20 Hertford Street - Mayfair Apartments

Hotels
8.5 (254 reviews)
20 Hertford Street , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Safety deposit box
Non-smoking throughout
Concierge service
Grocery deliveries
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious suites
Cons:
Cleanliness issues
Noisy environment
Elevator not functioning

Categories

Cleanliness
7.71
Some reviews indicated cleanliness issues and a lack of maintenance.
Service
9.18
Guests praised the helpful and friendly staff.
Location
9.22
The location is central and convenient, often highlighted positively.
Room Quality
8.17
Room size was appreciated but some rooms did not match photos.
Amenities
8.7
Basic amenities were available, though some functionality issues reported.
Value for Money
7.66
Some mentioned that prices were a bit high in relation to the quality of the experience.
Food and Beverage
8.71
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
8.68
General sentiment leaned towards a positive overall experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:30

Property Description

Modern Apartments and Studios

Located just a short walk from Hyde Park and Green Park, 20 Hertford Street offers modern apartments and studios with stylish design and free Wi-Fi. The contemporary décor in grey tones creates a sleek and inviting atmosphere for guests.

Convenient Amenities

Each studio and apartment is equipped with a TV, iPod docking station, and a kitchen featuring essential appliances like a kettle, microwave, hob, and fridge. This ensures that guests have everything they need for a comfortable stay.

Prime Location

Situated near popular landmarks such as Buckingham Palace and Harrod’s, our property provides easy access to shopping, dining, and sightseeing opportunities. With tube stations nearby, exploring the city is convenient for our guests.

Book your stay at 20 Hertford Street now to experience comfort and convenience in the heart of London.

Important information:

Key collection and check-in takes place at: 20 Hertford Street, London, W1J 7RX .

Please note that the card used for the payment of the stay must be presented at check-in together with a ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 3 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 254 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 8.71
Overall Experience: 8.68
E
Elliott • extended_group • gb
8
2026-02-14 • via Nuitee
C
Chris • solo_traveller • au
10
Great value and fantastic location. Good size apartment.
Pros:

Location was very good and the property was very clean. Staff were helpful and assisted with the heating as the apartment was a little cold the i checked in.

2026-02-10 • via Nuitee
D
Dawn • solo_traveller • gb
10
Brilliant !
Pros:

How convenient it was

Cons:

Very comfortable

2026-01-31 • via Nuitee
M
Mustafa • family_with_children • tr
10
Pros:

Herşey mükemmeldi.

2026-01-30 • via Nuitee
M
mohammed • couple • qa
9
اشكر الاخ يوسف شخص محترم خدوم في كل شيء
Pros:

الموقع ممتاز
مساحة الشقة ممتازة
نظافة الشقة ممتازة
توفر كل الاحتياجات

Cons:

السعر كان فالسابق اقل من الحالي
بشكل عام تقريباً مناسب

2026-01-22 • via Nuitee
A
ali • extended_group • om
10
المكان المثالي للإقامة في لندن
Pros:

موقع الفندق قريب جدا من الهايد بارك واغلب المواقع الحيوية قريبة (شارع Oxford) يعتبر المكان في حي السفارات اي بمعنى الأمان مرتفع والهدوء التام، نظافة المكان ممتازة (توجد خدمة تنظيف يومية) وجميع الموظفين ودودين الاخ يوسف والأخ عبدالعزيز وايضا الأخوات تعاملهم جدا راقي ، بالنسبة للشقة اللي اخذتها تتكون من غرفتين وصالة بالنسبة للصالة واسعه جدا والغرف ايضا واسعه والاسرة مريحة وبالنسبة للحمامات اعزكم الله يوجد بها شطاف وايضا دفايه، ويوجد ايضا مصعد كهربائي. انصح وبقوة السكن في هذا المكان الراقي

Cons:

لا شي

2026-01-20 • via Nuitee
G
Giorgio • solo_traveller • it
8
2026-01-20 • via Nuitee
S
Sultan • couple • sa
10
جدا جميله
Pros:

المكان جدا جميل ومرتب والشباب يوسف ومحمد تعاملهم جدا راقي وماقصروا ابداً تجررربه جميله

2026-01-20 • via Nuitee
K
Kholod • couple • sa
10
Pros:

جدا جميله وموقع والناس اللي فيها خدومين ومريحه نفسيا والموظف يوسف اتوقع اسمه وفيه واحده ماحضرني اسمها بس بلا استثناء خدومين تعامل واخلاق والغرفه فيها شطاف للي يهمه والموقع كل شي حولك قريب بالنسبه لي 10/10

2026-01-19 • via Nuitee
M
Munira • extended_group • sa
10
Pros:

Yousef is great
The 2 bedroom apartment is spacious and cool

Cons:

3 bedroom apartment is a bit tight, not much space for luggage

2026-01-19 • via Nuitee
J
John • family_with_children • us
10
Stately property with spacious suites in a tidy neighborhood by Hyde park.
Pros:

Everything was excellent. Spacious for the price. Very safe and clean neighborhood, a few little restaurants and a grocer in 5-10 minutes walk.

Cons:

Just a bit far from most of the common tourist attractions, museums. Fortunately the black cab system in London is excellent. Highly recommend using the “jump” app. It hails the cabs and you only pay the price on the cabby meter (no upcharges like Gett or others); usually 25% cheaper per ride

2026-01-19 • via Nuitee
J
Jack Cole • family_with_children • gb
1
Awful
Pros:

The location

Cons:

The room wasn’t clean there was dirt and crumbs on the floor , the room was dark and dingy . Looked nothing like the pictures and had the worst view I have ever known

2026-01-19 • via Nuitee
S
Siham • couple • fr
10
C’était génial à refaire absolument !
Pros:

Nous avons passé un merveilleux séjour, la chambre est très belle et le lit est incroyablement confortable. L’emplacement se situe au cœur de Londres à proximité de tous les points clés. L’accueil et le service sont honorable avec un personnel serviable et dévoué. C’est certain je reviendrai.

2026-01-17 • via Nuitee
A
Assad • solo_traveller • gb
8
Pros:

Nice room

Cons:

Clean

2026-01-15 • via Nuitee
B
beverly • family_with_children • us
4
Disappointing and depressing. We left after two nights.
Cons:

property was not "Deluxe".
The furniture, beddings, doors/walls, decor were bare minimum. Often worn and not pleasing (a bouquet of plastic flowers). Kitchen supplies were a joke. Thrift store mismatch...
Bathroom is tiny, minimum towels/supplies.
depressing

2026-01-11 • via Nuitee
A
Ahmed • extended_group • ae
8
2026-01-07 • via Nuitee
C
Chloe Yeo Ming • family_with_children • gb
1
2025-12-30 • via Nuitee
Y
YUE • extended_group • gb
10
2025-12-28 • via Nuitee
P
Paul • extended_group • gb
7
2025-12-24 • via Nuitee
R
Rayy • extended_group • gb
10
Great stay and location
Pros:

Great stay, the team at the front desk are very helpful

Location is amazing.. very central
Big thanks to Yusuf I left my Id he’d been kind enough to post it back to me thank you.

2025-12-22 • via Nuitee