The Jayakarta Cisarua

Hotels
5.9 (33 reviews)
Jl. Raya Puncak Km.84 , Puncak , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Polite staff
Good breakfast
Cons:
Poor cleanliness
Language barrier

Categories

Cleanliness
2.73
The cleanliness was specifically mentioned as poor with reports of unclean bedding and insects.
Service
8.2
The staff were very polite and helpful, contributing positively to the overall experience.
Location
7.74
Conveniently located near the street, which was noted positively in the reviews.
Room Quality
5.19
Mixed feedback due to issues with cleanliness and reported problems, but some described it as suitable.
Amenities
6.72
Limited feedback suggests standard amenities; overall quality remained acceptable.
Value for Money
5.68
General sentiment about value reflects mixed experiences, implying fair pricing relative to quality.
Food and Beverage
6.23
Breakfast was praised for its taste, indicating positive sentiment towards food service.
Overall Experience
4.7
Reviews highlight both positive and negative aspects leading to an overall average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:59

Property Description

Tranquil Hillside Retreat

Scenic Views and Relaxing Activities
Experience breathtaking views of Pangrango Mountain from your room at The Jayakarta Cisarua. Unwind with a massage, go horseback riding, or showcase your singing skills with karaoke. Enjoy the outdoor pool, tennis court, and children’s playground.

Delightful Dining and Convenient Amenities
Indulge in delectable dishes at Pangrango Restaurant. Each room offers garden views, satellite TV, and tea/coffee facilities. Benefit from free parking, laundry service, and a 2-hour drive from Bandung.

Book Your Stay Now at The Jayakarta Cisarua for a Memorable Retreat!

Important information:

Please note that guests enjoy free 1-time 60 minutes massage for 1 person per room to every Non Refundable Promo of the period stay November 2015Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.9
Based on 33 reviews
Cleanliness: 2.73
Service: 8.2
Location: 7.74
Room Quality: 5.19
Amenities: 6.72
Value for Money: 5.68
Food and Beverage: 6.23
Overall Experience: 4.7
A
Agung • family_with_children • id
7
2026-03-16 • via Nuitee
M
Mohamed • couple • au
8
2026-01-19 • via Nuitee
S
Saad • family_with_children • sa
9
Pros:

كل شيء جميل ورائع خاصة طاقم العمل ،،، في الاستقبال شكرا للجميع،،،

Cons:

لاشيء

2025-12-20 • via Nuitee
A
Azizul • solo_traveller • bd
8
Everything was good except English language.
Pros:

All the staff were very polite and helpful. House keeping service was very good. Breakfast was tasty.

Cons:

Language and communication were the great problem. People there weren't able to use English.

2025-12-19 • via Nuitee
Z
Zahi • family_with_children • sa
7
2025-12-04 • via Nuitee
باسم • family_with_children • sa
10
2025-11-19 • via Nuitee
B
BASSSIM • family_with_children • sa
10
2025-10-09 • via Nuitee
ابو أحمد • extended_group • sa
10
جيد جدا
Pros:

ليست الزيارة الاولى ولن تكون الأخيرة بإذن الله .
مرات عديدة سكنت به مناسب جدا وفيه خصوصية.

Cons:

لايوجد.

2025-10-08 • via Nuitee
سفر • couple • sa
1
سيئة
Cons:

‏المكان سيئ والفرش غير نظيف حتى كان في الغرفه سحليه تجرّبه سيئة من جميع النواحي

2025-09-12 • via Nuitee
A
Arwa • extended_group • sa
10
اقامه رائعه
Pros:

كل شي

Cons:

لايوجد مكيف لكن الجو جميل جدا ومعتدل ورائع

2025-08-18 • via Nuitee
موسى • family_with_children • sa
3
2025-07-30 • via Nuitee
A
Ali • family_with_children • sa
1
Pros:

القرب من الشارع

Cons:

النظافة سيئة جدا وحشرات كثيرة

2025-07-26 • via Nuitee
R
Renee • group • au
1
Awful
Pros:

Nothing

Cons:

Everything, we got electrocuted, our water was cold, there was no room cleaning

2025-01-23 • via Nuitee
K
Khaled • young couple • sa
2
Very poor
Pros:

staff and resto garden

Cons:

everything

towels are dirty..
blancket are dirty
pillows are dirty
lizards in the room

everybody smoke in the Lobby😲😲😲

no privacy in the room. too noisy all the day and night.

all neibours play fireworks even at 2am. no rest or enjoy.

many insects and ants are in the room.

very bad trip.

2024-11-24 • via Nuitee
A
Aditya • family with young children • id
7
Good
2024-10-29 • via Nuitee
I
Ishaq • family with young children • om
3
Poor
2024-07-28 • via Nuitee
S
Sahar • young couple • sa
8
Very good
Pros:

جميل جدا

Cons:

لايوجد مكيفات

2024-06-15 • via Nuitee
A
Ahmed • solo traveller • id
7
Good
Cons:

There is no air conditioner in the room

2024-05-10 • via Nuitee
P
Paracha • family with young children • pk
8
Very good
2024-05-09 • via Nuitee
R
Rachmawati • family with young children • id
8
The hotel quite old but they maintaine the cleanliness well , in the night upper room are so noisy couldn’t sleep i was
2024-05-08 • via Nuitee