Hotel Nacional

Hotels
7.5 (2747 reviews)
Rua Castilho, 34 , Lisbon , pt

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
Car hire
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room comfort concerns
Limited breakfast options

Categories

Cleanliness
5.46
There were multiple complaints about strong chemical smells in the rooms, indicating poor cleanliness.
Service
8.43
Many reviews praised the kindness and helpfulness of the staff, but some noted issues with refunds.
Location
9.47
Several reviews highlighted the excellent location as a major positive.
Room Quality
6.42
Feedback indicated discomfort with mattress quality and noises from outside the room.
Amenities
7.45
Comments included complaints about outdated facilities, particularly regarding towels and room features.
Value for Money
8.41
Several reviews mentioned good value for the price with breakfast included.
Food and Beverage
6.96
Mixed reviews about breakfast quality; some found it basic and lacking variety.
Overall Experience
7.43
Overall experience ratings were mixed, with some very high and some very low sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:51

Property Description

Convenient Location
Hotel Nacional, just steps away from Marques De Pombal Square, offers free internet access and in-room breakfast. Enjoy the luxury of free parking, subject to availability.

Comfortable Rooms
Relax in air-conditioned, soundproof rooms with a private bathroom, tub, and hairdryer. Each room features a work desk, accessories, and a safe box for your convenience. Access your room easily with the elevator.

Exceptional Services
Count on the 24-hour reception for laundry, ironing, and car rental services. Leave your luggage with the attentive staff. Start your day with a buffet breakfast or have it delivered. Unwind at the bar open until late.

Book your stay at Hotel Nacional for a memorable Lisbon experience.

Important information:

Please note that parking is subject to availability.

City tax is applied at EUR 2 per person per night starting on children 13 years and older.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 2747 reviews
Cleanliness: 5.46
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 8.41
Food and Beverage: 6.96
Overall Experience: 7.43
P
Péczy • solo_traveller • hu
10
2026-03-14 • via Nuitee
H
Hugo • solo_traveller • pt
7
2026-03-14 • via Nuitee
A
Anton • couple • de
6
Hotel für einen 2tägigen Städtetripp empfehlenswert
Pros:

Hotel zentral gelegen! TIEFGARAGE im Hotel konnte man unentgeltlich nutzen! HOTEL ist mit dem Auto leicht erreichbar, Personal freundlich

Cons:

Frühstück war sehr einfach

2026-03-14 • via Nuitee
M
Michelle • solo_traveller • ph
9
Happy with my stay and will recommend this hotel to anyone.
Pros:

Great location. Buses and metro is not very far, very easy to go around the city. Helpful and friendly staff. Breakfast wasn’t so bad at all. I’ll stay again next time for sure.

Cons:

I was excited to have a bath but realised there’s no bath plug.

2026-03-12 • via Nuitee
A
Aguiar • extended_group • br
7
Cons:

Sistema de chaves, apenas um hospede pode ter uso da chave do apartamento. O chuveiro não é eficiente

2026-03-10 • via Nuitee
P
Pilar • family_with_children • it
7
Pros:

Breakfast was ok, the location is very nice area, the room is quite all and should be renovated. But it is very clean. The staff is very kind.

Cons:

Everything is quite old, it need a renovation

2026-03-10 • via Nuitee
M
Maria La Salete • solo_traveller • pt
9
2026-03-09 • via Nuitee
C
Carmen • couple • es
9
Pros:

La situacion , la limpieza y la amabilidad de los chicos de recepcion.

2026-03-09 • via Nuitee
P
Pedro • solo_traveller • pt
7
Vintage charm
Pros:

Very charismatic hotel. Amazing staff. Everything well maintained.

Cons:

Single bed was really uncomfortable.

2026-03-08 • via Nuitee
K
Kuusinen • solo_traveller • fi
9
Pros:

Hyvä sijainti.Siisti huone ja kulpyhuoneessa aina puhtast pyyhkeet ja pesuaineet saatavilla.Aamupala sopivan monipuolinen.

Cons:

Jonkin verran liikenteen melua yöllä.

2026-03-08 • via Nuitee
S
Silvia • family_with_children • es
8
Pros:

La ubicación

2026-03-06 • via Nuitee
C
Claudia • solo_traveller • pt
7
2026-03-06 • via Nuitee
K
Katarzyna • solo_traveller • no
8
Recommend!
Pros:

Very clean and super friendly staff

Cons:

-

2026-03-06 • via Nuitee
M
M Cor • couple • es
8
Hotel recomendable por precio y ubicación
Pros:

Me gustó que tuviera parking gratis u que incluyera el desayuno. La ubicación talen es buena y la amabilidad de los trabajos.

Cons:

Solo hay un par de cosa que no me gustaron y es que, en mi habitación, solo hubiera un enchufe y éste estaba enfrente de la cama. Demasiado lejos.
Por otro lado, la ducha contaba con una alchachofa fija y no con una ducha con manguera.

2026-03-06 • via Nuitee
T
Tiago Ferr • solo_traveller • pt
7
Pros:

Staff is always very nice.

Cons:

Breakfast is ok, but more cereal /muesli (not just "sugar" options) would be nice. Fruit is ok.

2026-03-06 • via Nuitee
K
Katarzyna • couple • pl
7
Pros:

Lokalizacja i bezpłatny parking

2026-03-05 • via Nuitee
P
Pavel • solo_traveller • pl
10
2026-03-05 • via Nuitee
M
MICHEL • family_with_children • pt
3
Un bel hotel un peu suranné qui pourrait facilement être amélioré.
Pros:

L'hotel correspond bien à un bon "trois étoiles" personnel , équipements , propreté . . .

Cons:

On indique un parking où l'on a aucune certitude d'avoir une place, de plus il est minuscule et difficile voir impraticable pour les grandes voitures .
Les grandes fenêtres donnant sur la rue très passante ne protègent pas du bruit , ce qui rend le sommeil très difficile.

2026-03-05 • via Nuitee
C
Catarina • extended_group • pt
6
Pros:

Localização do hotel.

Cons:

Hotel muito antiquado, necessite com urgência reformular os WC`s e modernizar os quartos.
Variedade do pequeno almoço muito limitada e sem presença de pessoal na sala.
Pessoal do hotel deve ser mais proactivo e eficaz nos pedidos solicitados pelos clientes

2026-03-05 • via Nuitee
T
Tripturtle • couple • de
8
Pros:

Die Lage ist gut, es ist gleich die Metro um die Ecke, Bushaltestellen sind ebenfalls in Minutenreichweite.

Cons:

Es gibt zuwenig Steckdosen, für die ganzen elektronischen Geräte:-).

2026-03-03 • via Nuitee