Xcacel Dreams Jungle Suites & Spa

Hotels
Independent
9.4 (21 reviews)
Sak Nicte MZ10 Lote 10, Tulum, QROO, 77774 , Tulum , MX

Facilities

Full-service spa
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Snorkeling nearby
Surfing/bodyboarding nearby
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Impeccable service
Delicious food
Cons:
Limited room amenities
Potential overpricing
Inconsistent room quality

Categories

Cleanliness
8
Guests consistently mentioned the immaculate cleanliness of the property.
Service
8.5
The staff, particularly Pablo, received high praise for their incredible service and going above and beyond for guests.
Location
8.8
The hotel's location in the heart of nature and proximity to local towns was highly appreciated for its serenity and convenience.
Room Quality
7.9
Rooms were generally spacious and well-located, with some minor issues reported regarding water quality and linens.
Amenities
7.6
Guests enjoyed the pool, breakfast, and helpful staff, although mention was made of the need to ring a bell for entry.
Value for Money
6.1
Mixed opinions on value for money, with some guests feeling it was overpriced for the amenities provided.
Food and Beverage
8
Guests appreciated the food quality and variety, with compliments for the breakfast and overall dining experience.
Overall Experience
8.3
Most guests had a wonderful overall experience, highlighting the setting, hospitality, and food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 09:13

Property Description

Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 6:00 AM to 11:30 AM for a fee.

Full-Service Spa and Recreational Activities
Relax at the full-service spa and enjoy massages. Take advantage of the outdoor pool and bicycles available for rent.

Dining and Socializing Options
Enjoy a meal at the restaurant, snacks in the coffee shop, or 24-hour room service. Socialize at the complimentary daily reception and various bars on-site.

Convenient Amenities and Services
Benefit from complimentary wireless internet, concierge services, babysitting, dry cleaning/laundry services, and a 24-hour front desk. Airport shuttle and free self-parking add to the convenience.

Book your stay at Xcacel Dreams Jungle Suites & Spa for a memorable and relaxing experience!

Important information:

  • 24-hour pool access
  • Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Accessibility

    No elevators

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9.4
Based on 21 reviews
Cleanliness: 8
Service: 8.5
Location: 8.8
Room Quality: 7.9
Amenities: 7.6
Value for Money: 6.1
Food and Beverage: 8
Overall Experience: 8.3
J
Jonathan
10
Pros:

Muy jueno

2025-04-29 via Nuitee
V
Verified traveler
10
Pros:

Intimo hotel boutique con cuarto comodo y bonita piscina para relajarse. Perfecto para escaparse unos dias.

2025-04-01 via Nuitee
Y
Ymelda
10
Pros:

Todo estuvo excelente 👌

2025-03-18 via Nuitee
M
Marie-Soleil
10
Pros:

Beautiful, zen and clean. Breakfast was included (not written on site)
Friendly staff uses Google translate to help us find nice free Cenotes on map :)

2025-02-15 via Nuitee
M
Matthew family
10
Pros:

Pablo goes above and beyond!!!! Stay here. Do not even look at any other options. We have stayed all over the world and this place is absolutely a piece of Paradise. Its in the middle of the jungle which is perfect after a long day of exploring the Mayan ruins in Tulum. The resturant is great and I can not express how awesome Pablo is. 10 out of 10

2025-01-07 via Nuitee
J
Javier family
10
Pros:

it’s a clean, nice property.
Lots of vegetation, really nice !
Bedrooms are very Spacious !
good size pool.
and the Staff is super Nice.

2024-11-12 via Nuitee
M
Martin partner
8
Pros:

Der Koch war spitzen. Alle Speisen waren hervorragend

2024-11-06 via Nuitee
L
Lupita family
8
Pros:

Un par de tramos en el camino a llegar aún son de terracería y en medio de la selva, pero si vas en tu propio vehículo es sencillo llegar, lugar super tranquilo, relajante, agradable, hay mosquitos como en toda la riviera en esta temporada, las camas están duras, pero el ambiente es tan agradable que logras descansar y como no hay televisión en las habiyno hay ruidos fuera de la naturaleza. El propietario muy atento, nos oriento de los cenotes cercanos y recomendó playas poco concurridas y muy bellas.

