Tru By Hilton Albany Crossgates Mall

Hotels
•
Tru by Hilton
8.4 (711 reviews)
1651 Western Avenue, Albany, New York, 12203 , Albany , US
1-5187044010

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
Swimming pool
24-hour front desk
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Breakfast
Convenient Location
Cons:
Thin Walls
Expensive for Amenities
Limited Room Storage

Categories

Cleanliness
8.79
Clean and well-maintained as mentioned in several reviews.
Service
9.26
Staff were consistently described as friendly and helpful.
Location
9.3
Conveniently located near Crossgates Mall, a highlight in the reviews.
Room Quality
7.75
Some concerns about thin walls and lack of furniture/storage.
Amenities
7.28
Minimalist offerings, with guests highlighting missing amenities.
Value for Money
7.24
Considered expensive for the amenities provided, as noted by several guests.
Food and Beverage
8.79
Breakfast options were praised for variety and quality.
Overall Experience
8.76
Generally positive experiences, with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:13

Property Description

Experience the perfect blend of comfort and convenience at Tru By Hilton Albany Crossgates Mall, just moments away from premier shopping and local attractions.

Recreation and Relaxation
Unwind in our inviting indoor pool or stay active in our fully equipped fitness center. Enjoy the warmth of our lobby fireplace, creating a cozy atmosphere for relaxation after a day of exploring.

Exceptional Dining Options
Start your day right with a complimentary buffet breakfast, and grab a quick bite from our snack bar/deli. Join fellow guests at our welcoming reception on select days for delightful mingling.

Smart Guestrooms
Choose from 96 well-appointed rooms featuring Smart televisions, microwaves, and complimentary internet access. Each room includes modern conveniences like hairdryers, irons, and blackout curtains for your comfort.

Your stylish getaway awaits—book your stay today!

Important information:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 711 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 8.79
Overall Experience: 8.76
S
Steve • couple • us
9
2026-04-18 • via Nuitee
C
Carlos G • family_with_children • it
9
Pros:

Great breakfast in a large high ceiling area

2026-04-15 • via Nuitee
C
carl • solo_traveller • ca
9
Très bien
Pros:

Déjeuner très bien, équipements et mobiliers modernes , très bon service du personnel.

Cons:

La chambre, la propreté laissait à désirer éclaboussures sur le mur près de la poubelle et la douche aurait pu être plus propre.

2026-04-15 • via Nuitee
V
VANDA • couple • ca
10
It was wonderful!
Pros:

Beautiful decor in lobby n lounge area/ gteat shower in the room.

Cons:

The blower in the room kept going on every 10-20 min waking us up.
Would be nice to have a magnified make up-mirror in bathroom.

2026-04-11 • via Nuitee
T
Tesha • couple • de
9
Friendly staff, clean and comfortable rooms.
Pros:

Clean and comfortable

Cons:

More breakfast choices.

2026-04-09 • via Nuitee
K
Karen • couple • us
10
Pros:

Staff was friendly. Rooms were clean and comfortable.

Cons:

Nothing

2026-04-07 • via Nuitee
S
Scott • solo_traveller • ca
7
Pros:

New, clean, good breakfast.

Cons:

Poor lighting in room, double rather than queen beds, noisy elevator.

2026-04-07 • via Nuitee
M
Mandi • family_with_children • us
10
It was perfect. Never had hotel as friendly as this staff.
Pros:

It was very well maintained. Options for amenities. Such a perfect location

Cons:

I only wish the water of the pool was warmer which is trivial, I had no complaints.

2026-04-05 • via Nuitee
J
Jaimes • solo_traveller • us
8
Great stay, horrible booking service at booking.com
Pros:

The hotel

Cons:

Booking.com was a complete disaster. I am just in the planning stages of the media campaign I am about to launch against Booking.com on social media and newspapers and everywhere I can think of, because you are con-artists of the highest order, scammers, drift men,and I'm going to bring you down - mark my words!

2026-04-04 • via Nuitee
M
Mary • family_with_children • us
9
2026-03-29 • via Nuitee
H
hulong • extended_group • us
10
2026-03-26 • via Nuitee
S
Sarah • couple • us
9
2026-03-25 • via Nuitee
A
ashley • family_with_children • us
8
2026-03-19 • via Nuitee
M
Matthew • couple • us
9
2026-03-04 • via Nuitee
K
Kellie • couple • us
8
2026-02-24 • via Nuitee
G
GINASHARINE • couple • us
7
2026-01-30 • via Nuitee
J
Joanne • extended_group • ca
9
2026-01-29 • via Nuitee
B
Barbara • extended_group • us
10
2026-01-24 • via Nuitee
A
Ayşe • family_with_children • us
9
2026-01-20 • via Nuitee
S
Samantha • extended_group • us
9
2026-01-19 • via Nuitee