Heaven’s Edge by EHI

Hotels
•
Independent
Kitelella Road, Kitelella, Ella, UP, 90090 , Ella , LK
94-777378754

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Facilities

Express check-out
Area shuttle (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Picnic area
See all facilities

Review Highlights

Pros:
Staff responsiveness
Cons:
Poor room maintenance
Unpleasant smells
Inaccurate location description
Insufficient lighting and safety concerns
Set breakfast instead of buffet
Limited dinner options
Poor value for money

Categories

Cleanliness
2.5
Multiple issues with room cleanliness were reported, including paint falling and unpleasant smells.
Service
5
The staff provided new rooms when issues were reported, indicating a moderate level of service.
Location
3
The hotel was inaccurately advertised as being closer to the center, and guests found the location on a hill and the environment unwelcoming.
Room Quality
2.8
Guests complained about room quality, with problems such as paint issues, AC leaks, and generally poor maintenance.
Amenities
4
Amenities were not well-received, with no mention of positive aspects and issues reported such as lack of buffet breakfast and dinner options.
Value for Money
2
Given the numerous issues faced, guests indicated that the hotel did not provide value for the money spent.
Food and Beverage
3
The lack of buffet breakfast and availability of dinner items led to a low rating in this category.
Overall Experience
2.5
The overall sentiment is negative with the customer expressing dissatisfaction with both the hotel and booking service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 06:51

Property Description

Outdoor Pool and Recreational Amenities
Indulge in a relaxing getaway with an outdoor pool and bicycles for rent at Heaven’s Edge by EHI.

Delicious Dining and Bar
Enjoy a culinary experience at the hotel's restaurant, and unwind with a drink at the bar/lounge.

Modern Amenities and Comfortable Stay
Experience convenience with features like complimentary Wi-Fi, a business center, and 24-hour room service. Make yourself at home in the cozy guestrooms with flat-screen TVs and balconies.

Discover the perfect blend of leisure and comfort at Heaven’s Edge by EHI. Book now for an unforgettable stay.

Important information:

Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and tour/ticket assistance. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Social distancing measures are in place

  • General

    Professional property host/manager

Location

Guest Reviews

Cleanliness: 2.5
Service: 5
Location: 3
Room Quality: 2.8
Amenities: 4
Value for Money: 2
Food and Beverage: 3
Overall Experience: 2.5
T
Thierry
6
The view is great, the room not so much
Pros:

Stayed in Ella in April and decided to spend the night at this property because of the views.
The views didn’t disappoint, especially watching the sunrise from our very own balcony!
The room looked ok but clearly a bit tired. Bed and pillows were hard, bathroom was clean but old

2024-04-06 • via Nuitee
P
Peter
8
Flot udsigt
Pros:

Et hotel med fantastisk udsigt udover Ella.
Det var nogle fine og eneværelser.
Poolområdet var lidt slidt og kunne trænge til lidt opfriskning, men igen udsigten var meget flot der fra.
Personalet var meget venlig.
Morgenmaden var ok, men ikke noget særligt.

2024-02-13 • via Nuitee