Kai Hotel

Hotels
9 (204 reviews)
Calle Paseo Kuka , Holbox Island , mx
+52 987 141 6583

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Outdoor pool
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Cons:
Poor service from staff
Lack of amenities and maintenance

Categories

Cleanliness
9.31
Some reviews indicated cleanliness was satisfactory, but issues raised suggest it could improve.
Service
7.78
Several negative comments regarding service quality highlight issues with staff behavior.
Location
10
The location received consistent praise for being convenient and central.
Room Quality
8.76
Rooms noted to be comfortable but lacking certain amenities.
Amenities
8.29
Amenities were mentioned as lacking, particularly in maintenance and basic facilities.
Value for Money
8.75
While some found it expensive for the services provided, others felt it was fair given the location.
Food and Beverage
9.81
No specific mentions indicate issues; implied satisfaction.
Overall Experience
9.3
Mixed sentiments; positive location and cleanliness, but serious concerns over service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:22

Property Description

Luxurious Boutique Hotel on Holbox Island

Outdoor Pool and Free WiFi
Enjoy a relaxing swim in our outdoor pool or soak up the sun on a comfortable lounger. Stay connected with complimentary high-speed WiFi throughout the property.

Concierge Service and Tour Desk
Let us take care of your every need with our dedicated concierge service. Plan your island adventures with ease at our tour desk, ensuring you make the most of your stay.

Comfortable Rooms with Balcony Views
Unwind in our air-conditioned rooms featuring modern amenities such as flat-screen TVs and private bathrooms. Step out onto your balcony to admire picturesque pool views.

Book now for an unforgettable stay at Kai Hotel Boutique Adults Only.

Important information:

We presented problems with the electricity service and water service until August 30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 204 reviews
Cleanliness: 9.31
Service: 7.78
Location: 10
Room Quality: 8.76
Amenities: 8.29
Value for Money: 8.75
Food and Beverage: 9.81
Overall Experience: 9.3
A
Andoni • solo_traveller • es
7
Pros:

Tenía piscina.

Cons:

Sin servicios de ningún tipo.Parecia que estaba a medio hacer.
Nadie en la recepción para atenderte cuando llegas.

2026-08-15 • via Nuitee
C
Carlos • couple • es
7
Pros:

Unicación

Cons:

Que en un pueblo donde las calles son de arena y barro te cobren 300 pesos por manchar toallas o sabanas de lodo es absolutamente inaudito

2026-08-14 • via Nuitee
J
Juan Carlos • solo_traveller • mx
10
2026-08-14 • via Nuitee
S
Sabine • extended_group • nl
8
Pros:

Prijs-kwaliteit.

2026-08-11 • via Nuitee
L
Luis Enrique • solo_traveller • mx
10
Pros:

Por el precio excelente ubicación, a mitad del camino entre la llegada del ferry a la playa, no es necesario tomar taxi, cama y almohadas bien.

Cons:

La señal del wi-fi no llegaba nada al cuarto #24, teníamos q estar cerca del mostrado.

2026-08-10 • via Nuitee
C
Choc Dzul • solo_traveller • mx
10
2026-08-10 • via Nuitee
B
Bar • solo_traveller • il
9
Pros:

תמורה מעולה למחיר

2026-08-08 • via Nuitee
J
Josefina • couple • au
9
Lovely and affordable stay in Holbox
Pros:

We really enjoyed our stay and would happily stay here again. The location is great, within walking distance of both the beach and the pier. The room was comfortable and had a mini fridge, air conditioning, a ceiling fan, a TV, plenty of storage, a large bed, and good water pressure. The pool was also a nice bonus, and communication via WhatsApp was always quick and easy.

Cons:

A few small things could be improved. The Wi-Fi was quite slow at times (although this may just be an island issue), there was no complimentary drinking water, and housekeeping was only available until 11 am, which felt a bit early.

2026-08-06 • via Nuitee
J
Josefina • solo_traveller • au
9
Extended stay :)
Pros:

We liked it and felt comfortable so decided to extend out stay :)

Cons:

Wifi was a bit slow and housekeeping was only till 11.

2026-08-06 • via Nuitee
D
Daniel • couple • mx
10
Voy dos veces al año.
Pros:

Todo Super bien.

2026-08-03 • via Nuitee
J
Jose • couple • mx
5
Pros:

Ubicacion

Cons:

Condiciones de la habitación, amenidades, alberca, puerta de entrada rota,

2026-07-06 • via Nuitee
H
Hattie • couple • gb
8
Good location, nice and clean, amazing aircon.
Pros:

Amazing location, right in the centre and close to the ferry too. Super new and clean room, and a lovely balcony! The pool was also clean and nice for a dip to cool down.

We also appreciated a fridge in the room to keep water cool.

Cons:

The shower didn’t go hot, just Luke warm and was warm enough. Also only get one toilet roll, so had to ask for another which is fine (but maybe not in an emergency situation lol).

2026-06-30 • via Nuitee
M
Mayo Salinas • solo_traveller • mx
8
2026-06-29 • via Nuitee
T
Tamara • solo_traveller • gb
10
Pros:

Todo

2026-06-29 • via Nuitee
D
david • solo_traveller • cl
6
Casi me cambio de hotel
Pros:

La cama

Cons:

Las fotos de alojamiento son de hace muchos años. Seguramente de cuando inauguró. Hoy la realidad es distinta. No es lo que se
Muestra, ofrece y dice. Ojo con este alojamiento .

2026-06-27 • via Nuitee
M
Marce • extended_group • mx
10
Alojamiento agradable y recomendable.
Pros:

Las habitaciones muy limpias, la alberca también. El personal muy amable.

Cons:

Todo bien, sólo encontramos unos pequeños alacranes.

2026-06-21 • via Nuitee
N
Niki • solo_traveller • gr
3
2026-05-30 • via Nuitee
J
Jose Apolinar • solo_traveller • mx
6
Pros:

El precio y la ubicación

Cons:

El personal muy nefasto. Nada de amables, muy cortantes

2026-05-29 • via Nuitee
A
Anna • solo_traveller • de
7
Pros:

Die Zimmer sind gut, Personal ist freundlich. der Pool ist sehr sauber und erfrischend. Leider gibt es keine Stühle am Pool. Die Pflegeprodukte (Seife und Shampoo) sollten besser riechen. Kleiner Kühlschrank ist vorhanden. Dieser ist jedoch sehr in die Jahre gekommen und sollte ausgetauscht werden.

2026-05-26 • via Nuitee
A
Agata Luc • couple • ie
3
Ongoing construction
Pros:

Location

Cons:

Ongoing construction, causing noise, dirt and inability to relax in the room and at the pool during the day and evening time. The room we were given was directly above the area that was worked on. Only used pool once as the water wasn't clean and there were construction workers working directly next to it. After 2nd night receptionist said our room will be cleaned but that never happened. If not for the fact we were there for 3 nights only, we would have definitely moved to a different place.

2026-05-26 • via Nuitee