Kumara Serenoa by Lopesan Hotels

This hotel is a little remote so no where to walk to. However taxis can be ordered easily at reception and cost about 7 euros into maspalomas.
The room is clean ...take a travel kettle the coffee,/tea machine gives minimal water and not hot enough for tea. We were lucky and close to the restaurant so walked down each morning and fetched a coffee. The food ...breakfast is okay ...lunch and dinner average at best ...food wasn't hot enough for me.
The place is very quiet and in march it was very cold in the evening and there's no inside space to have a drink...we found ourselves back in our room watching a film on the iPad.
Staff are friendly and helpful.
Kobe 96 in maspalomas worth a visit for dinner.
Would we come back...no probably not

What a wonderful hotel! Well-designed, spotlessly clean, good facilities in every room, delicious buffet meals, helpful bar staff, plenty of sun loungers in sun or shade, regular shuttle bus service to the beach - I really can't find anything to fault.If I spoke Spanish I would have relied less on the staff but everyone was very efficient.
I'm already considering returning next year and I've only been home 48 hours!

Nice week however there is a few things that bugged me.
On arrival the reception staff were lovely, however we where presented with some additional costs that we might occur  which surprised me for all inclusive:

- sun towels - if you want to change them you have to pay a €1 for each towel, each time, never had this at any other resort.
- in the Junior Suite we booked there is  coffee machine with 4 pods, if you want any more you have to buy from reception. No kettle, but did discover near the end of our holiday they have kettles (no doubt to rent) but then would have to purchase milk and coffee. I know you can get coffee from the bar but if up early before it all opens you are having to wait.
- there was one small glass bottle of water with a top that needed a bottle opener, there was no opener in the room. Reception said you had to pay for more water in the room. But you can get cartons from the bar on all inclusive, so not to much of a issue.
- the hotel has luxury loungers, but you have to pay to use them, which I understand in busy times of the yeae, but it would be nice to be offered one free day to use them as part of all inclusive.  As it was out of season and not busy there was lots of others to use.  I think they where €10 a day.
- room safe - guess what you had to pay €2.50  a day. I expect this in cheap accommodation (when we go to benidorm we pay €2 a day but expect it as its budget end accommodation), again most all inclusive accommodation provide this complimentary.

It might only seems a few euros here and there but it all adds up when you have already paid £2600 out of season for 2 for a week.

The other issue is that its quite a walk to beach, on not brilliant paths, so its either a taxi or the hotel do offer a FREE bus (yes free) a set times.  If you are wanting to go out on a night for a stroll or night out you need to get a taxi.

Food was ok, just what you expect on an all inclusive, however if you don't eat meat be careful as the signage for food is poor and I picked up a couple of things that had meat in, but no indication of it on the sign.
There is fish  and eggs at most meal times, but if full vegetarian or vegan you could struggle.

Most of the staff were very polite, especially the staff that clean the rooms and reception staff. However, my husband did find that some, not all, of the table/bar staff where almost questioning when he went for drinks.  Giving half a glass of cava, asking if he was all inclusive even with wrist band showing and knowing they had served him all week. We did not abuse the all inclusive side of the drinks, but at times did feel we had a cheek asking for drinks. My husband always tips the staff and for the sake of the staff that were ok he still did this.

There was a different singer on each night and some entertainment during the day, we didn't get involved but others appeared to enjoy it.

The junior suite was clean and well presented, reception said you had to ask for towel changes, but we left ours on the floor in the bathroom every few day's and fresh were left.  There is shower gel, shampool, conditioner, hand wash and hand cream in the bathroom (all free). The bedroom opened up onto a grave area that was not set up to sit out on. It was a shame that they have not put little patios on this area at the back of the suites upstairs. By teatime we had no sun at the front of suite or at the pool, but it was lovely at the back.(we took the plastic patio chairs and sat out on the uneven surface).

Not sure what the adult only area was like.

Final comments would be that its a nice complex, bit far from the sea front, even to go for golf you need a taxi/transport to course. Could do with rethinking some of the little extra charges.

