Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful facilities
Great location
Cons:
Cleaning issues
High prices
Noise disturbances

Categories

Cleanliness
8.7
Cleaning issues noted with room maintenance.
Service
9.7
Staff were friendly and accommodating despite some check-in issues.
Location
10
Wonderful location and beautiful setting.
Room Quality
9.2
Rooms are large and comfortable but with some technical issues.
Amenities
9.7
Great pool and spa facilities.
Value for Money
8.7
High price for room should include better amenities and services.
Food and Beverage
8.7
Dining options were limited, and high prices were noted.
Overall Experience
9.7
Overall pleasant experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:26

Property Description

Luxurious Accommodation
Live Aqua San Miguel de Allende Urban Resort offers 5-star accommodation just 1 km from Church of St. Michael the Archangel. Guests can enjoy air-conditioned rooms with modern amenities and a private bathroom.

Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving Japanese, Korean, and Mexican cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available.

Relaxation and Recreation
Unwind by the outdoor swimming pool, stay active at the fitness centre, or explore the garden and terrace. The kids' club, 24-hour front desk, and business area ensure a seamless stay.

Book your stay at Live Aqua San Miguel de Allende Urban Resort for a luxurious and diverse experience in San Miguel de Allende.

Important information:

Please note that the property can only accommodate up to 2 dogs with a maximum combined weight of 20 kg or less.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: QRO

Location

Property Video

Guest Reviews

9.3
Based on 264 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 9.2
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9.7
R
Rafael • solo_traveller • ca
10
2026-08-28 • via Nuitee
M
MA. DEL CARMEN • solo_traveller • mx
10
2026-08-19 • via Nuitee
G
Giselle • solo_traveller • mx
10
Pros:

Las instalaciones y el servicio.

2026-08-08 • via Nuitee
S
Suri01010 • Family • Dallas, Texas
2
Safety Concerns
Pros:

I rarely leave negative reviews, but after this experience I feel obligated to warn others. This was our first visit to both the resort and San Miguel, and what should have been a relaxing time with family turned into a frightening experience because of what appears to have been a serious safety issue. On a clear, sunny morning (with no wind or rain whatsoever, pictures are from two days after incident) the cable supporting one of the resorts massive overhead light fixtures suddenly snapped without warning. The fixture, which contained heavy metal star-shaped lights, fell directly onto our table. By pure luck, we had gotten up just minutes earlier to get breakfast. Had we still been sitting there, someone could have been seriously injured or worse. The falling fixture broke our phones. While we're grateful that no one was physically hurt, it's unsettling to think how close this came to becoming a tragedy on our first morning. What made the situation even more concerning was the resorts response. The broken light fixture remained on the ground in the exact same location for the rest of our stay. Even more alarming, there were numerous identical fixtures (hanging at least 20 to 30 feet overhead) still in place, and we never saw any effort to inspect, remove, or secure them to prevent another incident. It gave us little confidence that guest safety was being treated as a priority. We attempted to resolve the matter directly with the resort before leaving this review. The only compensation they offered was a complimentary night on a future stay. I declined and explained that I would never return to a resort that fails to take customer safety seriously after such a dangerous incident. Accidents can happen, but how a business responds speaks volumes. In this case, the lack of urgency, the failure to address an obvious ongoing hazard, and the dismissive resolution left us extremely disappointed. We were incredibly fortunate to walk away unharmed, but future guests may not be as lucky. I hope the resort takes immediate steps to inspect every overhead fixture and make guest safety its highest priority before someone is seriously injured.

2026-08-04 • via Tripadvisor
A
Aurora • solo_traveller • mx
10
Pros:

Servicio e instalaciones.

Cons:

Mosquitos en algunas areas

2026-07-18 • via Nuitee
D
Dora • couple • cr
9
2026-07-10 • via Nuitee
A
Adriana • family_with_children • us
10
Pros:

Facilities, location. Beautiful hotel. Food at the restaurant was great. Excellent brunch.

Cons:

A bit noisy is you are in the first floor next to the main corridor. You ca. hear the staff and other guests walking and talking.

2026-07-03 • via Nuitee
P
Portillo • solo_traveller • mx
9
2026-06-26 • via Nuitee
C
CARLOS • couple • us
10
2026-06-22 • via Nuitee
S
saidyitzelc • Couples • San Diego, California
2
Noisy, lack of sleep
Pros:

Super noisy room, instead of rested we left tired, we reported the noise after the first night, nothing was done. My last afternoon there the pool was full of screaming kids not giving adults without kids a chance to relax. The gentleman completing our hotel check out seemed inconvenience by my presence, never smiled, never asked how my stay was, just gave me my total and that was it.

2026-06-19 • via Tripadvisor
J
juan pablo • couple • co
9
Pros:

un hotel único, con mucha personalidad arquitectónica y gran servicio.

Cons:

muy bueno pero caro

2026-06-12 • via Nuitee
S
SERGIO MARIO • couple • mx
10
Excelente opción para relajarse
Pros:

Buen sabor y raciones

Cons:

los asientos de las sillas requiren limpieza

2026-06-09 • via Nuitee
P
Patricia • solo_traveller • pe
10
2026-06-07 • via Nuitee
L
Luis Gerardo • couple • mx
7
Un poco incómoda la estancia por lo referido , el precio y la calidad no van de la mano
Pros:

Excelente ubicación y limpieza

Cons:

La vista desde la habitación era deprimente y el volumen de la música de una habitación cercana muy alto el volumen

2026-06-05 • via Nuitee
J
JESUS • couple • mx
10
Felicidad
Pros:

Desayuno muy bueno y comida excelente y fuimos por aniversario de boda

Cons:

K nos tuvimos k irrrrr

2026-06-03 • via Nuitee
Q
Q5735NGclaudiaf • Friends getaway • Los Angeles, California
10
Magical hotel in a magical town
Pros:

Like the town it’s in, this hotel is simply MAGICAL. The decor is eclectic and gorgeous — no corner is unadorned. The spa will change your life—I had a massage with Amelia at Feel Urban and I’ve never had such a relaxing ViP level experience. I had the best cocktail of my life at Barkam. But the best part is the SERVICE. Everyone is so friendly, helpful and warm! Daniel the concierge gave us so many wonderful tips that made our trip outstanding and made us feel at home. I’d give it 6 stars if I could!

2026-06-02 • via Tripadvisor
T
Thomas • extended_group • ch
9
2026-05-30 • via Nuitee
R
ROSALBA • solo_traveller • mx
10
2026-05-27 • via Nuitee
C
CDIRO • solo_traveller • mx
10
Pros:

La habitación

Cons:

Todo excelente

2026-05-25 • via Nuitee
J
Jose • extended_group • mx
9
bien un poco caro
Pros:

No desayune

2026-05-14 • via Nuitee