Hotel Casa Nova Mérida

Hotels
•
Independent
7.8 (59 reviews)
Calle 57 No. 491 entre 58 y 60, Colonia Centro, Mérida, YUC, 97000 , Mérida , MX
52-999-923 1600

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Facilities

Lot hours - 24 hours
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Picnic area
Elevator
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Lack of cleanliness
Inexperienced staff

Categories

Cleanliness
6.2
Multiple reviews highlighted a lack of cleanliness, including dirty rooms and bathrooms.
Service
8.2
Mixed experiences noted; some staff were young and inexperienced but attempted to help.
Location
9.7
Multiple mentions of excellent location in the heart of the city with access to restaurants.
Room Quality
7.7
Rooms were described as comfortable but with issues such as dim lighting and maintenance problems.
Amenities
7.2
Limited amenities were mentioned; some guests noted the lack of breakfast and better options nearby.
Value for Money
8.2
Value perceived as fair but lower than other local hotels considering the issues faced.
Food and Beverage
6.2
Breakfast offerings were described as poor in quantity and quality.
Overall Experience
9
Overall experience was disappointing due to cleanliness and service issues despite some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:35

Property Description

Experience a perfect blend of comfort and convenience at Hotel Casa Nova Mérida, your home away from home in the heart of vibrant Mérida.

Relax by the Pool
Unwind in our outdoor pool or soak up the sun on our scenic terrace, providing you a serene escape after a day of exploration.

Comfortable Accommodations
Choose from 14 air-conditioned rooms, each featuring LCD televisions for entertainment and rainfall showers for that extra touch of luxury.

Prime Location
Situated just a short 4-minute walk from the stunning Mérida Cathedral, you’re close to key attractions, making it easy to enjoy local culture and cuisine.

Don’t miss out on the opportunity to experience the best of Mérida—book your stay at Hotel Casa Nova today!

Important information:

  • Pool access available from 10:00 AM to 8:00 PM.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

7.8
Based on 59 reviews
Cleanliness: 6.2
Service: 8.2
Location: 9.7
Room Quality: 7.7
Amenities: 7.2
Value for Money: 8.2
Food and Beverage: 6.2
Overall Experience: 9
P
Perez • family_with_children • mx
9
Pros:

La ubicación super centrika

Cons:

Todo muy bien gracias

2026-03-15 • via Nuitee
I
Isaura • family_with_children • de
9
2026-03-14 • via Nuitee
J
jaime antonio • family_with_children • mx
8
2026-03-10 • via Nuitee
R
Ruiz • family_with_children • mx
9
2026-03-09 • via Nuitee
L
Lopez • solo_traveller • mx
8
Buena opción, excelente servicio y ubicación.
Pros:

La ubicación y la muy buena atención del personal.

Cons:

Un poco las instalaciones y se puede mejorar la limpieza.

2026-03-04 • via Nuitee
A
Ana Georgina Perez Loya • family_with_children • mx
9
2026-03-03 • via Nuitee
B
Beysi • solo_traveller • mx
10
2026-03-01 • via Nuitee
L
Luigi • family_with_children • it
4
2026-02-25 • via Nuitee
P
Paolo • couple • it
7
Pros:

la ubicación. En la habitación no había cajafuerte a pesar que en Booking había escrito que había. El personal fue amable ya que nos trajeron una cajafuerte

Cons:

tomamos una vez el desayuno y a pesar de tener una calidad apenas aceptable fue caro.

2026-02-24 • via Nuitee
M
MENESES CRESPO • extended_group • mx
9
MUY BUENO
Pros:

EXCELENTE, SENCILLO PERO MUUUUY LIMPIO, AGRADABLE Y MUY BUENA ATENCION DEL PERSONAL, UBICACION EXCELENTE Y LA CAMA COMODISIMA, ILUMINACION Y DESCANSO CONFORTABLE. PRECIO JUSTO.

