Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent Staff
Great Location
Cons:
Maintenance Issues
Lack of Survey Feedback

Categories

Cleanliness
8.31
While the rooms were very clean, maintenance issues were highlighted in one review.
Service
9.78
The staff received high praise for their attentiveness and support during stays.
Location
9.32
The location was described as perfect, within close walking distance to amenities.
Room Quality
9.27
The rooms were described as marvelous with stunning views.
Amenities
9.3
Amenities including the Wetdeck and lounge received positive mentions.
Value for Money
9.26
Guests indicated that the experience was worth the money.
Food and Beverage
8.81
Breakfast team highlighted for their lovely attention, indicating good food service.
Overall Experience
8.78
Overall positive experiences shared, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:04

Property Description

Luxurious Accommodations in the Golden Triangle
W Kuala Lumpur offers a vibrant stay in the heart of the city center with a rooftop swimming pool and in-house dining options.

Central Location
Within walking distance to iconic landmarks like the Petronas Twin Towers and Suria KLCC, you can easily explore the best of Kuala Lumpur.

World-Class Amenities
Relax in stylish rooms overlooking the city, equipped with modern comforts like a flat-screen TV and Nespresso coffeemaker. Indulge in fitness facilities, spa treatments, and authentic dining experiences at Yen and Flock.

To experience a fusion of luxury and convenience, book your stay at W Kuala Lumpur now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

9.1
Based on 1041 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.32
Room Quality: 9.27
Amenities: 9.3
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 8.78
I
Irina • family_with_children • ro
10
Exceptional.
Pros:

Foarte frumos hotelul,camerele deposited cu in design modern.

2026-10-29 • via Nuitee
N
Natalie • family_with_children • gb
10
Wonderful hotel
Pros:

Fantastic location. Fantastic view of KL & The Towers. Wonderful breakfast. Would thoroughly recommend this hotel. Service was exceptional

2026-10-28 • via Nuitee
L
Lara • solo_traveller • gb
5
Pros:

- It was a beautiful and comfortable room! Probably the best hotel room I've stayed in so far.
- The staff were all friendly and helpful and let me leave my bags with them before check in
- Excellent location, near shopping malls and food places
- Breakfast was of good standard

Cons:

- I checked in on a Saturday afternoon and attended a wedding there for the rest of the day so had been looking forward to enjoying the hotel facilities the next day on Sunday. I was having a lovely relaxing time in the pool Sunday afternoon, lying on the floaties reading my book however I had to leave the pool an hour or so after as was told there was going to be a party. I did go down later to check it out but it was so busy and loud and there was no way to continue enjoying the pool area. I witnessed a family of three try to get in the pool with their little one but they left 10 mins later.

- I also was looking forward to enjoying the spa facilities but was told the spa was temporarily closed and they could only offer massages. I was then booked in for a 7pm slot and while I appreciated the massage, there was nothing special about it and I regret not having explored other recommended spas in KL.

- I was asked to pay a 500 MYR deposit when I checked in which I was not expecting.

Overall, I felt really sad on the Sunday as it was the only day I could enjoy the hotel and I didn't get to due to the above. I'd been looking forward to some relaxing time after a week of travel and I just could not get that. It's a lovely hotel and I'm sure under different circumstances I would have had a nicer time but it was my first time in Malaysia and I was unfortunately disappointed in my experience.

2026-10-25 • via Nuitee
A
Aleksandr • solo_traveller • am
9
Definitely I would recommend the hotel
Pros:

Very comfortable with great breakfast

2026-10-25 • via Nuitee
S
SEINA • solo_traveller • jp
10
2026-10-24 • via Nuitee
P
Puteri • family_with_children • my
10
Keep it up to Ms Mini, she so friendly. The manager Keith Low also so welcoming us! He offers us good resturant if we wa
Pros:

Awesome, love the vibes!

Cons:

No family suite type room

2026-10-24 • via Nuitee
S
Shehryar • family_with_children • gb
10
2026-10-24 • via Nuitee
J
James • couple • ch
7
2026-10-19 • via Nuitee
A
asim • family_with_children • pk
6
2026-10-16 • via Nuitee
C
Capelli • solo_traveller • au
6
Pros:

Breakfast was good

Cons:

The fact that Wet Deck was closed every night I was there

2026-10-16 • via Nuitee
C
Chun Keat • couple • au
10
2026-10-14 • via Nuitee
C
Christopher • solo_traveller • au
10
2026-10-14 • via Nuitee
P
PIN CHI • extended_group • tw
10
Pros:

Derek Gerrard Deva is the most friendly and amazingly staff in the hotel.

2026-10-12 • via Nuitee
C
Chee keong • couple • my
8
2026-10-09 • via Nuitee
L
lichiu • couple • tw
10
Pros:

非常寬敞
服務很好
View非常漂亮
一定要住雙子星view

Cons:

我住14樓還聽得見樓下喇叭聲音
但可能是馬來西亞特色

2026-10-07 • via Nuitee
I
irene ker sin • couple • my
10
2026-09-18 • via Nuitee
H
Hichem • solo_traveller • fr
10
2026-09-17 • via Nuitee
M
Mustafa • solo_traveller • tr
10
Pros:

The staff was exceptionally friendly and helpful, promptly fulfilling all my requests without any hesitation, was on a business trip but also felt like a mini holiday

2026-09-17 • via Nuitee
M
Matvinder • couple • au
10
Relaxing Stay
Pros:

Excellent location and great service

Cons:

Breakfast needs variety.

2026-09-13 • via Nuitee
M
Matvinder • solo_traveller • au
10
2026-09-13 • via Nuitee