating area for relaxation.

Nearby Attractions
Explore the historic Shepherd Market just a 3-minute walk away, or take a leisurely stroll to Green Park, Hyde Park, and Buckingham Palace for iconic London landmarks. With Piccadilly Circus and Oxford Street close by, shopping and entertainment options are endless.

Experience the elegance and convenience of 17 Hertford Street - book your stay now!

Important information:

Please inform 17 Hertford Street in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Guests under the age of 18 can only check in with a parent or official guardian.
A damage deposit of GBP 300 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note that the card used for the payment of the stay must be presented at check-in together with a ID.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 21 reviews
Cleanliness: 3
Service: 5.3
Location: 8.5
Room Quality: 6.5
Amenities: 5.8
Value for Money: 6.2
Food and Beverage: 7.3
Overall Experience: 7.5
A
Alexandra
6
Pros:

Very basic accommodations, but good location and quiet. Could use a substantial refresh.

2025-04-22 via Nuitee
D
Deborah
10
Great!
Pros:

We had a wonderful stay. The apartment was very spacious, clean and comfortable. We will definitely be back.

2025-03-19 via Nuitee
D
Dennis partner
8
Pros:

Great location. Good facilities, although strange bed arrangement (very high off the floor !).

2024-06-07 via Nuitee
E
Eduardo partner
8
Pros:

If I ever need to go back to London I would chose it again, location is the best thing, close to Picadilly street, Hyde Park, etc.

2024-04-24 via Nuitee
E
Elizabeth family
6
Pros:

Handy accommodation to be able to visit the city sights. Public transport easily accessible. Apartment very tiny but still was suitable and met requirements but found that room stayed in did not match pictures as shown online (online looked much more luxurious than in reality). Room could do with some maintenance (eg, paint peeling and mold in bathroom, gaps in floorboard joinery). Reception staff pleasant and helpful, easy to communicate with.

2023-07-12 via Nuitee
F
Farzana partner
10
Pros:

Loved our stay. It was perfect! Would definitely come back.

2023-06-06 via Nuitee
M
Maria Luisa
8
Pros:

The studio was pleasant, clean and very centrally located. The service was very good and helpful.

2022-11-27 via Nuitee
S
Scott
8
Wonderfully located Mayfair apartment
Pros:

Wonderfully located apartment with a very comfortable lounge and well equipped and very spacious.
The flat could do with a freshen-up and nee pillows - otherwise excellent.

2022-08-30 via Nuitee
G
Gordon
10
We’ll Come Back!
Pros:

Yusuf in reception was AMAZING.
Very helpful. Straightforward and informative.

2022-07-17 via Nuitee
H
Howard
6
Location brilliant, room not really adequate.
Pros:

Location is fabulous but the property is in poor condition internally and laid out badly.
The bed was a fold up to the wall bed and had a very thin mattress.
THe shower stall is only suitable for thin people as the door does not allow you to get through. THe tray is slippery when wet but not mat supplied, it is also a high step down onto the floor which encourages falling when exiting the shower.
The kitchen is reasonably equiped but lacks crockery sufficient for catering a full meal. There was no roasting pans for use in the oven.
The entertainment system supplied looked impressive but was not usable as the wires were tangled up so much that they could not be untangled.
The air conditioner is behind heavy curtains and is inadequate for the room. Opening the window was not possible as the street outisde is extremely noisy.

2022-06-28 via Nuitee
P
Peter
10
Perfect area for my trip
Pros:

Very nice stay, lovely area, nice apartment

2021-07-02 via Nuitee
G
GGS family
2
Pros:

THIS PROPERTY IS AWFUL, AVOID IF YOU CAN, OLD DIRTY AND FOR SURE IS A NO GO... AND CERTAINLY NOT CHEAP, SHOULD BE A 2 STAR PROPERTY.. MAYBE 1 ..

2020-03-09 via Nuitee
D
Deborah
10
Perfect location
Pros:

Fabulous location and comfortable apartment. Has your basic needs, super comfy bed.

Bus and underground just 5 minutes walk away. Buckingham place 10 minutes away. Easy

2020-01-16 via Nuitee
V
Verified traveler self
8
Pros:

All good except internet .... TERRIBLE !
Made doing biz challenging

2019-06-09 via Nuitee
R
RobertHarris partner
10
Pros:

Great location, good sized lounge, bathroom, bedroom and kitchen. Well presented, tiny lift but at least there was one. We were on the first floor so easy walk up. Only problem was that there were no instructions for the washer/dryer and the TV which had over 600 channels but needed instruction how to search them. Both were solved by the concierge and they demonstrated the solutions.
It would be better if a list was made of the standard channels and their numbers rather than searching through 600 channels.
Overall we have stayed with this apartment group twice and are very happy.

2019-06-03 via Nuitee
V
Verified traveler family
10
Pros:

Good service good facility great location safe neighbourhood

2019-05-27 via Nuitee
S
Sulaiman
6
Great location but apartment very consumed
Pros:

Cons:

- Apartment is very consumed needs refurbishment. Would recommend 20 Hartford street over 17 as it is refurbished and newer.
- Not family-friendly; very small non-practical lift (max 3 person) and very small bathroom sink.
- Bed mattress and pillows very soft and not comfortable.

Pros:

- Very good location with close access to buses and underground.
- Friendly and helpful staff.
- Good full kitchen amenities.
- Spacious bedroom and living area.

2019-03-31 via Nuitee
T
Terri
8
Great Location
Pros:

The location for the price is great. The size of the apartment in that neighborhood was really good. The furnishings are simple, not fancy. But you cannot compete in that part of town for the price.

2019-03-21 via Nuitee
V
Verified traveler family
10
Pros:

Great location, spacious, quiet, and friendly staff

2019-02-26 via Nuitee
O
Oluseun
8
Will happily stay again
Pros:

Clean, well appointed flat in a great location. Would give 5 star but for strong food smell from restaurant below. Easily fixed with deodorisers

2019-01-21 via Nuitee