Mystique Holbox by Royalton, A Tribute Portfolio Resort

My main issue was the misleading description of the room Junior Suite with Ocean View. Described as a quadruple room, seating area and ocean view. The picture shows the seating area with one double bed and a stairwell. The assumption would therefore be that the second bed was above and for very light sleepers this was the reason of this choice. However there was no seating area, instead there were two double beds placed next to each other and not what we were wanting at all. We were then told that the seating area was the balcony.. sorry but no! At the top of the stairs were two loungers in a basic area with no features or lighting. There was no effort by staff to rectify the matter, I asked if we could have two separate rooms and was advised that I would have to cancel my booking online (and incur 100% cancellation charge and rebook the rooms or just book an additional room on line) otherwise it would be a Managerial matter yet the Manager never tried to contact us to assist us. The view should also be described as side ocean view but at least the picture is accurate. The next issue was the mediocre breakfast with just a choice of omelette, scrambled or fried eggs every day served with spicy sausages, hash browns and grilled tomatoes. There was no option of fresh fruit, yogurt or granola, although it seemed to be consumed by Managers having a breakfast meeting but not offered to guests. This was not a 5* breakfast.

La plage n’est pas exceptionnelle avec beaucoup de sargasses
Des travaux sont à côté de l’hôtel mais il n’y a eu aucun bruit le matin pour pouvoir dormir

-Check-In war nicht um 15 Uhr bereit (es konnte leider auch keine Einigung für verspäteten Check-In gefunden werden)
-Housekeeping war grauenhaft (Handtücher mitgenommen, aber keine neuen da gelassen / täglich standen leere Gläser auf dem Gang am Boden, obwohl das Housekeeping bereits da war / es lag seit Ankunft bis Abreise ein Plastikbecher auf dem Balkondach)
-Blick vom Balkon direkt auf die gegenüber liegende Hauswand
-Produkte in der Minibar exorbitant teuer
-Preis-Leistungs-Verhältnis

Balcony on superior room very overlooked and not private

Faktan obciones en el menu

Breakfast pas assez complet
Il fait penser aux enfants , du pain et confitures et nutella

FOOD and Beach service

The pictures oversell the property in terms of
- location (it is not directly on the beach, only the hotel restaurant is, left to the hotel is a building site, view on the right is to an abandoned building site)
- being well kept (it feels a bit run down and not well kept in shape) - no ‘love’ or warmth
- cleanliness (the bathrooms have mold , the surfaces are okay cleaned but it could all benefit from a deep clean, balcony has stain on the floor, pillow cases too)


Another disappointment was the check in. We booked a suite with a king bed and sofa and got two queen beds. in booking.com these are two categories and when we asked for the appropriate room we were told that they are full, maybe we can move the next day. We checked in at 3:30pm and saw other arrival cards waiting for other check ins. We insisted and after one hour waiting time, we got our room . Very frustrating process- we asked to speak to the manager and I would have expected that they would revert to us during our 5 day stay - but they didn’t.

Overall for this price tag $350 a night you’d except a certain standard

punto mare peggiore di holbox evitare proprio

Nothing

poquito caro los productos del frigobar