Crossroads Hotel

Hotels
9.5 (430 reviews)
2101 Central Street , Kansas City , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Beautifully designed rooms
Cons:
Cleanliness concerns
Room booking discrepancies

Categories

Cleanliness
8.19
A reviewer noted finding what looked like blood on the sheets, which significantly impacted the cleanliness rating.
Service
9.99
Multiple reviews highlight exceptional service from the staff, with specific mentions of helpfulness and warmth.
Location
9.7
The hotel is described as being in a convenient and prime location, with positive feedback on its accessibility.
Room Quality
9.65
Several reviews emphasize well-designed rooms with comfortable and luxurious amenities.
Amenities
9.68
Guests appreciate the unique amenities, including a rotating art installation and thoughtful room features.
Value for Money
9.14
While generally good value, some concerns about room booking discrepancies slightly lower this rating.
Food and Beverage
9.69
The food quality received high praises, with specific mentions of great breakfasts and attentive service in dining areas.
Overall Experience
9.99
Overall, guests report a wonderful experience, making it a memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 18:00

Property Description

Luxurious Amenities
Crossroads Hotel in Kansas City boasts a fitness centre, shared lounge, and a restaurant and bar, providing guests with top-notch facilities to relax and unwind during their stay.

Modern Comforts
Guests can expect air-conditioned rooms equipped with a desk, safety deposit box, flat-screen TV, and a private bathroom, ensuring a comfortable and convenient experience. The hotel also offers room service, a 24-hour front desk, and free WiFi for added convenience.

Convenient Location
Situated just 1.4 km from Sprint Center, Crossroads Hotel is centrally located near popular attractions such as Kansas City Convention Center and Union Station. With the Kansas City International Airport only 29 km away, guests can easily access and explore the city.

Book your stay at Crossroads Hotel now to experience luxury and convenience in the heart of Kansas City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Location

Property Video

Guest Reviews

9.5
Based on 430 reviews
Cleanliness: 8.19
Service: 9.99
Location: 9.7
Room Quality: 9.65
Amenities: 9.68
Value for Money: 9.14
Food and Beverage: 9.69
Overall Experience: 9.99
M
Mark • couple • us
10
Best hotel in KC will for sure be back!
Pros:

Best hotel in KC! Staff was all incredible, room was ready early and they were very kind for my husbands birthday with a complimentary wine in the room. Room was clean and pretty! Rooftop bar was great and everything was perfect. Zero complains 100% would recommend!

Cons:

Rooftop bar closed a little early but it was a Sunday so I understandable. Hopped down to the lobby bar.

2026-09-01 • via Nuitee
C
Chris • solo_traveller • us
10
Very nice place
Pros:

Everything was amazing

Cons:

Nothing

2026-08-29 • via Nuitee
G
Geraldo • family_with_children • br
7
Lugar ótimo
Pros:

Localização ótima

Cons:

Limpeza deixou a desejar

2026-08-23 • via Nuitee
J
Jon • family_with_children • us
9
Excellent experience
Pros:

Vibe
Rooms
Showers

Cons:

Nothing

2026-08-14 • via Nuitee
J
Juan • solo_traveller • us
10
2026-08-09 • via Nuitee
J
Juan • solo_traveller • us
10
2026-08-09 • via Nuitee
M
Marisa • couple • us
10
2026-08-08 • via Nuitee
M
Matteo • family_with_children • lu
9
2026-08-07 • via Nuitee
V
Vitaliy • couple • ua
10
2026-08-05 • via Nuitee
7
75jaredb • NONE • Kansas City, Missouri
10
Anniversary Celebration
Pros:

Amazing! Hotel staff whet above and beyond to make our 27th Anniversary special. The extra perks provided by the staff at check-in and the overall ambiance of the hotel made it a great in town get away for the evening. We will be back, even if we don't stay the night, just for the atmosphere, food, and joy that it brought us. Side note: you must eat at Lazia and experience the amazing flare to Italian food that will make you wanting to go back again and again.

2026-08-01 • via Tripadvisor
D
D3687LZlindak • Family • Milwaukee, Wisconsin
10
Dear Crossroads Hotel…I Miss You Already!
Pros:

A couple of my friends have been wanting to visit Kansas City to see the World War I museum. It was suggested that we stay at the Crossroads Hotel. We combined staying at the Crossroads Hotel with a visit to the museum. Both were excellent choices.

As soon as I entered the Hotel Lobby/Bar I knew it was going to be a very exciting place. The bar was vibrant and and the Lobby was in keeping with the history of the building, which was a Blatz bottling facility.

I checked in at the registration desk and was helped by Kelly. She was amazing, warm and friendly.

When I entered my room on the third floor, I was greeted with beautiful wallpaper, mirrored and paneled wardrobe, a chest of drawers and mirror as . Plenty of storage.

The bathroom was large and the shower was spacious and beautifully done. My king size bed was a four poster and very very comfortable. At the foot of the bed was a beautiful loveseat. On the opposite wall was a large screen TV above a cabinet of local treats and snacks as well as a refrigerator full of beverages. There was also a leather chair to accompany the round table where I could work. There was also plenty of lighting and plugs for my cell phone, computer, etc..

