Four Points by Sheraton Santa Cruz Scotts Valley

Hotels
•
Four Points by Sheraton
8 (405 reviews)
5030 Scotts Valley Drive , Scotts Valley , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Helpful and friendly staff
Great location
Cons:
Need for attention on some amenities

Categories

Cleanliness
7.83
Overall cleanliness is mentioned positively, with several reviews noting the hotel as being very clean.
Service
8.3
Staff is frequently described as friendly and helpful across multiple reviews.
Location
8.34
Location is praised as convenient to Santa Cruz while providing a peaceful atmosphere.
Room Quality
8.29
Rooms are consistently described as spacious, comfortable, and well-maintained.
Amenities
7.82
Amenities are noted with positive feedback, but some aspects like the fire pits need attention.
Value for Money
7.78
Good value is mentioned, but not in detail; overall considered reasonable for the stay.
Food and Beverage
7.83
Food and beverage options are complimented but not elaborated on extensively.
Overall Experience
7.8
Overall experience is positive, with multiple reviewers expressing they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:47

Property Description

Luxurious Accommodation with Stunning Views

Sun Terrace and River Views: Relax on the sun terrace overlooking the picturesque river during your stay at Four Points by Sheraton Santa Cruz Scotts Valley.

Modern Amenities and Comfort: Enjoy the convenience of flat-screen TVs, free WiFi, and private balconies/patios in select rooms. Unwind in the cozy seating area and pamper yourself in the stylish bathrooms with complimentary toiletries.

Convenient Location and Exceptional Service: With free private parking and a 24-hour front desk, your comfort is our top priority. Explore nearby attractions like Santa Cruz and San Jose, making your stay both relaxing and adventurous.

Experience luxury and comfort at Four Points Santa Cruz Scotts Valley - Book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 405 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.34
Room Quality: 8.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.8
S
Swanson Henton • extended_group • us
4
Would not stay again.
Pros:

The location was convinient. One room was big.

Cons:

Breakfast was not offered. Customer service was terrible. One of our rooms was NOT a king suite (no couch in the room/no fold out), but staff would not take any off the price of the room. Staff did not respond to multiple requests for assistance with pillows, etc. The fold out bed in the other room was so uncomfortable, it was next to impossible to sleep on. Staff did not provide sheets for the fold out even after requesting. The bathroom door (barn door) did not stay closed.

2026-06-17 • via Nuitee
M
Mary Lou • couple • us
6
Beautiful hotel & huge rooms, but couldn’t sleep.
Pros:

Staff are wonderful & rooms are immaculately clean & fresh. The patio & gathering spaces were really nice, ambiance of evening offerings, including a live band on Friday night, was really fun and special.

Cons:

This is one of nicest hotels we’ve ever stayed in, but my mattress was so lumpy & old that I left with a terrible back ache. It ruined my whole trip, no way to get enough sleep to enjoy the day activities.

2026-06-17 • via Nuitee
D
Diane • solo_traveller • us
5
Not Worth the money
Cons:

I was disappointed by several things: bathroom smelled terribly of mold, the faucet in bathroom was extremely hard to move, the bed I was on was sunken in on one side, after I went to bed the person in the room above me was stomping around for at least 30 minutes, and I had no idea it was $75 extra to bring a pet as I had booked online.

2026-06-16 • via Nuitee
R
Robert • couple • us
5
2026-06-14 • via Nuitee
H
Henry • solo_traveller • us
9
2026-06-13 • via Nuitee
K
Kenneth • couple • us
3
2026-06-09 • via Nuitee
F
Florian • solo_traveller • de
7
2026-06-05 • via Nuitee
L
Linda • solo_traveller • us
8
Pros:

Nice facilities and good food.

Cons:

Water for shower wasn't hot.

2026-06-04 • via Nuitee
A
Amanda • couple • us
8
Pros:

This is our second day at four points in Scotts Valley, we really do like this hotel. We feel like it is well cared for and comfortable. A few things we would like to share the others need to be aware of, the doors are heavy and close loudly so if you’re a light sleeper, this might be a problem for you. This time we had an adjoining room door and we could hear the people next to us clearly, even some things we wish we hadn’t heard. Overall, we would stay here again. The staff is very friendly and helpful with anything we needed.

Cons:

Loud closing doors. Construction happening during the time we were there.

2026-06-03 • via Nuitee
S
Sarah • solo_traveller • us
2
Cons:

Only had lukewarm water. I made a complaint when I got there and was told that "no one else was complaining about it". Then on the last day the whole hotel was out of hot water. Asked for a discount but nothing addressed yet. They were still booking rooms even they didn't have hot water—guests were trying to switch to a new room that had hot water and the staff wasn't informing the new guests that the hotel was out of hot water.

2026-06-01 • via Nuitee
E
Ernest • extended_group • us
4
As far as comfortable was poor - cold showers.
Cons:

Water temperature, was cold. That was all three days it was cool.

2026-05-31 • via Nuitee
K
Kaitlyn • couple • us
10
2026-05-28 • via Nuitee
C
Craig • couple • us
4
Lack of follow up by hotel manager. Poor communication skills of front desk clerk.
Pros:

Location

Cons:

AC didn’t work and I asked for it to be fixed twice with no results.

Also reported TV could not be turned on with remote and had to locate button on back of TV to turn on. This never got fixed as well when reported.

I asked for the manager to call me on two different days and I did not receive a return call.

When I reported to the front staff that the AC was still not working , the Front staff tried to blame it on the system not being on. I explained the system was on but not working. I have a masters in engineering and don’t need to be insulted.

Attached is a photo .. the system was on with a setpoint of 66 and it was 74 in the room.

I had to sleep with the doors going to the outside patio open to cool off the room.

2026-05-24 • via Nuitee
K
Karin • couple • us
10
2026-05-13 • via Nuitee
M
Michael • family_with_children • us
2
Pros:

No breakfast

Cons:

Shower sprayed out on tile floor which was slippery
Hand Shower did not work
No hot water one day
No microwave

2026-05-12 • via Nuitee
D
Dorothy • solo_traveller • us
10
2026-05-04 • via Nuitee
W
wrhemp22 • Family • Waukesha, Wisconsin
4
Don’t stay here
Pros:

This is a dated facility run by people who could care less. We booked a room for three persons. Room advertised that it featured a pull out couch for the third adult. Upon arrival to the room, we were unable to pull out the bed. We went down to have it fixed. The agent told it was broken. THEY ADMITTED that they knew it was broken and unusable. There was no other room available.
Was there any compensation for not fulfilling our needs? NO…just an I’m sorry.
Please don’t stay here. Again poorly maintained,dated property with people who could care less.

2026-04-26 • via Tripadvisor
E
Edgar • couple • us
10
2026-04-26 • via Nuitee
D
Dave • couple • us
10
2026-04-20 • via Nuitee
2
247roc • Business
10
Nice place
Pros:

Classy lobby, service is better at check out, great bar and courtyard and the guest bathroom is amazing.

2026-04-19 • via Tripadvisor