Spa Hotel Dvoretsa

Hotels
8.3 (968 reviews)
8 Tosho Staikov Str. , Velingrad , bg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
See all facilities

Review Highlights

Pros:
Good spa facilities
Multiple pools
Cons:
Poor food quality
Inattentive service

Categories

Cleanliness
7.69
Concerns about cleanliness and maintenance were highlighted, particularly regarding the pool and common areas.
Service
9.16
Mixed experience with service; some positive feedback about specific staff, but overall complaints about inattentiveness.
Location
9.2
Location near various amenities was appreciated, contributing positively to the experience.
Room Quality
7.65
Rooms described as small with quality issues affecting the overall comfort.
Amenities
9.68
Various spa facilities and pools were positively noted, providing good recreational options.
Value for Money
7.14
Guests felt misled about the hotel's star rating compared to their experience, citing high costs and poor value.
Food and Beverage
6.69
Breakfast offerings and food quality were heavily criticized, not meeting expectations for a 5-star hotel.
Overall Experience
9.16
Despite several complaints, certain aspects like spa facilities contributed positively to the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:34

Property Description

Luxurious Spa Centre:
Indulge in our exceptional spa treatments by highly qualified therapists, offering a unique experience in Bulgaria.

Elegant Rooms and Dining Options:
Relax in our comfortable rooms equipped with modern amenities and enjoy dining at our various restaurants, including an Italian option and a charming lobby bar.

Family-Friendly Facilities and Scenic Surroundings:
Unwind by the outdoor pool while your kids have a blast in the designated play areas. Enjoy stunning mountain views in the beautiful park setting, making your stay truly memorable.

Experience the ultimate relaxation and comfort at Spa Hotel Dvoretsa - book now for an unforgettable stay!

Important information:

Please note that pets will incur an additional charge of 35 BGN per day, per pet.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.Swimming pool: Closed from Fri, Apr 3, 2026 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 968 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 7.65
Amenities: 9.68
Value for Money: 7.14
Food and Beverage: 6.69
Overall Experience: 9.16
G
gachev • couple • bg
8
2026-05-06 • via Nuitee
S
Seher • couple • tr
9
Pros:

Otelin konumu, temizliği, açık büfe kahvaltı ve akşam yemeğindeki çeşitliliği ve lezzetleri, herşeyi ile mükemmel bir tesis

2026-05-03 • via Nuitee
N
Neriman • couple • tr
10
Pros:

Tek kelimeyle herşey mükemmeldi☺️

Cons:

Beğenmedim hiç bir şey yok.

2026-05-03 • via Nuitee
A
Andrey • solo_traveller • tr
9
2026-04-24 • via Nuitee
M
Maria • extended_group • bg
10
2026-04-20 • via Nuitee
Кирил • solo_traveller • bg
2
Pros:

Разположението на хотела.

Cons:

В ресторанта ми надписаха сметката. На рецепция казаха,че след ката е платено няма какво са се направи.

2026-04-19 • via Nuitee
J
Jordan • family_with_children • us
10
2026-04-18 • via Nuitee
T
Tsulukidze • solo_traveller • bg
9
2026-04-16 • via Nuitee
Гюлчер • solo_traveller • bg
9
Pros:

Любезен персонал,храна.

Cons:

Би било добре да има места за пушачи,защото е много некомфортно да се слиза от 4 етаж до входа на хотела,където можеше да се пуши.

2026-04-13 • via Nuitee
N
Nikolay • couple • bg
10
2026-04-12 • via Nuitee
O
Oleksandr • family_with_children • bg
9
2026-04-10 • via Nuitee
T
Teohari • couple • bg
8
2026-04-08 • via Nuitee
E
Elena • couple • de
10
2026-04-06 • via Nuitee
A
Asya • couple • bg
8
2026-04-06 • via Nuitee
A
Aleksandr • family_with_children • bg
9
Pros:

Место красивое, хорошие бассейны на улице, небольшой сосновый парк, номер был хорошим, постель удобная, подушки хорошие и плюс есть запасные если одной мало. Воздух -замечательный. Цель отдохнуть и расслабиться -достигнут

Cons:

1.что не оправдало ожидание 5 звёзд -не 5 точно , скорее по питанию 4ка. Именно по питанию-в 5ах Болгарии есть питание лучше.Но это как ожидание, голодным не будете. Но многие блюда хоть и стоят с подогревом-не горячие. 2. Бассейн внутри как ожидание, тоже разочеровал -не большой, вечером это как детский-вообще не воспопользоваться. Но на улице они есть, тёплые, очень понравились. 3. Номер -минусы-у унитаза текло что-то и постоянно была вода, просили посмотреть воду вытерли, а вода потом опять появлялась. Ну как бы и не починили, мы не стали выяснять нам всего на 2 ночи. Но минус....В описании номера написан утюг-не было. А мы как то рассчитывали. 4.И последний минус-воду только на заезд-ну как бы вроде то 5 звёзд заявлено. Всё минусы наверное больше про ожидание от 5 звёзд, было бы заявлено меньше и цена- то и претензий меньше.

2026-03-29 • via Nuitee
I
Iv_Kr • couple • bg
8
2026-03-29 • via Nuitee
C
CEYLAN PINAR • family_with_children • tr
9
Pros:

Spa lar çok güzel

2026-03-23 • via Nuitee
R
Resmie • family_with_children • bg
9
2026-03-16 • via Nuitee
D
Dimitar • couple • bg
8
Pros:

Усмихнат и вежлив Персонал, чисто и уютно!

Cons:

Спа съоръженията бяха не пълни и недостатъчни.

2026-03-09 • via Nuitee
W
Williams • family_with_children • bg
9
A bit expensive
Pros:

Fantastic hotel! Food was great! The SPA is great!

Cons:

A bit expensive! We could stay few more days if the price was reasonable.

2026-03-08 • via Nuitee