Four Points by Sheraton Santa Cruz Scotts Valley

Hotels
•
Four Points by Sheraton
8 (372 reviews)
5030 Scotts Valley Drive , Scotts Valley , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Helpful and friendly staff
Great location
Cons:
Need for attention on some amenities

Categories

Cleanliness
7.83
Overall cleanliness is mentioned positively, with several reviews noting the hotel as being very clean.
Service
8.3
Staff is frequently described as friendly and helpful across multiple reviews.
Location
8.34
Location is praised as convenient to Santa Cruz while providing a peaceful atmosphere.
Room Quality
8.29
Rooms are consistently described as spacious, comfortable, and well-maintained.
Amenities
7.82
Amenities are noted with positive feedback, but some aspects like the fire pits need attention.
Value for Money
7.78
Good value is mentioned, but not in detail; overall considered reasonable for the stay.
Food and Beverage
7.83
Food and beverage options are complimented but not elaborated on extensively.
Overall Experience
7.8
Overall experience is positive, with multiple reviewers expressing they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:47

Property Description

Luxurious Accommodation with Stunning Views

Sun Terrace and River Views: Relax on the sun terrace overlooking the picturesque river during your stay at Four Points by Sheraton Santa Cruz Scotts Valley.

Modern Amenities and Comfort: Enjoy the convenience of flat-screen TVs, free WiFi, and private balconies/patios in select rooms. Unwind in the cozy seating area and pamper yourself in the stylish bathrooms with complimentary toiletries.

Convenient Location and Exceptional Service: With free private parking and a 24-hour front desk, your comfort is our top priority. Explore nearby attractions like Santa Cruz and San Jose, making your stay both relaxing and adventurous.

Experience luxury and comfort at Four Points Santa Cruz Scotts Valley - Book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 372 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.34
Room Quality: 8.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.8
J
John • couple • us
9
Overall very nice
Cons:

Charged $7 to park. There wasn't any reason to charge for parking except for greed. There was ample parking on the property.

2026-03-28 • via Nuitee
S
Stefanie • couple • us
8
2026-03-27 • via Nuitee
J
Joshua • family_with_children • us
10
2026-03-24 • via Nuitee
V
Veronica • couple • us
9
Pros:

Restaurant and friendly check in

Cons:

No shower door

2026-03-19 • via Nuitee
L
Liana • couple • us
10
2026-03-18 • via Nuitee
M
Marla • family_with_children • us
1
Pros:

The bed was comfortable

Cons:

The shower sprayed all over the floor, the furniture was badly stained, carpet filthy and all the furniture was scratched and old. The sheets on the bed were thread bare. It was over all very bad. I will not stay there again. I thought breakfast was included and it only is if your a member.

2026-03-12 • via Nuitee
R
Ricardo • solo_traveller • us
10
2026-03-06 • via Nuitee
H
Haley • family_with_children • us
9
Cons:

Parking

2026-03-02 • via Nuitee
W
Wendi • family_with_children • us
10
Pros:

The outdoor space is lovely. I only wish I could come back in the spring when it would be warmer. I really appreciate that the staff allowed me a late check-out because I was teaching an online class from the room.

2026-02-22 • via Nuitee
T
Thomas • extended_group • us
8
Very nice hotel
Pros:

Great location, beautiful city, amazing food nearby

2026-02-22 • via Nuitee
J
james • couple • us
10
Stay here when visiting Santa Cruz (5 mile drive)
Pros:

Location and room

Cons:

No bkfst

2026-02-11 • via Nuitee
A
Ana • couple • us
8
2026-01-25 • via Nuitee
S
Stan • couple • us
7
Perfectly acceptable
Pros:

Good sized room, lovely shower. We were visiting friends so did not use any of the hotel's facilities.

Cons:

The mattress is quite soft, which works for some people but doesn't work well for me.

2026-01-23 • via Nuitee
A
April • couple • us
10
2026-01-19 • via Nuitee
V
Veronica • family_with_children • us
8
Overall, it was nice and had a nice time. We will definitely stay again.
Pros:

Rooms were very nice big and clean, nice warm in the rooms. I will definitely stay there again.

Cons:

There was no hot water in the morning to shower. And coffee was cold. I had booked 2 separate rooms with king size beds. And they gave me 2 queen size beds, disappointed with that. They told me they were over booked. I understand I wish they would have told me when we checked in. Overall, it was nice. Thank you. Definitely, we will stay again.

2026-01-19 • via Nuitee
L
Larisa • couple • us
10
It was pleasant!
Pros:

Loved how it was!

Cons:

It’s just that I paid a bit extra to have a balcony and asked to be at the higher floor, but when I came was offered first floor. Gladly the lady was able to give the third floor, but it ended up being without the balcony.

2026-01-19 • via Nuitee
P
Pamela • couple • us
1
No hot water. Room not completely ready. Dirty. Pathetic
Pros:

The bed was comfortable and I liked the courtyard.

Cons:

NO HOT WATER! I had to take a cold shower. Of course the manager wasn’t at the hotel. The room wasn’t ready. I almost tripped on a loose tile on yhe floor. It was like a two star hotel.

2026-01-19 • via Nuitee
D
Debra • solo_traveller • us
10
2026-01-02 • via Nuitee
M
May • extended_group • us
10
2025-12-29 • via Nuitee
C
Camper13135783699 • Family
10
We will be coming back! Loved the location and room size.
Pros:

Great hotel and not a typical Four Points! We enjoyed our stay and we loved that the rooms were spacious. The lobby / bar area was a nice space to relax as well. We will be coming back for a weekend getaway to this hotel! Right off of HWY 17 as well.

2025-12-23 • via Tripadvisor