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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Cycling
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Skiing
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Toilet with grab rails
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
The Ivy Bush Royal offers 81 beautifully furnished bedrooms, including family rooms, executive rooms, and a two-room suite, providing comfort and style for all guests.
Blend of Old World Charm and Modern Facilities
Fully refurbished and modernised, this hotel seamlessly combines its historic charm with contemporary amenities, ensuring a unique and comfortable stay for every guest.
Ideal Location for Business and Leisure
Located at the gateway to West Wales, The Ivy Bush Royal welcomes both business and leisure travellers, offering a perfect blend of style and convenience for a memorable stay.
To experience the perfect blend of old-world charm and modern comfort, book your stay at The Ivy Bush Royal today!
Please note that children are not allowed to share beds.
When booking for 28 nights or more, different policies and additional supplements will apply.
Please note that a maximum of 2 dogs is allowed per room.
When traveling with pets, please note that an extra charge of GBP 20 per pet, per maximum stay of 4 days, applies.
Please inform the property at least 1 day in advance of your stay/ if you plan to bring a pet.
Please note that pets are only allowed in the guest rooms and designated outdoor areas.
All pets staying at this property must have received a flea treatment before check-in.
Please note that pets are not permitted in the public bar or restaurant, except guide dogs.
Owners are responsible for supervising pets at all times.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 12 years old stay for £20 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Convenient for town and very good breakfast.
Long tortuous route to room.
It was local with friendly staff
The triple room was large
Being woken by staff cleaning hoovering and stomping around at 6am
Staff
Breakfast was excellent very hot . Staff friendly, helpful polite. Food first class. Couldn’t do enough . 1st class hotel
Have stayed at this hotel for the last 25 years , and come every year , nice to see it being re decorated. And rooms done up . Great improvements. Love the hotel and wouldn’t stay anywhere else in Carmarthen. Staff very friendly .and make you feel very welcome. Thank you . Stayed on 15/16 July. See you next year .
The staff and the breakfast
The first room that I was offered was like an oven, the second room was much better. The narrow corridors were difficult to pass other guests especially with luggage. If you look too closely at the decor it is easy to find problems.
Mid 30 degrees outside. On arrival my room had all windows open, curtains drawn back! No fan to cool the room down, so I shut the windows and closed curtains, opened the door to allow slightly cooler air in from the corridor. Had to pay £5.00 for 24 hr car parking, no mention of this on their website. Breakfast was good, bar and breakfast staff very helpful. Room could benefit from some maintenance.
Location
Having to pay for parking when I’ve already paid for the room!!
Terrible customer service, very unprofessional and unwelcoming
We made a bulk booking a week in advance for our group. After a long, exhausting journey, we arrived at the hotel, only to be met with an incredibly hostile reception.
The staff member at the front desk was rough, rude, and completely unprofessional. Even though our entire group was standing right there in front of him, he aggressively challenged our headcount, claiming we exceeded the capacity for the rooms booked.
We did have a genuine misunderstanding regarding the bedding policy for the children in our group, but instead of helping us resolve it with professional courtesy, the receptionist chose to be argumentative and difficult. Traveling with tired children is stressful enough without hotel staff making you feel unwelcome.
As paying guests who booked well in advance, we expected basic hospitality. We will not be returning and cannot recommend this hotel based on the terrible service.
Check out time was 11am. The cleaners knocked and woke us up at 9am. I shouted hello and they left. They turned up again then just before 10 and knocked, I shouted no thanks, and they let themselves into the room (me and my partner were both still in bed). Then, less than half hour later, they returned for a third time.
Location
Friendly
We stayed as a coach party at the evening meal we were herded into a room with tables of 6 and 8 I asked the staff for a table for 2 and was advised we could not accommodate us so we left and went out for dinner.
Next morning I said to my partner we will get bacon on toast and take it back to our room. Then this lovely woman came over and asked what table we are at and I told her we done have one cause there’s no tables for two people .
Mari was her name she soon found us a table for the rest of the stay.
Thank you Mari you should be the manager there cause you are so compassionate.❤️
Booking was straight forward via telephone and arrival was good. Parking ample spaces and £5 for 24 hr period. The corridor smelt nice and clean and our room was pleasant, comfy beds, good size and a large window that opened. Ok it was a wee bit dusty but overall it was fine and I know from past experience how hard it is too keep on top of everything, in fact everywhere had a pleasant floral clean smell, ( iron had something melted on it and I did forget to inform reception).
My main “ oh my gosh” moment was when I passed the reception office door, tbh it looked like it hadn’t been wiped down in a month of Sundays.
Now the positives, we didn’t see any bad or broken decor items etc mentioned on other reviews, the lounge, dining room and terrace were lovely, food was very good and all the staff were fantastic, smiling, carrying drinks for us to terrace ( both had difficulty walking) . Asking how our day went. There are all a credit to the hotel . I would definitely visit again and also a good price.
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