The Italian restaurant, Lazia, was also so beautifully appointed. I loved the whimsical chandelier. The servers were well-versed in all of the food and were able to answer all of our questions. We had appetizers, pastas and dessert. Her server took our entire order at once saying that he would be sure to space out the courses so that we were not rushed, he did not disappoint.

We enjoyed cocktails in the bar and Rike was an absolutely marvelous bartender. On one of our evenings out, we came back and enjoyed a woodfired pizza in the bar as well as chocolate chip cookies for dessert. Stella took good care of us.

When we first came into this hotel, it felt so welcoming with the open area Bar, which had stuffed sofas and chairs as well as a large rectangle bar. They also had game tables which added to the feeling that they wanted you to stay and enjoy yourself…so we did.

We also had time to visit the Percheron rooftop bar. Don’t miss out on the views of this amazing space. They have some very fine cocktails. The cocktail we ordered came in a decanter with smoke. How fun was that?!

Local artists hang there paintings and other things along the Lobby walls. This creates such a nice sense of community.

We spent three nights and four days and wanted to stay longer. I would recommend this hotel and its restaurants and Bar for all ages celebrations. We will definitely come back.

2026-07-22 • via Tripadvisor
K
Kathleen • couple • us
8
Trendy industrial style with fun bar nice touches in Crossroads area
Pros:

Adaptive reuse of building, style of the room and inform amenities, mini bar selection, lively bar with pool tables, roof top was closed during our visit, crossroads is a nice central location between downtown and plaza areas, near transit, clean, convenient, a few restaurants/cafes/bars in easy walking distance.

Cons:

Some furnishings a bit warn, staff seemed disinterested, not overly helpful but things seemed to be running smoothly. No indication that rooftop would be closed on website.

2026-07-20 • via Nuitee
P
Paola • solo_traveller • us
10
2026-07-18 • via Nuitee
J
Juan Pablo • extended_group • ar
7
Hotel con lindo diseño moderno, pero muy caro y servicio deficiente.
Pros:

Muy bueno el diseño y el bar de PB.

Cons:

Algunos cuartos tienen una ventana que da a un patio cubierto interior, o sea que no tienen luz natural!
Cuando llegamos no andaba la ducha y nos ofrecieron un voucher en lugar de darnos una solucion.
No hicieron la limpieza del cuarto el primer día.
Carisimo para un servicio con muchas falencias.
El restaurant del rooftop es malo.
El restaurant italiano tenia un evento y estaba cerrado al publico.
La zona esta bien pero es mejor estar mas al Sur.

2026-07-14 • via Nuitee
P
Patsy • couple • us
10
2026-07-06 • via Nuitee
9
944nelliep • NONE
2
Beautiful Design, Missed Opportunities
Pros:

wanted to love this hotel because the architecture, artwork, and design are beautiful. Unfortunately, the service never matched the setting.

From the moment I arrived, I experienced repeated service failures. At check-in, I stood at the front desk without acknowledgment while the associate finished a phone call, and when he finally addressed me, it was with, “Did you need something?” rather than a welcoming greeting. I reported a flickering light in my room and was told a technician would arrive at 9:00 a.m., but after waiting until 12:30 p.m., no one came. I also paid for late checkout, yet housekeeping repeatedly knocked on my door despite being informed of my late checkout, making it impossible to relax.

During breakfast, I asked for a bottle of still water and was told to leave my meal unattended and retrieve it from the front desk myself. Throughout my stay, I repeatedly observed staff focused on their personal phones instead of engaging with guests.

What disappointed me most was not one isolated incident but the consistent lack of hospitality. Beautiful hotels are remembered for how they make guests feel, and unfortunately, I left feeling dismissed rather than welcomed.

2026-07-04 • via Tripadvisor
S
Scott • couple • us
10
2026-07-03 • via Nuitee
D
Douglas • couple • us
9
2026-07-02 • via Nuitee
A
Avichai • extended_group • se
10
Pros:

Allt förutom att frukost var inte buffé.
Ni borde tydligt markera det

2026-06-19 • via Nuitee
G
GreatProphetZarquon • Couples
6
Comfortable bed, otherwise on the poor side of mixed
Pros:

The bed was comfortable, which is our primary requirement of any hotel. But … no coffee or teamaking facilities in the room because “we like to force you to socialise” (according to the ‘welcome’ speech from the receptionist at check in). Err, no, I’m the customer and you shouldn’t be ‘forcing’ me to do any such thing; I want my first coffee of the day in my night clothes in my room, not in your cavernous industrial reception space. And when I get back to my room late afternoon after a hard day playing tourist I want to take off my shoes and relax with a cup of coffee or tea … oh dear, not at The Crossroads I can’t. All that apart, a very mixed bag: housekeeping poor (no show one day, absurdly late another, lots of things missed), valet parking excellent, hostesses at rooftop bar challenging rather than welcoming, breakfast service ok. Bottom line: not recommended.

2026-06-17 • via Tripadvisor