I loved my stay at Kumara. I did the all inclusive meal deal and it was nice to have breakfast, lunch and dinner. It also has snack times in between so you will never be hungry. The gym equipments are the best and brand new.

Me and my partner had a lovely stay at Kumara Serenoa. We thoroughly enjoyed it and couldn't have asked for anything more.

The location was great for us - I can understand it may be a little remote for some people but we really wanted a relaxing week away so it was perfect for us. We made use of the free buses to Maspalomas and Playa del Ingles, all of which were on time and efficient.

The hotel itself is absolutely beautiful. It was very clean. We were given an accessible junior suite which was bigger than we had anticipated which was a really nice surprise. There was a fee for the safe which we were told about upon arrival, and wasn't expensive. A bottle of water is provided and there is a small shop which sells essentials so you can buy more. The pool area was quiet - no struggle for sunbeds - and there are Balinese beds available for an extra charge.

We really enjoyed the food! We had the all inclusive package and there was a great selection at all meals. Everything was fresh, hot and well-prepared. Cocktails were great and there was never a big queue for the bar at all. You can pay extra for certain cocktails included in the all inclusive premium package but there is a discount if you are on the normal all inclusive package like us.

The staff were all extremely friendly and helpful. We couldn't fault the service. We had a minor issue with our fridge not being cold and this was fixed very quickly. We absolutely loved Fran who was managing the entertainment during our stay. He was so friendly and really made our visit. I organised a Valentines package for me and my partner which was absolutely lovely and the staff were super helpful.

Overall we would highly recommend this hotel and will absolutely come back!

A few tips:
- Download the Lopesan app for all the info you could possibly need! Includes bus timetable and mealtime info, as well as giving you the option to contact maintenance or order anything you need without having to go to reception
- In the app there is an option to request that your room isn't cleaned (part of an environmentally friendly programme) and you can get premium drinks vouchers in exchange. Be aware this doesn't include cocktails, but it's a great idea
- The prize for the daily bingo is a day on the Balinese beds which is a lovely treat and is lots of fun anyway :)

If anyone has any questions I'm happy to answer!

Excellent hotel in a quiet location. Spacious Junior Suite with walk-in shower. All areas of the hotel immaculately clean. Staff helpful and charming. Plenty of sunbeds beside the pool. Beautifully landscaped.

We recently stayed at this hotel, and while there were several things we genuinely liked, there were also some issues that affected our overall experience.
The hotel itself is beautiful, with a pleasant atmosphere and friendly staff who always tried their best to help. The location is close to the beach, which is a big plus. However, you cannot walk directly to the beach because a golf course blocks the way, so you either have to take a long walk around or use the shuttle bus provided by the hotel. The road leading to the hotel also looks quite rough and run‑down, almost like driving through a slum area, which gives a poor first impression.
Regarding the food, we were disappointed with the limited selection of gluten‑free options. When we asked for guidance, the staff gave us a quick tour and pointed out items that were supposedly gluten‑free, but several of them clearly contained gluten. Even though they tried to help, the knowledge of gluten and cross‑contamination was not good enough for us. The presentation of the food looked okay, but the labeling was unclear, and it was difficult to tell which label matched which dish. It also seemed like some dishes were missing information altogether.
In the room, the water pressure in the shower was very weak, and the air conditioning did not work well, making the room warmer than comfortable.
In summary, the hotel has a nice atmosphere, friendly staff, and a good location, but there are several important areas that need improvement—especially gluten‑free options, food labeling, room facilities, and the general condition of the surroundings leading to the hotel.

Very relaxing , clean , organised hotel

Entertainment and fitness classes were very enjoyable and we were made to feel welcome for the activities.

Restaurant very clean and never felt too crowded. Loved the food , good choice for salads and trimmings and change of main courses, plenty of fruit.

Staff very helpful and friendly , thank you for a relaxing time in your beautiful hotel.

Well maintained and spotlessly clean the Kumara is a lovely place to be. The staff are all helpful and friendly, with a special shout out to Jesus who organises the entertainment and activities during the day. There is something for everyone, or if you prefer you can just relax on the plentiful sun beds around the beautiful pool. There is live music every evening which is quite varied and most enjoyable.

