Crossroads Hotel

Hotels
9.5 (403 reviews)
2101 Central Street , Kansas City , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Beautifully designed rooms
Cons:
Cleanliness concerns
Room booking discrepancies

Categories

Cleanliness
8.19
A reviewer noted finding what looked like blood on the sheets, which significantly impacted the cleanliness rating.
Service
9.99
Multiple reviews highlight exceptional service from the staff, with specific mentions of helpfulness and warmth.
Location
9.7
The hotel is described as being in a convenient and prime location, with positive feedback on its accessibility.
Room Quality
9.65
Several reviews emphasize well-designed rooms with comfortable and luxurious amenities.
Amenities
9.68
Guests appreciate the unique amenities, including a rotating art installation and thoughtful room features.
Value for Money
9.14
While generally good value, some concerns about room booking discrepancies slightly lower this rating.
Food and Beverage
9.69
The food quality received high praises, with specific mentions of great breakfasts and attentive service in dining areas.
Overall Experience
9.99
Overall, guests report a wonderful experience, making it a memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 18:00

Property Description

Luxurious Amenities
Crossroads Hotel in Kansas City boasts a fitness centre, shared lounge, and a restaurant and bar, providing guests with top-notch facilities to relax and unwind during their stay.

Modern Comforts
Guests can expect air-conditioned rooms equipped with a desk, safety deposit box, flat-screen TV, and a private bathroom, ensuring a comfortable and convenient experience. The hotel also offers room service, a 24-hour front desk, and free WiFi for added convenience.

Convenient Location
Situated just 1.4 km from Sprint Center, Crossroads Hotel is centrally located near popular attractions such as Kansas City Convention Center and Union Station. With the Kansas City International Airport only 29 km away, guests can easily access and explore the city.

Book your stay at Crossroads Hotel now to experience luxury and convenience in the heart of Kansas City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 42 per day.

Location

Guest Reviews

9.5
Based on 403 reviews
Cleanliness: 8.19
Service: 9.99
Location: 9.7
Room Quality: 9.65
Amenities: 9.68
Value for Money: 9.14
Food and Beverage: 9.69
Overall Experience: 9.99
R
Rebecca extended_group us
10
Cool downtown stay!
Pros:

Great location, cool vibe, the bottom floor bar and rooftop bar were both excellent! All rooms well appointed.

Cons:

Nothing

2026-05-11 via Nuitee
9
956ajk NONE Kansas City, Missouri
4
It's the little things
Pros:

I did not stay at the hotel. So this review will be about what the hotel didn't do instead of what they did.do. My daughter and her husband were staying at the hotel for their 5th wedding anniversary. They were married on May 1, 2021 and stayed at the hotel on their wedding night. So because this was going to be a big deal for them my wife and I decided to surprise them by covering all charges related to their stay. I called the hotel and informed them that I would be covering all charges. When I gave them my credit card information I also requested that my daughter and her husband, upon arrival, be greeted in the following way: "Happy anniversary from Davis". The lady I talked to ensured me that this would happen. Unfortunately this never happened. So I am very dissappointed that what could have been a great surprise for our daughter and her husband was ruined because someone did not follow through on my request. I know that to some this may seem like a little thing but it's the little things that separate a good hotel from an exceptional one.

(As a side note to this review our daughter did report to us that upon arrival they were treated rudely and their stay at the hotel did not go well. )

2026-05-05 via Tripadvisor
Y
Y854FObrianf NONE
10
Cool vibes, great service, you pay for it, though!
Pros:

Great location, atmospher, rooms were very clean and classy. We were right across the hall from the elevator, on a weekend. So it was a tad noisy. Services was great. Prices are high. $55 for only breakfast burritos for breakfast. Room price is high. Other than that, great! It was a special occasion. May only do a stay once every other year.

2026-05-05 via Tripadvisor
R
R8120NMrhondas Business
10
Cool place in The Crossroads
Pros:

I very much enjoyed my stay and especially the ability to support a boutique hotel. Highly recommend planning to utilize the valet parking, especially with all the current road construction. The outside of the hotel is fairly non descript, and blends into the surrounding Crossroads area very well, complimenting, rather than competing with the architecture. Inside is moody and has a very interesting vibe combining industrial style with the warmth of the Midwest. The art exhibit instillations were being changed out when I was there, but is definitely something I would have checked out. Loved my room, which also encompassed the warm industrial vibe. The ONLY thing I would change is better lighting in the bathroom for makeup application. Bar service was attentive and friendly with great cocktails. Overall a great experience and would for sure stay again.

2026-05-04 via Tripadvisor
5
525ericam NONE Los Angeles, California
10
5 star in every category
Pros:

Fabulous stay at Crossroads Hotel. Great location - especially for First Friday where we were in the heart of the vibrant street activity. And the lobby bar/restaurant was hopping every night - and the food and drinks were great. The rooms are very comfortable, clean and well appointed. I love the design/layout of the hotel - a lot of thought went into the design of the entire hotel. The rooftop restaurant/bar/lounge has an upbeat vibe and fabulous views. The front desk staff are enthusiastic and welcoming and ready to help in any way they can. Nothing but 5 stars all the way!

