Gaylord Rockies Resort & Convention Center

Hotels
•
Gaylord Hotels
8.6 (494 reviews)
6700 North Gaylord Rockies Boulevard , Aurora , US
+1 720-452-6900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean, modern rooms
Excellent amenities like water park
Cons:
Poor service and management issues
Unpleasant pool conditions

Categories

Cleanliness
5.93
Pool was reported as gross and not cleaned.
Service
7.9
Staff were noted as rude and unhelpful in resolving issues.
Location
9.94
The location was appreciated for its access to amenities and activities.
Room Quality
8.39
Rooms were described as nice but issues with booking accuracy occurred.
Amenities
9.92
The amenities, particularly the water park and activities, were positively highlighted.
Value for Money
7.88
Parking fees and high restaurant costs were seen as excessive.
Food and Beverage
9.43
Food was described as delicious but expensive.
Overall Experience
9.4
Overall seen as a great family trip despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:11

Property Description

Luxurious Amenities and Fun Activities

Gaylord Rockies Resort & Convention Center in Aurora boasts a year-round outdoor pool and a seasonal lazy river, perfect for relaxation. Enjoy a game of tennis or dine at one of the four on-site restaurants. Unwind in the hot tub, zip down waterslides, or take a dip in one of the two pools.

Comfortable Accommodations

Each air-conditioned room at the hotel features a private bathroom, flat-screen TV, and a wardrobe. Start your day right with a delicious breakfast available for purchase each morning.

Convenient Location

Located just 10.4 miles from Denver International Airport and 19.8 miles from Downtown Denver, Gaylord Rockies is also close to Anschutz Medical Campus. With 24-hour front desk assistance, your needs are always taken care of.

Book your stay at Gaylord Rockies Resort & Convention Center for a memorable and relaxing experience.

Important information:

Pets: allow max 2 dogs per room, max 50 pounds per dog. The pet fee is $125 per room per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Sun, Jan 3, 2027 until Fri, Mar 12, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DEN

Location

Guest Reviews

8.6
Based on 494 reviews
Cleanliness: 5.93
Service: 7.9
Location: 9.94
Room Quality: 8.39
Amenities: 9.92
Value for Money: 7.88
Food and Beverage: 9.43
Overall Experience: 9.4
L
Lodema • solo_traveller • us
7
not worth the hype or the price
Pros:

very overpriced for what you get. The rooms are very simple and there’s nothing to write home about. For $500 a night you would think the rooms would be spectacular. They are not.

Cons:

very overpriced.

2026-10-15 • via Nuitee
S
susan • family_with_children • us
10
it was very nice.
Pros:

it was all there - we didn't have to go anywhere! The food was great - wish we had more time to enjoy the pools and facilities but we were heading to other nearby towns on our long weekend trip.

Cons:

the fold out couch was pretty uncomfortable but that's usually to be expected.

2026-10-15 • via Nuitee
M
Margaret • family_with_children • us
8
2026-10-13 • via Nuitee
J
Jane • couple • gb
8
2026-09-18 • via Nuitee
V
Victoria • solo_traveller • us
10
Pros:

Absolutely beautiful resort. So much to do for the whole family. Food options were great. Staff was amazing. We were truly sad to leave.

Cons:

No bad review from us.

2026-09-13 • via Nuitee
M
mark • couple • gb
9
2026-09-09 • via Nuitee
D
Deanna • family_with_children • us
8
Pros:

Breakfast buffet was subpar. Pancakes where hard around the edges from sitting out, the pastries were a little stale too. Not much selection for eggs, eggs benedict was awful.

Cons:

The indoor pool was not as clean as it should be for a high end resort. The bottom of the zero walk in area had slimy, slick spots the kids kept slipping on and you could see grime on the tiles around the edge of the pool just above the water line. Expected cleaner pools.

2026-08-31 • via Nuitee
H
HappyTraveler2633 • Couples • Pepperell, Massachusetts
10
Location
Pros:

Great location , room was very nice with 2 large windows . Close to the airport.

2026-08-29 • via Tripadvisor
J
Jessica • family_with_children • us
8
Good experience
Pros:

It’s a beautiful place and huge, room was nice and spacious. Staff was helpful and accommodating.

Cons:

It’s very busy, like almost too crowded. We had dinner at the spots bar and it was terrible where we almost thought we would be sick with food poisoning. Drove to get food, don’t eat the overpriced awful food.

2026-08-29 • via Nuitee
C
C9147YLmichaelb • Couples
10
Thanks and excellent service
Pros:

I wanted to highlight the valet and porter services. At check out , these men and women were moving in a systematic, organized, and most importantly expeditious manner. The gentleman, Brandon and Jalen as well as the Valet, Michael David And Paulo, were helpful at securing my luggage, protecting my vehicle throughout my stay and helping me greatly in my departure. I would recommend this resort to anyone who is wanting a total experience and great location. Thank you staff of the Gaylord Rockies.

