Sunprime Atlantic View Suite & Spa

Hotels
9 (1303 reviews)
AV. GRAN CANARIA, 48 , Playa del Ingles , ES
+34 928 76 57 08
[email protected]

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Free

Facilities

Full-service spa
Free WiFi
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Terrace
Garden
See all facilities

Review Highlights

Pros:
Good/big breakfast and varied buffet
Multiple pools (including heated) and well-kept common areas
Friendly, helpful and accommodating staff
Activities, live music and sports classes
Spacious rooms/studios with kitchenette
Free shuttle to the beach
Cons:
Rooms outdated and in need of renovation (old TVs, sliding bathroom doors)
Very soft/uncomfortable mattresses; many rooms have twin beds
Reports of insects (ants, cockroaches) in some rooms
Inconsistent housekeeping (early entry, isolated lazy/grumpy cleaner)
Breakfast variety was disappointing for some guests
Smoking policy complaints and repetitive evening entertainment

Categories

Cleanliness
7.5
Mixed mentions: common areas frequently praised as clean, but multiple reviews note room-level issues (small dirt spots, early intrusive cleaning, and reports of ants/cockroaches in some rooms).
Service
10
Consistently strong: staff repeatedly described as friendly, very helpful and accommodating; reception and restaurant service often highlighted as a major positive despite isolated negative interactions.
Location
9
Generally fine: good location with free shuttle to the beach and pleasant setting; some guests noted it is a bit far for dining out.
Room Quality
7
Several clear negatives: multiple guests report outdated rooms, uncomfortable/very soft mattresses, separate twin beds, humidity in shower, old TVs, and sliding bathroom door problems.
Amenities
10
Strong positives: multiple pools (including heated), varied sports/aquatic activities, live music and evening shows, well-maintained grounds and abundant space praised across reviews.
Value for Money
8.5
Generally good value due to food quality, pools and staff, but some guests felt breakfast variety and room condition reduced perceived value.
Food and Beverage
10
Frequently praised: breakfasts and buffet dinners are often described as varied and high quality, with several guests explicitly highlighting excellent food and chefs.
Overall Experience
10
Overall very positive: many 'perfect' or 'highly recommended' comments, with enjoyment of pools, food and staff outweighing the recurring room-related issues for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

At Sunprime Atlantic View Suites & Spa, indulge in a luxurious modern design hotel in the heart of Playa del Ingles. The spacious and elegant suites feature flat-screen TVs, balconies, and air conditioning for the utmost comfort. Enjoy a plethora of facilities including an outdoor pool, sauna, Jacuzzi, and gym for ultimate relaxation and rejuvenation. Additionally, take advantage of the tennis and table tennis facilities on-site, along with a massage service for a truly pampering experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in. The minimum guest age is 16.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

9
Based on 1303 reviews
Cleanliness: 7.5
Service: 10
Location: 9
Room Quality: 7
Amenities: 10
Value for Money: 8.5
Food and Beverage: 10
Overall Experience: 10
E
Edoardo • couple • it
10
2026-10-31 • via Nuitee
D
Darren • couple • gb
10
Great food relaxed holiday
Pros:

Good food nice pools lots of space and beds

Cons:

Evening entertainment could change a bit . Smoking policy silly as its a adults hotel i understand by the pool maybe have smoking rooms only on balcony’s on the top floor

2026-10-31 • via Nuitee
P
Poechacker • solo_traveller • at
6
2026-10-30 • via Nuitee
M
Monica • couple • no
8
Nice place, but needs renovation
Pros:

- Quiet place
- Heated pool

Cons:

- hotel rooms realy need renovation
- often poor quality pool towels / bath towels (several with holes or tares). Bath robes are also very tired.

2026-10-28 • via Nuitee
M
Monica • couple • es
7
Hotel bonito y deportivo
Pros:

El desayuno,la cocina del estudio y las piscinas

Cons:

Había humedad en el techo de la ducha.Las camas no son muy cómodas ni las almohadas.En el checking inicialmente nos dieron una habitación muy ruidosa, aunque si es verdad que nos la cambiaron porque había disponibilidad.

