Kumara Serenoa by Lopesan Hotels

Staying at this hotel now new years eve was really good great entertainment all day lovely gala dinner but thats when it all went downhill this is not a 4star hotel the food is very poor & never warm there is 1 bar near the pool with 1 person servering so always ques.impossible to get a taxi we asked recepition staff to book 1 for us after an hour & 1/2 wait still no taxi response from reception was dont no whats goin on no follow up call nothing. In all my years of travel i have never felt the need to leave a negitive review but for the price we paid the food & drinks are bad on the upside hotel is spotless & enterment guy is great .This is all inclusive premium at its worst

Very peaceful relaxing resort. We came to celebrate my husband’s 70th birthday and it was perfect.
The staff are very attentive and friendly.
We were here for the Christmas Gala dinner which was exceptional.
The animation “team” (Jesus) a one man bundle of energy and made the entertainment fun.
Everything is modern and extremely clean and tidy.
Wonderful holiday, thank you.

Amazing place to stay good location from the city and friendly staff! I would recommend to stay if coming as a family or as a couple. Although, the all inclusive option we selected, there is a separate all inclusive premium which was not included in our flight and was an additional cost

Reception all went well..
In adults only suite,
Nice and big, air con not so good if you wanted it cool.. went down to 18 degrees only...now the fun begins... Bathroom wall tiles are black so overall a dark bathroom, rain shower not very powerful, whb large but pointless, looks good but the worst one I've ever used,
Bed was comfy for me and slept well.... Now what's the point of having a coffee machine with one pod and no drinking water provided for a room for 3 people...and u have to pay to have them replaced.Oh yea management want U to hire a kettle , more money to get out of U...
The grounds for the adult area is quiet good but very quiet..we never used it...
Main pool was not heated for the first 4 days there and then all of a sudden it's warm enough to get in without a fuss...oh yea, u have to pay extra for the Bali beds even if you have paid extra for the adults area...

We went for the better drinks package... Nothing special...higher branded gins not included..
Food, well. For us not very good...out of the 8 nights 4 nights were good...partner can't eat fish or red meat and quite a few night that's all there was in the way of hot dishes..
Our last 2 nights you could see there was not enough staff to cope with queues into the restaurant and for drinks at the bar.....
It's a well done to all the hard working staff who keep the place going... Only hope management looks after you..
Overall it's a nice hotel... Away from the hustle of the large hotels...in my opinion it's not really a child friendly hotel either..
So I doubt we will come back..

2nd time we stay in Kumara Serenoa hotel in Maspalomas.
A very nice hotel, with friendly staff, employees, clean, good food and service.
A recommendation

Despite reading the reviews regarding the location, I can only say it was in a Very remote location, we didn't expect it to be so remote, reception were very good at calling cabs for us and they arrived quickly, we eventually decided to hire a car, which enabled us to have the freedom of getting out and about as we like.
When we arrived reception tried to get us to upgrade to the adult section, even though we had upgraded our rooms when we booked, but the room in the adult section was smaller than our booked room so we declined.
I cannot complain about the room but it seems daft you are only given 2 coffee pods for the duration, and water had to be purchased from the shop after using the small bottle that was supplied at arrival. Water can be purchased from the very small shop on site, but I do think water should be included as the shop shut at 6.30pm you were without Unless you purchased a bottle at the bar, we did take a travel kettle tea bags sugar etc and mugs.
Breakfast in our opinion was the best meal with choice, we were half board but if we were eating out of an evening they allowed us to have lunch instead of the evening meal which was helpful.
The hotel was very quiet and so no sun bed wars.
The staff were all helpful overall and always gave a greeting with a smile and reception smelt lovely!
Most clientele seemed to be golfers or cyclists and for them the location was probably perfect.
We didn't go to the evening entertainment as we went out most nights to eat in playa del ingles or maspalomas.
I think a family with children would struggle to keep them entertained at this hotel as there is only a small play area and pool table. No where to have a game of ball etc.
I think if a bar/restaurants were built in the wasteland close to the hotel it would get a very good trade also a spa.
We travelled as a party of 4 older ladies we are certainly not party animals but we did find this hotel a little too quiet for us.
I would recommend if total peace and quiet, and not being bothered by not going out for a walk of an evening just to walk dinner off or get a change of scenery is what you are looking for.
Lovely hotel just not for us.

