20 Hertford Street - Mayfair Apartments

Hotels
8.5 (299 reviews)
20 Hertford Street , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Safety deposit box
Non-smoking throughout
Concierge service
Grocery deliveries
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious suites
Cons:
Cleanliness issues
Noisy environment
Elevator not functioning

Categories

Cleanliness
7.71
Some reviews indicated cleanliness issues and a lack of maintenance.
Service
9.18
Guests praised the helpful and friendly staff.
Location
9.22
The location is central and convenient, often highlighted positively.
Room Quality
8.17
Room size was appreciated but some rooms did not match photos.
Amenities
8.7
Basic amenities were available, though some functionality issues reported.
Value for Money
7.66
Some mentioned that prices were a bit high in relation to the quality of the experience.
Food and Beverage
8.71
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
8.68
General sentiment leaned towards a positive overall experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:30

Property Description

Modern Apartments and Studios

Located just a short walk from Hyde Park and Green Park, 20 Hertford Street offers modern apartments and studios with stylish design and free Wi-Fi. The contemporary décor in grey tones creates a sleek and inviting atmosphere for guests.

Convenient Amenities

Each studio and apartment is equipped with a TV, iPod docking station, and a kitchen featuring essential appliances like a kettle, microwave, hob, and fridge. This ensures that guests have everything they need for a comfortable stay.

Prime Location

Situated near popular landmarks such as Buckingham Palace and Harrod’s, our property provides easy access to shopping, dining, and sightseeing opportunities. With tube stations nearby, exploring the city is convenient for our guests.

Book your stay at 20 Hertford Street now to experience comfort and convenience in the heart of London.

Important information:

Key collection and check-in takes place at: 20 Hertford Street, London, W1J 7RX .

Please note that the card used for the payment of the stay must be presented at check-in together with a ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 3 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 299 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 8.71
Overall Experience: 8.68
C
Carlos family_with_children es
6
2026-05-16 via Nuitee
N
Nadja couple ch
6
Ok für eine oder zwei Nächte.
Pros:

Die Lage ist super und es ist recht ruhig

Cons:

Es war nicht so sauber und die Möbel und Einrichtung win wenig in die Jahre gekommen.

2026-05-14 via Nuitee
C
Clare solo_traveller gb
8
2026-05-09 via Nuitee
N
Natalia family_with_children pl
9
2026-05-06 via Nuitee
G
Giulio Filippo solo_traveller it
3
Cons:

Very old apartments sold as "hotel rooms". Noisy and smelly. super tiny bathroom. Staff not trained up to the standard of a Mayfair location.

2026-05-06 via Nuitee
A
Adam couple au
8
2026-05-05 via Nuitee
K
Khasha solo_traveller es
10
Pros:

Spacious apartment. Very comfortable beds. Quiet for sleep. Nice towels. Soaps, shampoos, lotions, all included...

PHENOMENAL location.

Wonderful staff.

Honestly, for the money, it is easily an outstanding value.

Family of 4, woth 14 and 18 year old boys.

Loved it. Highly recommend.

Cons:

No complaints. None.

2026-05-03 via Nuitee
A
Andy couple gb
10
2026-05-02 via Nuitee
C
Cecile couple gb
5
It was okay for one night but would not stay again
Pros:

The location was great

Cons:

The size of the room and bathroom. Very small, it was not an apartment and it did not look like the photos at all. Not what we expected

2026-04-29 via Nuitee
M
Martijn couple nl
7
2026-04-28 via Nuitee
J
James solo_traveller gb
7
2026-04-28 via Nuitee
A
Aimie couple gb
6
It was good for what we needed.
Pros:

Bed was very comfy

Cons:

The air con was on when we arrived
We turned it off and yet it was making loud rumbling noises the entire night every 10 minutes
It didn’t matter if we turned it back on or not just constant every 10 minutes and our room was directly next to the lift which didn’t make it comfortable or quiet,

2026-04-26 via Nuitee
L
Lucinda couple ie
9
Quality accommodation, great location
Pros:

Charming staff, super clean, quiet despite the great location, very comfortable bed with crisp high quality linen

Cons:

If we had been there for a longer stay, the studio room would have felt small if we'd been cooking and eating there but so us, just staying one night and eating out, it was perfect

2026-04-19 via Nuitee
A
Aie extended_group id
9
2026-04-18 via Nuitee
D
drue family_with_children gb
10
2026-04-18 via Nuitee
S
Saif solo_traveller qa
10
Good and comfortable stay
Pros:

I had a wonderful stay in this apartment. What truly made the experience stand out was the exceptional staff. They were incredibly friendly, helpful, and always ready to assist with anything I needed. Their professionalism and willingness to go the extra mile made everything so smooth and comfortable.

They made sure that every detail was taken care of and were always available to answer questions or provide support. Their positive attitude and dedication to guests really created a welcoming and stress-free environment.

Special thanks to Youssef — truly outstanding and incredibly kind.

Cons:

The price is a little bit high

2026-04-17 via Nuitee
H
Hamda extended_group ae
7
Good
Pros:

Good stuff and cleaning every day is good thing

Cons:

Good but not like how i sow in the booking

2026-04-14 via Nuitee
B
Barbara family_with_children de
8
2026-04-13 via Nuitee
T
Teri couple us
7
2026-04-10 via Nuitee
J
John couple gb
10
Pros:

The staff were amazing
Free upgrade

Cons:

Absolutely faultless

2026-04-07 via Nuitee