Hotel Nacional

Hotels
7.5 (3223 reviews)
Rua Castilho, 34 , Lisbon , PT
+351 21 355 4433

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room comfort concerns
Limited breakfast options

Categories

Cleanliness
5.46
There were multiple complaints about strong chemical smells in the rooms, indicating poor cleanliness.
Service
8.43
Many reviews praised the kindness and helpfulness of the staff, but some noted issues with refunds.
Location
9.47
Several reviews highlighted the excellent location as a major positive.
Room Quality
6.42
Feedback indicated discomfort with mattress quality and noises from outside the room.
Amenities
7.45
Comments included complaints about outdated facilities, particularly regarding towels and room features.
Value for Money
8.41
Several reviews mentioned good value for the price with breakfast included.
Food and Beverage
6.96
Mixed reviews about breakfast quality; some found it basic and lacking variety.
Overall Experience
7.43
Overall experience ratings were mixed, with some very high and some very low sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:51

Property Description

Convenient Location
Hotel Nacional, just steps away from Marques De Pombal Square, offers free internet access and in-room breakfast. Enjoy the luxury of free parking, subject to availability.

Comfortable Rooms
Relax in air-conditioned, soundproof rooms with a private bathroom, tub, and hairdryer. Each room features a work desk, accessories, and a safe box for your convenience. Access your room easily with the elevator.

Exceptional Services
Count on the 24-hour reception for laundry, ironing, and car rental services. Leave your luggage with the attentive staff. Start your day with a buffet breakfast or have it delivered. Unwind at the bar open until late.

Book your stay at Hotel Nacional for a memorable Lisbon experience.

Important information:

Please note that parking is subject to availability.

City tax is applied at EUR 2 per person per night starting on children 13 years and older.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

7.5
Based on 3223 reviews
Cleanliness: 5.46
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 8.41
Food and Beverage: 6.96
Overall Experience: 7.43
V
Vitor • solo_traveller • pt
8
2026-10-21 • via Nuitee
R
Rafal • solo_traveller • gb
3
Pros:

location

Cons:

no sockets to plug in laptop

2026-10-20 • via Nuitee
R
Rafael Ruiz Canto • couple • es
2
Fatal
Pros:

El desayuno es desastroso. Las habitaciones muy cutres y antiguas, con un baño que no posee ducha de mano y dificulta la ducha.

El parking solo para vehículos pequeños, sin que esté anunciado así.

2026-10-19 • via Nuitee
M
Mandy • couple • de
6
Pros:

Citylage.

Cons:

Unser Mietauto ist für den bereitgestellten Parkplatz zu groß gewesen, Informationen fehlten, sehr ärgerlich war der Preis für einen kleinen Beutel Wäsche/Service, 65 €, das war unvorstellbar teuer und unverhältnismäßig!!!

2026-10-19 • via Nuitee
L
Laura • extended_group • es
7
Pros:

El baño tenía problemas para jalar el water y cuando le dije al hotel me dijeron que el hotel es viejo y basicamente que no iban a hacer nada. Yo se que no es caro cambiar un water, no debe ser....

2026-10-17 • via Nuitee
N
Nelia • solo_traveller • ca
9
L9ved it
2026-10-17 • via Nuitee
B
Bertram • family_with_children • de
5
Pros:

Zentraöe Lage. Sauber. Freundliches Personal

Cons:

Kein Kühlschrank. Zudecken: einfache Decken.

2026-10-16 • via Nuitee
E
El Mokraze • couple • ma
3
2026-10-15 • via Nuitee
A
Arturo • couple • es
8
Limpio y muy bien ubicado pero antiguo.
Pros:

La limpieza y el personal muy atento.

Cons:

Aunque estaba todo en buen estado era muy antiguo. Los colchones duros pero bien y las almohadas muy bajas. El baño muy antiguo pero funcionaba todo bien.

2026-10-15 • via Nuitee
P
Pmaskin • solo_traveller • ar
8
Pros:

Ubicación
Relación precio calidad

Cons:

Instalaciones quedadas en el tiempo

2026-10-14 • via Nuitee
N
Narciso • solo_traveller • it
8
Pros:

Rapporto qualità prezzo

Cons:

Nulla

2026-10-14 • via Nuitee
A
Alba • solo_traveller • es
5
Tot molt just....
Pros:

El personal és atent i amable. Disposat i ajuden en tot el que poden. La persona que ens va atendre el primer dia va estar perfecte. I en general la resta genial. El cambrer del bar, la noia que posa els esmorzars..
El pàrquing és còmode de tenir-lo allà mateix. Fins hi tot ens van permetre deixar el cotxe un parell d'hores després de fer el check in fins a marxar a l'aeroport.

Cons:

El problema més gros és que l'habitació feia MOLTÍSSIMA pudor de tabac. No sabem si antic de la moqueta o que algú hi va fundar abans, però era insuportable. Teníem oberta la finestra i la porta sempre que podiem... El noi de la recepció ens va dir que no hi havia altres habitacions disponibles, cosa totalment comprensible, però la nit va ser fatal...
La neteja estava bé, però les instal·lacions són tan antigues que sembla brut (tot i que es notava que havien netejat bé.)
Els llits son bastant incòmodes i els coixins molt plans.
L'esmorzar és JUSTÍSSIM. Pastes, torradetes i pa (sense torradora) lo típic, però molt molt senzill.
Estàvem entre aquest hotel i un altre i vam triar aquest pel pàrquing i l'esmorzar. El pàrquing és pràctic, tot i que difícil d'entrar i places molt petites, i per l'esmorzar no val gens la pena... Si mai torno a Lisboa no tornaria mai a aquest hotel.

2026-10-14 • via Nuitee
J
John • solo_traveller • us
1
2026-10-12 • via Nuitee
O
Ole • couple • dk
8
2026-10-12 • via Nuitee
R
Rui César • family_with_children • pt
7
Boa relação preço qualidade e excelente localização.
Pros:

A localização e a amabilidade dos funcionários.

Cons:

Pelo preço, penso que não seria justo pedir mais. O hotel já tem alguns anos, precisa de alguns melhoramentos, mas deve perfeitamente.

2026-10-11 • via Nuitee
D
Danguole • solo_traveller • lt
9
2026-10-11 • via Nuitee
R
Robert • extended_group • pl
8
2026-10-11 • via Nuitee
L
Luis • couple • es
7
2026-10-11 • via Nuitee
C
CHELA • solo_traveller • ar
8
2026-10-10 • via Nuitee
C
Chen • solo_traveller • cn
10
2026-10-09 • via Nuitee