Kay Hotel

Hotels
6.8 (175 reviews)
Calle 2 Norte, entre 5a Avenida y ZFM , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Affordability
Cons:
Cleanliness issues
Maintenance needed
Noise at night

Categories

Cleanliness
5.05
Multiple mentions of maintenance issues and poor bathroom conditions.
Service
8.55
Staff is described as friendly and service is satisfactory.
Location
9.05
Location is frequently praised as excellent and convenient.
Room Quality
6.05
Mixed reviews about room conditions; some positive, but also mentions about noise and old facilities.
Amenities
5.55
Various complaints about maintenance of amenities, including the pool and jacuzzi.
Value for Money
6.55
Some guests feel it's overpriced given the current conditions; others found it acceptable.
Food and Beverage
7.05
Restaurant nearby received positive remarks; however, no direct feedback about hotel food.
Overall Experience
6.55
Overall mixed feelings due to location advantages offset by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:32

Property Description

Beachfront Paradise at Hotel Kay

Luxurious Amenities: Hotel Kay offers a hot tub, sun terrace, and air-conditioned rooms with private balconies and partial sea views. Enjoy free Wi-Fi, flat-screen cable TV, and a safe in each room, along with complimentary toiletries in the bathrooms.

Prime Location: Situated next to the beach and a short walk from the vibrant 5th Avenue, Hotel Kay provides easy access to a variety of shops, restaurants, and bars. Explore the lively atmosphere and immerse yourself in the local culture.

Convenient Accessibility: With proximity to Playa del Carmen Bus Station, Cozumel Island ferry terminal, and Cancun International Airport, Hotel Kay ensures a seamless travel experience for guests. Book your stay now and indulge in a beachfront getaway at Hotel Kay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

6.8
Based on 175 reviews
Cleanliness: 5.05
Service: 8.55
Location: 9.05
Room Quality: 6.05
Amenities: 5.55
Value for Money: 6.55
Food and Beverage: 7.05
Overall Experience: 6.55
R
Ramirez Gomez • extended_group • mx
10
Pros:

Que esta cerca del mar

2026-03-19 • via Nuitee
M
MON_4 • solo_traveller • ar
10
Pros:

Hotel bien ubicado a pasos de la 5 avenida y el portal Maya, con vista al mar, le falta algunos detalles de mantenimiento, pequeños que hace la diferencia.personla muy amable y lo bueno q cuenta con agua calentita y fría en el Hall de entrada.la cama super king muy cómoda,.

Cons:

Por ejemplo que la canilla de la Bacha estaba toda oxidada , al igual que las barandas externas del balcón.
Y arriba en la pileta estaba con mucha suciedad de palomas.🥴sería lo único por decir.

2026-03-18 • via Nuitee
P
Paul • solo_traveller • au
9
Pros:

Very covenient and right on beach. Close to restaurants,cafes, bars and shops.

2026-03-15 • via Nuitee
M
Mauro Chavez • couple • mx
9
2026-03-14 • via Nuitee
M
Maryury • family_with_children • co
10
placentera!
Pros:

Yo le daría un 10 /10 a este hotel solo por la atención de el recepcionista MARCOS. El nos recibio cuando llegamos y la verdad, una persona carismatica, nos explico todo, nos dio recomendaciones. Fue la primera persona con la que interactue asi que la primera impresion fue fantastica

Cons:

En ocasiones salian olores fuertes del baño y talvez le faltaba un poquito mas de limpieza

2026-03-07 • via Nuitee
E
Escobar • couple • gt
10
Pros:

La ubicación es excelente 👌 sobretodo por que esta cerca del mar y la 5ta avenida

2026-02-26 • via Nuitee
H
Homero • solo_traveller • mx
10
Pros:

La ubicación

Cons:

La terraza

2026-01-30 • via Nuitee
G
Gali • couple • ca
1
Pros:

Nothing, it's a shit hole, rusty faucet and shower, what has strong rust smell.

Cons:

Nothing, it's a shit hole, rusty faucet and shower, what has strong rust smell.
Old junky room, not renovated from building construction.
Toilet not working, no water to flush.
Beds are trash, hard as rock and wavey no leveled head is down and legs up. I hate the bed.
Faucet and shower arm are painted with rust gray pain.

2026-01-30 • via Nuitee
G
Guisselle • couple • mx
10
2026-01-28 • via Nuitee
R
Ramin Amini • couple • us
10
love the location, staff and specially the price.
Pros:

location is amazing, you can walk to every thing from here. even going to Cancun airport , just 2 minute walk to the bus station or the taxi share.
the hotel is old but the staff keeps every thing working good.

Cons:

less rain?

2026-01-22 • via Nuitee
A
Angel • solo_traveller • mx
1
Cons:

Hotel muy feo, sin mantenimiento, sucio

2026-01-19 • via Nuitee
F
francisco • couple • us
7
2026-01-15 • via Nuitee
A
Aguilar Espinoza • couple • cr
6
Pros:

La limpieza

Cons:

La alberca y la piscina muy descuidada

2026-01-13 • via Nuitee
P
Philip • couple • us
8
Great location
Pros:

Staff, location

Cons:

Some small maintenance problems

2026-01-13 • via Nuitee
M
Marcelo • family_with_children • ar
7
Excelente Opcion en cuanto a Relacion Precio/Calidad
Pros:

Ubicacion

Cons:

Estoy conforme

2026-01-12 • via Nuitee
E
Eric Vélez • couple • pa
10
Pros:

Ubicación

Cons:

El baño

2026-01-02 • via Nuitee
D
Denis • solo_traveller • ca
10
Great stay, location and price
Pros:

Great location, service and price.

Cons:

No elevators to upper floors.

2025-12-23 • via Nuitee
B
Bruce • couple • ca
7
Friendly staff, Old Hotel, great location. Good enough for me!
Pros:

Location is great

Cons:

It can get quite loud at night with the Sofia Bar blasting music until 1:30 am maybe 3 people including staff in there

2025-12-16 • via Nuitee
J
John • solo_traveller • us
7
Short walk to the beach and close to all businesses
Pros:

Location

Cons:

I didn’t have any problems. It was all good for me.

2025-12-15 • via Nuitee
R
Reyna • extended_group • ar
6
Pros:

LA UBICACIÓN

Cons:

LO ANTIGUO

2025-12-15 • via Nuitee