Cons:

EL ELEVADOR NO SERVIA, LLEVABA ADULTOS MAYORES Y ERA NECESARIO

2026-02-12 • via Nuitee
D
dufff • family_with_children • fr
3
A éviter!!!
Pros:

Pas grand chose

Cons:

Chambre d'hôtel réservée depuis 6 mois.
Sans cesse des relances mails et whatsapp pour confirmation de la réservation et pour l'heure d'arrivée entre 15 et 18h impératif!!
Arrivés à 16h pour constater que nous n'avions pas notre chambre lit king size réservée avec frigo cafetiere mais une chambre lits jumeaux sans équipements. Après insistance de notre part la gérante nous a offert le petit déjeuner !! Ce qui n'enlève rien à notre déception.
Le parking glauque..est assez loin !!
On est cependant plein centre

2026-01-30 • via Nuitee
A
Anthony • family_with_children • us
1
Wouldn't recommend, stay elsewhere.
Pros:

The hotel is in a convinient part of town. The hotel cleaning and maintenance staff were nice and helpful.

Cons:

The hotel manager messaged us a few hours before arrival asking if we would downgrade rooms but did not offer a discount or refund. When we said no and later arrived, they told us it was our only option as they had overbooked. We challenged him on this to receive aggression in return. It was late so we were limited in options & energy so we stayed and forever will wish we hadn't. Thin walls, street noise, micro aggressions from the same receptionist. Just stay elsewhere.

2026-01-26 • via Nuitee
B
Benjamin • couple • es
7
Pros:

Atención y ubicación

Cons:

Había como una parranda tocando música hasta tarde y llegaron clientes muy desafortunados al hotel haciendo ruido

2026-01-25 • via Nuitee
A
Adam • couple • gb
7
It was a good short stay, and I’d recommend to anyone who wants a reasonable stay near the city centre with friendly sta
Pros:

Staff were friendly and we good a nice decent room. The shower was good, though very sensitive for heat. Towels were good and the bed was comfortable. The amenities (especially the honey conditioner) were actually really good, though small. The hotel was in a decent location, close to the centre. The hotel also had a pool.

Cons:

The hotel pool was not cleaned at all and so was a bit gross to swim in and no water flow meant it was very still, collecting dust and leaves. There was no fridge for drinks which would’ve been very useful.

2026-01-22 • via Nuitee
C
charlotte • couple • fr
5
C’est dommage
Pros:

L’emplacement

Cons:

Pas d’eau chaude, personnel peu aimable voir absent, allez y juste pour dormir et encore ascenseur qui fait beaucoup de bruit
Bref à fuir

2026-01-22 • via Nuitee
G
Gerardo • family_with_children • mx
10
Pros:

La ubicación está excelente todo muy cerca a pesar de que Mérida está muy grande este Hospedaje es el ideal

Cons:

Todo estuvo muy bien, cordial y acorde a su estilo

2026-01-17 • via Nuitee
H
Henrietta • couple • mx
9
Very nice overall
Pros:

Nicely decorated, good bed and linens, fridge in room, electric plug ins handy.

Cons:

No coffee for the coffee machine, charged for coffee in dining room.

2026-01-13 • via Nuitee
L
Lionel • couple • ch
5
Bonne localisation mais nous ne reviendrons pas à cause de la chambre et le personnel peu agréables.
Pros:

La localisation proche du centre à pied.

Cons:

Nous étions déçu de la comparaison photo - réalité. Le logement est froid, humide, sans fenêtre qui s’ouvre. La personne de la réception n’était pas chaleureuse. Le rapport qualité-prix est mauvais.

2026-01-10 • via Nuitee
M
Miguel Angel • family_with_children • mx
10
2026-01-09 • via Nuitee
R
Raffaele • couple • it
8
Hotel piacevole senza troppe pretese
Pros:

Struttura di recente ristrutturazione, ottima come posizione e ben tenuta anche se alcuni dettagli si potrebbero migliorare.

Cons:

Un po di confusione con il parcheggio ma poi con un po di pazienza tutto ha funzionato.

2026-01-06 • via Nuitee