Kai Hotel

Hotels
9 (153 reviews)
Calle Paseo Kuka , Holbox Island , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Cons:
Poor service from staff
Lack of amenities and maintenance

Categories

Cleanliness
9.31
Some reviews indicated cleanliness was satisfactory, but issues raised suggest it could improve.
Service
7.78
Several negative comments regarding service quality highlight issues with staff behavior.
Location
10
The location received consistent praise for being convenient and central.
Room Quality
8.76
Rooms noted to be comfortable but lacking certain amenities.
Amenities
8.29
Amenities were mentioned as lacking, particularly in maintenance and basic facilities.
Value for Money
8.75
While some found it expensive for the services provided, others felt it was fair given the location.
Food and Beverage
9.81
No specific mentions indicate issues; implied satisfaction.
Overall Experience
9.3
Mixed sentiments; positive location and cleanliness, but serious concerns over service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:22

Property Description

Luxurious Boutique Hotel on Holbox Island

Outdoor Pool and Free WiFi
Enjoy a relaxing swim in our outdoor pool or soak up the sun on a comfortable lounger. Stay connected with complimentary high-speed WiFi throughout the property.

Concierge Service and Tour Desk
Let us take care of your every need with our dedicated concierge service. Plan your island adventures with ease at our tour desk, ensuring you make the most of your stay.

Comfortable Rooms with Balcony Views
Unwind in our air-conditioned rooms featuring modern amenities such as flat-screen TVs and private bathrooms. Step out onto your balcony to admire picturesque pool views.

Book now for an unforgettable stay at Kai Hotel Boutique Adults Only.

Important information:

We presented problems with the electricity service and water service until August 30.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9
Based on 153 reviews
Cleanliness: 9.31
Service: 7.78
Location: 10
Room Quality: 8.76
Amenities: 8.29
Value for Money: 8.75
Food and Beverage: 9.81
Overall Experience: 9.3
M
Maelle • couple • fr
9
Pros:

Très bien situé dans Holbox, piscine bien rafraîchissante. Chambre propre.

2026-04-11 • via Nuitee
E
Elizabeth • solo_traveller • mx
10
Muy bonito y cómodo
Pros:

Me gustó q todo muy limpio y todo el personal muy amable

2026-04-10 • via Nuitee
W
Wiktor • couple • ca
5
Pobyt w porządku, lokazlicja ok. Brak internetu w pokoju, przykry zapach z AC spowodował, że nie można było uruchomić j
Pros:

Lokalizacja

Cons:

Brak internetu, przykry zapach z AC, brak dodatkowego ręcznika do rąk

2026-04-08 • via Nuitee
A
Anja • solo_traveller • gb
7
2026-04-05 • via Nuitee
P
Pedro Valentin • extended_group • mx
5
Pros:

La ubicación es muy buena, a los cuartos les faltaba un poco de limpieza, pero aceptable, el personal muy amable.

Cons:

Los colchones muy incómodos, la parte de cambio de toallas cada 3 er día no me gusto mucho, el espacio de las habitaciones no fue la mejor.

2026-04-02 • via Nuitee
T
Tislime • couple • fr
9
Très bon séjour
Pros:

Très bon emplacement, proche de la plage et du centre mais super calme par rapport à l’hyper centre le soir.
Personnel arrangeant et sympathique.

Cons:

Petite chambre

2026-04-01 • via Nuitee
G
Giuliana • couple • ar
8
Pros:

Me encantó la ubicación!! Muy cerca del ferry, entonces te permite llegar rapido con tus valijas! La atención del personal excelente.

Cons:

No me gustó que el wifi no andaba muy bien, nosotros que somos extranjeros necesitamos poder comunicarnos, y en toda la isla no hay señal. Entonces al menos, en el hotel, deberíamos contar con excelente servicio de Internet. O al menos que no se corte.

2026-03-29 • via Nuitee
B
Bastien • solo_traveller • fr
7
Pros:

Bon emplacement, propreté de la chambre et de la piscine satisfaisante.

Cons:

Manque d'insonorisation, on entend facilement les quad passant dans la rue.
Pas d'abattant de toilette ...

2026-03-28 • via Nuitee
L
Lion • couple • de
7
Nice small hotel close to the „city“, dont expect a lot. Comfortable beds.
Pros:

Good value for money

Cons:

WiFi connection is very unstable and not available in every room.

2026-03-28 • via Nuitee
N
Neil John • solo_traveller • gb
10
Great communication from friendly guesthouse
Pros:

Had to postpone visit due to the port being closed due to bad weather. The hotel let me know in advance so that I didn’t waste a journey.

Cons:

Nothing

2026-03-25 • via Nuitee
D
Damian • couple • mx
9
2026-03-25 • via Nuitee
R
Rudy • solo_traveller • fr
5
Cons:

J’avais réservé une chambre avec balcon je ne l’ai pass eu

2026-03-25 • via Nuitee
A
Aurelia • couple • de
9
Perfect
Pros:

The hotel was excellent and everything was perfect. The pool was very clean, and the rooms were spotless. It was a really beautiful stay. The location was also great: the beach was only a 10-minute walk away, the city center could be reached in just 5 minutes, and the harbor was about 10 minutes away.

Cons:

The shower pressure was quite weak.

2026-03-24 • via Nuitee
D
Dennis • couple • ca
8
Pros:

Over all we were happy with the choice we made. Kai hotel is somewhat aged, but clean and quiet, has nice pool and staff is friendly. Location also very good.

Cons:

No complaints

2026-03-20 • via Nuitee
O
Outi • couple • fi
8
2026-03-17 • via Nuitee
L
Laurie • solo_traveller • fr
9
Pros:

Très bon emplacement proche de tout à pied, très propre avec tout l'équipement nécessaire (nous avons apprécié la présence du frigo dans la chambre), piscine sympa, l'hôtel était calme, séjour très agréable. Très bon rapport qualité prix !

2026-03-17 • via Nuitee
T
Tim-Martin • solo_traveller • de
7
Preis-Leistungs-Verhältnis stimmen hier
Pros:

Der Besitzer kann sehr gut Englisch und hat auch noch gute Tipps gegeben. Das Pool war sehr sauber.

Cons:

Das WLAN war tatsächlich eine Katastrophe

2026-03-15 • via Nuitee
A
anthony • solo_traveller • fr
10
Pros:

Super hôtel. Le personnel est très gentil.le ménage est fait tous les jours...très calme. proche du centre ville et de la plage...je recommande

2026-03-15 • via Nuitee
I
Igor • family_with_children • si
8
Good
Pros:

Location and good swimming pool.

Cons:

Bad wi-fi

2026-03-07 • via Nuitee
I
Igor • family_with_children • si
8
Good hotel
Pros:

Location, nice pool

Cons:

Slow wi-fi

2026-03-06 • via Nuitee