Hotel Palacio

Hotels
8.7 (2833 reviews)
Bartolomé Mitre 1364 , Montevideo , uy

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Children allowed

Facilities

Air conditioning
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Currency exchange
Shuttle service (additional charge)
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Kind and helpful staff
Great location
Cons:
Old room quality
Inadequate breakfast

Categories

Cleanliness
8.51
Some reviews noted issues with cleanliness, such as mosquitos in the room.
Service
9.48
Most reviews positively highlighted the kindness and helpfulness of the staff.
Location
9.52
Many reviewers appreciated the hotel's convenient and charming location.
Room Quality
7.97
Several comments mentioned that rooms were old and in need of refurbishment.
Amenities
9
The hotel provided basic amenities, although some were lacking like breakfast.
Value for Money
8.46
The pricing was seen as fair compared to other hotels.
Food and Beverage
7.51
Breakfast service was criticized as insufficient and of low quality.
Overall Experience
9.18
Overall, guests found their stay enjoyable, with some concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:04

Property Description

City-Centric Elegance

Spacious Rooms with City Views: Enjoy the picturesque cityscape through large windows in our spacious rooms adorned with antique furnishings and parquet floors.

Convenient Location: Immerse yourself in the culture with art galleries, antique shops, and pubs just around the corner. Explore the historic Harbour Market and Solis Theatre within walking distance.

Easy Access to Transportation: Whether you're arriving by bus or plane, Hotel Palacio offers convenience being just 3 km from Tres Cruces Bus Terminal and 20 km from Carrasco International Airport.

Experience the charm and convenience of Hotel Palacio for your next stay in Montevideo!

Important information:

Based on local tax laws, Uruguayan citizens may be charged value added tax (VAT 10%) from November 15 to the day after Easter. This fee is not automatically calculated in the total costs for the reservation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$7 per person per night when using an existing bed.
    Children from 2 years old to 17 years old stay for US$7 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2833 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 9
Value for Money: 8.46
Food and Beverage: 7.51
Overall Experience: 9.18
N
Nicolas • solo_traveller • fr
10
Pros:

L'emplacement est excellent, le personnel parfait, très agréable et qui fait tout pour nous satisfaire, bienveillant. Et petite attention, le thé et café offert avec des tranches de cake de 7 à 10h. C'est un hôtel antique avec un ascenseur à l'ancienne. Parfaitement situé car entre les deux places principales de Montevidéo, à 2 minutes à pied de chaque place. Très bon matelas et petit balcon ensoleillé pour notre chambre (numéro 46). Excellent rapport qualité-prix, je recommande vivement !

Cons:

Rien.

2026-04-11 • via Nuitee
V
Verónica • solo_traveller • ar
8
Vacaciones en Montevideo
Pros:

El hotel es un edificio histórico, con un ascensor precioso, con instalaciones muy cómodas (especialmente la cama), y el personal excepcional, muy servicial y amable
Me gustó la ubicación y conexión con el transporte público.

Cons:

La ubicación céntrica y la estructura histórica del edificio, hace que sea ruidoso.

2026-04-10 • via Nuitee
Y
YanYing • couple • ca
10
2026-04-09 • via Nuitee
I
Ida • couple • dk
7
2026-04-08 • via Nuitee
R
Rainer • solo_traveller • de
8
Pros:

Sehr freundliches Personal. Es gab immer Zeit für ein nettes Gespräch. Gute und ruhige Lage des Hotels in der Altstadt; die meisten Sehenswürdigkeiten sind zu Fuß gut erreichbar. Ansonsten nimmt man einen Bus am sehr nahe gelegenen Plaza de Independencia.

2026-04-08 • via Nuitee
G
Gustavo • solo_traveller • br
10
Muito boa.
Pros:

Lugar muito bem localizado e aconchegante

Cons:

O café da manhã podia ter mais opções.

2026-04-08 • via Nuitee
F
FANG • solo_traveller • nl
9
2026-04-08 • via Nuitee
J
João • family_with_children • br
8
Pros:

Boa localização e funcionários gentis.

