Hotel Europa

Hotels
8.8 (2157 reviews)
Carmen, 4 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great Location
Friendly Service
Cons:
Noise Issues
Basic Room Quality

Categories

Cleanliness
8.44
Generally clean rooms mentioned, but also some concerns with noise that might affect the perceived cleanliness.
Service
9.41
Positive mentions of friendly and helpful staff, though one negative experience was indicated.
Location
9.45
Highly praised location with easy access to attractions and transportation.
Room Quality
7.9
Basic room description; some complaints about noise and comfort.
Amenities
8.93
Amenities were not heavily mentioned; expected standards for a hotel of this class.
Value for Money
8.39
Value considered reasonable, but mixed reviews on worth for longer stays.
Food and Beverage
8.94
Breakfast quality mentioned positively, with good options available nearby.
Overall Experience
8.91
Overall enjoyable stay highlighted by various factors, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:09

Property Description

Central Location near Puerta del Sol Square
Europa hotel is perfectly situated next to Puerta del Sol Square in the heart of Madrid. Enjoy the convenience of exploring the vibrant city center right at your doorstep.

Comfortable Rooms with Balconies
Relax in air-conditioned rooms at Europa, each equipped with a private balcony, free Wi-Fi, and a flat-screen TV. Some rooms offer stunning views of Puerta del Sol Square, adding a touch of charm to your stay.

Delicious Dining Options and Helpful Staff
Start your day with a continental breakfast and savor meals at the à la carte restaurant or outdoor café-bar. Benefit from 24-hour reception assistance for recommendations on Madrid's attractions. Plaza Mayor Square and the Royal Palace are within walking distance.

Book now to experience the best of Madrid at Europa hotel!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 27 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2157 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
P
Paul • couple • us
10
I won’t stay anywhere else in Madrid
Pros:

Everything
Cafe was also awesome place to enjoy busy part of city

Cons:

Nothing

2026-07-11 • via Nuitee
T
Trail11939180144 • Couples
10
Good place to stay in Madrid
Pros:

Staff is great! They are. very helpful. The room was surprisingly quiet. The bed was very. comfortable. Great location.

2026-07-10 • via Tripadvisor
K
KANGYI • solo_traveller • cn
9
Pros:

位置非常好，就在太阳门地铁站旁边，可以地铁或者走路到达任何景点。工作人员很热心

Cons:

刚入住的时候两个杯子上都有一些黏黏的液体，没有清理干净

2026-07-09 • via Nuitee
M
Matthew • solo_traveller • us
8
2026-07-09 • via Nuitee
J
Junge • extended_group • br
10
2026-07-06 • via Nuitee
L
Lucia • solo_traveller • br
10
Ubicación fantástica
Pros:

Personal muy amable.Ubicación fenomenal.En ningún momento he tenido que coger un taxi.

Cons:

Me ha gustado todo.

2026-07-05 • via Nuitee
G
GIOVANNICASTRO • solo_traveller • ve
10
Pros:

La ubicación

2026-07-04 • via Nuitee
M
Mark • couple • au
8
Great location, excellent staff 😃
Pros:

The location was very central to everything, about a 12 min walk to the more traditional tapas places and short walk to Hop on hop off bus stop. Staff were amazing, so friendly and helpful, even walking with us and helping with our luggage to get to taxi. There is a lovely cafe outside the hotel, I think it’s attached as it’s called cafe Europa. The tapas and drinks are good and the service is amazing.
I’m glad my hubby booked a room without a balcony as it’s a very busy area especially at night as the Spanish eat very late, I would imagine having a balcony room would be very noisy, thankfully we didn’t have any issues. Small, but comfy rooms, good aircon.

Cons:

As it’s located in a busy square, taxis can not get to it, so it’s a short walk to the hotel, if you have a lot of luggage like us, it can be difficult, but this can’t be helped.

2026-07-01 • via Nuitee
C
Cristiano • family_with_children • br
10
2026-07-01 • via Nuitee
C
Carrera Alcazar • solo_traveller • es
9
Pros:

La ubicación y la limpieza

2026-06-28 • via Nuitee
L
Lisa • couple • us
10
Pros:

Very Central location for a quick nights stay to see the city

2026-06-28 • via Nuitee
J
JMGA • solo_traveller • es
10
Pros:

Situación y personal

Cons:

Nada

2026-06-28 • via Nuitee
E
espinosa • couple • pe
10
2026-06-15 • via Nuitee
V
Vanesa • family_with_children • es
10
Buena elección para alojarte en el centro de Madrid
Pros:

Su ubicación, y que dispone de habitaciones para 4 personas, la simpatía del personal de recepción, además nos dieron la habitación antes de hora porque estaba lista, gesto que agradecimos un montón.

2026-06-07 • via Nuitee
S
Sela • couple • us
10
Perfect location, excellent staff, easy to get around
Pros:

Perfect location

Cons:

Everything was great

2026-06-05 • via Nuitee
B
Belkis-Padilla • Family • Florida
10
Our Home Away From Home in Madrid
Pros:

Hotel Europa Madrid is much more than a hotel—it is truly our home away from home in Madrid.

For years, my family and I have chosen Hotel Europa whenever we visit Madrid, and each stay reminds us why we keep coming back. The location in the heart of Puerta del Sol is unbeatable, making it easy to explore everything this beautiful city has to offer.

What makes this hotel truly special is its people. The entire team consistently provides exceptional service, making every guest feel welcomed, valued, and cared for. Their professionalism, kindness, and attention to detail create an experience that goes far beyond a typical hotel stay.

We also love their outdoor restaurant in Puerta del Sol, which offers delicious food, wonderful tapas, outstanding service, and one of the best atmospheres in Madrid for people-watching and enjoying the city’s energy.

A special thank you to Manager José Antonio Garabán Jr. and the entire Hotel Europa team for maintaining such high standards year after year. It is rare to find a hotel that combines location, comfort, charm, and genuine hospitality so effortlessly.

We look forward to returning again very soon. Until then, thank you for always making Madrid feel like home.

2026-06-03 • via Tripadvisor
F
FERNANDO • couple • cl
9
Muy agradable en la mejor ubicaciones no
Pros:

Todo excelente.y en la mejor ubicación

2026-06-01 • via Nuitee
M
Mona Kathrin • solo_traveller • no
9
2026-05-31 • via Nuitee
B
Boni Plaza • couple • ar
10
2026-05-31 • via Nuitee
B
Blase • family_with_children • us
9
Satisfying
Pros:

Location in Puerta del Sol

Cons:

Resurant availability

2026-05-31 • via Nuitee