Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Guest education on local ecosystems and culture
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Clean rooms
Spacious rooms
Good location
Cons:
Rude service
Lack of amenities
Poor value for money

Categories

Cleanliness
8.64
Rooms were kept very clean, but overall cleanliness is impacted by service issues.
Service
7.61
Service was unprofessional, with rude staff and little assistance provided.
Location
9.65
Good location near the lifts, albeit in a construction zone.
Room Quality
8.6
Rooms were spacious but could be better furnished.
Amenities
9.13
Spa facilities are good but need more variety in food amenities.
Value for Money
7.09
Pricing does not reflect the quality provided, especially for the star rating.
Food and Beverage
8.14
Food was simple but satisfactory, needs more variety.
Overall Experience
9.11
Mixed feelings due to both good and bad experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:33

Property Description

Luxurious Accommodations with Stunning Views

Indulge in Relaxation and Wellness
Unwind in the indoor swimming pool or pamper yourself at the spa and wellness center with Hammam. The hotel's terrace offers a serene spot to admire the picturesque surroundings.

Convenience and Entertainment
With amenities like a bar, restaurant, and ski rental shop, Hotel Parklands ensures a convenient and enjoyable stay. Enjoy the New Year's dinner tradition and easy access to skiing just steps away.

Experience mountain luxury at Hotel Parklands. Book now for a memorable stay amidst breathtaking scenery and top-notch facilities.

Important information:

Please note that gluten-free food can be served only upon request in advance. For more information, please contact the property prior to your arrival.

Please note that cooking is not allowed in the hotel rooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 15 per day.

Location

Guest Reviews

8.5
Based on 765 reviews
Cleanliness: 8.64
Service: 7.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 9.11
S
Stankov • family_with_children • rs
8
2026-02-13 • via Nuitee
V
Vassilis • family_with_children • gr
8
Pros:

The room was spacious and clean.
It is easy to get to the gondola lift as they provide a shuttle transportation every 30 minutes

Cons:

The personnel oes not speak english

2026-02-12 • via Nuitee
V
Valentin • family_with_children • ro
10
Pros:

Very polite and helpfull

2026-02-11 • via Nuitee
S
Svetlozar • family_with_children • bg
10
2026-02-11 • via Nuitee
V
Viktoria • family_with_children • il
10
Pros:

Красивый чистый отель с приятным персоналом. Номера теплые с красивым видом на природу. Номера ежедневно убираются и меняется бельё.
Шведский стол в ресторане, очень вкусный, разнообразное меню.
СПА-услуги на высшем уровне. Огромное спасибо массажистке. Человек знает свое дело.
Персонал очень приветливый и всегда готовы решить любые вопросы без замедления.
Хотелось бы вернуться в отель и весной.
Процветания отелю и адекватных посетителей!

2026-02-09 • via Nuitee
I
Iryna • family_with_children • bg
8
2026-02-08 • via Nuitee
A
Adelina • family_with_children • bg
1
Pros:

Храната беше добре.

Cons:

Хотела има нужда от основен ремонт. Мебелите са стари и захабени. Имаше плесен в душ кабината.
Водата в басейна беше студена.
В детският кът няма нито една здрава играчки , само счупени части. Има плюшени играчки, които са много мръсни.
В ресторанта мирише!
Момичето на рецепцията е там само , за да не е празен стола. Два пъти трябваше да ми върне ресто, то беше едно лутане , едно обикаляне и накрая ми каза "ами дотук ,немога да ви върна повече".
В залата за игри жетоните от 1 лев са станали 1 евро.

2026-02-08 • via Nuitee
Y
Yuliia • family_with_children • il
10
2026-02-08 • via Nuitee
M
Marina • family_with_children • ie
10
Perfect place for ski holidays
Pros:

Everything was perfect. The staff were helpful and polite, the food offered a nice variety, and the rooms were clean and spacious. It was great to have access to the gym, sauna, and swimming pool after a day of skiing. You can also rent ski equipment directly at the hotel. A free shuttle bus takes you to the gondola. The hotel is very centrally located, only about a 20-minute walk to the main square of Bansko’s old town, 7 min to the gandola.

Cons:

Nothing

2026-01-31 • via Nuitee
Y
Yuri69.69 • family_with_children • il
10
Pros:

Было всё отлично.

Cons:

При выезде из гостиницы нужно было доплатить городской налог. Хотя при заказе было указано, что цена включает все налоги и сборы.

2026-01-30 • via Nuitee
K
Kolya • family_with_children • ua
9
2026-01-29 • via Nuitee
M
Mehmet • extended_group • tr
6
Pros:

Konumu olanakları

Cons:

Yemekleri daha iyi olabilirdi

2026-01-28 • via Nuitee
I
IOANNIS • family_with_children • gr
7
2026-01-26 • via Nuitee
D
Daniel_D1 • family_with_children • ro
10
Pros:

Large room with balcony, comfortable and clean. Food was good, and all the hotel facilities are in good shape. Staff is friendly and helpful. Ski rent shop and free shuttle bus transfer available. Everything was according to description on booking. Great value for money.

Cons:

We had nothing to complain about.

2026-01-26 • via Nuitee
A
Akgul • family_with_children • tr
7
2026-01-25 • via Nuitee
L
Likostratis • family_with_children • gr
10
2026-01-25 • via Nuitee
L
Leonid • family_with_children • il
10
Pros:

מיקום, חדרים נקיים, סדר וניקיון, בריכה חמה

Cons:

אין

2026-01-25 • via Nuitee
B
Bisera • family_with_children • mk
7
Nice location and close to gondola, the pool and spa is not child-friendly.
Pros:

We stayed at Parklands Hotel in Bansko as a family and found the experience generally comfortable. The hotel has a nice location, very close to the gondola, with easy access to nearby areas, and the building itself felt warm and well-heated, which is important when visiting in winter. Overall, it was a practical and suitable option for a short family stay.

Cons:

During our stay, there were road construction works around the hotel, which made access a bit inconvenient at times (very muddy) and affected the surroundings. Also made moving with a stroller a bit difficult. In addition, the spa area wasn’t very suitable for small children in winter, as the pool water didn’t feel warm enough. While these points may be temporary or subjective, they did slightly impact our overall experience.

2026-01-25 • via Nuitee
T
Tijana • family_with_children • rs
10
Pros:

Osoblje je toliko divno, nadmasili su ocekivanja
A hotel ima sav potreban sadrzaj za uzivanje

2026-01-25 • via Nuitee
Ιβαντζικης • family_with_children • gr
9
Pros:

Πολυ ζεστο καθαρο καλο πρωινο .

Cons:

Το δευτερο κρεβατι (καναπες) που κοιμηθηκαν τα παιδια ηταν κακο.

2026-01-25 • via Nuitee