Aura Hotel Brooklyn

Schränke in der kleinen Küchenzeile kaputt, trotz vieler Schränke nur zwei Pappbecher, sehr ungemütliches Licht im ganzen Zimmer. Matratzen völlig unbequem. An allen Abenden hat bei Rückkehr meine Zimmerkarte nicht mehr funktioniert.

Only complaints would be the location as it’s about the location as it was a 20 minute walk to the nearest subway, although we didn’t mind!

Elevator was broken

Upon arriving early we waited several hours. Despite being told ahead of time that early check-in was 'subject to availability', at noon we were told our room was ready but it would be $50 to ck-in early. When we pushed back saying it was clearly a money grab we were told it needed to be kept open for someone who was willing to pay the extra $50.
The pictures are misleading. The elevator was broken when we arrived and had to carry luggage up three floors. It was working the next day. Window faced a brick wall. AC worked but was very loud. Location not ideal but felt safe.

Evelvators always broken

Bathroom is a tired & it is not close to many transport options, only one bedside table

The hotel was unkempt and way overpriced even at the Booking rate. They didn’t vacuum the carpet - I have video of visible debris on the floor including a toenail and hoop nose ring. Yes I asked for housekeeping immediately!

Pillows had stains on them and all bed linen were badly wrinkled- try a cleaning service. I asked for clean sheets and put them on myself unsure if they’d changed them. Getting the sheets took 4 calls, 2 in person Reminders and talking to housekeeper in the hall.

The keys constantly loose their connection. When I asked if it happens often because I saw 2 other residents asking for resets, the front desk staff said yes, you should stop here every time you come in to reset it.

The elevator was broken by another guest when I came in on my last night. The repair men were there at 7/8pm but by the next morning it had not been repaired and i had to lug my luggage downstairs too. Did I mention I was on the top.

They don’t give refunds so I could not really just get another hotel. This was my first and last stay at Aura in NY. It’s like a corner motel. Booking should not associate with this chain.

The elevator was broken. But that is the only thing and it would be super nice if they serve breakfast, cause there is not so many coffee shops around.

it’s dirty.

the bathroom sink tap was loose. the toilet seat and toilet need to be replaced. Very small bottles of complimentary soaps and shampoo could have been larger. Coffee and tea with no stirrers to stir the coffee with. defiantly not worth the price.

Location was a 10 min walk from subway.

I've got room on 4th floor and I was told that lift gonna work 1 hour after check in but lift till next day wasn't worked. I've got contact to menager but he didn't answer on phone calls texts and emails at all. So I guess lift wasn't work for long time. But I should know that before arrive.
No cutlery all. When I asked I've got plastic fork knife and spoon. And paper plates. I'm not sure it is deserved for so many stars hotel and that price. Very dissatisfied

The keys kept deactivating.

When booking, I searched for 2 adults and 2 children aged 10 and 7. This room came up as a normal option and the listing stated that our children can stay for free. What we actually got was a room with two single beds — two adults and two children had to squeeze into two singles. If a room cannot properly sleep a family of four, it should not be offered for that search.

Second issue was that before arriving, we messaged the hotel through the Booking app and the hotel confirmed in writing that they would store our luggage from both rooms after check-out. We planned our final day around that. At check-out the receptionist refused to take the bags, saying there were too many. Even after we showed him the hotel's own written message, it took a long discussion before he agreed, and his manner throughout was dismissive. When we collected the bags that evening, they were in a huge storage room that was completely empty.

The luggage issue was not a problem with the hotel's policy — the hotel had already agreed. It was one member of staff choosing not to honour it. Management should pay closer attention to who represents them at the front desk.

Lokalizace v oblasti obývané židovskou komunitou. Velká špína a odpadky volně na ulicích. Samotný hotel byl čistý. Delší cesta k metru. Poblíž ale stanice autobusu