Cititel Express Penang

Hotels
7.4 (1136 reviews)
No. 123, Nordin Street , George Town , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Central location / walking distance to malls and food
Friendly, attentive staff
Good value for money
Generally clean rooms
Free on-site parking
Comfortable beds / good bathrooms
Cons:
Small / cramped rooms
Poor soundproofing / street noise
Occasional cleanliness issues (cockroaches, smelly towel)
Aging furnishings / old TV
Lift facilities issues
Squeaky beds

Categories

Cleanliness
6.5
Mixed: several reviews praise cleanliness but there are specific negative reports (baby cockroaches in toilet, a smelly towel) that lower the score.
Service
8.3
Consistently positive: frequent mentions of friendly, attentive and helpful staff and fast check-in/out.
Location
8.6
Strong positive: repeatedly noted as central, walking distance to malls, food stalls and attractions; excellent location is a major advantage.
Room Quality
5.5
Negative: many comments about very small/cramped rooms, poor soundproofing, squeaky beds and aging furnishings.
Amenities
7.5
Generally adequate: free on-site parking, functioning bathrooms and rain showers noted; some issues with lifts and older TV systems mentioned.
Value for Money
8.5
Positive: frequently described as budget-friendly and good value for its central location.
Food and Beverage
6.8
Neutral-to-slightly-negative: hotel breakfast mentioned once; most comments reference nearby eateries rather than hotel F&B; one note that hotel cafe is a bit pricey.
Overall Experience
7.5
Generally pleasant stays with great location and helpful staff, tempered by small rooms and occasional cleanliness/noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Convenient Location
Nestled in the UNESCO World Heritage Site of George Town, Cititel Express Penang offers easy access to nearby attractions like Komtar and Prangin Mall.

Modern Accommodations
Enjoy comfortable rooms equipped with modern amenities such as air-conditioning, TV, and en suite bathrooms with city views.

Guest-Friendly Services
Benefit from a 24-hour front desk, luggage storage, and complimentary parking during your stay at Cititel Express Penang.

Capture the essence of Penang's heritage at Cititel Express Penang. Book your stay now to indulge in a seamless blend of comfort and convenience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Hotel reception will be temporarily closed until further notice. Kindly proceed to the reception counter at The Wembley – A St Giles Hotel, Penang for check-in and check-out.

Please take note that pets are not allowed at Cititel Express Penang.
Please take note that there is installed the water dispenser on every floor for Cititel Express, Penang. Therefore, there is no more bottled water provided inside the room.

Starting 1 January 2026, Cititel Express, Penang will operate on a fully cashless payment system. Please use digital or card payments for all transactions
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.4
Based on 1136 reviews
Cleanliness: 6.5
Service: 8.3
Location: 8.6
Room Quality: 5.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 6.8
Overall Experience: 7.5
E
Emira • extended_group • id
8
2026-10-31 • via Nuitee
R
Raja Fauzi (Infra) • extended_group • my
8
satisfying ...
Pros:

location in city centre of Penang island.

Cons:

The room is slightly small, but it is suitable for the price and a short vacation.

2026-10-30 • via Nuitee
S
Sri Kanthan • solo_traveller • my
9
2026-10-30 • via Nuitee
D
DT • couple • my
9
Nice budget friendly hotel
Pros:

fast check-in, friendly staff. room's clean. centralise location, within short walking distance to food courts, mall.

Cons:

bed slightly squeaky. otherwise, comfortable.

2026-10-28 • via Nuitee
D
DT • couple • my
9
2026-10-28 • via Nuitee
F
Fatma • solo_traveller • eg
9
2026-10-26 • via Nuitee
C
Cici • solo_traveller • au
8
2026-10-23 • via Nuitee
S
Sri Kanthan • extended_group • my
8
2026-10-22 • via Nuitee
M
MANOHARAN • couple • my
9
GREAT LOCATION
Pros:

GREAT LOCATION-WALKING DISTANCE TO KOMTAR / SHOPPING MALLS.EASY WALKING DISTANCE.
ROOM IS CLEAN.
FRIENDLY STAFF-EASY CHECK IN &OUT.

Cons:

ROOM IS SMALL

2026-10-19 • via Nuitee
O
ong • couple • my
6
Pros:

Location is good. Parking is easy.

Cons:

Space is bit crammed.

2026-10-17 • via Nuitee
S
SUBATHRA • family_with_children • my
9
2026-10-16 • via Nuitee
G
Gaoyuan • family_with_children • be
4
2026-10-16 • via Nuitee
I
Inthasuth • solo_traveller • th
10
2026-10-10 • via Nuitee
P
PhielaR. • solo_traveller • my
8
Pros:

Attentive customer service

Cons:

None

2026-10-10 • via Nuitee
S
Stewart • solo_traveller • my
8
Not bad
Pros:

The kindness of the staff

Cons:

The distance from the Historic Quarter.

2026-10-09 • via Nuitee
E
Eumi • couple • kr
6
Awful toilet, cockroaches!
Pros:

Location nearby Georgetown & malls

Cons:

Cleanliness & hygiene- found many baby cockroches in our room toilet!!! ewwwww
Noise from karaoke until midnight, we stayed on the 12rh floor.

2026-10-08 • via Nuitee
G
Govindasamy • couple • my
10
Excellent
Pros:

All good

2026-10-07 • via Nuitee
N
NORLYDIAWANTI BINTI • couple • my
9
Great location and value for money
Pros:

Location

Cons:

Nothing.

2026-09-19 • via Nuitee
A
Afzal • couple • my
8
2026-09-18 • via Nuitee
A
Alvin • extended_group • my
9
Enjoyable and comfortable.
Pros:

The hotel is within the eateries walking distance of New Lane food stalls. There are 2 malls nearby.

Cons:

The room is a bit congested though. While it is narrow and small but it is importantly clean.

2026-09-17 • via Nuitee