The hotel is split into two parts. one being an adults only area with rooms, a pool, beds and cabanas and a bar, not always open. This area is entered by a remote locking gate.
The other is the main pool and remaining bedrooms, bar and restaurant.
On arrival, after registration with no drink offered, one had to carry your cases, however old you are to your requisite bedroom. in our case the furthest point in the adults only , and we are old.
The room was very nice, clean and well prepared with bottled water and coffee capsules. The towels were small and thin, the toilet and shower super.
After the first day, if you require more water or coffee, you have to purchase it, and this was the best room in the hotel, with the gold wristband!
The cabanas outside looked comfortable and attractive, BUT you have to pay daily!
whilst we stayed 80% of them were un-used.
The restaurant is small, and one often had to wait for a table, but there is an outside area which is also the bar, where you can eat, but in January its not conducive.
The food is poor. There are many choices, but very little is appealing because of the appearance, great chunks of melon, tomato etc. Very little finesse. What is certainly not appealing is the lack of hygiene. The table mats are just brushed off after every use, no matter what has been on them before, and re-laid. The tables are cleaned with the requisite cleaner, but the mats are not. What is farcical is that the paper serviettes are laid on top of the table mats by the staff holding them with tongs. Why they have mats at all is a question.
I questioned why there were charges on the beds, coffee and cabanas, and was told there was a notice at reception explaining this. I felt that after travelling many hours to the resort, one needed to be told these points, not expect guests to read a small notice themselves. In my opinion Jet 2 should be explaining these charges in their description of the hotel to give potential buyers the whole story.
The weather was fabulous so salvaged some of the disappointments we had with the hotel.

Very clean hotel, very reasonable upgrade charges, not too busy, very accommodating and friendly staff, handy location for town centre, good gym equipment, comfy sunbeds.

A wonderful experience. A very peaceful hotel with exceptional service. The breakfasts were excellent, and the checkout experience was smooth and very comfortable

Staying at this hotel now new years eve was really good great entertainment all day lovely gala dinner but thats when it all went downhill this is not a 4star hotel the food is very poor & never warm there is 1 bar near the pool with 1 person servering so always ques.impossible to get a taxi we asked recepition staff to book 1 for us after an hour & 1/2 wait still no taxi response from reception was dont no whats goin on no follow up call nothing. In all my years of travel i have never felt the need to leave a negitive review but for the price we paid the food & drinks are bad on the upside hotel is spotless & enterment guy is great .This is all inclusive premium at its worst

Very peaceful relaxing resort. We came to celebrate my husband’s 70th birthday and it was perfect.
The staff are very attentive and friendly.
We were here for the Christmas Gala dinner which was exceptional.
The animation “team” (Jesus) a one man bundle of energy and made the entertainment fun.
Everything is modern and extremely clean and tidy.
Wonderful holiday, thank you.

Amazing place to stay good location from the city and friendly staff! I would recommend to stay if coming as a family or as a couple. Although, the all inclusive option we selected, there is a separate all inclusive premium which was not included in our flight and was an additional cost

Reception all went well..
In adults only suite,
Nice and big, air con not so good if you wanted it cool.. went down to 18 degrees only...now the fun begins... Bathroom wall tiles are black so overall a dark bathroom, rain shower not very powerful, whb large but pointless, looks good but the worst one I've ever used,
Bed was comfy for me and slept well.... Now what's the point of having a coffee machine with one pod and no drinking water provided for a room for 3 people...and u have to pay to have them replaced.Oh yea management want U to hire a kettle , more money to get out of U...
The grounds for the adult area is quiet good but very quiet..we never used it...
Main pool was not heated for the first 4 days there and then all of a sudden it's warm enough to get in without a fuss...oh yea, u have to pay extra for the Bali beds even if you have paid extra for the adults area...

We went for the better drinks package... Nothing special...higher branded gins not included..
Food, well. For us not very good...out of the 8 nights 4 nights were good...partner can't eat fish or red meat and quite a few night that's all there was in the way of hot dishes..
Our last 2 nights you could see there was not enough staff to cope with queues into the restaurant and for drinks at the bar.....
It's a well done to all the hard working staff who keep the place going... Only hope management looks after you..
Overall it's a nice hotel... Away from the hustle of the large hotels...in my opinion it's not really a child friendly hotel either..
So I doubt we will come back..

