Maldron Hotel Newcastle

Hotels
Maldron
9.2 (8918 reviews)
Newgate Street , Newcastle upon Tyne , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and accommodating staff
Great location near city attractions
Delicious breakfast options
Cons:
Late check-out fee concerns
Incidents of unempathetic service

Categories

Cleanliness
9.13
Many reviews praised the cleanliness of the hotel, highlighting tidy rooms and well-kept facilities.
Service
9.4
Most reviews commended the friendly and accommodating staff, although one review noted a lack of compassion in a specific situation.
Location
9.64
The hotel's strategic location was frequently highlighted as a major benefit, making it easy to access city attractions.
Room Quality
9.09
Overall, rooms were described as clean, comfortable, and well-equipped, with some mentions of spaciousness.
Amenities
9.12
Guests appreciated the amenities offered, including breakfast variety and the uniqueness of room service features.
Value for Money
8.78
General consensus indicates good value, though some comments note the need for improvements regarding late check-out fees.
Food and Beverage
9.13
Breakfast received high praise for its quality and variety, contributing positively to the overall experience.
Overall Experience
9.3
Most guests indicated a very positive stay, often expressing their willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:30

Property Description

Central Location and Comfortable Rooms
Located in the heart of Newcastle City Centre, Maldron Hotel offers a convenient stay with modern amenities. The rooms are equipped with everything you need for a comfortable stay, including a desk, flat-screen TV, and city views in some rooms.

Delicious Dining Options
Start your day right with a buffet or Full English/Irish breakfast at the hotel's restaurant. Indulge in British cuisine for lunch and dinner, all without leaving the property.

Convenient Access to Attractions and Transportation
With Intu Eldon Square and The Gate leisure complex nearby, entertainment and shopping are just steps away. Plus, easy access to Newcastle train station means you can explore the city with ease.

Book now for a memorable stay at Maldron Hotel Newcastle!

Important information:

For bookings of 10 people or more, different terms and conditions apply. Please contact the property directly before booking. For bookings of 10 people or more, a security deposit of GBP 100 per room is required on arrival. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations. Passports may also be requested upon check in. Cancellation policy for groups of 10 people or more is 72 hours prior to the arrival date.

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking. Failure to complete payment may result in cancellation of your booking

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 8918 reviews
Cleanliness: 9.13
Service: 9.4
Location: 9.64
Room Quality: 9.09
Amenities: 9.12
Value for Money: 8.78
Food and Beverage: 9.13
Overall Experience: 9.3
K
Keshnie family_with_children za
10
2026-03-15 via Nuitee
D
Douglas family_with_children gb
9
2026-03-14 via Nuitee
S
Susan family_with_children gb
10
2026-03-13 via Nuitee
H
helen solo_traveller gb
9
Great base for a stay in Newcastle
Pros:

Great location - right in the centre of Newcastle. The staff were very friendly and helpful.
Good breakfast choice

Cons:

No socket in the bedroom beside the table - has to drag the table over which made the room feel cramped. No drawers anywhere - all hanging space.

2026-03-13 via Nuitee
P
PETE couple gb
9
Pros:

Excellent

Cons:

Not a thing

2026-03-13 via Nuitee
L
Laura extended_group ie
10
Pros:

Great location, really friendly staff can’t fault our stay!

2026-03-13 via Nuitee
K
Katya extended_group it
9
Perfetto
Pros:

Hotel accogliente e pulito

2026-03-13 via Nuitee
R
ROBERTO couple es
9
Ideal para mi estancia: conocer la ciudad y ver jugar a mi equipo en St. James Park
Pros:

La ubicación es perfecta. Estás en el centro de la ciudad en un hotel de 4 estrellas. Cerca del estadio de futbol, en el centro de la ciudad, con todas las tiendas, Grey Street, el mercado, el castillo la catedral. Ubicación Perfecta. Los servicios del hotel eran perfectos.

Cons:

Lo único, que no tenía minibar y eché a faltar algún enchufe convertidor a Europeo. Por lo demás a mi me pareció perfecto. Volvería a repetir

2026-03-13 via Nuitee
V
Vera family_with_children gb
10
Very clean and comfortable property.
Pros:

Very clean and modern.

Cons:

No coffee in early morning. I was happy with everything.

2026-03-13 via Nuitee
D
Dylan couple gb
10
Very short stay but anything other than a perfect hotel experience could have ruined the reason I was in Newcastle and i
Pros:

The staff were outstandingly friendly & helpful. Blonde lady who did my check in didn’t just make the usual hello, here’s your room” small talk. We had a genuine 5 minute conversation about the area and asked why I was in Newcastle etc… Very polite & respectful. 10/10!

Cons:

It’s hard to pick anything negative really, I only stayed one night but if I had to pick something it would just be that it wasn’t super easy to find my way about the hotel but this was not a problem really as I stated, the staff are so helpful this seems very minor!

2026-03-13 via Nuitee
J
John family_with_children gb
8
2026-03-12 via Nuitee
J
Jeff couple gb
10
Third visit will return ideal location .
Pros:

Great breakfast plenty of choice.goid value for money lovely staff.

Cons:

Nothing

2026-03-12 via Nuitee
S
Saed couple gb
9
2026-03-11 via Nuitee
L
Leanne0208 family_with_children gb
10
2026-03-11 via Nuitee
M
Michel couple nl
9
2026-03-11 via Nuitee
A
Alan couple gb
9
Comfortable, quiet and a good location. Everything was clean and good quality.
Pros:

Friendly, clean and everything was good quality. The barman, David H, was top drawer! 👌

Cons:

The room didn’t have much of a view and the extractor fan was noisy in the morning.

2026-03-10 via Nuitee
S
sean family_with_children gb
10
Irish lad
Pros:

Great location,great room bed very comfy.

2026-03-10 via Nuitee
P
Petra couple gb
8
A lovely hotel
Pros:

We loved our handy it was . The staff were lovely .

Cons:

The water in the dining room was warm. We both felt the room smelt of someone been smoking .

2026-03-10 via Nuitee
J
Jane couple gb
8
Excellent location and staff. Comfortable room.
Pros:

All Staff were excellent. In particular, Ken was a very friendly face each morning as the greeter for breakfast, David H similarly for dinner, and Valerie provided quiet, efficient and attentive dinner serving.
The help yourself breakfast was excellent.
The location was very handy for all the city activities we wanted.
The room had enough space for a table and 2 chairs. We appreciated that.

Cons:

There was not enough drawer space to put away our clothes. We were there for 3 nights and there was only 1 rather gimcrack drawer. The cubby holes which could have doubled for clothes were too high up for me to use. My clothes ended up piled on the narrow shelf under the TV! The lighting in the bathroom was unhelpful. There was no task light for shaving or putting on make-up. You were lit from above and behind which left most of your face on shadow.

2026-03-10 via Nuitee
R
Robert solo_traveller gb
8
2026-03-10 via Nuitee