Facilities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Designated smoking area
Elevator
Safe-deposit box at front desk
Full-service spa
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Cleanliness
Good Service
Scenic Location
Nice Amenities
Cons:
Long Wait Times
Food Quality Issues
Room Temperature Control

Categories

Cleanliness
8.23
There were mentions of cleanliness being good; however, some reviews noted issues that impacted overall satisfaction.
Service
9.2
Many reviews praised the staff for their kindness and attentive service.
Location
8.74
Guests appreciated the setting, particularly with views from the hot springs.
Room Quality
8.19
Some comments suggest that while rooms were generally good, there were issues such as uncomfortable temperature control.
Amenities
8.72
Facilities including free drinks and dining options were well-received, though some complained about the hot spring accessibility.
Value for Money
8.68
Overall value was considered good, although some guests expressed concerns about the quality of food.
Food and Beverage
8.23
While many enjoyed the food variety, there were significant complaints regarding frozen ingredients.
Overall Experience
8.8
Most guests left with positive experiences despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 23:38

Property Description

Spa and Wellness
Relax at the full-service spa, where you can enjoy massages and spring water baths.

Convenient Amenities
Enjoy complimentary wireless internet access, a restaurant, and free self-parking on site.

Nearby Attractions
Explore nearby attractions such as Shirahama Beach and Sandanbeki Cave.

Book Hamachidorinoyu Kaisyu for a rejuvenating retreat in Shirahama, steps away from Shirahama Onsen and overlooking the beautiful beach.

Important information:

  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

See all policies

Location

Guest Reviews

8.6
Based on 201 reviews
Cleanliness: 8.23
Service: 9.2
Location: 8.74
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.8
N
norio • couple • jp
7
2026-05-08 • via Nuitee
みさとandまさ • solo_traveller • jp
3
Pros:

景色

Cons:

鍵をあずけたものを知らないと言われた ご飯時に愛想が悪い人がいた嫌そうにしていた

2026-05-04 • via Nuitee
K
Kim • couple • au
9
2026-05-03 • via Nuitee
Y
Yann • solo_traveller • au
9
Pros:

Helpful staff that managed to get us the Kaiseki dinner even though we had forgotten to book for it (we did ask as soon as we checked in around 16:30 and they were able to organise it for us)

2026-05-03 • via Nuitee
K
Koki • couple • jp
8
快適に美味しい料理をいただけて本当に良かった。
Pros:

一番は食事、量、味、ともにすごく良かった。

2026-04-28 • via Nuitee
K
Katarzyna • solo_traveller • fr
10
Pros:

Les onsen sont géniaux !

2026-04-21 • via Nuitee
T
Tung Wei • family_with_children • nz
8
2026-04-14 • via Nuitee
R
Rurika • couple • jp
10
最高！また行きたい
Pros:

綺麗！スタッフさんも親切だった！浴衣もよかった！

Cons:

ない！

2026-04-14 • via Nuitee
B
Birgit • solo_traveller • be
9
Heerlijk relaxen in een onsen als aangenaam tussendoortje.
Pros:

Prachtig gelegen hotel vlakbij zee met overal uitzicht op zee. Heerlijke warmwaterbaden, je kan voor privébaden kiezen. Heel lekker eten (wel echt Japans, niet aangepast aan westerse smaken).

Cons:

Alles is in het Japans: menu, richtlijnen, kamernummers. Het is dus zoeken naar je kamer! Ze spreken ook zeer slecht Engels dus je moet je verstaanbaar maken met hand en tand of apps. Het is duidelijk een hotel waar vooral Japanners komen, als westerling ben je een rariteit. Er zijn ook weinig zitplekken buiten.

2026-04-12 • via Nuitee
A
Aude • extended_group • fr
10
Super!
Pros:

Les chambres sont très propres très belles et bien aménagées
Le onsen est super
Le petit déjeuner est formidable

Cons:

Tout était parfait

2026-04-09 • via Nuitee
H
Henry • couple • sg
10
2026-04-07 • via Nuitee
L
Luanna • couple • hk
7
Pros:

Spacious room and onsen is big with both indoor and outdoor.

Cons:

Too many visitors so it was noisy.

2026-04-06 • via Nuitee
H
Harry • family_with_children • gb
9
Pros:

The room was spacious, had a lovely bathroom, and the private onsen withcl coastal views was amazing.

Cons:

The beds were a bit firm for our liking, and there was only one dinner option.

2026-04-05 • via Nuitee
A
Anna • couple • za
10
Pros:

Very beautiful room with a magnificent view. Soaking bath on the balcony, sumptuous dinner. Extremely helpful staff.

2026-04-03 • via Nuitee
G
Guy • couple • be
9
Séjour très reposant
Pros:

La vue
Le personnel dévoué
Le service
Le confort général
La propreté
Les onsen

Cons:

Manque de fauteuil ou chaise dans la chambre
Literie au sol
Les repas presqu’exclusivement japonais

2026-04-02 • via Nuitee
A
Anika • family_with_children • de
10
Good value and lovely onsens
Pros:

We had a wonderful stay, the staff were consistently friendly, attentive, and eager to help with anything we needed. The hotel itself is stunning, and everything was kept impeccably clean.

The onsens were a highlight, especially the private natural onsen, which made the experience feel extra special. Thoughtful touches like complimentary drinks, onsen snacks, and late-night soba noodles added to the overall charm.

Cons:

One thing to note is that dining is limited to set breakfast and dinner, with no a-la-carte options available. Also not many restaurants around the area.

2026-04-01 • via Nuitee
S
Swee Rou • family_with_children • my
8
2026-04-01 • via Nuitee
A
Asano • solo_traveller • jp
8
Pros:

館内はスリッパを使用しないなど、非日常感が味わえる。また、清潔に設備が維持されていて気持ち良く過ごす事が出来た。庭の植栽も見応えがありました。

Cons:

食事会場は、少々騒がしく落ち着いて食事ができない。
舟盛りの刺身は小粒過ぎて残念でした。

2026-03-31 • via Nuitee
山下 • family_with_children • jp
5
2026-03-30 • via Nuitee
C
Chieh • extended_group • tw
10
非常難忘的體驗！
Pros:

環境舒適、乾淨整潔，建築非常的有意境、設計有許多巧思！

Cons:

混浴路上的拖鞋有點難穿🤣

2026-03-30 • via Nuitee