Hotel Naguilan

Hotels
8.5 (1795 reviews)
General Lagos 1927 , Valdivia , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Excessive room heat
Inadequate A/C and amenities

Categories

Cleanliness
8.25
Clean and the staff tried hard, but maintenance issues noted in reviews.
Service
9.75
Staff is friendly and accommodating, as noted in multiple reviews.
Location
9.25
Beautiful location with a view, although a bit far from the center.
Room Quality
7.75
Rooms are uncomfortably hot without A/C and described as basic.
Amenities
8.75
Grounds and facilities are nice but some amenities are lacking.
Value for Money
8.25
Too expensive for what was received, especially with poor amenities.
Food and Beverage
7.25
Breakfast limited and restaurant quality criticized.
Overall Experience
8.75
Overall enjoyed the stay but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:24

Property Description

Luxurious Riverfront Accommodation
Hotel Naguilan, housed in a stylish German building, offers elegant rooms with free Wi-Fi and breakfast, boasting stunning river views. The wooden-accented rooms feature modern amenities like plasma TVs, private balconies, and minibars, ensuring a comfortable stay.

Exquisite Dining Experience
Indulge in a continental breakfast spread at the Esencia restaurant, serving delectable Mediterranean dishes. Sip on traditional Pisco Sour at Naviera Lobby Bar while enjoying international cocktails.

Relaxation and Recreation
Unwind in the expansive garden with a swimming pool and a river deck overlooking Valdivia River. Whether swimming, lounging by the pool, or enjoying a book in the lounge, guests can truly unwind at Hotel Naguilan.

For a luxurious retreat with unparalleled river views and top-notch amenities, book your stay at Hotel Naguilan now.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Apr 1, 2026 until Mon, Nov 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1795 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.75
J
José • couple • cl
10
2026-05-16 • via Nuitee
J
JORGEbooking1# • solo_traveller • it
9
Pros:

El lugar y las instalaciones

Cons:

Nada

2026-05-16 • via Nuitee
O
Oseas • couple • cl
10
2026-05-15 • via Nuitee
J
Juan Pablo • couple • cl
8
Tranquila
Pros:

Precio - Calidad

Cons:

Creo que a las habitaciones le falta un upgrade, sin embargo para el precio está bien

2026-05-15 • via Nuitee
M
Monique • solo_traveller • br
10
Tranquilo y con una vista hermosa
Pros:

Habitación grande con vistas lindas y mucha luz. Lugar tranquilo. Muy buen servicio del personal y desayuno rico. Buena ubicación para visitar los puntos de interés.

Cons:

El único detalle fue que el internet no funcionaba tan bien en todos los espacios del hotel.

2026-05-14 • via Nuitee
E
Eunice Alejandra • solo_traveller • cl
10
2026-05-13 • via Nuitee
J
Jorge • couple • cl
10
Pros:

La vista y comodidad de la habitación

Cons:

Tenía arañas el balcon

2026-05-13 • via Nuitee
H
Hess • solo_traveller • ar
10
2026-05-13 • via Nuitee
P
Pamela Landeta Moreau • family_with_children • cl
10
Pros:

La habitación

Cons:

El comedor muy pequeño

2026-05-12 • via Nuitee
A
Andrés • solo_traveller • cl
10
Pros:

El hotel perfecto. Booking un fiasco. Me anularon la reserva. Afortunadamente el hotel fue proactivo y me la mantuvieron. Mejoren ustedes. Del hotel, solo comentario positivos

Cons:

Que Booking anulara la reserva

2026-05-12 • via Nuitee
A
Andres • couple • cl
8
Muy buen lugar, recomendable
Pros:

Ubicación y desayunos, muy buenos. Vista al río y tranquilidad.... Maravilloso

Cons:

En la habitación sería bueno tener termopanel en ventanas,... se escuchaba el ruido de la locomoción de la calle y no aisla bien del frío invernal

2026-05-12 • via Nuitee
K
keka • couple • cl
7
Buena considerando el precio
Pros:

El entorno

Cons:

Los baños y que para acceder a tomar desayuno se debe salir del lugar para entrar a otro edificio

2026-05-12 • via Nuitee
N
Natalia francisca • couple • cl
8
Comoda, agradable y tranquila.
Pros:

Desayuno bueno, me pareció oranizadoel tomar reserva para ir a desayunar, asi se evitan aglomeraciones y falta de mesas para desayunar. La ubicación del hotel esta bien,no muy lejos del centro, lo más hermoso es el entorno del hotel, baño chiquito, pero muy limpio

Cons:

Algunos pequeños detalles como: en el baño el estanque del wc estaba suelto y esto dejaba corriendo el agua de manera continua, habia que bajar y subir lapalanca varias veces para evtar que se siguiera perdiendo agua. El control remoto estaba en mal estado, con pilas sueltas y la caja de cerrado de las pilas estaba abierta no cerraba.

2026-05-11 • via Nuitee
S
Sol • solo_traveller • ca
9
weekend at Naguilan Hotel
Pros:

The breakfast was really good and had everything essential for a good breakfast, plus a little extra without being overwhelming. The hotel was peaceful, clean, and very comfortable. The front desk staff were extremely kind and answered all my requests through WhatsApp very quickly.

Cons:

I honestly had a very good experience overall and don’t have major complaints. Without a car, the hotel can feel a bit removed from downtown, but it’s still manageable with Uber or if you don’t mind walking 15–20 minutes. The TV in the room also didn’t work very well, but aside from that everything was very clean and well maintained.

2026-05-11 • via Nuitee
C
Claudio • solo_traveller • cl
10
Pros:

La.calidez y calidad del.hotel y su personal muy profesional y amable

2026-05-11 • via Nuitee
M
Maritza • couple • cl
8
De todas maneras que volveré
Pros:

El paisaje es muy hermoso, las mañanas con esa bruma matinal y esos colores del otoño eran de película. El desayuno muy completo.

Cons:

La pieza tenía un poco de olor a húmedo, puede que sea porque era primer piso, pero igual no debería ser.

2026-05-10 • via Nuitee
E
enrique • couple • cl
9
Muy agradable
Pros:

La comidas

Cons:

Habitación muy simple

2026-05-10 • via Nuitee
S
sanchez • solo_traveller • cl
10
2026-05-08 • via Nuitee
V
Viacava • couple • pe
7
2026-05-08 • via Nuitee
C
Carlos • solo_traveller • cl
10
2026-05-07 • via Nuitee