Niigata Grand Hotel

Hotels
8.6 (127 reviews)
Chuo-ku Shimookawamaedori 3 Nocho 2230 , Niigata , jp
+81 25-228-6111

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Great location and views
Helpful staff
Cons:
Issues with cleanliness
Noisy air conditioning
Inconvenient check-in process

Categories

Cleanliness
7.84
Concerns about unclean pajamas and a lack of thorough cleaning.
Service
9.01
Staff were helpful, though not particularly friendly, and received praise for special requests.
Location
9.35
Conveniently located near the center of Niigata with nice views.
Room Quality
8.3
Rooms vary; some were old and drab, others were new and appealing.
Amenities
8.33
Good amenities like large beds and decent breakfast, but some wished for better facilities.
Value for Money
8.79
Good value for a formal business hotel with various event functionalities.
Food and Beverage
8.34
Breakfast praised, though some complaints about the quality of rice.
Overall Experience
8.81
Overall enjoyable stay with a few notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:30

Property Description

Luxurious Accommodation
Niigata Grand Hotel, located just 1.9 km from Niigata Station, offers a 4-star experience with a bar, restaurant, and round-the-clock room service. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and free WiFi, ensuring a comfortable stay for all guests.

Convenient Location
Situated near Niigata Prefectural Civic Centre and Toki Messe, our hotel provides easy access to key attractions in the area. With the Niigata Airport just 10 km away, traveling to and from the hotel is a breeze for our guests.

Exceptional Service
Enjoy the convenience of a 24-hour front desk and private parking on-site, along with a friendly staff ready to cater to your every need. Experience top-notch hospitality at Niigata Grand Hotel.

Book your stay now at Niigata Grand Hotel for a memorable and luxurious experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 127 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.81
Y
Yuko • solo_traveller • jp
9
Pros:

フロントの青年の対応が親切で良かった

Cons:

タクシーに乗るときスーツケースを車に乗せてほしかった

2026-07-22 • via Nuitee
K
Kaori • couple • jp
9
2026-07-20 • via Nuitee
J
jin kyu • solo_traveller • kr
8
2026-07-12 • via Nuitee
W
weronika • family_with_children • pl
9
Pros:

Very helpful personel, comfortable rooms

2026-07-08 • via Nuitee
S
satoshi • solo_traveller • jp
7
◯
Pros:

清潔感・丁寧さ

2026-06-30 • via Nuitee
千代子 • solo_traveller • jp
9
2026-06-27 • via Nuitee
Y
Yukari • family_with_children • jp
10
とてもいい
Pros:

朝食
サービス

Cons:

立地(やや駅から遠い)

2026-06-17 • via Nuitee
M
Mari • family_with_children • jp
8
快適な宿泊
Pros:

清潔感があり、過ごしやすかった

Cons:

景色はあまり良くなかった

2026-06-14 • via Nuitee
R
ryouta • solo_traveller • jp
7
2026-06-14 • via Nuitee
A
Antonella • couple • nl
8
2026-06-02 • via Nuitee
M
Mizuho • solo_traveller • jp
9
2026-05-29 • via Nuitee
C
Cornelia • couple • at
10
2026-05-28 • via Nuitee
M
Masaya • couple • jp
7
2026-05-25 • via Nuitee
M
Masanori • solo_traveller • jp
9
good!
Pros:

朝食がおいしかった。

2026-05-21 • via Nuitee
A
ami • couple • jp
10
2026-05-20 • via Nuitee
Y
Yumiko • couple • jp
7
快適でした😊
Pros:

部屋が広くてリフォームされていて綺麗

Cons:

トイレが古さを感じた

2026-05-20 • via Nuitee
Ｍachiko • couple • jp
5
次は使わないです
Pros:

行く目的地から近かった。

Cons:

部屋のゴミ箱に前のゴミが残ってたり、湯沸かしポットに使った水が残ってました。
交換を伝えるととても嫌そうな感じの対応でした。

2026-05-18 • via Nuitee
T
Teerapong • couple • th
10
I’m very impressed with hotel service.
Pros:

I like the foreign female staff member who can speak English. She is very good, and she responds to all of my requests. This is excellent.

Cons:

The location is very good. The room is clean and comfortable. The hotel is new and clean.

2026-05-16 • via Nuitee
上西 • solo_traveller • jp
4
ごく普通の滞在でした。
Pros:

従業員の方々はきちんとされていました。

Cons:

施設は新しくはありませんが、よく手入れされていると思いました。
風呂の壁がタイルなのは驚きました。洗面ボウルが小さくて使いにくかったです。
朝食が良いとの評判で期待したのですが、まぁ、あんなものでしょう。もちろん美味しかったのですが、もう少しだけボリュームがあればよかったです。

2026-05-16 • via Nuitee
S
Satoko • couple • jp
8
広さも丁度良く静かで落ち着いたお部屋で、好きな映像を大画面で見たり、大きな窓からの景色を眺めたりと、ゆっくり過ごせて良かったです！
Pros:

壁をスクリーンにして好きな映像が見れるお部屋があるのは楽しめます。
ベッドのサイズが丁度良かったです。
あと。アメニティが素敵でした！

Cons:

今回、パートナーのお祝いに使わせてもらったのですが、入室早々、電化製品を複数使ったらブレーカーが落ちて真っ暗になってしまい、彼が壁に映して楽しんでいた映像も消え、スタッフさんをお呼びして直してもらったのですが、彼が「それなりのグレードの部屋なのにこんなの聞いた事ないよ！」と憤慨してしまい、そこがとっても残念でした。

2026-05-12 • via Nuitee