Tru By Hilton Albany Crossgates Mall

Hotels
•
Tru by Hilton
8.4 (711 reviews)
1651 Western Avenue, Albany, New York, 12203 , Albany , US
1-5187044010

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
Swimming pool
24-hour front desk
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Breakfast
Convenient Location
Cons:
Thin Walls
Expensive for Amenities
Limited Room Storage

Categories

Cleanliness
8.79
Clean and well-maintained as mentioned in several reviews.
Service
9.26
Staff were consistently described as friendly and helpful.
Location
9.3
Conveniently located near Crossgates Mall, a highlight in the reviews.
Room Quality
7.75
Some concerns about thin walls and lack of furniture/storage.
Amenities
7.28
Minimalist offerings, with guests highlighting missing amenities.
Value for Money
7.24
Considered expensive for the amenities provided, as noted by several guests.
Food and Beverage
8.79
Breakfast options were praised for variety and quality.
Overall Experience
8.76
Generally positive experiences, with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:13

Property Description

Experience the perfect blend of comfort and convenience at Tru By Hilton Albany Crossgates Mall, just moments away from premier shopping and local attractions.

Recreation and Relaxation
Unwind in our inviting indoor pool or stay active in our fully equipped fitness center. Enjoy the warmth of our lobby fireplace, creating a cozy atmosphere for relaxation after a day of exploring.

Exceptional Dining Options
Start your day right with a complimentary buffet breakfast, and grab a quick bite from our snack bar/deli. Join fellow guests at our welcoming reception on select days for delightful mingling.

Smart Guestrooms
Choose from 96 well-appointed rooms featuring Smart televisions, microwaves, and complimentary internet access. Each room includes modern conveniences like hairdryers, irons, and blackout curtains for your comfort.

Your stylish getaway awaits—book your stay today!

Important information:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 711 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 8.79
Overall Experience: 8.76
G
GINASHARINE • couple • us
7
2026-01-30 • via Nuitee
J
Joanne • extended_group • ca
9
2026-01-29 • via Nuitee
B
Barbara • extended_group • us
10
2026-01-24 • via Nuitee
A
Ayşe • family_with_children • us
9
2026-01-20 • via Nuitee
D
Denis • family_with_children • ca
8
2026-01-19 • via Nuitee
S
Samantha • extended_group • us
9
2026-01-19 • via Nuitee
F
Fatoumata Mathy • couple • us
9
Wife needs improvement
2026-01-19 • via Nuitee
J
Jackson • family_with_children • us
10
2026-01-13 • via Nuitee
S
Shalea • family_with_children • us
8
My stay was amazing and I loved that my kids were able to have an area for them to stay busy
Pros:

Loved everything mostly from the room even down to the entertainment area.

Cons:

You can hear people walking upstairs

2026-01-12 • via Nuitee
M
Miguel • family_with_children • us
10
Pros:

The Lounge area

2026-01-11 • via Nuitee
A
Andres • family_with_children • us
10
2026-01-10 • via Nuitee
S
Susan • couple • us
9
As anticipated. Clean, exceptionally friendly staff and very easy to get to.
2026-01-05 • via Nuitee
N
Nathalie • couple • ca
10
2026-01-03 • via Nuitee
L
Luana • extended_group • us
7
2026-01-02 • via Nuitee
B
Brandi • couple • us
10
Pros:

Closeness to Crossgates mall.

2026-01-02 • via Nuitee
C
Carolina • family_with_children • ca
9
2025-12-30 • via Nuitee
D
Dawn • family_with_children • us
10
I came to town to see my family for the holidays, the hotel met all of our expectations!
Pros:

The breakfast was fantastic! There were a lot of choices. The area was clean, and there was plenty of food. The staff was friendly and available.

Cons:

There is nothing I would change.

2025-12-27 • via Nuitee
S
Serge • couple • us
10
It was over all a good experience and i would definitely recommend it to some one else
Pros:

The breakfast was wonderful. We enjoyed it and even went for more

Cons:

The empty fridge. It could have been better if there was some water or juice in there

2025-12-26 • via Nuitee
N
Norma • couple • us
10
2025-12-26 • via Nuitee
D
Daniel • family_with_children • ca
10
2025-12-25 • via Nuitee