Premier Inn Luton Town Centre

Very comfortable bed. Staff was friendly and helpful. Get the breakfast included option. It’s a classic English breakfast buffet with the chef right there to make your eggs just as you like. Room was big (triple). Short walk to the train station.

Central located hotel , with free parking in Multi-storey next door ,reception need to stamp your car park ticket to exit.
Room clean and tidy ,with Kettle , tea/coffee etc you can pick up more from reception
Was at back at Hotel so no road noise,
Easy to walk into town , which has good bus links to local area and Train station to london and further afield .

Very good hotel room clean and tidy. Restaurant for evening meal was very tasty and prompt. Staff very good and hard working and pleasant and polite. Overall a very good stay. Would recommend,also close to town centre shops which was a few minutes away.

Hotel & NCP car park next door was easy to find. Car park was included in the price. Room was nice & clean, bed comfy, had all amenities- TV, wifi, kettle, hairdryer. Bathroom was a bit worn. Overall very good value for money.

My first stay in a Premier Inn. Disappointed. Second rate, basic hotel, crying out for better care and maintainence, and attention to detail. The bed was fine, but the room was small and with a very small window, it felt claustrophobic. Bathroom was too basic.. Not even a toilet brush or facial tissues. Water pressure was so low that flushing the toilet required several flushes, standing there for 5 minutes. Reading light broken, had to ask reception to turn on the A/C from a control in the lobby, though the A/C was good . One of the only two lifts not working continously on both days of our stay. Entrance marred by being dirty with cigarette ends and litter left uncleaned for all of the stay. Would choose another hotel if I were to visit Luton again.

Lovely environment, friendly staff, warm atmosphere — a place that makes you feel genuinely welcomed and relaxed. Thanks!

Booked Family in here from Germany , room clean breakfast good. But the staff were really caring and friendly. Family member is disabled and they went over the top for her

What a brilliant trip / stay as always! Bronwyn & Hannah are always great from the minute you walk in the door to the moment you leave, these guys are a credit to premier inn I often stay in this chain for work commitments all over the country but actually really like coming to Luton for this one and actually drive by another hotel of the same chain to stay here as the atmosphere is always first class, warm and welcoming great fun making it a pleasure to stay if it’s for one night or more you will never fail to have have laugh and a great stay!

Great restaurant service from Bronwyn & Hannah. Made my visit very welcoming.

They were both helpful when checking in and sorting parking.

Bar and restaurant service was with a smile. Nice girls.

Hot breakfast on weekdays was prepared by ordering what and how much you want to eat. You can pay in the morning before eating.

We stayed here before we went on holiday and when we arrived the room was unbleavable ive never seen such a dirty filthy room the pillows were solid hard and were also stained i hardly slept because of all this and still feel violated now that we had to sleep in this room we have contacted premier inn and have been told theres not much they can do but give us £25 pounds as a good will gesture thats a complete joke ! It was such a difficult experience trying to get help from them online and was told they wouldnt put me in touch witb head office as this person i was talking to Aliyah the Anna. Then Nick then aliyah again we went round in circles for the out come to be told to suck it up and move on ive kept all photos of the filthy room and the conversations and will be posting them here and other places across social media im extremely upset with how weve been treated we have been the most loyal customers for years and year also telling family and friends to stay there and this is how weve been treated im disgusted please anyone thats staying at premier inn check the room check pillows beds floors furniture before u sit or sleep on anything its quite clear that some of the stains was urine and seman and I sat on that chair without realising at first 🤮 I felt physically sick and had to throw away the trousers I was wareing they have now lost 2 very loyal customers for good !

The room that I was allocated on this occasion was a little tired . Paint peeling off the ceiling. Mould around the edge of the shower . The issue is not the cleaning it's the need for refurbishment.
However the staff are very attentive and work hard to please.
A quick thank you to staff at front of house and the lovely lady who cooks the breakfasts, top job.

Hotel was easy to find, we had a warm welcome. We checked in fine using the check-in machine. Key card wouldn't let us into our room but the staff sorted the issue quickly. Was a comfortable stay and I would book in there again.

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I recently stayed at Premier Inn Luton and had a wonderful experience. The room was clean, comfortable, and well-maintained. I’d especially like to thank Afrina, the Duty Manager, who was extremely helpful and kind throughout my stay. She made sure everything went smoothly and made me feel truly welcome. I really appreciate her excellent service and hospitality. Highly recommended!

Loved their pizza , so good. Staff really nice. Chef mandy and afrina taken care of me ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️

Really enjoyed staying there. Girls does amazing job.specially Afrina and Kelsey too good at their job. Definitely staying there again .

We stayed at Premier Inn on Thursday 30th of October over night and I inadvertently left a full bag of toiletries on the dressing table in the bedroom.
As soon as I got home the following day I rang and just kept being cut off after a certain amount of time with a message about staff are helping other customers.
I managed to get through on Saturday afternoon and was shown a very wishy washy response by the staff member. Today I received a call to be told the policy if toiletries are left is to “bin them” So I have lost well over £20 of toiletries and am totally disgusted with their policy.
No one has the right to throw away property that does not belong to them, it is in fact THEFT!
Appalling!

Manda and Hannah delivered outstanding customer service, were extremely helpful and friendly. Would stay here again because of the great service received.

Manda and Hannah were both amazing. They were very helpful, friendly and customer service was exceptional. Would stay here again because of the excellent service