Although the hotel is very nice, it would not be one that I would return to.
It is a fair distance from anywhere with public transport quite a trek away. So unless you are considering hiring a car or are here for golf (course next door) or have full board then I would not recommend this hotel.
The reception staff are very friendly and helpful as are the room maids but I can’t say the same for the majority of restaurant staff they are quite brusque in their attitude and not at all helpful.
We were half board and on arrival were offered an upgrade to the adult only area, having looked at the upgraded area and room we thought our original room was bigger and better value. Everything here appears to be an extra cost, extra cost for cabana beds and there are two prices, (one price includes a cocktail) if you want to change your sun bed towel it’s an extra cost, if you want water you have to pay for it. There is no water station.
It was very quiet during our stay with a high percentage of German guests. Who appeared to be full board. It isn’t made clear but if you are half board you can swap your evening meal for lunch, reception will give you a piece of paper for the restaurant there is also an a la carte menu at lunch time with prices listed at the bar where you order.
We did have difficulty closing our door when we arrived and the lock had to be adjusted, our bathroom door also did not lock and our shower door did not stay closed, we had a toilet roll blowing around and a couple of takeaway boxes outside our back door all during our stay and wasn’t cleared.
Toiletries (shampoo/shower fell, conditioner, hand soap and body lotion) are provided, the hairdryer is the type attached to the wall with flexible cord, you can pay to hire an iron and board

The accommodation and staff were very good, however there were certain little issues which took the edge off the holiday. Firstly we were charged 2.75€ per day to “hire” a kettle for the room even though coffee making facilities were included in the room. Secondly there was a charge of 2€ to change the pool towels. For a stay of 12 days these charges could easily have been incorporated into the price of the holiday instead of being a nasty surprise Also the advertised 3 pools did not mention that the stay had to be on an “all inclusive plus” basis to access the adults only pool. There was no fly screen on the bathroom window and the wash basin was totally impractical.
I would hesitate to choose this chain of hotels again due to the petty extras.

Average holiday stay. Wouldn’t say it’s 4 star, more like a 3. A few positives but a lot of negatives. I’m never one to write a review but needs must at this point.
Positives:
- cleaning staff were always around and were very friendly everytime we saw them
- reception staff also friendly and were always available to help with whatever you needed
- Good amount of sunbeds available, although we came in November so could be an issue in Summer months
- Great coach service to take you into Maspalomas & Playa de Ingles
- resort is kept very clean

Negatives;
- Restaurant and bar staff seem really moody and had a problem with everything you did, it put me and my partner in a really bad mood the way they spoke and treated you. Maybe some training on customer service and how to be more friendly and approachable? There is no need for their attitude to be the way it is.
- not a good selection of food. Lunch is primarily pizza, pasta and chips every day. Dinner is primarily fish or a piece of meat. There is a large section for salads but made me ill after i had some. Wouldn’t recommend here if you’re a vegetarian/vegan.
- resort is smaller than the pictures, especially the pool. I don’t know why they bothered with the tiny pool, it’s pointless if i’m being honest?
- location is a bit awkward, you’re practically in the middle of a golf course and need transfers to take you anywhere really.
- no point getting premium all inclusive.. no massive difference as smoothies, frappes and ice cream not included and have to pay separately to premium all inclusive which defeats the point..
- No advertisements of the entertainment, only a smaller A4 paper at the bar which we only noticed when we were sat next to it outside on our last day.

I personally wouldn’t return purely because of the restaurant and bar staff which spoiled many days for us here and the poor food choices

Fantastic holiday!! We've just returned from a week at the Kumara. Everywhere was very clean, both in our room and all of the communal areas. It is an ideal place to stay if you want a relaxing time.
Never any hassle getting sunbeds; always plenty spare.
The food and drink were more than acceptable, your typical all inclusive. No problem finding something to eat; always plenty of choice.
Never much of a queue at the bar, with a good choice of drink
You could upgrade your drinks package for premium drinks and / or you could get premium drinks on an individual cost basis.
The staff are all super friendly.
I suppose the potential downsides of the hotel could be the position of it; nothing much to walk to, however there is a regular free shuttle bus to the beach and Playa del Ingles.
I also feel there is a lack of comfortable outside seating, for an evening, except for bar stool type seats. The seats in the bar / restaurant are very hard, with no cushions. A small point, but worth mentioning.
Overall a fantastic week and we would return and recommend.

