The Alida, Savannah, a Tribute Portfolio Hotel

Our experience at The Alida for our recent stay and 12-person event was excellent from start to finish. While we explored several options in Savannah, Leslie was the main reason the hotel stood out to us initially. Both she and Brittany were a total joy to work with, consistently proving to be thoughtful and caring partners throughout the planning process.

The hospitality extended well beyond the planning phase. Creed was fantastic during our stay, and the kitchen staff were incredibly accommodating to our group’s needs. It is rare to find a team that feels so genuinely invested in their guests' experience.

The facilities themselves are beautiful and kept very clean, providing the perfect backdrop for our gathering. We had a great time making use of every area, from the rooftop and restaurant to the pool and bar. The combination of a stunning property and a dedicated staff made for a seamless, enjoyable trip, and we couldn’t have asked for a better experience.

Tolle Lage.

The Alida was an exceptional venue for my event, every detail was seen to and the staff were amazing. Lucas Winters was responsive, professional, courteous, helpful and just all around perfect! I am now planning my second event at the Alida because I know it will be done right with no worries.

From check in to check out, this is the worst hotel experience we've ever had. We were supposed to have a VIP check in and free bottle of wine. Never got that. We paid for a pool view room, and the person who checked us in said, "you have a pool view room". We were first given a room that was not pool view, across from housekeeping. We asked to be moved, because we didn't want to be awakened by housekeeping. We were moved to another room without a pool view. It was late, so we just stayed in that room. Next day, we asked to be moved to a pool view room, and we were. At 2:30am on day two, a boiler blew. Flooded rooms on four floors. No one notified us of this. We left for dinner at 6:45pm that day, and all on our floor seemed normal. We returned at 9:30pm to find 6 or 7 industrial blowers, and at least twice as many smaller blowers, up and down the hallway outside our room. It sounded like a plane was taking off outside our room. The hotel stall seemed to think we should just deal with it. We asked to be moved. Nope. After many phone calls, someone finally came up and unplugged all of the machines. Next day, we asked what the plan was, and they said the machines would be running 24/7 for several days. We said that was not acceptable, and they would either need to move us to a room away from the machines, or to another hotel. Initially they said they had no such rooms and were not willing to move us to another hotel. We'd prepaid, so we didn't have many alternatives. They finally offered us another room late that evening. It overlooked the stairway to the riverway, and we lay awake listening to people laughing and having fun until after 3am. Also, the air conditioning wasn't working, so we were up until after midnight waiting for that to be addressed. The next day, we again asked to be moved to another room, and we were. First thing in the morning. Wondering why we weren't moved to that room the night before, as it was in a quieter place. If it was available first thing in the morning, it had to have been available the night before. Finally, when we checked out, I asked them to waive the daily resort fee, as this stay was anything but resort like. They agreed. I also asked them to comp the charges for our drinks at the hotel bar the night before. Total charges: $27.90. Oh no, they couldn't do that. The worst hotel stay in recent memory. Almost to a one (with a couple of exceptions) staff were unsympathetic, unhelpful, condescending, and unpleasant. They made us feel like expecting the hall outside our room not to sound like a jetliner was taking off was completely unreasonable. This may have been an extraordinary event, but there were ways to deal with it that would not have expected customers to grin and bear it, all while paying for the privilege. I have no confidence that the staff of this hotel would deal with any issue -- large or small -- in a way that reflects good customer service. Best to avoid it.

Our organization held our annual retreat at the Alida and we had a fantastic experience there. Our staff all raved about how nice the hotel was and loved the vibe there. The hotel rooms were lovely - they really have thought of everything! For our group there were several options for meeting room space and the hotel staff was extremely accommodating and flexible in helping us meet all our needs. The location of the hotel is excellent too - within walking distance of many restaurants and sites. I can't recommend this hotel more highly!

We had an amazing engagement party at the Lost Square. The Lost Square at the Alida provides a casual yet classy environment. The sunset was gorgeous from the venue and we are so happy that we chose the Lost Square to host such a memorable event. The staff was hospitable and accommodating and the food was awesome. Highly recommend!

