Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Comfortable rooms
Great location
Cons:
Cleanliness issues
Food quality concerns

Categories

Cleanliness
7.91
Some guests noted excessive dust and cleanliness issues.
Service
9.38
Many reviews highlight exceptional service and friendly staff.
Location
9.42
Guests appreciated the central location and proximity to amenities.
Room Quality
8.37
Rooms were noted to be comfy, but some described them as basic.
Amenities
8.9
Most facilities were praised, though some mentioned limited hours.
Value for Money
8.36
Mixed feelings on pricing for food and amenities.
Food and Beverage
7.91
Some guests found the food quality and breakfast offerings below expectations.
Overall Experience
9.38
Overall, guests expressed a very positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:42

Property Description

Luxurious Amenities
The Westin Brisbane offers an outdoor swimming pool, 24-hour fitness centre, and spa facilities for a truly indulgent stay.

Culinary Delights
Indulge in authentic Italian flavors at Settimo by Guy Grossi or savor international cuisine and cocktails at The Charles'. Don't forget to swim up to Nautilus Pool Bar for a refreshing drink.

Relaxing Retreat
Unwind at the Heavenly Spa by Westin with a variety of treatments including facials, massages, and therapy baths, ensuring a rejuvenating experience.

Experience luxury and relaxation in the heart of Brisbane CBD at The Westin Brisbane. Book your stay now to enjoy these exquisite offerings.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 60 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1483 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 9.38
• couple • au
6
2026-05-01 • via Nuitee
F
Fillingham • solo_traveller • gb
10
2026-04-29 • via Nuitee
J
John • couple • us
9
Classically perfumed Westin in a central location.
Pros:

Location. And the bed/linens/pillows.

Cons:

Nothing not to like.

2026-04-26 • via Nuitee
K
Kate • extended_group • au
10
2026-04-26 • via Nuitee
P
Paul • solo_traveller • au
9
2026-04-26 • via Nuitee
A
Alex • couple • au
10
Fantastic getaway for my birthday…old school hospitality on modern, stylish hotel!
Pros:

Super friendly staff, wonderful facilities and gorgeous room…a brilliant stay!

Cons:

Cost of parking.

2026-04-26 • via Nuitee
B
Belinda • extended_group • au
10
Fantastic stay!
Cons:

Only issue was having to ask for signed to be made up both nights, which didn’t happen until quite late & was made with just a sheet & no blanket.

2026-04-25 • via Nuitee
N
nick164 • Solo travel • Sydney, New South Wales
8
A few service lapses, however still an enjoyable stay. Bar closed by 10pm both evenings however.
Pros:

The hotel location is convenient, in the CBD and a short walk from the station. Whilst it doesn’t have views of some of the other hotels, the design and friendly service make this a really good city hotel option in Brisbane. The service in particular is a highlight, being genuinely warm.

Check-in was welcoming and informative, with great recognition as a Marriott Gold (kindly upgraded to a High Floor Club Room). Arriving mid morning, my room understandably wasn't ready however pleasantly I received a text message within the hour advising it was. It was also a lovely gesture providing access to the club lounge meantime.

The hotel is very well appointed and maintained throughout, with a few minor maintenance issues in the corridor of my floor - a large gap under the fire escape door, resulting in a draught and loud whistling noise and a stained carpet (see photo).

The room was spacious, well-appointed with a good level of housekeeping. The first room assigned did however have an unpleasant odour from the drain in the bathroom, however a room change was well handled. A few design issues with the room including lack of free plugs at the bedside and the “reading light” having the brightness of a search light (see photo). As is common place in Marriott chains post-Covid, the minibar wasn't stocked - instead, a menu with a very restrictive number of packages available to order which fail to consider those with allergies. The bathroom had a rain shower nozzle and standard one, however the pressure and temperature regulation was a bit fiddly. The towels were quite coarse. Sleep quality was good. Whilst there are blackout curtains, an eye mask was provided as well as ear plugs. There was some nearby construction noise however didn’t find this detracted from my stay.

Dinner at the hotel restaurant was, on the whole, very good. The layout is nice, with an open kitchen. Service was friendly and attentive. The menu was well signed for those with allergies or dietary needs. The starter and main (pasta) were excellent, however disappointingly the creme brulee was very 'gritty' and visibly crystallised. Upon highlighting this, the waitress was apologised and the item was removed from the bill.

Disappointingly, the hotel’s only bar was closed by 10pm on both nights of my stay. On the first, last orders were called at 10pm despite around 10 guests still in the bar. On the second, after dinner I passed by the bar and attempted to order a drink take to my room and was told the bar had already closed (before 950pm). Upon being advised I could order room service instead - which would incur a 'tray' fee - I asked to speak with the Duty Manager. The reason provided for the early close was "the system was being updated”. It was unclear why this was scheduled during operating hours, and I queried why a simple paper‑based fallback wasn’t in place. I also noted that the bar had closed early the previous night, which the manager was unaware of. While an apology and a complimentary glass of wine was provided, the fact remains that the bar closed more than an hour early on both evenings in what is supposed to be a hotel with full facilities.

The hotel swimming pool area was nice and well laid out. The pool bar opens from 12pm, however hadn't been cleared properly from the prior day - the morning I visited a large number of used glasses sitting off to the side of the bar.

In all, still an enjoyable stay. Hopefully the few lapses can be addressed.

2026-04-21 • via Tripadvisor
S
satchwell • solo_traveller • au
8
2026-04-20 • via Nuitee
T
Tara • couple • au
10
2026-04-19 • via Nuitee
L
Lachlan • couple • au
10
2026-04-19 • via Nuitee
• family_with_children • au
9
2026-04-19 • via Nuitee
M
Michael • couple • au
10
2026-04-19 • via Nuitee
J
Jacqueline • extended_group • au
2
Will never book to stay again
Pros:

Really disappointed with the whole experience of The Westin

Cons:

I have a list on my phone from the first entry into our room smelling of sewage . No soap or bins. Lights not working. Staff taking over an hour to get back to us.

2026-04-16 • via Nuitee
V
Vesna • couple • au
8
2026-04-16 • via Nuitee
E
escaflo • family_with_children • au
10
2026-04-15 • via Nuitee
K
Kirstin • solo_traveller • au
8
Great stay, lovey hotel. My room could have been cleaner
Pros:

Great location, beautiful rooms and the pool was amazing

Cons:

My room wasn’t well cleaned well before I arrived. There was still rubbish and hair everyone.

2026-04-14 • via Nuitee
S
Silvana • solo_traveller • au
9
2026-04-14 • via Nuitee
J
Janette • family_with_children • au
7
2026-04-13 • via Nuitee
L
Liz • couple • au
9
Pros:

Excellent. Fantastic omelette.

Cons:

They didn’t make our room up and change any towels on a Sunday

2026-04-13 • via Nuitee