2026-08-22 • via Tripadvisor
J
Jose • family_with_children • us
10
Pros:

Excelente

Cons:

Nada

2026-08-22 • via Nuitee
K
Kaci • couple • us
10
Pros:

Amazing facility! Great places to eat and extremely clean!

2026-08-22 • via Nuitee
K
kevinfJ9972DM • Business • Burke, Fairfax County, Virginia
2
Lackluster Customer Service
Pros:

Be ware of substandard customer for what is proclaimed to be a 5 Star experience.
Front desk was overwhelmed. Communications were via phone (reservation), while checking in, and after checkout was horrible. Staff’s guidance about my stay and billing was inconsistent with final billing. Billing inquiries appear to be a 3rd Party vs Marriott. My inquiry is going on 11 days without any clarification to my last round of questions.
Not a 5 star customer service.

2026-08-16 • via Tripadvisor
R
Randalyn • family_with_children • us
7
Pros:

We enjoyed the hotel, and the pools. We had lunch at the grain something restaurant. The pizza was very good. The service was good.

Cons:

We had dinner at the cooper table it was horrible. We spent over $100 with tip and ate very little of our dinner. The breakfast croissant from the market was not good. The parking fee is ridiculous, we paid over $550 to stay at the hotel and ended up paying $51 for parking. When we got to the hotel we were told that the outside pool areas would be closed for a private event starting at 3.That was extremely disappointing since we were not informed of this when making the reservation.

2026-08-12 • via Nuitee
S
Sean • family_with_children • us
5
Been here several times but this time the staff was horrible.
Pros:

Pool and restaurants are a major bonus.

Cons:

Staff was rude and uninterested in helping guests.

2026-08-10 • via Nuitee
I
Ingrid • extended_group • us
10
2026-08-04 • via Nuitee
T
T7723IQvincec • Business
10
Gaylord Rockies worth the visit!
Pros:

We had a great week at the Gaylord of The Rockies. Room was very nice and spacious. Hotel staff were excellent. So much to do here and so much to see. Close to the airport as well. Nice to sit out by the multiple fire pits they have going and relax with the view of the Rocky Mountains.

2026-08-03 • via Tripadvisor
R
Reyna • family_with_children • us
4
Not worth all the money we spent , next time we will just go to a local pool.
Pros:

The pool was nice

Cons:

I was very disappointed with my experience. It felt like none of the staff were on the same page. I asked multiple employees—including the front desk, pool staff, and restaurant staff—about the local resident card, and I kept getting sent back and forth between departments. No one seemed to know anything, and I never received one. It was frustrating having to run around without getting any answers.

Later that evening, we went to Rockies Bar & Grill to order dessert to take back to our room, and we experienced the same issue. The hostess told us to order at the bar, but when we went there, the bartender told my husband he couldn't order from that spot and had to go somewhere else. It was confusing, disappointing, and honestly embarrassing. We ended up leaving without ordering anything.

When we asked the pool hostess about the local resident discount card, he gave us a strange look and said it didn't exist, which only added to the confusion since other staff had told us something different.

The restaurants throughout the resort were extremely expensive, and unfortunately, the food wasn't worth the price. We were hoping to find a casual place with reasonably priced finger foods or snacks, but there really weren't many affordable options.

Parking was another disappointment. Charging $33 per day for self-parking is excessive, especially when you're already paying resort rates.

We also expected to see the DC Super Hero experiences as advertised, but we didn't see any characters during our stay. Nearly every activity required an additional fee, and the prices were much higher than expected. Aside from the pool, there wasn't much else to do. We were also surprised there weren't more indoor shops or attractions to explore.

Overall, the resort itself is beautiful, and the pool was the highlight of our stay.

2026-08-03 • via Nuitee
R
Resort706338 • Family
2
double charged
Pros:

I had a very disappointing experience with the Gaylord Rockies Resort.

After my stay, I discovered that I had been charged twice. I immediately submitted a refund inquiry, but despite waiting for a response, I have never heard back from anyone. Every time I call customer service, I'm transferred to the accounting department, where no one answers the phone or returns my calls.

The lack of communication and customer service has been extremely frustrating. Mistakes can happen, but ignoring customers who are trying to resolve a billing issue is unacceptable—especially for a resort of this caliber.

I expected much better service from a hotel with Gaylord's reputation. If you're staying here, I recommend carefully reviewing your bill and keeping a close eye on your credit card charges. I hope the management takes customer concerns more seriously and improves its response to billing disputes.

2026-08-01 • via Tripadvisor
V
vibrationaltherapyb • Business
8
Double Check Your Folio!! extra charges appear
Pros:

I was at this location for an event held here. The charges seem pretty straightforward: room, room tax, city fees & taxes, state taxes...BUT...they charged me for both Valet and Self-Park when I only used the discounted self-park arranged my the event organizers. Wowza! These folks really want their money!!!

2026-07-30 • via Tripadvisor