2024-08-10 via Nuitee
G
Gustavo friends
10
Pros:

It’s secluded and yet not far from a very charming little village with some amazing and humble people. The place is great for a quick getaway from it all. Super charming. Pablo is awesome as the desk clerk and waiter/bar tender.

2024-03-31 via Nuitee
E
Eva family
10
Pros:

El servicio de Pablo y el Chef son magnificas, además el día que hubo música en vivo para la cena hizo de la velada algo mágico.
Muy recomendable el lugar por toda la experiencia.

2023-11-27 via Nuitee
Y
Yuriy
10
Pros:

All good. Seen scorpion and spider in our shower.

2023-04-16 via Nuitee
G
Guillermo family
8
Pros:

Nice to be out of the busy areas and still close to the parks.

2023-02-24 via Nuitee
G
Gianny family_with_children
10
Pros:

10/10, wonderful experience.

2023-01-31 via Nuitee
G
Georgiana
10
Relaxing and very nice stay
Pros:

We very much enjoyed our stay at Xcacel Dream Jungle Suites, it is very intimate with only a few rooms, relatively big pool and facilities. The rooms are spacious, clean and stylish, and have a private terrace in addition. The bed was also very nice. The pool area was chic and relaxing, Pablo and the rest of the staff were super friendly and helpful with anything we needed. It is an intimate setting and it didn’t feel like being in a hotel. Hearing the crickets at night and seeing colorful birds in the trees in the morning was a nice touch 😍. We would definitely stay here again, also consider renting the whole place with a group for some days, seems perfect for that.

2023-01-14 via Nuitee
B
Brian family
10
Pros:

We actually stayed at the nearby sister-property Magic Xcacel. Pablo "Mr. Everything" and his staff made us feel at home, and added a personal warmth that is often missing in hotels. The property was secluded and very peaceful, and provided us with everything we needed. I would highly recommend it!

2023-01-02 via Nuitee
J
JORGE partner
10
Pros:

La calidad de sus instalaciones y servicio es excelente, el edén en medio de la selva. La propiedad esta como a 1 km de la carretera, es para manejar a 10 km/h . La alberca y todo el entorno esta bien diseñado y con buenos muebles en todo el lugar. La comida muy rica y suficiente. Espero regresar pronto al lugar. Son solo 6 habitaciones, asi que el servicio es privado.

2022-08-12 via Nuitee
F
Fabio partner
10
Pros:

Atención y limpieza excelente.

Jesús excelente anfitrión.

2022-04-15 via Nuitee
C
Christine
4
Double Booked and Turned Away
Pros:

We arrived on the night of our reservation at 10:45pm. The guaranteed reservation confirmation stated we could check in until 11:30pm. Upon ringing the doorbell, the staff said they were full and would not be able to accommodate us. We showed them our confirmation, they got on the phone with the owner, and there was generally a lot of confusion about why they were double booked. After about 45 minutes sitting in the courtyard, the owner arranged for us to stay at a hotel around the corner for the night, free of charge, which we were thankful for, though it was not nearly the same quality as the hotel we’d expected. The next morning, we made a reservation elsewhere. We did not loose any money and we would have loved to stay at this beautiful hotel, but needless to say, the experience was very inconvenient. We weren’t able to get ahold of the staff ahead of time with their WhatsApp number (it would just ring and ring…), but do try to call ahead and verify your reservation before arriving! I’m sure if you do that, the stay will be lovely.

2021-06-12 via Nuitee
V
Verified traveler partner
10
Pros:

Awesome service - and welcome cocktail.
No other guests there during the day

2019-10-29 via Nuitee
L
Lisa&Mike partner
10
Pros:

We loved this place! It was tastefully decorated, small, quiet, relaxing, well staffed, and had great food and amazing margaritas! We spent most of our time at the pool as everyone else there left for the day. It was like our own private hotel. We were well taken care of by the attentive staff, never wanting for anything. We would definately stay here again! I almost cried having to leave this place.

2019-02-25 via Nuitee