Collective Retreats Governors Island

El personal de admisión

The team was so nice, but there was a lot of misinformation. One staff member said we had to get the water ourselves, next staff member packed our ice box with water. We were told coffee was available all day, and then it wasn't. We came to dinner 5 minutes late after waiting for a very late golf cart pick up at the spa, and they refused to give us dinner, even though it's the only spot on the island to eat dinner. There was no compassion; we even asked for bread, and they made it seem like we were so wrong for even asking. The bartender continued the same vibe, unfortunately. It would be nice if there were some alternatives and clear supportive communication around it all. Made a great trip, but feel not so great on our last night. We saw the next day that the concierge had a fridge with oatmeal, and no one even mentioned that. Very unfortunate at the level of cost this trip is, it should be top-notch concierge communication. Also, it would have been nice to know ahead of time that loud party boats keep you up until 2 AM in the morning, which would have made different choices in booking if that information had been shared.

N/A

- it was impossible to switch from the bath tub to the shower.
- the AC didn’t react to the remote
- no slippers in the room
- bath tub was dirty
With everything said it was low cost value performance even for being unique place in NYC

Uns wurde nicht vorab klar kommuniziert, dass wir zusätzlich 50 Dollar für einen ca. 2 Stunden früheres Einchecken bezahlen müssen. In der Visacard-Abrechnung war der Bezug zum Retreat nicht zu erkennen, so dass wir eingangs an einen Kartenbetrug glaubten. Es hat dann noch ein länger währenden Nachrichtenaustausch über die Booking.com Plattform gegeben, wobei mehrfach behauptet wurde, dass die Nebenkostenabrechnung per E-Mail an mich verschickt worden sei. Nicht schön und nur formal kundenorientiert

I booked on a Friday specifically to avoid the construction noise I experienced when I stayed the month before but construction started even earlier on that Saturday morning and the entire hotel was woken up at 6:30am but the loudest possible banging - it lasted well over 90 min. And then I went to take a shower and there was no hot water, bc of course the entire camp went to the showers at the same time bc we were woken up at the same time. It was a miserable morning.

я забронировал эти апартаменты увидев красивую картинку. так как в Нью Йорке я в первые. я прочитал все внимательно. в описании написано что можно добраться на автомобиле что не соответствует действительности. апартаменты находятся на острове на который можно только доплыть. последний паром отправляется в 10 вечера, что не указано в описании. я поехал на станцию паром в течении часа , узнал всю эту информацию и захотел отменить бронирование. на что мне ответили что снимут 100% стоимости. на письма и звонки они больше не отвечали. мошейники , никому не советую

This place is incredibly expensive for what it is. The basecamp cabin was $575, and it was comfy, but fine. The tents cost us $375, and the heat didn’t work in them and the sound of the boats and helicopters led to a pretty sleepless night, event though they provide earplugs. In general, it was a lovely, but wayyyyyyyyy overpriced. You can enjoy the magic of this place without sleeping there, which is what I would do next time. I would come and visit for the day and grab a drink at the bar, but the cost was outrageous given how uncomfortable the accommodation was.

ルームサービスを現在されていなかったので不便さをかんじました。