2nd time we stay in Kumara Serenoa hotel in Maspalomas.
A very nice hotel, with friendly staff, employees, clean, good food and service.
A recommendation

Despite reading the reviews regarding the location, I can only say it was in a Very remote location, we didn't expect it to be so remote, reception were very good at calling cabs for us and they arrived quickly, we eventually decided to hire a car, which enabled us to have the freedom of getting out and about as we like.
When we arrived reception tried to get us to upgrade to the adult section, even though we had upgraded our rooms when we booked, but the room in the adult section was smaller than our booked room so we declined.
I cannot complain about the room but it seems daft you are only given 2 coffee pods for the duration, and water had to be purchased from the shop after using the small bottle that was supplied at arrival. Water can be purchased from the very small shop on site, but I do think water should be included as the shop shut at 6.30pm you were without Unless you purchased a bottle at the bar, we did take a travel kettle tea bags sugar etc and mugs.
Breakfast in our opinion was the best meal with choice, we were half board but if we were eating out of an evening they allowed us to have lunch instead of the evening meal which was helpful.
The hotel was very quiet and so no sun bed wars.
The staff were all helpful overall and always gave a greeting with a smile and reception smelt lovely!
Most clientele seemed to be golfers or cyclists and for them the location was probably perfect.
We didn't go to the evening entertainment as we went out most nights to eat in playa del ingles or maspalomas.
I think a family with children would struggle to keep them entertained at this hotel as there is only a small play area and pool table. No where to have a game of ball etc.
I think if a bar/restaurants were built in the wasteland close to the hotel it would get a very good trade also a spa.
We travelled as a party of 4 older ladies we are certainly not party animals but we did find this hotel a little too quiet for us.
I would recommend if total peace and quiet, and not being bothered by not going out for a walk of an evening just to walk dinner off or get a change of scenery is what you are looking for.
Lovely hotel just not for us.

Although the hotel is very nice, it would not be one that I would return to.
It is a fair distance from anywhere with public transport quite a trek away. So unless you are considering hiring a car or are here for golf (course next door) or have full board then I would not recommend this hotel.
The reception staff are very friendly and helpful as are the room maids but I can’t say the same for the majority of restaurant staff they are quite brusque in their attitude and not at all helpful.
We were half board and on arrival were offered an upgrade to the adult only area, having looked at the upgraded area and room we thought our original room was bigger and better value. Everything here appears to be an extra cost, extra cost for cabana beds and there are two prices, (one price includes a cocktail) if you want to change your sun bed towel it’s an extra cost, if you want water you have to pay for it. There is no water station.
It was very quiet during our stay with a high percentage of German guests. Who appeared to be full board. It isn’t made clear but if you are half board you can swap your evening meal for lunch, reception will give you a piece of paper for the restaurant there is also an a la carte menu at lunch time with prices listed at the bar where you order.
We did have difficulty closing our door when we arrived and the lock had to be adjusted, our bathroom door also did not lock and our shower door did not stay closed, we had a toilet roll blowing around and a couple of takeaway boxes outside our back door all during our stay and wasn’t cleared.
Toiletries (shampoo/shower fell, conditioner, hand soap and body lotion) are provided, the hairdryer is the type attached to the wall with flexible cord, you can pay to hire an iron and board

The accommodation and staff were very good, however there were certain little issues which took the edge off the holiday. Firstly we were charged 2.75€ per day to “hire” a kettle for the room even though coffee making facilities were included in the room. Secondly there was a charge of 2€ to change the pool towels. For a stay of 12 days these charges could easily have been incorporated into the price of the holiday instead of being a nasty surprise Also the advertised 3 pools did not mention that the stay had to be on an “all inclusive plus” basis to access the adults only pool. There was no fly screen on the bathroom window and the wash basin was totally impractical.
I would hesitate to choose this chain of hotels again due to the petty extras.