Cititel Express Penang

Hotels
7.8 (1195 reviews)
No. 123, Nordin Street , George Town , MY

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Efficient check-in and check-out
Pleasant stay

Categories

Cleanliness
7.69
The room is clean.
Service
8.16
Staff is polite and understanding.
Location
8.2
Standard quality for this hotel tier.
Room Quality
8.15
Standard quality for this hotel tier.
Amenities
8.18
Standard quality for this hotel tier.
Value for Money
7.14
Standard quality for this hotel tier.
Food and Beverage
7.19
Standard quality for this hotel tier.
Overall Experience
7.66
Had a very pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:13

Property Description

Convenient Location
Nestled in the UNESCO World Heritage Site of George Town, Cititel Express Penang offers easy access to nearby attractions like Komtar and Prangin Mall.

Modern Accommodations
Enjoy comfortable rooms equipped with modern amenities such as air-conditioning, TV, and en suite bathrooms with city views.

Guest-Friendly Services
Benefit from a 24-hour front desk, luggage storage, and complimentary parking during your stay at Cititel Express Penang.

Capture the essence of Penang's heritage at Cititel Express Penang. Book your stay now to indulge in a seamless blend of comfort and convenience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Hotel reception will be temporarily closed until further notice. Kindly proceed to the reception counter at The Wembley – A St Giles Hotel, Penang for check-in and check-out.

Please take note that pets are not allowed at Cititel Express Penang.
Please take note that there is installed the water dispenser on every floor for Cititel Express, Penang. Therefore, there is no more bottled water provided inside the room.

Starting 1 January 2026, Cititel Express, Penang will operate on a fully cashless payment system. Please use digital or card payments for all transactions
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 1195 reviews
Cleanliness: 7.69
Service: 8.16
Location: 8.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 7.14
Food and Beverage: 7.19
Overall Experience: 7.66
N
NORLYDIAWANTI BINTI • couple • my
9
Great location and value for money
Pros:

Location

Cons:

Nothing.

2026-09-19 • via Nuitee
A
Afzal • couple • my
8
2026-09-18 • via Nuitee
A
Alvin • extended_group • my
9
Enjoyable and comfortable.
Pros:

The hotel is within the eateries walking distance of New Lane food stalls. There are 2 malls nearby.

Cons:

The room is a bit congested though. While it is narrow and small but it is importantly clean.

2026-09-17 • via Nuitee
麗珠 • solo_traveller • tw
10
2026-09-16 • via Nuitee
E
Eddie Zachariah • extended_group • my
9
2026-09-16 • via Nuitee
M
Mickey • family_with_children • my
4
The room is very small, and the furnishings are numerous but starting to show their age.
Cons:

The soundproofing of the room's windows and doors is truly terrible, you can hear even a single motorcycle passing by outside, making it impossible to get a good night's sleep.

2026-09-14 • via Nuitee
B
Baru • solo_traveller • my
10
2026-09-13 • via Nuitee
N
Nurin • couple • my
8
2026-09-13 • via Nuitee
A
ALAN • solo_traveller • my
10
2026-09-13 • via Nuitee
T
Tan • solo_traveller • my
7
Good value for the location
Pros:

Location

Cons:

Airconditioning air flow low

2026-09-13 • via Nuitee
N
Nazeef • solo_traveller • lk
10
2026-09-12 • via Nuitee
S
Sheqin • couple • my
10
-
Pros:

-

Cons:

-

2026-09-12 • via Nuitee
A
ABDUL AZIZ • couple • my
9
2026-09-10 • via Nuitee
L
Lee • solo_traveller • my
1
2026-09-09 • via Nuitee
V
VELVET • solo_traveller • my
10
2026-09-09 • via Nuitee
Y
Yap • couple • my
5
2026-09-08 • via Nuitee
S
Sze Jing • solo_traveller • my
10
2026-09-08 • via Nuitee
H
hian • extended_group • my
7
2026-09-07 • via Nuitee
M
Mohd Nazri • solo_traveller • my
7
2026-09-06 • via Nuitee
L
LAILATUAKMA BINTI • solo_traveller • my
9
Pros:

room

Cons:

-NA-

2026-09-04 • via Nuitee