Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Comfortable rooms
Great location
Cons:
Cleanliness issues
Food quality concerns

Categories

Cleanliness
7.91
Some guests noted excessive dust and cleanliness issues.
Service
9.38
Many reviews highlight exceptional service and friendly staff.
Location
9.42
Guests appreciated the central location and proximity to amenities.
Room Quality
8.37
Rooms were noted to be comfy, but some described them as basic.
Amenities
8.9
Most facilities were praised, though some mentioned limited hours.
Value for Money
8.36
Mixed feelings on pricing for food and amenities.
Food and Beverage
7.91
Some guests found the food quality and breakfast offerings below expectations.
Overall Experience
9.38
Overall, guests expressed a very positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:42

Property Description

Luxurious Amenities
The Westin Brisbane offers an outdoor swimming pool, 24-hour fitness centre, and spa facilities for a truly indulgent stay.

Culinary Delights
Indulge in authentic Italian flavors at Settimo by Guy Grossi or savor international cuisine and cocktails at The Charles'. Don't forget to swim up to Nautilus Pool Bar for a refreshing drink.

Relaxing Retreat
Unwind at the Heavenly Spa by Westin with a variety of treatments including facials, massages, and therapy baths, ensuring a rejuvenating experience.

Experience luxury and relaxation in the heart of Brisbane CBD at The Westin Brisbane. Book your stay now to enjoy these exquisite offerings.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Location

Guest Reviews

8.7
Based on 1563 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 9.38
S
Sun • solo_traveller • au
4
2026-09-18 • via Nuitee
S
Simon • family_with_children • au
7
2026-09-17 • via Nuitee
M
Michelle • couple • au
9
Pros:

Great location and a very clean, comfortable room

Cons:

The view from our room

2026-09-17 • via Nuitee
L
Lucy • couple • au
10
Great location with lovely staff
Pros:

Great location! Room was nice and friendly staff

2026-09-14 • via Nuitee
H
Hannah • family_with_children • au
9
Wonderful hotel and great service!
2026-09-13 • via Nuitee
J
Jordyn • solo_traveller • au
8
2026-09-13 • via Nuitee
T
Tracey • couple • au
8
Pros:

It’s always a good central location

Cons:

Check
In Staff should be able to recognize that I have stayed there multiple times.

2026-09-10 • via Nuitee
H
Hasia • solo_traveller • au
6
2026-09-08 • via Nuitee
M
Mellanie • couple • au
10
2026-09-07 • via Nuitee
A
Anthony • solo_traveller • au
8
2026-09-07 • via Nuitee
M
Mo Mo • couple • au
9
Will stay there again
Pros:

very friendly and helpful staff, centrally located, can reach South Bank in 15 minutes by foot, a lot of cafes and restaurants around, room is well designed and very clean

Cons:

soft pillows, one switch for 3 different lights in the bathroom, would be nice to have separate switches to leave just one light at night, towel a bit worn out

2026-09-06 • via Nuitee
N
Neil • couple • au
8
Excellent!
Pros:

Experience is always great.

2026-09-06 • via Nuitee
R
RLRT26 • solo_traveller • au
9
Pros:

Location 10/10
Facilities are incredible
Executive lounge was brilliant, with a good selection of food and drinks available
Staff are very friendly and welcoming

Cons:

Bed was a bit small and on wheels, so it moved when settling into bed and during the night

2026-09-06 • via Nuitee
C
Clynt • couple • au
10
2026-09-06 • via Nuitee
J
Jamie • couple • au
8
Worth considering
Pros:

Great location near to the river, dining venues and the main shopping plaza. Very clean. Room very spacious. Staff friendly and willing to help. Dining great.

Cons:

Check whether there is a refrigerator in the bedroom area before booking. Not a great design idea and the compressor disrupted sleep when it cut in and out. No way to turn it off. We asked for it to be switched but it didn’t happen.

2026-09-06 • via Nuitee
A
Alyce • solo_traveller • au
9
Pros:

Customer service was exceptional. Everyone we encountered was fantastic, so friendly.

Cons:

We arrived to check in at 3:25pm and our room wasn't ready yet. That was very disappointing when you pay a lot of money for a 1 night stay. The receptionis did give us a $100 credit.

2026-09-06 • via Nuitee
L
Lisa • couple • au
10
2026-09-05 • via Nuitee
L
Lorna • couple • au
9
Great location in the heart of CBD
Pros:

The room and the pool were amazing

2026-09-04 • via Nuitee
S
Smith • solo_traveller • us
8
2026-09-03 • via Nuitee
T
Tarek • couple • au
8
2026-09-03 • via Nuitee