Kay Hotel

Hotels
6.8 (200 reviews)
Calle 2 Norte, entre 5a Avenida y ZFM , Playa del Carmen , mx

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Affordability
Cons:
Cleanliness issues
Maintenance needed
Noise at night

Categories

Cleanliness
5.05
Multiple mentions of maintenance issues and poor bathroom conditions.
Service
8.55
Staff is described as friendly and service is satisfactory.
Location
9.05
Location is frequently praised as excellent and convenient.
Room Quality
6.05
Mixed reviews about room conditions; some positive, but also mentions about noise and old facilities.
Amenities
5.55
Various complaints about maintenance of amenities, including the pool and jacuzzi.
Value for Money
6.55
Some guests feel it's overpriced given the current conditions; others found it acceptable.
Food and Beverage
7.05
Restaurant nearby received positive remarks; however, no direct feedback about hotel food.
Overall Experience
6.55
Overall mixed feelings due to location advantages offset by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:32

Property Description

Beachfront Paradise at Hotel Kay

Luxurious Amenities: Hotel Kay offers a hot tub, sun terrace, and air-conditioned rooms with private balconies and partial sea views. Enjoy free Wi-Fi, flat-screen cable TV, and a safe in each room, along with complimentary toiletries in the bathrooms.

Prime Location: Situated next to the beach and a short walk from the vibrant 5th Avenue, Hotel Kay provides easy access to a variety of shops, restaurants, and bars. Explore the lively atmosphere and immerse yourself in the local culture.

Convenient Accessibility: With proximity to Playa del Carmen Bus Station, Cozumel Island ferry terminal, and Cancun International Airport, Hotel Kay ensures a seamless travel experience for guests. Book your stay now and indulge in a beachfront getaway at Hotel Kay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

6.8
Based on 200 reviews
Cleanliness: 5.05
Service: 8.55
Location: 9.05
Room Quality: 6.05
Amenities: 5.55
Value for Money: 6.55
Food and Beverage: 7.05
Overall Experience: 6.55
I
Igor • solo_traveller • il
7
2026-07-10 • via Nuitee
G
Gareth • solo_traveller • gb
5
Pros:

Location is excellent
Junior suite had excellent beach views. The place is right at the beach

When we raised that our shower had no water, no pressure or no shower head they did fix it within 24 hours.

Cons:

The aircon doea not work ao absolutely boiling. The bathroom in the junior suite was so run down . The water prwssure doesnt work. Cant shower. Facility is old.

2026-07-09 • via Nuitee
F
Fermín F Vargas Cruz • solo_traveller • mx
10
2026-06-13 • via Nuitee
R
Ramin • extended_group • ca
4
Pros:

Old building. Bad odor in the room.

2026-05-21 • via Nuitee
S
Sergio • solo_traveller • mx
8
2026-05-13 • via Nuitee
F
Fermín F Vargas Cruz • solo_traveller • mx
10
2026-05-11 • via Nuitee
R
Robert Tennyson • solo_traveller • ca
10
Pros:

Staff friendly. Room comfortable. Location perfect and extra special.

Cons:

Wanted to stay longer...

2026-05-01 • via Nuitee
R
Rosario • family_with_children • mx
9
Acogedora, tranquila
Pros:

La ubicación excelente

Cons:

No funcionaba la tina de hidromasaje, falta reparar detalles en las ventanas para abrirlas con confianza

2026-04-29 • via Nuitee
A
Ana Isela • solo_traveller • mx
8
Buena
Pros:

Es una buena opcion para poco presupuesto, lo mejor es su ubicación y la verdad la calle esta super tranquila, no hay problema de musica y tambien la quinta avenida y el muelle estan literal cerquisima. Todos son muy amables

Cons:

Hay varios detalles en la habitacion causados por el desgaste pero es pasable dado el precio la verdad. Es buen relacion calidad yprecio,

2026-04-28 • via Nuitee
M
Miguel • solo_traveller • us
1
Horrible
Cons:

El lugar está viejo, descuidado y sucio. El precio por ese hotel esta muy por encima de lo que debería ser. El mobiliario viejo y el baño olía mal. No lo recomiendo para nada!

2026-04-27 • via Nuitee
E
Echevarne • family_with_children • ar
8
2026-04-23 • via Nuitee
O
Omar Alejandro • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Las camas

2026-04-10 • via Nuitee
P
Philip • solo_traveller • us
8
Pros:

Staff at hotel always helpful, the hotel was clean, great location.non

Cons:

No elevator,this is an older hotel,with only stairs.

2026-04-05 • via Nuitee
S
Sandor 79 • solo_traveller • nl
5
Poor
Pros:

Close to the sea, but that beach front was not the best in PdC. See weed, dirty. The hotel was ok, but minimized equipment. There is nothing in this hotel, max the balcony is ok.

Cons:

Minimized equipment, dirty bathroom, old furniture, dirty curtains, poor wifi. Was not my best choice. Noise neighborhood bars.

2026-04-04 • via Nuitee
M
Maryse • family_with_children • ca
3
Pu jamais, même si on me paye pour y aller
Pros:

L'emplacement.. et encore.. les bars autour scrap l'ambiance relaxante

Cons:

Le propreté c'est un gros 0. Moisissures, fuite d'eau et la musique du bar en face est vraiment forte. De plus la clé est nécessaire pour débarrer la porte de l'intérieur et on a pas le choix de la barrer pour sortir sinon elle ne reste pas fermée.. résultat j'ai du retourner à l'hôtel pour désemprisonner ma mère.

2026-04-03 • via Nuitee
O
Olga • couple • mx
7
2026-04-03 • via Nuitee
O
Oliver • solo_traveller • de
5
Pros:

Die Lage ist gut

Cons:

Die Ausstattung, Möbel, Bad

2026-04-03 • via Nuitee
B
Bernd • solo_traveller • de
7
2026-04-02 • via Nuitee
J
John • couple • us
7
Everything was close and the beach was great
Pros:

Location and staff

Cons:

Nothing

2026-03-26 • via Nuitee
R
Ramirez Gomez • extended_group • mx
10
Pros:

Que esta cerca del mar

2026-03-19 • via Nuitee