Hotel Naguilan

Hotels
8.5 (1584 reviews)
General Lagos 1927 , Valdivia , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Excessive room heat
Inadequate A/C and amenities

Categories

Cleanliness
8.25
Clean and the staff tried hard, but maintenance issues noted in reviews.
Service
9.75
Staff is friendly and accommodating, as noted in multiple reviews.
Location
9.25
Beautiful location with a view, although a bit far from the center.
Room Quality
7.75
Rooms are uncomfortably hot without A/C and described as basic.
Amenities
8.75
Grounds and facilities are nice but some amenities are lacking.
Value for Money
8.25
Too expensive for what was received, especially with poor amenities.
Food and Beverage
7.25
Breakfast limited and restaurant quality criticized.
Overall Experience
8.75
Overall enjoyed the stay but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:24

Property Description

Luxurious Riverfront Accommodation
Hotel Naguilan, housed in a stylish German building, offers elegant rooms with free Wi-Fi and breakfast, boasting stunning river views. The wooden-accented rooms feature modern amenities like plasma TVs, private balconies, and minibars, ensuring a comfortable stay.

Exquisite Dining Experience
Indulge in a continental breakfast spread at the Esencia restaurant, serving delectable Mediterranean dishes. Sip on traditional Pisco Sour at Naviera Lobby Bar while enjoying international cocktails.

Relaxation and Recreation
Unwind in the expansive garden with a swimming pool and a river deck overlooking Valdivia River. Whether swimming, lounging by the pool, or enjoying a book in the lounge, guests can truly unwind at Hotel Naguilan.

For a luxurious retreat with unparalleled river views and top-notch amenities, book your stay at Hotel Naguilan now.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1584 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.75
R
Rodri • couple • cl
10
2026-03-22 • via Nuitee
J
Julia • couple • cl
8
Pros:

La tranquilidad, el silencio

2026-03-21 • via Nuitee
F
Francisco • couple • cl
10
2026-03-19 • via Nuitee
C
cristian • couple • cl
7
Recomendable
Pros:

Lugar

Cons:

Las sabanas muy tiesas

2026-03-19 • via Nuitee
R
Rodrigo • couple • cl
8
Pros:

La ubicación frente al rio. La proximidad a locomoción pública. Muy buenas habitaciones amplias, silenciosas y cómodas (las de US$130). Muy buen restaurant.

Cons:

El desayuno poco variado.
El pan se tuesta en un horno casero, en mal estado, sucio, que apenas entibia el pan y en tiempo prolongado.
El desayuno se sirve en el pequeño e incómodo lobby del hotel, en circunstancias que hay un muy cómodo, amplio y bonito restaurant, que está sub utilizado.
La separacion entre el edificio de 3 pisos, donde me quedé y el resto del hotel, hace que ir a desayunar sea muy desagradable, sobre todo cuando llueve.

2026-03-18 • via Nuitee
C
Christian • couple • cl
8
2026-03-18 • via Nuitee
A
Andrea • extended_group • cl
9
Excelente hotel
Pros:

Calidez de las personas, comodidad

Cons:

Fijar horario del desayuno, pero no es tan importante

2026-03-18 • via Nuitee
J
Juan • family_with_children • cl
4
Pros:

EL LUGAR DONDE ESTABA EN EL RIO

Cons:

EL TAMAÑO DE LA PIEZA, QUE ME LA VNEDIERON COMO SUITE, Y NO LO ERA, ADEMAS LA CAMA EXTRA QUE PEDÍ SE DESARMO, NO ME HICIERON NINGUN DESCUENTO NI ATENCION ESPECIAL POR LO OCURRIDO

2026-03-16 • via Nuitee
U
Urbana • solo_traveller • cl
8
Una experincia Tranquila y Vintage
Pros:

La vista era hermosa, la pieza era amplia el hotel es una mezcla vintage con comodidades de modernas. Es realmente hermoso.

Cons:

Las piezas debiesen incluir un mini refrigerador un citofono para comuicarse con recepcion. No existe motivo para que no tengan esto.

2026-03-16 • via Nuitee
A
Andrea • extended_group • cl
8
Pros:

Cómodo, calidez y amabilidad del personal

Cons:

Horarios de desayuno, muy estructurado

2026-03-16 • via Nuitee
M
María Loreto • couple • cl
9
Un lugar muy agradable , tranquilo
Pros:

Muy buen desayuno , las habitaciones muy buenas y el lugar hermoso y tranquilo

Cons:

Lugar programado para el desayuno se hizo muy pequeño para la cantidad de personas que estaban ese día

2026-03-16 • via Nuitee
P
Parra Vivanco • couple • cl
10
Excelente
Pros:

Vista

Cons:

Quedaba lejos del centro

2026-03-16 • via Nuitee
M
Manuel • couple • cl
9
2026-03-16 • via Nuitee
M
Maria • couple • cl
10
Descanso con un bello entorno
Pros:

Buenas instalaciones , amplia habitación , precioso entorno , desayuno muy bueno con repostería del hotel

2026-03-16 • via Nuitee
O
Orhan • couple • cl
8
2026-03-15 • via Nuitee
L
Lacombe • solo_traveller • ar
10
Pros:

Todo muy cómodo, excelente la vista al río

Cons:

El wifi pésimo, imposible mantener en la habitación una conexión de más de un minuto.

2026-03-14 • via Nuitee
K
Keng bee • solo_traveller • fr
8
Pros:

The staffs attitude were excellent and very accommodative.

2026-03-14 • via Nuitee
L
Luis • couple • cl
10
2026-03-12 • via Nuitee
D
Duboise • couple • cl
10
Pros:

Beautiful view

2026-03-12 • via Nuitee
C
ClauGC • couple • cl
4
Pros:

Ubicación

Cons:

Camas y almohadas incómodas, mala acústica, se escucha demasiado el ruido de los autos de afuera y no dejan dormir, desayuno pésimo, de mala calidad y básico.

2026-03-12 • via Nuitee