The experience was wonderful! Ms. Monica and Ms. Alex provided exceptional customer service. They assisted my team and me with check-in and handled the changes to our reservation smoothly and professionally.

The food at the restaurant downstairs was excellent. I’ve never been to a restaurant where I didn’t feel the need to add extra condiments to enhance the flavor everything was perfectly prepared and delicious.

I would highly recommend this hotel to anyone. The service was absolutely excellent.

Nicely located close to the water and restaurants. Valet staff was friendly but a little slow on retrieving the car. Front desk was friendly and efficient. Cleanliness of the rooms and hotel was above average. We found the rooms to be well decorated and spacious and bed was comfortable. the bathroom was a bit cramped and lacked counter space. The sliding mirrored door to the bathroom didn’t close properly. Quite honestly, I don’t know why hotels have adopted the bathroom sliding door, they never close properly are terrible for privacy and more often than not make a ton of noise when someone gets up in the middle of the night to use the bathroom. Nice feature is the refreshment station in the hallways with still or sparkling water on tap.

I had not been to Savannah in over 15 years and my stay at The Alida was a perfect way to get re-introduced to the city. The hotel is in a great location making many points of interest walkable. In some of the rooms from the hotel you have great views of the city (like my river studio suite) and you can easily walk to the river from the hotel. My room was very spacious and well accommodated. Having the record player in the room was a nice touch and made getting ready more enjoyable. The staff was very friendly and answered all of my questions. The hotel also has a rooftop area where you can see great views of the river and the sunset. The cookies and sparkling wine during happy hour was a nice surprise and the food that I had at Rhett was phenomenal (please try the shrimp and grits). I enjoyed my stay at The Alida and would return here again for my next trip to Savannah.

Great locations, many things to do within walking distance. Rooms were beautiful and clean. The atmosphere was professional, upscale and trendy. Service was amazing, everyone was very polite, professional and attentive. Great amenities and value.

From the moment we walked in the door. I knew this would be an amazing experience. Alex at the front desk greeted us with a huge smile and made our stay perfect. This hotel is clean, the rooms are spacious and the location is perfect. I love that the hotel is pet friendly. We had our two dogs with us and it worked out great. I would highly recommend The Alida to anyone.

The Alida was the PERFECT hotel. We traveled to Savannah with my spouse, our children and my parents. My Mom has MS and mobility is an issue. The staff was so accommodating, providing us the perfectly appointed room that was convenient and accessible. The boys enjoyed the heated pool and we loved the bars, restaurant and complimentary happy hour. You can’t go wrong with the Alida!

We booked a Yurt at the Lost Square. It was our second time going and we plan on going every year! Food and drinks were amazing and the Yurt was so unique and fun! Kat was our server and she was awesome! I highly recommend!

We stayed at Alida with my family around Christmas holidays for one night. Being Titanium with Marriott, I used points for free nights, otherwise, it is too pricey. This is pretty cool and interesting place, enjoyed tasteful decorations and attractive common areas. The service is generally friendly and cheerful, but slightly uneven. Location is quite convenient, riverfront, next to JW Marriott. Quite exciting Rooftop bar with the great views, cozy and positive vibes.
Rooms were spacious, with two king beds, and nice bathrooms, minimalistic and spotlessly clean. We didn't like the design, it was sort of silly location for the closet, and it caused inconvenience (there were 3 of us). Breakfast and coffee were vastly overpriced, we had complimentary breakfast for 2 people included, but it was $50 brunch per person otherwise. I opted to skip it, it didn't look like the kind of food I would enjoy anyway. Espresso drinks were not great and very expensive. Still, a quite nice place. Solid 4 stars, but definitely not 5 star experience.

Clean , close to everything, wonderful staff.

The beds and pillows! The best. The room was very good, clean. All of the facilities were perfect and the location was a block from the riverfront. Definitely would stay again.

Online is beautiful; lobby gorgeous. Cus. service bad follow up, waited 4 hrs for luggage stand; handicap room when asked not to be. No blanket just sheets