2026-05-04 via Tripadvisor
C
cyndi solo_traveller us
6
Pros:

Beautiful historical building

Cons:

Noisy; people could wonder around due to bar open to the public ; parking is difficult and pricey

2026-04-19 via Nuitee
J
Joanna couple pl
9
2026-04-17 via Nuitee
C
craigsS9898FH Business Savannah, Georgia
10
Best Hotel Experience Overall
Pros:

This was the nicest overall experience I have had at a hotel. The room was clean and comfortable and nicely appointed. The shower was the best hotel shower I have had. The staff was 100% friendly and helpful. The food / bar area and great to hang out it and the food and drinks were top notch. If you have to stay in KC, stay here.

2026-04-15 via Tripadvisor
H
Haiyong solo_traveller cn
10
2026-04-14 via Nuitee
J
Journey626894 NONE
10
Fun Location
Pros:

Crossroads Hotel is located in a fun part of KC with lots to do. So many excelent restaurants in walking distance. Incredible roof top bar with excelent view of the city. Enjoyed my stay!

2026-04-06 via Tripadvisor
C
Collin family_with_children us
8
2026-04-05 via Nuitee
G
GoPlaces555543 Family
10
Great hotel!
Pros:

Beautiful hotel, very comfortable. Gorgeous rooms , super friendly staff. Helpful and informative valet and front desk - Emily was awesome!

2026-04-04 via Tripadvisor
G
G4020CXdougm NONE
10
Boutique Hotel, Boutique Staff
Pros:

Boutique Hotel that exceeds expectations. Kelly at the front desk is effervescent and so intent on making your stay top notch. Cheers to the Hotel and Staff.

2026-03-29 via Tripadvisor
A
aziza18602 NONE Genoa, Italian Riviera, Liguria
4
Not sure I’d come back
Pros:

This place can get loud on weekends. Rooftop bar music can be heard so clearly in the rooms. The room was nice and clean but I was expecting a little more upkeep since the curtains and the mattress seemed to be old

2026-03-24 via Tripadvisor
C
Courtney extended_group us
1
Shady business.
Pros:

hotel room was pretty and the location was great

Cons:

1) Booking.com quoted me at $571 plus fees for my stay. The hotel said they were giving me a complimentary upgraded room for my stay. I said thank you so much. I was then charged $875 dollars. I called the hotel and the front desk stated that the quote from booking.com was wrong and that my fee was correct. In addition, they charged me for a bottle of Chardanay from the hotel fridge that I NEVER took!!!!! I went on to say I wanted to be reimbursed for the wine and the extra room rate. They transferred me to the manager and I never received a response from him. I will be disputing the credit card charge now.

3) After calling daily for two months and emailing frequently. I was finally able to contact the XR lounge three days before my event to place a reservation. I asked repeatedly and confirmed that we had the bar tops and they said yes. Day of the bar did not adequately save my reservation and had us move to an area that was not conducive to our needs. While one round of drinks were comped, I had to speak to three different servers before finally having a manager come to our table.

2026-03-23 via Nuitee
M
Marlene family_with_children us
9
Pros:

Beautiful hotel. The breakfast was delicious.

Cons:

Roof top bar was having a soft opening. We were told we had to stand in a specific area because we hadn't made a reservation to sit. 45 minutes later, with 90% of tables still open we complained to a manager. We were allowed to sit at a table until the reservations began to come in. Also the printed menu had lower prices than the computer rang up.
There is automatically a 2.5% charge on your bill for credit card charge even if you're paying cash.
We charged breakfast and dinner at Lazia to our room. The bill at restaurants included the 2.5% charge on bill we charged to our room, and it appears the total bill also included a 2.5% charge on total bill.

2026-03-23 via Nuitee
K
Katie family_with_children us
10
2026-03-21 via Nuitee
R
rschrunk2 NONE Lincoln, Nebraska
10
Gorgeous and HIGHLY Recommend
Pros:

Incredible stay! This place has a cool industrial vibe with stunning brick walls and all the character of a beautifully restored old building. Everything was super clean and well-maintained. What really made the trip was the staff—they were so bubbly, helpful, and genuinely amazing. 10/10 recommend!"

2026-03-19 via Tripadvisor
D
DiCarter NONE Knoxville, Tennessee
10
Great Gem!
Pros:

Great hotel! Very pet friendly! The rooms are cool and spacious enough! The bed was comfortable and the bathroom was well-equipped! I'd definitely stay there again!

2026-03-09 via Tripadvisor
K
KellyAnnis NONE Saint Louis, Missouri
10
Cool chic
Pros:

This hotel manages to be edgy and cool while also remaining understated and elegant. Tucked away, off a main street, I felt like I had discovered a secret gem in the city. The proximity of the streetcar made it easy to leave my car behind.

2026-02-19 via Tripadvisor