2026-10-28 • via Nuitee
U
Uzezi • solo_traveller • gb
9
Pros:

Friendly and accommodating staff. Very helpful throughout our stay.

Cons:

Nothing.

2026-10-27 • via Nuitee
C
Christian • couple • es
9
Pros:

Todo perfecto

Cons:

Nada

2026-10-26 • via Nuitee
O
osvaldod • couple • uy
9
Pros:

El complejo es muy lindo con 3 piscinas, buen desayuno, y cuartos muy cómodos, a su vez tienen servicio de bus gratis para ir a la playa del inglés, y de noche hay espectaculos de canto.

Cons:

El servicio de limpieza del cuarto viene muy temprano, y estando descansando 8 y30 AM, golpearon e ingresaron igual.
Y la locación está un poco lejos para ir a comer afuera.

2026-10-26 • via Nuitee
G
gema • couple • es
10
2026-10-26 • via Nuitee
T
Tessa • couple • fi
8
Erinomainen!
Pros:

Uima-altaiden monipuolisuus, livemusiikki ja erinomainen aamupala!

Cons:

Huoneessa pientä epäpuhtautta. Valaistus hieman ankea.

2026-10-26 • via Nuitee
O
Othmane • couple • fr
9
Pros:

Les cours de sport et activités aquatiques avec la coach Boussy. (On a booké un second séjour rien que pour ça)
Le petit-déjeuner très varié avec des produits de bonne qualité.
Le personnel de l accueil très accueillant et serviable.
La propreté et la sérenité des lieux grâce à l entretien fréquent des espaces verts et le blanc éclatant des murs.
Les chambres-studios spacieux et équipé d'une kitchenette

Cons:

La litterie n est pas suffisamment ferme à mon goût et uniquement lits séparés.
Les équipements tv de la chambre sont vieux et ne permettent pas une diffusion depuis mobile ou accès aux nouvelles plateformes multimédias
La porte de la salle de bain qui ne coulisse pas bien et ne ferme pas.

2026-10-26 • via Nuitee
S
Sebastián • couple • es
9
Muy bien
Pros:

El buffet del desayuno, la amplitud y limpieza de la habitación

Cons:

Que eran 2 camas separadas

2026-10-25 • via Nuitee
K
Kenneth • couple • no
7
Kakerlakker
Pros:

Behagelig plass

Cons:

Vi hadde maur og kakerlakker på rommet å det er ikke greit for oss🤮

2026-10-25 • via Nuitee
Y
YOLANDA • extended_group • es
8
Pros:

Las instalaciones comunes del hotel están muy bien y el personal es muy amable. La comida del buffet estaba muy buena y había bastante variedad cada día.

Cons:

La habitación no está tan reformada como el resto del hotel. Los colchones son extremadamente blandos.

2026-10-25 • via Nuitee
R
Rodolphe • solo_traveller • gb
3
2026-10-23 • via Nuitee
M
Monica • couple • no
7
Pros:

- Heated pool
- Good buffet dinner ( much better than previous stays)
- Nice staff

Cons:

We had a bad experience with the cleaning lady. She was both lazy and grumpy!! All other staff vere very nice.

2026-10-23 • via Nuitee
I
Isa • solo_traveller • ch
10
2026-10-23 • via Nuitee
L
Luuk • solo_traveller • nl
10
Een absolute aanrader!
Pros:

Alles! De grootte van alles maar nooit het gevoel hebben dat het druk is was voor mij het meest rustgevende aan deze plek. Daarnaast is het eten mega! Elke avond een andere stijl diner, ontbijt is altijd top en bevat veel variatie. Kamer grootte is prachtig.

2026-10-23 • via Nuitee
O
Oriana • couple • it
8
Bella struttura ma colazione deludente rispetto alle recensioni.
Pros:

Piscine pulite, bella location in generale, pulizia accurata.

Cons:

Colazione nella media

2026-10-22 • via Nuitee
O
Oriana • couple • it
8
2026-10-22 • via Nuitee