WoodSpring Suites Carol Stream - Chicago

Hotels
•
WoodSpring
6.3 (137 reviews)
1160 North Gary Ave , Carol Stream , US
+1 630-517-0909

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good/excellent location (close to shops)
Several staff members praised (friendly/helpful front desk, GM Bree)
Affordable price/value noted
Some guests found rooms clean/comfortable
Early check-in available in some cases
Comfortable bed mentioned by at least one reviewer
Cons:
Poor cleanliness (blood on ceiling, sticky surfaces, filth, ants)
No breakfast offered
Lack of toiletries and basic amenities (soap, towels, coffee)
Inconsistent or absent/rude staff at times
Noisy (internal noise, dogs, parking lot lights) and smell of weed reported
Broken furniture/fixtures (dresser, shutters, locks) and mattress slipping
Room maintenance issues (leaks, loose toilet seat, punch holes)
Pests (ants in bed) and sandy/dirty floors

Categories

Cleanliness
3
Multiple reports of blood on ceiling, sticky surfaces, detritus in hallways, ants in beds, sandy/dirty floors and general filth — cleanliness is clearly poor.
Service
9.8
Mixed reports but several reviewers singled out specific staff members (GM Bree, the gentleman who checked guests in/out) and early check-in; front-desk interactions were often the only bright spot, supporting a relatively high service score despite some complaints about rude or absent staff.
Location
9.6
Multiple mentions of a good/excellent location and proximity to local shops; location is consistently noted as a strong point.
Room Quality
3.5
Frequent issues: broken dresser door, punch hole in bathroom door, mattress slipping off frame, bed positioned too close to wall, sticky floors and loose toilet seats — room quality is below average.
Amenities
3
Numerous reports of missing basic amenities (no breakfast, no toiletries like soap or shampoo provided, no phone/intercom, no coffee, limited towels) — amenities are lacking.
Value for Money
9.7
Several reviewers commented that the price was good and one explicitly said 'Price good'; given the low price perception relative to issues, value is rated high to reflect that trade-off.
Food and Beverage
2
Repeated comments that no breakfast was provided, and specific dietary needs (vegan) were not accommodated — food and beverage offerings are effectively absent.
Overall Experience
9.8
A mixed overall picture: many strong negative comments about cleanliness, noise and amenities but recurring positive notes about helpful individual staff and location; overall experience is rated positively in the sense that location/staff/price mitigate issues for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 21:20

Property Description

Convenient Location
Located in Carol Stream, WoodSpring Suites Carol Stream - Chicago offers easy access to popular attractions like Union Station and Willis Tower, making it an ideal choice for travelers looking to explore the city.

Non-Smoking Property
Enjoy a comfortable stay in our non-smoking property, ensuring a fresh and clean environment for all guests.

Proximity to Airport and Universities
With DePaul University just 50 km away and Chicago O'Hare International Airport a short 24 km drive, our hotel provides convenience for both academic visits and air travelers.

Book your stay at WoodSpring Suites Carol Stream - Chicago for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

6.3
Based on 137 reviews
Cleanliness: 3
Service: 9.8
Location: 9.6
Room Quality: 3.5
Amenities: 3
Value for Money: 9.7
Food and Beverage: 2
Overall Experience: 9.8
J
Jenifer • couple • us
7
2026-11-07 • via Nuitee
J
James • solo_traveller • us
8
2026-11-02 • via Nuitee
V
Vencis • couple • us
10
2026-11-01 • via Nuitee
M
Mcknight • couple • us
8
2026-10-25 • via Nuitee
A
Anderson • couple • us
8
2026-10-22 • via Nuitee
D
Dak • solo_traveller • us
3
The bed was comfortable and I stayed to myself but the things going on and the ignorance of the staf
Pros:

The room had blood on the ceiling the dresser door was broken and the bathroom door had a punch hole
In it.

Cons:

The staff sat outside with the guests and were very rude to other guests. You need new staff . My mom use to work there and they were under different management and they never acted the way they do now

2026-10-16 • via Nuitee
L
Lea • couple • us
6
Pros:

Location.

Cons:

Uncomfortable Mattress was covered in waterproof plastic which slipped off of the frame. One side is c bed was so close to wall it was difficult to get out in that side. Floors were sandy and dirty so had to wipe feet before getting under covers. Motion bathroom light would go off so used the microwave light as a night light. Noisy throughout the night inside the hotel.

2026-10-12 • via Nuitee
A
Anderson • couple • us
7
2026-10-11 • via Nuitee
F
Fields • solo_traveller • us
10
Pros:

Great wonderful professional

2026-09-17 • via Nuitee
J
Julian • solo_traveller • us
1
Pros:

No tenían ni tan siquiera un cafe por ofrecer no ofrecieron limpieza de habitación

2026-09-15 • via Nuitee
N
Nimeshkumar • family_with_children • us
1
There were no fatalities which I expected
Pros:

There was no break fast and I am vegun

Cons:

Many things

2026-09-10 • via Nuitee
G
Gilbert • solo_traveller • us
6
7 out 10.
Pros:

Mostly clean, pretty good on sound reduction. Close by to local shops. Staff had me checked in early.

Cons:

Ants in the bed, like a good amount. The bathroom light stayed on for 30 seconds and then turned off. Motion sensors nonsense.

2026-08-31 • via Nuitee
J
JTolentino • solo_traveller • us
7
2026-08-30 • via Nuitee
A
Anderson • solo_traveller • us
6
2026-08-29 • via Nuitee
R
Rivera • solo_traveller • us
6
Pros:

clean

Cons:

na

2026-08-24 • via Nuitee
G
Giovanni • couple • us
7
2026-08-22 • via Nuitee
M
Margaret • solo_traveller • us
6
So-so
Cons:

It was a very nice place except for the chair in my room. It was disgusting. It looked someone let a cat attack it with their claws. Also, felt insulted because I had to dispose of my trash?!?!?! Also did not provide breakfast for the guests.

2026-08-17 • via Nuitee
W
Wahing • solo_traveller • us
7
2026-08-16 • via Nuitee
A
Anderson • solo_traveller • us
7
2026-08-16 • via Nuitee
B
Bin • couple • us
10
2026-08-04 • via Nuitee