2026-04-07 • via Nuitee
A
Aires • couple • br
8
2026-04-07 • via Nuitee
M
Melaina • couple • us
10
Great stay in a convenient location!
Pros:

Convenient location, spacious room, nice bathroom, and welcoming staff. The elevator is the building is very cool too.

Cons:

Room is a little bit dated but really not a problem.

2026-04-07 • via Nuitee
C
Claudia • family_with_children • uy
9
Un hotel con historia, calidez y originalidad
Pros:

El personal muy amable, la habitación muy limpia y todo el hotel es de época, conservado pero con algunos detalles pequeños que no hacen la diferencia para alguien que aprecia estar en un sitio con tanta historia y muy bien ubicado . Volvería sin dudarlo . Excelente relación calidad precio

2026-04-06 • via Nuitee
E
Evandro • couple • br
10
Pros:

Ficamos apenas por um dia. Chegamos no domingo e, na segunda, partimos para Buenos Aires. Mesmo que rápida, a experiência valeu muito a pena! Montevideo é encantadora! O hotel é um prédio antigo, histórico, muito charmoso! Fica bem localizado, dá pra ir a pé e com segurança até os principais pontos da cidade, como a Praça Independência, o Monumento e Mausoléu de José Artigas, o Palacio Salvo, o Teatro Solís, a Puerta de la Ciudadela, e outros. O quarto estava impecável, tudo limpo e muito bem organizado. A recepção foi calorosa. Mesmo falando muito pouco o espanhol, a anfitriã foi muito atenciosa e nos deu boas dicas com relação à cidade. Recomendo muito!

Cons:

Não há o que não tenhamos gostado. Tudo saiu conforme o planejado.

2026-04-06 • via Nuitee
G
Gabriela • couple • br
10
Adorei
Pros:

Hotel antigo e lindo, perto do centro e da pra fazer tudo a pé. Localização excelente

Cons:

Nada demais, só o elevador por ser antigo e lindo tem duas portas e as vezes os hospedes esquecem de fechar as duas portas kkk

E a cama de casal foi pequena pra gente que somos altos. Mas confortável então tudo bem também.

2026-04-06 • via Nuitee
G
GabyCS • family_with_children • cr
9
2026-04-06 • via Nuitee
C
Catherine • family_with_children • fr
8
Bel hôtel bien placé
Pros:

Bon accueil dans cet hôtel d'époque. Chambre confortable. Très bon emplacement.

Cons:

Le hic, c'est le petit déjeuner. Une fine tranche de cake, plus un café, ce n'est pas vraiment un petit déjeuner. C'est dommage.

2026-04-06 • via Nuitee
M
Mariano • solo_traveller • co
8
2026-04-06 • via Nuitee
V
vvvhhh • solo_traveller • us
10
2026-04-06 • via Nuitee
J
João Guilherme • couple • br
10
A alma da Ciudad Vieja
Pros:

Bem perto da praça mais bonita de montevideu, com vista para o Palácio Salvio. O quarto mais alto tem uma varanda com uma vista incrível para a Ciudad Vieja. Funcionários muito atenciosos e sempre disponíveis.

Cons:

O chuveiro quente não funcionou após o 1° dia de estadia.

2026-04-05 • via Nuitee
E
Egor • family_with_children • ru
10
Pros:

Great experience. Amazing view

2026-04-04 • via Nuitee
V
Vladyslava • solo_traveller • de
2
Невдалий досвід і погані умови
Pros:

Хороше місцерозташування

Cons:

Вночі було шумно, голосно шуміли люди(також голосно розмовляти працівники, я не могла спати). Сніданку нема(хоча було вказано, що безкоштовний сніданок включений). Натомість мені запропонували поснідати в кафе, яке відчиняється о 12 годині! Тумбочки на півкімнати непотрібні(займають багато місця), гострі кути ліжка, жахлива недружелюбна працівниця, яка заставила мені залишити ключ о 8 ранку на рецепції,коли в моїй кімнаті ще були мої речі, чекаут о 10:00!
Ліфт не працював! Фен був старий і ледве працював. Найгірший сервіс, який я зустрічала.
На фото з готелю була тераса, до якої не було доступу. Кімната дуже відрізнялась від тієї, що була на фото, балкону теж не було.

2026-04-03 • via Nuitee