Niigata Grand Hotel

Hotels
8.6 (95 reviews)
Chuo-ku Shimookawamaedori 3 Nocho 2230 , Niigata , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Currency exchange
Grocery deliveries
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Great location and views
Helpful staff
Cons:
Issues with cleanliness
Noisy air conditioning
Inconvenient check-in process

Categories

Cleanliness
7.84
Concerns about unclean pajamas and a lack of thorough cleaning.
Service
9.01
Staff were helpful, though not particularly friendly, and received praise for special requests.
Location
9.35
Conveniently located near the center of Niigata with nice views.
Room Quality
8.3
Rooms vary; some were old and drab, others were new and appealing.
Amenities
8.33
Good amenities like large beds and decent breakfast, but some wished for better facilities.
Value for Money
8.79
Good value for a formal business hotel with various event functionalities.
Food and Beverage
8.34
Breakfast praised, though some complaints about the quality of rice.
Overall Experience
8.81
Overall enjoyable stay with a few notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:30

Property Description

Luxurious Accommodation
Niigata Grand Hotel, located just 1.9 km from Niigata Station, offers a 4-star experience with a bar, restaurant, and round-the-clock room service. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and free WiFi, ensuring a comfortable stay for all guests.

Convenient Location
Situated near Niigata Prefectural Civic Centre and Toki Messe, our hotel provides easy access to key attractions in the area. With the Niigata Airport just 10 km away, traveling to and from the hotel is a breeze for our guests.

Exceptional Service
Enjoy the convenience of a 24-hour front desk and private parking on-site, along with a friendly staff ready to cater to your every need. Experience top-notch hospitality at Niigata Grand Hotel.

Book your stay now at Niigata Grand Hotel for a memorable and luxurious experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 95 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.81
S
Seshinkan • couple • jp
4
4回目の宿泊だが、段々と悪くなっていく
Pros:

古いながらも頑張っている感があり、朝食も美味しい。

Cons:

ベッドメイクが今イチ、掛け布団カバーが弛んでおり、⁇と思ったら、枕が臭くて半端じゃなく不快感を感じた。
フロントの女性の対応がとても事務的と言うか、冷たい。

2026-03-28 • via Nuitee
E
Emi • family_with_children • jp
8
Pros:

朝ごはんが美味しかった

Cons:

部屋からの眺め？

2026-03-26 • via Nuitee
K
Keiichi • couple • jp
10
毎回のことですが、非常に満足しています。
Pros:

全ての食事が大変おいしかった。川の見える景色に妻は大変喜んでいた。

Cons:

特にありません。

2026-03-25 • via Nuitee
柴木 • family_with_children • jp
8
Pros:

イベント会場までの往復をタクシー予約してもらったが面倒がらずにキチンと対応してもらった。朝食はバイキングではなく個別対応なので落ち着いて食べられた。

Cons:

部屋がエレベーターと自販機の近くだったせいか夜中に話し声が気になった。

2026-03-17 • via Nuitee
E
Emmerich • solo_traveller • de
8
Nice hotel, gods value for money
Pros:

Very nice location , friendly staff

Cons:

The check-in process was very unusual and cumbersome

2026-03-15 • via Nuitee
T
Testuya • family_with_children • jp
5
2026-03-15 • via Nuitee
Y
Yasuhiro • couple • jp
10
2026-03-15 • via Nuitee
M
megumi • family_with_children • jp
8
Pros:

静か。リバービューのお部屋をリクエストしたら対応してくれた。部屋内も清潔で良かった。化粧用の鏡も別に置いてあり助かりました。

Cons:

コンビニや食事場所が近くにない。施設内に中華はあるが高級すぎて手が出ない。気軽に食事できる場所があれば良かった。部屋内はベッドとサイドテーブルの間に、束になった配線がむき出しになっていた。老舗ホテルのようで多少の痛み具合は許容範囲内ですが、お得や特別感はそれほど感じなかった。

2026-03-13 • via Nuitee
A
Asami • family_with_children • jp
10
2026-03-11 • via Nuitee
Y
Yu • extended_group • jp
8
2026-03-09 • via Nuitee
T
Tomokazu • solo_traveller • jp
7
2026-03-05 • via Nuitee
A
ASAMI • family_with_children • jp
8
Pros:

娘の大学受験の前泊でお世話になりましたが、高速を降りてからのアクセスも良く、部屋も静かに過ごせました

2026-03-02 • via Nuitee
R
Ross • couple • au
9
Posh.
Pros:

Very comfortable bed. Good size room. Great breakfast.

Cons:

Lifting luggage up 6 steps to get to lift. No real view

2026-02-24 • via Nuitee
M
masuyama • family_with_children • jp
4
がっかりですね
Pros:

安く泊まれましたがそれが定価では

Cons:

トイレの改良
老舗かもしれませんが人を見てサービスしてますよね

2026-02-23 • via Nuitee
T
TANAKA • couple • jp
10
大変良かったです。
Pros:

スタッフが皆さん親切で嬉しかったです。

2026-02-11 • via Nuitee
K
Kai • couple • jp
7
2026-02-10 • via Nuitee
M
Masataka • couple • jp
9
ぜひまた来ます
Pros:

部屋は清潔で川に面しており快適でした。
夕飯は美味しくいただきました。

Cons:

テレビのミラーリングが出来ず、ちょっと残念

2026-02-09 • via Nuitee
S
Sirinya • family_with_children • th
8
2026-01-27 • via Nuitee
M
Masashi • couple • jp
9
2026-01-24 • via Nuitee
B
Brenton • couple • au
10
2026-01-22 • via Nuitee