Welcome from reception was professional on arrival the room was very clean(every day).The breakfast buffet was good lunch buffet was ok after a week the dinner buffet was getting boring the drinks and entertainment was good with a good night especially on the Thursaday.A quiet relaxing hotel

11th November 2025.i am here now.its almost empty. Arrived on the 9th November. Just 30mins from the airport. Accommodation is spotless. The pool is advertised as heated. It's not.like cold water straight out of the tap.
So looking forward to seeing the vengaboys on Friday at another location. Would i come back.No.

My husband and I are actually still on holiday at this hotel.
I am just wondering why some negative reviews regarding this hotel?
The hotel is lovely, spotlessly clean in all areas. Rooms are perfect cleaned every day. Staff very friendly and hard working.
Cant fault the food either, always hot and a nice variety for Breakfast, lunch and dinner.
It is in a quiet area but you can get free bus in to town.
We would definitely recommend this hotel and hopefully return in future.

Had a great time at this hotel! We was staying in a junior suite it was lovely clean and tidy the air con was really good so quite but also very effective!
We also had an adaptive room for mum and it was perfect on bottom floor and everything she needed was there for her!
All the staff members are lovely towards you and will do anything to help!
The food was nice and always hot when we had it no problem with the food at all!
The only thing that we would change would be letting the children have inflatables or balls in the pool for them and maybe some entertainment for them at night or in the day, a part from this the hotel was lovely and definitely will be returning.

We had a great time. Hotel was excellent, clean and tidy. Our room was a suite and could not fault this at all, it was cleaned early each morning and to a high standard.

Pool area was great lots of places to sit whether in the sun or shade. Only downside was no inflatables or ball games allowed in the big pool
Which wasn’t great for kids. The baby pool wasn’t big enough for games

Food was great cannot fault the quality of this at all. Only request would be to vary this up as at times was very repetitive

Hotel grounds were beautiful and great for the morning and afternoon walks to get my baby boy sleeping. Staff were all helpful and could not fault them

Would happily return 😊

Excellent week in the sun. Hotel was great, brilliant staff, spotlessly clean, nice pool.
Food and drink on all inclusive was very good.
Very relaxed place. Would recommend.

As a solo tourist it had what I needed, especially as I went All Inclusive Plus. There was no need or want for me to leave the hotel.

We stay in hotel only 3 days just quick break for our anniversary but this was a amazing time
First big thanks for surprise on anniversary day after lunch when we back to room we found gift and greetings card from hotel this was amazing.
Hotel is modern, absolutely stunning and very clean (room clean every day)
Beautiful reception area with lunge
Food lots of choices and tasty for all guests. Bar area cosy and great choice of drinks non alcoholic as well👍
Pool area very lovely and lots sun lounges
Location of hotel great we have couple trips like Dunes light house botanical garden shopping centre good for runners as well you can’t get bored 👍
Great idea with changing room when you have a late transfer we have used them You can get shower and get ready to back home
Staff are very friendly and helpful make us feel like we are in home
Hopefully will be more places like this hotel
We have a great relaxed time
Absolutely great choice for a break
Thank You again

We had a wonderful holiday at Kumara Serenoa, everything exceeded our expectations. Our junior suite was outstanding, spacious and clean. The bed was really comfortable, the air conditioning was silent yet effective and the shower was powerful. We loved having a fridge and coffee machine in the room, robes and pool towels too.

The food was lovely, with plenty of variety and themed nights. I especially appreciated the range of milk options and the clear attention to allergy-friendly choices. As someone with a severe latex allergy, I specifically chose this hotel because they don’t use latex gloves - anyone with a latex allergy, this is a good choice.

Always plenty of sunbeds available and the nightly live music until 11pm. The hotel itself was superb, beautifully maintained and very clean throughout. All the staff were amazing, friendly, helpful, and genuinely welcoming. A special shout out to the reception team, always so friendly and helpful throughout our stay. To Daniel in the restaurant and bar who brought great humour and energy and to the lovely cleaning staff who kept our room spotless.

We hired a car during our stay, there is plenty of parking spaces at the hotel which made exploring the island easy and stress free. We initially booked half board but upgraded to all inclusive towards the end of our trip, a decision we didn’t regret!

We wouldn’t hesitate to return and highly recommend. Thank you Kumara Sereona :-)

Good resort but on arrival we were inundated with requests for us to upgrade to all inclusive gold even though we booked all inclusive. None of this was mentioned when we booked and certainly nothing on the jet2 website.
Food OK but after our 9 day break we were ready for a change.