Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Delicious food
Cons:
Inconsistent room services
Additional charges for amenities

Categories

Cleanliness
8.04
Inconsistent reviews indicated that some rooms are clean, but issues were raised about overall maintenance and services.
Service
9.51
Receptionist was helpful and most staff were described as friendly and accommodating.
Location
9.55
Perfect location for a peaceful stay, with easy access to neighboring restaurants and beach clubs.
Room Quality
8.5
Rooms were clean but lacked additional services, which could affect the overall perception.
Amenities
8.53
Amenities offered were limited, such as needing to pay for beach and pool access.
Value for Money
8.49
Mixed feedback on value due to additional charges for amenities not clearly communicated beforehand.
Food and Beverage
9.54
Food quality was highly praised with varied breakfast options, though some concerns about location of breakfast provisions.
Overall Experience
9.01
Overall positive, with some caveats regarding specific services and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:39

Property Description

Luxurious Accommodation
Indulge in comfort at Casa Azul Maya with air-conditioned rooms, a fully equipped kitchenette, and modern amenities like flat-screen TVs and free WiFi.

Convenient Location
Explore the wonders of Isla Mujeres with Cancun Underwater Museum nearby and National park El Garrafón just 700 meters away. The perfect base for your Mexican adventure.

Outdoor Activities
Take advantage of the picturesque surroundings and enjoy cycling in the area. A great way to immerse yourself in the beauty of Isla Mujeres.

Experience the perfect blend of luxury and convenience at Casa Azul Maya. Book now for an unforgettable stay!

Important information:

Guests must sign the property T&C at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ISL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 178 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 9.54
Overall Experience: 9.01
S
Simone • family_with_children • br
10
Maravilhosa
Pros:

Tudo!

2026-01-27 • via Nuitee
S
Simone • family_with_children • br
10
Perfeita!
Pros:

A localização é fantástica, a atenção do recepcionista Àngel é excelente, o quarto é muito espaçoso, arejado, muito bem mobiliado, a maneira como se consome o café da manhã é ótima!

2026-01-27 • via Nuitee
S
Sharon • couple • ca
8
We loved our stay, really happy we picked it. Beautiful quiet location.
Pros:

Teo was fantastic. The view at breakfast was spectacular. Food was nice.

Cons:

We needed a blanket on our bed. Had a sheet only, was cold.

2026-01-19 • via Nuitee
T
Tiffany • couple • fr
10
2026-01-19 • via Nuitee
T
Tammy • family_with_children • ca
9
Cons:

Booking.com gave me a total under my trips on their website different then the actual total. I was surprised when I got there. Caused problems

2026-01-09 • via Nuitee
A
Amanda • family_with_children • us
7
2026-01-06 • via Nuitee
D
Denny • family_with_children • nl
9
Top verblijf
Pros:

Het bed was erg comfortabel en de grootte van de kamer was boven onze verwachting.

Cons:

De locatie viel ons tegen omdat het een beetje afgelegen ligt van het centrum

2025-12-22 • via Nuitee
E
Edeete • family_with_children • il
8
Pros:

Angel es lo mejor de este hotel, tan amable y cuidadoso

Cons:

No hay playa que es bonita y comoda cerca aunque pensabamos que si y por eso hemos escogido este hotel.

2025-12-20 • via Nuitee
M
Martina • couple • it
7
Pros:

Mini appartamentino con anche microonde, acqua fresca a disposizione nella stanza. Letto comodo. La colazione si fa in un hotel adiacente, vista mare, molto elegante, si può scegliere da un ricco menù. Noi abbiamo sempre avuto molto silenzio.

Cons:

Un po' isolato, andare a playa norte richiede un mezzo o 5/10 euro di taxi. Non ci sono molti ristoranti vicini, se non quelli "convenzionati" che comunque risultano abbastanza cari.

2025-12-15 • via Nuitee
E
Emőke UJJ • family_with_children • hu
10
Pros:

Muy buen servicio. Bonita detalle que tiene aceso a Beach club que tiene una vista espectacular y comida superior.

2025-12-09 • via Nuitee
K
Kari • couple • us
10
Pros:

This casa is in the most perfect location for a peaceful stay. The receptionist on site was very helpful and helped us with a taxi when we had to leave.
Don’t hesitate to book this property!

Cons:

Nothing

2025-10-24 • via Nuitee
F
ferenc • family_with_children • hu
10
2025-10-23 • via Nuitee
A
Alonso • family_with_children • mx
10
Todo muy bien comida alojamiento
Pros:

La vista al mar

2025-09-19 • via Nuitee
R
Roberto • couple • cl
2
La descripción no corresponde .. es sólo una habitación limpia sin más servicios
Pros:

Nada .. compre 4 noches pero no estuvimos ninguna .. y es que la información que publica el hotel en booking no es real .. es un hotel que ofrece una habitación limpia y nada más .. no tiene lugar para desayunar .. no tiene acceso a la playa .. no tiene ningún otro servicio .. nadie que ayude a subir las maletas en la escala que lleva al front desk .. es literalmente una habitación limpia y nada más

Cons:

Desde que llegamos no tuvimos NINGÚN servicio .. la única persona del frint desk miro como subíamos las maletas.. ni siquiera se dignó a abrir la puerta .. y luego la sorpresa fue que no había lugar para desayunar .. que el desayuno que estaba incluido era en 2 sitios.. uno al frente .. de baja calidad ( almorzamos ahí para probar el lugar ) y el otro había que tomar un taxi por un equivalente a 8 dólares .. nunca fue nuestra idea ..

2025-09-18 • via Nuitee
R
Rex • extended_group • us
10
2025-09-18 • via Nuitee
S
Silvia • couple • it
7
Pros:

Struttura pulita, fornita di tutto, staff accogliente, gentile e molto disponibile. Ubicato a sud dell’isola, più tranquillo rispetto al centro e di fronte a un ottimo ristorante.

Cons:

Purtroppo durante il soggiorno abbiamo avuto problemi con la doccia. Scendeva solo acqua bollente e non è stato possibile risolvere il problema durante il nostro soggiorno. Lo staff ci ha proposto di cambiare camera, proponendoci tuttavia una camera a piano terra, senza vista sul mare per cui abbiamo rifiutato. Ci sono state quindi fornite le chiavi di un’altra stanza per poter fare la doccia.

2025-09-09 • via Nuitee
H
Hedda Yaretzi • family_with_children • mx
10
2025-09-09 • via Nuitee
M
Marie • couple • fr
8
Pros:

Cet hôtel est très confortable et reculé de toute l’agitation touristique au nord de l’île. kin Ha, avec qui l’hôtel a un accord pour la restauration propose de très bon petit déjeuner et à une piscine vu mer ! Ils sont très gentils!

Cons:

Le débit d’eau froide de la douche est très très faible et régler la chaleur est très compliqué.
L’hôtel propose des activités ou des taxis à des prix délirant. Le taxi propose étant à 900MXN versus 150/200MXN pour aller à l’embarcadère.
De plus, on entend la piscine de l’hôtel au dessus dans les chambres.

2025-08-28 • via Nuitee
J
Javier J • extended_group • es
8
2025-08-19 • via Nuitee
L
Larenia • couple • us
10
2025-08-13 • via Nuitee