Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Delicious food
Cons:
Inconsistent room services
Additional charges for amenities

Categories

Cleanliness
8.04
Inconsistent reviews indicated that some rooms are clean, but issues were raised about overall maintenance and services.
Service
9.51
Receptionist was helpful and most staff were described as friendly and accommodating.
Location
9.55
Perfect location for a peaceful stay, with easy access to neighboring restaurants and beach clubs.
Room Quality
8.5
Rooms were clean but lacked additional services, which could affect the overall perception.
Amenities
8.53
Amenities offered were limited, such as needing to pay for beach and pool access.
Value for Money
8.49
Mixed feedback on value due to additional charges for amenities not clearly communicated beforehand.
Food and Beverage
9.54
Food quality was highly praised with varied breakfast options, though some concerns about location of breakfast provisions.
Overall Experience
9.01
Overall positive, with some caveats regarding specific services and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:39

Property Description

Luxurious Accommodation
Indulge in comfort at Casa Azul Maya with air-conditioned rooms, a fully equipped kitchenette, and modern amenities like flat-screen TVs and free WiFi.

Convenient Location
Explore the wonders of Isla Mujeres with Cancun Underwater Museum nearby and National park El Garrafón just 700 meters away. The perfect base for your Mexican adventure.

Outdoor Activities
Take advantage of the picturesque surroundings and enjoy cycling in the area. A great way to immerse yourself in the beauty of Isla Mujeres.

Experience the perfect blend of luxury and convenience at Casa Azul Maya. Book now for an unforgettable stay!

Important information:

Guests must sign the property T&C at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ISL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 191 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 9.54
Overall Experience: 9.01
P
Perla Jazmin • solo_traveller • mx
10
Pros:

Es un lugar muy acogedor y realmente descansas. El personal es realmente otro nivel de servicio, a nosotros nos atendió Ángel y su calidad de servicio es único, nos ayudó mucho durante toda la estancia.

Cons:

Todo nos encantó.

2026-04-18 • via Nuitee
A
ana • solo_traveller • ar
10
2026-04-17 • via Nuitee
F
Francisco Javier • couple • mx
9
Un lugar tranquilo para descansar y conocer los alrededores.
Pros:

El Desayuno como tal se da en otro restaurantes que tienen convenio con el hotel, en el que asistí todo muy bien, solo que algunos alimentos del menú no estaban disponibles ese día.

Cons:

EL tiempo de espera

2026-04-04 • via Nuitee
D
Dominic • couple • at
10
Super Personal in einer schönen und entspannten Lage
Pros:

- Sehr nettes Personal, die uns super unterstützt haben, um unser verspätetes Gepäck wiederzubekommen
- wir konnten spontan um eine Nacht verlängern
- die Bar Loretta (direkt gegenüber) ist super und entspannt & das Essen ist lecker

2026-03-26 • via Nuitee
P
Petra • couple • cz
8
2026-03-22 • via Nuitee
F
Fernandez • couple • us
8
2026-03-20 • via Nuitee
C
chiara • family_with_children • it
8
2026-03-18 • via Nuitee
R
Ricardo • family_with_children • mx
8
Pros:

La vista al mar,el personal y lo amplio

Cons:

Los meseros que atendían en el hotel de enfrente pensé que era mi percepción pero una hora para recibir los alimentos

2026-03-17 • via Nuitee
V
valérie • extended_group • fr
9
Magnifique chambre confortable et vue mer
Pros:

La chambre était très grande avec un petit coin cuisine, cafetière et café à disposition une table de chaises. Les lits étaient King size et très confortable. Angel qui nous a accueilli a été très professionnel et souriant. Il nous a donné tous les renseignements nécessaires. Le petit déjeuner chez Loretta était exceptionnel ! Au mayan beach club, que nous avons testé également, c’était moins bien.

Cons:

Rien

2026-03-17 • via Nuitee
S
Stanley • solo_traveller • ca
10
Pros:

Nice big clean room, ocean view, great staff, well out of the mayhem of crowded central town, included breakfast at Loretta's Beach Club exceeded expectations (full menu order vitually anything, a couple high end exclusions), the beach club was relaxing (not the type with all day music DJ), to use umbrella beach chairs did require minimum daily spend on meals or beverages.

2026-03-16 • via Nuitee
E
Evaldas • family_with_children • lt
10
Pros:

Staff was great!

Cons:

Location

2026-03-09 • via Nuitee
A
Albrecht • extended_group • de
10
Auf jeden Fall.
Pros:

Große, sehr saubere und gut ausgestattete Zimmmer, gute Badezimmer-/Dusche-/WC-Integration. reichlich warmes Wasser. Kingsize-Betten!

Frühstück mit benachbartem Beachclub (Loretta) oder im Maya Beach Club. Beides wirklich gut.

Cons:

Auf hohem Niveau: Lage etwas außerhalb, aber gut zum Aussichtspunkt Mirador (Sonnenaufgang- und -untergang).

2026-03-07 • via Nuitee
E
Erica • family_with_children • cl
10
Pros:

Excelente atención, hotel muy limpio, el desayuno en el club beach excelente, la habitación tal cual como sale en las fotos, un lugar para descansar
Todo impecable, felicitaciones
Recepcionistas Angel y Yeo muy atentos
Se pasaron!!!! Felicitaciones

2026-02-26 • via Nuitee
F
FABIOLA • family_with_children • mx
10
Pros:

La ubicación

2026-02-23 • via Nuitee
S
Simone • family_with_children • br
10
Maravilhosa
Pros:

Tudo!

2026-01-27 • via Nuitee
S
Simone • family_with_children • br
10
Perfeita!
Pros:

A localização é fantástica, a atenção do recepcionista Àngel é excelente, o quarto é muito espaçoso, arejado, muito bem mobiliado, a maneira como se consome o café da manhã é ótima!

2026-01-27 • via Nuitee
T
Tiffany • couple • fr
10
2026-01-19 • via Nuitee
S
Sharon • couple • ca
8
We loved our stay, really happy we picked it. Beautiful quiet location.
Pros:

Teo was fantastic. The view at breakfast was spectacular. Food was nice.

Cons:

We needed a blanket on our bed. Had a sheet only, was cold.

2026-01-19 • via Nuitee
T
Tammy • family_with_children • ca
9
Cons:

Booking.com gave me a total under my trips on their website different then the actual total. I was surprised when I got there. Caused problems

2026-01-09 • via Nuitee
A
Amanda • family_with_children • us
7
2026-01-06 • via Nuitee