HOTEL NEUSCHLOSS OTARU

Hotels
•
Independent
8 (1 reviews)
3-282,syukutsu, Otaru, hokkaido, 0470047 , Otaru , JP
81-0134229111

listing image 1
Show all photos

Facilities

Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Concierge service
Wheelchair accessible
Breakfast available (surcharge)
Full-service spa
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Superior twin room with a sea view
Cons:
Presence of bugs in the bathtub and room

Categories

Cleanliness
5.64
There were bugs found in the bathtub and room, which suggests poor cleanliness.
Service
8.61
Standard quality for this hotel tier.
Location
8.65
Standard quality for this hotel tier.
Room Quality
7.1
Room quality impacted by cleanliness issues but generally satisfactory.
Amenities
8.63
Standard quality for this hotel tier.
Value for Money
8.59
Standard quality for this hotel tier.
Food and Beverage
8.64
Standard quality for this hotel tier.
Overall Experience
8.11
Despite cleanliness issues, overall experience meets expectations for the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:53

Property Description

Full-Service Spa

Indulge in relaxation with a visit to our luxurious spa, offering a range of rejuvenating treatments to pamper yourself during your stay.

Dining and Bar

Savor delectable meals at レストラン「ブラウキュステ」, our on-site restaurant, complemented by your favorite beverages from the bar/lounge for a delightful dining experience.

Convenient Amenities

Benefit from our 24-hour front desk services, complimentary Wi-Fi, and free onsite parking, ensuring a hassle-free and enjoyable stay at HOTEL NEUSCHLOSS OTARU.

With a prime location in Otaru, just a short distance from major attractions, book your stay now for a memorable and relaxing retreat at our spa hotel.

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8
Based on 1 reviews
Cleanliness: 5.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.11
J
Jui-Min
6
Pros:

スーペリア ツインルーム シービューを予約しました。
彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。
浴槽の中にも何匹の虫の死骸が浮かんでいました。

2025-07-27 • via Nuitee