Crystall Hotel

Hotels
•
Independent
8.2 (14 reviews)
Serefiye Mah Milli Egemenlik Cad, Ordu Cikmaz Sok No 9, Van, Ipekyolu , Van , TR
90-432-2150101

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Facilities

Free breakfast
Full-service spa
Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Sauna
Designated smoking area
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Attentive staff
Good cleanliness

Categories

Cleanliness
7.76
General cleanliness was good.
Service
8.73
Staff was very attentive and helpful.
Location
8.27
Standard quality for this hotel tier.
Room Quality
8.22
Standard quality for this hotel tier.
Amenities
8.25
Standard quality for this hotel tier.
Value for Money
8.21
Standard quality for this hotel tier.
Food and Beverage
8.26
Standard quality for this hotel tier.
Overall Experience
7.93
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:44

Property Description

Luxurious Spa for Ultimate Relaxation
Indulge in a full-service spa and rejuvenate your senses.

Delicious Dining Options and 24-Hour Room Service
Experience exquisite meals at the restaurant or enjoy the convenience of 24-hour room service.

Chic Rooms with Modern Amenities
Unwind in stylish guestrooms with plush bedding, LCD TVs, and complimentary Wi-Fi.

Ready to experience elegance and comfort in Van? Book your stay at Crystall Hotel for a memorable getaway.

Important information:

  • Clothing is optional at this property.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

8.2
Based on 14 reviews
Cleanliness: 7.76
Service: 8.73
Location: 8.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.26
Overall Experience: 7.93
E
Esen
8
Pros:

Otelde bir gece konakladık. Personel çok ilgili ve güleryüzlüydü. Her konuda çok yardımcı oldular. Genel olarak temizlik iyiydi.

2025-08-15 • via Nuitee
K
Karen • partner
10
Pros:

The staff were so kind. They immediately offered tea while we were in the lobby. They offered help and assistance with everything. Checkin was fast. They upgraded our room. Breakfast on the top floor was great. Air conditioner worked well. Only downside was it was buried deep in the shopping district so it was inconvenient driving to and from the hotel in the congested streets. Big bonus: They had a private parking lot right in front of the hotel.

2025-07-01 • via Nuitee
M
Mahtab
4
Pros:

The place was dirty. Everything was dirty; bed, toilet, sofa… There was no toilet paper when I first came in. The didn’t wash the toilet after the previous guest and the flush didn’t work properly. The place was also noisy, I couldn’t sleep at night due to the noise from outside (the park was across the hotel). The breakfast was completely normal. The young man in the staff section was the only strong point of this hotel. He was helpful and friendly.

2025-06-30 • via Nuitee
S
Sunny
4
Pros:

The food was terrible, spicy and poor quality and not even enough food for 2 adults and 2 kids. I would suggest to take your food with you !

2025-06-24 • via Nuitee
A
Ahmad
8
Pros:

Overall it is a good hotel in prime location with reasonable price.
Staff are very kind specially Ercan was very nice and helpful.

2025-06-22 • via Nuitee
H
Hedieh
10
Pros:

Good staff

2025-06-20 • via Nuitee
H
HAKKI
10
Merkezi konumda fiyat performans oteli
Pros:

Merkezi konumda ideal bir fiyat performans oteli. Otel sahibi Zeki bey ve çalışanların hepsi son derece yardımsever ve güler yüzlü. Kahvaltı gayet iyi. Otel önünde özel ücretsiz park yeri var. Bodrum katta Spa var. Daha be olsun!

2025-05-02 • via Nuitee
S
Silvana
10
Pros:

The staff at this hotel is impeccable, always attentive and willing to help. Our experience was incredible, we would stay again and recommend it!

2020-10-22 • via Nuitee
Ümit
8
Fena degil
Pros:

Fena degil

2020-02-09 • via Nuitee
S
Shih Chen
6
Wrong location indicated on Google Maps
Pros:

GPS leads us to wrong destination. The GPS information needs update.
When checking in,the staff was not aware of our reservation. They had to give us rooms in a rush which I suspected lead to some bad room quality.
And the counter was hardly capable of talking in any bit of english. (The lady when we checked out was OK to talking in English.)

2019-05-09 • via Nuitee
P
pj
10
Çok konforlu ve temiz otel
Pros:

3 gece kaldık. Otelin konukseverliğinden ve ilgisinden çok memnun kaldık. Çok temiz pırıl pırıl bir otel. Odaları da gayet iyiydi. Kahvaltısını da oldukça başarılı bulduk. Resepsiyondaki arkadaşlar ve yemek katındaki çalışan arkadaşlar bizi çok rahat ettirdiler. Gönül ferahlığıyla tavsiye ederim. Van seyahatimde yine bu otelde konaklayacağımı söylemek isterim.

2019-05-06 • via Nuitee
V
Verified traveler
6
Konaklama
Pros:

Haritada gösterilen konum otelin konumu değil. Otopark var diye görünüyor ancak kaldırıma çıkartmak zorunda kalıyorsunuz aracınızı. Yani otopark yok. Çalışanlar güler yüzlü kendilerine teşekkür ediyorum.

2019-04-28 • via Nuitee
J
Juan Jose
10
Superb stay in Van
Pros:

Probably, in my opinion, the best hotel in Van. Brand new hotel close to the city center, nice design and all details. Friendly and helpful staff. Breakfast in the 6th floor with views of the city and the mountains on the back, the selection of local cheeses touched me. I just stayed one night, but sure I will repeat if I have the chance.

2019-01-08 • via Nuitee
K
Kadir
10
Yeni bir otel
Pros:

Yeni bir otel. Amatör ruhla en iyi hizmeti vermeye çalışıyorlar. Odanın çelik kapılı olması ilginç.

2018-11-08 • via Nuitee