Maldron Hotel Newcastle

Hotels
•
Maldron
9.2 (9661 reviews)
Newgate Street , Newcastle upon Tyne , gb
+44 191 640 9500

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and accommodating staff
Great location near city attractions
Delicious breakfast options
Cons:
Late check-out fee concerns
Incidents of unempathetic service

Categories

Cleanliness
9.13
Many reviews praised the cleanliness of the hotel, highlighting tidy rooms and well-kept facilities.
Service
9.4
Most reviews commended the friendly and accommodating staff, although one review noted a lack of compassion in a specific situation.
Location
9.64
The hotel's strategic location was frequently highlighted as a major benefit, making it easy to access city attractions.
Room Quality
9.09
Overall, rooms were described as clean, comfortable, and well-equipped, with some mentions of spaciousness.
Amenities
9.12
Guests appreciated the amenities offered, including breakfast variety and the uniqueness of room service features.
Value for Money
8.78
General consensus indicates good value, though some comments note the need for improvements regarding late check-out fees.
Food and Beverage
9.13
Breakfast received high praise for its quality and variety, contributing positively to the overall experience.
Overall Experience
9.3
Most guests indicated a very positive stay, often expressing their willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:30

Property Description

Central Location and Comfortable Rooms
Located in the heart of Newcastle City Centre, Maldron Hotel offers a convenient stay with modern amenities. The rooms are equipped with everything you need for a comfortable stay, including a desk, flat-screen TV, and city views in some rooms.

Delicious Dining Options
Start your day right with a buffet or Full English/Irish breakfast at the hotel's restaurant. Indulge in British cuisine for lunch and dinner, all without leaving the property.

Convenient Access to Attractions and Transportation
With Intu Eldon Square and The Gate leisure complex nearby, entertainment and shopping are just steps away. Plus, easy access to Newcastle train station means you can explore the city with ease.

Book now for a memorable stay at Maldron Hotel Newcastle!

Important information:

For bookings of 10 people or more, different terms and conditions apply. Please contact the property directly before booking. For bookings of 10 people or more, a security deposit of GBP 100 per room is required on arrival. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations. Passports may also be requested upon check in. Cancellation policy for groups of 10 people or more is 72 hours prior to the arrival date.

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking. Failure to complete payment may result in cancellation of your booking
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 9661 reviews
Cleanliness: 9.13
Service: 9.4
Location: 9.64
Room Quality: 9.09
Amenities: 9.12
Value for Money: 8.78
Food and Beverage: 9.13
Overall Experience: 9.3
K
KAREN • solo_traveller • gb
9
2026-07-25 • via Nuitee
L
Lee • extended_group • gb
7
Great hotel excluding bathroom cleanliness
Pros:

Good location, decent size room and very good breakfast.

Cons:

Property doesn’t clean shower cubicles. Feels like standing on sand because of the build up of dirt and the plug holes are disgusting. Completely let the property down

2026-07-25 • via Nuitee
A
Aimee • extended_group • gb
8
Pleasant stay, would book again
Pros:

Great location, comfy rooms, friendly staff

Cons:

When the rooms were cleaned the used teacups weren’t replaced so we had to wash them up in the bathroom and the loo roll wasn’t replenished so I had to go down and ask for it, then carry it back through the hotel 😂

2026-07-25 • via Nuitee
L
Linda • solo_traveller • gb
4
Not 4 star
Pros:

The location and was reasonably clean.

Cons:

Beds were soft and lumpy. Pillows brick hard and staff no interest when I asked if they had any softer pillows. Plumbing noisy, poor sound insulation, tiny windows. Had asked for higher floor if possible was given room on floor 2 from 6. Nothing about it suggests 4 star. Stayed 2 nights tea/ coffee etc not replenished on day 2. Don't do on line check in if you use the bag drop as you need to still stand in check in queue to get your bag back. Saves no time. Check in is 3 but didn't receive notification room was ready till after 3. On check out they were emailing me from 8.30.
Lighting in the room and around mirrors was terrible.

2026-07-25 • via Nuitee
M
Madiha • extended_group • sa
10
2026-07-24 • via Nuitee
W
waleed • family_with_children • kw
8
2026-07-24 • via Nuitee
M
Michael • couple • gb
7
2026-07-24 • via Nuitee
G
Gaelle • couple • fr
10
accueil tres agréable par un monsieur parlant français et tres aimable
Pros:

La climatisation. La taille de la chambre. Chambre silencieuse

2026-07-23 • via Nuitee
M
Maggie • extended_group • gb
9
Pros:

Location

Cons:

Nothing not to like

2026-07-23 • via Nuitee
I
IMRAN • extended_group • in
9
Great location and warm hospitality
Pros:

Great location and warm staff
Good welcome to the guests and a really good choice for breakfast

2026-07-23 • via Nuitee
K
KHALED • extended_group • kw
10
2026-07-23 • via Nuitee
F
flostim • solo_traveller • gb
9
2026-07-23 • via Nuitee
B
Beau • couple • gb
10
2026-07-23 • via Nuitee
B
beckiw649 • Friends getaway
10
Fantastic experience
Pros:

Fab hotel in the heart of Newcastle. Staff are all very good and helpful. Special mention to David H at the bar. What a gentleman and always had a smile on his face

2026-07-22 • via Tripadvisor
O
Orna • couple • il
7
2026-07-22 • via Nuitee
P
Paige • solo_traveller • gb
10
2026-07-22 • via Nuitee
M
Maria • couple • gb
10
Always a good stay here
Pros:

We always stay at the Maldron when we come to Newcastle. It is central, comfortable and easy to check-in / check-out.

Cons:

Nothing at all

2026-07-22 • via Nuitee
D
Denise • couple • gb
10
Comfortable and relaxing
Pros:

Breakfast amazing lots of choice

Cons:

More fruit choice at breakfast could be improved

2026-07-22 • via Nuitee
J
Jack • couple • gb
10
A fab stay and would definitely recommend.
Pros:

The hotel is in a fantastic location, it’s close by for everything we thought the city was very accessible. The hotel is spotless, the breakfast was excellent, the staff where all lovely, the only negative was no fridge in the room, other than that it was a great stay and we would definitely return.

Cons:

Fridge in room.

2026-07-22 • via Nuitee
O
Orna • couple • il
5
Pros:

Location

Cons:

Stephanie at the front desk was extremely unhelpful. Every time we requested something, her immediate response was that it was impossible. However, when we asked another staff member, our requests were fulfilled without any issues.

2026-07-22 • via Nuitee