WoodSpring Suites San Antonio Stone Oak

Great all around staff, hotel, and area.

Very clean and modern rooms.

Friendly staff. Knowledgeable about the area.

Everything was decent. My only concern was there being blood left behind on the toilet seat that we had to clean before using.

Our stay was very nice. Helpful staff. Very clean hotel. Well maintained. We will return.

The place was nice they lost my reservation and could not figure out their own computer

staff was always helpful and polite

I booked a kitchenette and the description said ‘full kitchen’, My expectations were that it would include cooking utensils, and basic cookware, and plates. There was none, so it was a microwave styled dinner or cold cuts for the week. I don’t blame anyone except the copy in the ad that there should be a better definition of their kitchenette. Also, it would be very helpful to have a seating bench outside when waiting for transportation

Had a good stay!

No pool

We arrived at the hotel late in the afternoon. I am 80 my husband’s almost 80. we were tired from driving up from Brownsville. We were told we would need to pay and I told her that we had already paid Expedia. she said they had no record that we had paid Expedia and that we would have to pay them if we wanted to stay well because it was late in the evening and we’re old and tired. We decided to pay what they ask also I am disabled and have a small registered service dog that I had to pay $5/day for. I located the Expedia receipt on my iPad brought it back down and showed it to the desk clerk. She said that they could not refund my money that I would have to get Expedia to refund the money. Well, I called Expedia and they were very nice. They told me they would call her and check with her and once they determined that we had paid twice, they would refund my money and they did so I have no gripe with Expedia. My gripe is with the hotel. The next thing I noticed was we had stayed there two or three years back and it was a very nice place to stay. It was perfectly clean. The kitchen was a full kitchen had all the things that you might need like pots and pans and dishes and flatware can openers and all that, a full kitchen. Well, they advertise a full kitchen, but they don’t have one they had taken everything out. They had even taken the coffee maker out. Next day complained about no full kitchen. They said they have coffee makers, pots and pans they sell to anyone who wants

Absolutely amazing to be affordable for an extended stay hotel. I do not know if this property is new or renovated but it’s looks fairly new. I thought it was going to be somewhat older or in a bad area. None of this applies. Love it

Ok

Great hotel but beware they claim they have a policy where if u book a room for more than 7 days when u check in u only pay for the first 7 days then after 7 days they charge u for the rest. They dont tell u this when checking in it doesnt show it on the receipt this info is not anywhere to be found on website or anywhere

Everything was excellent. Very clean ,safe and friendly staff. There was only one problem the room had an awful mildew and moldy smell.

This is an extended stay

Arrived shortly before check in time. Our room wasn’t cleaned yet. Apparently elevator was out and all of second floor hadn’t been touched. They accommodated and switched to 1st room floor which was great. A bit into our stay, staff knocked at door asking if they could come in and scan a barcode (not sure what that was about). He came in to scan barcode on shelf while daughter was napping. It was just weird. In the morning, called the front to request 2 towels. Person said couldn’t come until 9 am. So went to the office and it was closed, window was shut. Room only came with 2 despite 4 people/2 beds. Overall was okay, but just seems that front desk has limited availability.

Great prices for long stays

Love the laundry room

I enjoyed staying here, however when I was getting ready for check out (still getting dressed), one of the maids knocked on my door which scared me. She asked me if I was checking out and I told her I thought check out wasn’t until 11 (it was 10:20 or so at this point). I don’t like when people knock on my door unless it is an emergency, not just to see if I was checking out. I have never had this happened and it disturbed me greatly.