St Giles Wembley Penang

Hotels
8.1 (1270 reviews)
183, Jalan Magazine , George Town , MY
+60 4-259 8000

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Free

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Central, walkable location
Friendly and helpful staff
Clean and comfortable rooms
Complimentary upgrades and helpful front-office service
Good value/central for exploring local attractions
Cons:
Pool closed or muddled during stays
Unpleasant smell in lobby restroom / occasional cleanliness lapses
Some public areas, carpets and furniture feel dated
Isolated odd incidents (coins placed in shoes) and occasional billing complaints

Categories

Cleanliness
7.6
Rooms frequently described as clean, but several mentions of lobby restroom odor and an isolated incident (coins placed in shoes) indicate some housekeeping/maintenance lapses.
Service
8.8
Staff repeatedly praised as friendly, helpful and accommodating (complimentary upgrade, late check-out, strong support after a guest injury); service is a clear strength.
Location
8.9
Consistently highlighted as central and within walking distance of malls, eateries and attractions; convenient for getting around (Grab/taxis).
Room Quality
8.4
Rooms described as spacious, comfortable and updated by many guests, though a few noted dated carpets/furniture in some areas.
Amenities
7.2
Mixed reports: other amenities said well maintained, but multiple guests reported the pool was closed or muddled during their stays, lowering this score.
Value for Money
7.9
Several guests stated good value/centralised location, though at least one guest complained about being charged a lot—overall slightly above average.
Food and Beverage
8.1
Limited comments but breakfast received strong praise in at least one review and many noted plentiful nearby food options.
Overall Experience
7.9
Overall stays are positive with many guests saying they'd return (good location, hospitality and comfortable rooms), tempered by amenities/cleanliness issues for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Prime Location in George Town

Situated in the heart of the UNESCO World Heritage Site, The Wembley – A St Giles Hotel, Penang offers easy access to city attractions like Penang Peranakan Mansion and Komtar.

Modern Amenities

Relax in air-conditioned rooms equipped with flat-screen TVs and free WiFi. Unwind by the outdoor pool or stay active at the fitness centre.

Culinary Delights

Indulge in a mix of local, Asian, and international cuisine at Wembley Cafe or savor authentic Japanese dishes at Enoshima. Enjoy panoramic views with refreshing drinks at DSRT Sky Room.

To experience luxury in the heart of George Town, book your stay at The Wembley – A St Giles Hotel, Penang now.

Important information:

From 1 January 2023, a tourist tax of RM 10 per room per night applies to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian ID or valid permanent resident MY PR Card are exempted. Please note that a Local Council fee of MYR 3 will be charged per room per night and is payable directly to the hotel upon check-in.

Please note that pets are not allowed at St Giles Wembley Penang.

Please note that the St Giles Wembley Penang Hotel, Penang, has a water dispenser installed on every floor. Therefore, bottled water is no longer provided inside the rooms except in the executive category. Two bottles of RO water are complimentary daily in the Executive Superior, Executive Deluxe, and Suite Rooms.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 1270 reviews
Cleanliness: 7.6
Service: 8.8
Location: 8.9
Room Quality: 8.4
Amenities: 7.2
Value for Money: 7.9
Food and Beverage: 8.1
Overall Experience: 7.9
P
Pang Chai • extended_group • my
8
Great experience. Would want to stay there again
Pros:

Great service

Cons:

Pool was muddled… so we didn’t swim

2026-10-29 • via Nuitee
N
Nurliyana • couple • my
9
Excellent hospitality, spacious rooms and a strategic location within walking distance of shopping malls and eateries!
Pros:

The room was spacious, comfortable and clean. The staff were extremely friendly and helpful. I really appreciated the complimentary upgrade to an Executive Room on a higher floor. I also requested a late check-out due to a meeting, and the staff were kind enough to accommodate my request.

The location was another big plus! The hotel is within walking distance of several shopping malls, with plenty of food options nearby. Getting around was also very convenient, as it was easy to book a Grab.

Overall, I was very satisfied with my stay. Great location, excellent hospitality and a comfortable room. Would definitely stay here again!

Cons:

The only downside was the unpleasant smell in the lobby restroom. It seemed that some guests did not use or flush the toilet properly, resulting in a very strong and uncomfortable smell. The hotel could improve the cleanliness and maintenance of this area.

2026-10-27 • via Nuitee
S
seow • solo_traveller • sg
9
2026-10-26 • via Nuitee
R
ROY TEH • couple • my
8
2026-10-21 • via Nuitee
T
Timothy Teahan • solo_traveller • hk
9
great location
Pros:

excellent hotel in a good location. Friendly staff. Modern and spacious rooms. Can walk to main part of Georgetown.

Cons:

Pools was closed the whole time I was there.

2026-10-20 • via Nuitee
B
Bala Palani • solo_traveller • sg
6
Pros:

Ok

Cons:

Ok

2026-10-20 • via Nuitee
S
Sriraj • couple • gb
10
2026-10-18 • via Nuitee
L
Lim • couple • sg
9
Pros:

Good location

Cons:

Colour , carpet n furniture need upgrading
It's dull n out dated !

2026-10-17 • via Nuitee
S
SATVINDER JIT • solo_traveller • th
10
2026-10-16 • via Nuitee
S
Sriraj • couple • gb
10
Pros:

The staff were great and the rooms were clean.

Cons:

We did have a problem where two coins were put in the shoes after the room was cleaned which I thought was very weird and reported it to the staff which they dealt with.

2026-10-16 • via Nuitee
P
Paul • couple • us
7
Comfortable stay. Would return.
Pros:

Clean, updated and great location

Cons:

Nothing didn’t like

2026-10-14 • via Nuitee
P
Phillip Limuco • couple • sg
10
2026-10-14 • via Nuitee
F
Farrahnini • solo_traveller • my
10
2026-10-13 • via Nuitee
C
CHAOFENG • couple • cn
9
2026-10-13 • via Nuitee
M
Margit • solo_traveller • de
9
2026-10-12 • via Nuitee
吳誌卿 • couple • tw
9
2026-10-11 • via Nuitee
E
Ekhwany • couple • my
9
2026-10-09 • via Nuitee
A
Alex • solo_traveller • my
9
2026-10-08 • via Nuitee
A
Andrew • solo_traveller • my
10
2026-09-19 • via Nuitee
A
Andrew • solo_traveller • my
10
2026-09-19 • via Nuitee