Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Clean facilities
Good amenities
Cons:
Inconsistent food temperature
No air conditioning in room

Categories

Cleanliness
8.88
The cleanliness of the facilities was praised.
Service
9.35
Staff were described as friendly and helpful.
Location
9.39
The location was noted as wonderful.
Room Quality
8.34
Rooms were described as spacious but lacked climate control.
Amenities
8.87
Spa and pool facilities were appreciated.
Value for Money
8.83
Overall value is reasonable given the offerings.
Food and Beverage
7.88
The food was not always served at the right temperature.
Overall Experience
8.85
Overall positive experience with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:07

Property Description

Luxurious Accommodations with Stunning Mountain Views

At Hotel Orbel, experience modern rooms and suites with private terraces showcasing breathtaking panoramas of the Rhodope Mountains. Each accommodation is elegantly furnished, equipped with internet access, cable TV, and complimentary bathroom amenities for your comfort.

Relaxation and Dining Options

Unwind in the large indoor pool or pamper yourself in the hot tub, perfect for rejuvenation after a day of exploring. Indulge in a culinary journey at the main restaurant, offering a delectable selection of Bulgarian and European dishes. Pair your meal with a choice from the well-curated winery featuring both local and international wines.

Convenient Services for Guests

Benefit from the hotel's transfer service to the Bansko or Dobrinishte Lift Station, ensuring seamless access to nearby attractions.

Book your stay at Hotel Orbel now for a memorable mountain retreat.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 131 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 8.85
Никоела • solo_traveller • bg
10
2026-07-16 • via Nuitee
N
Nadezhda • solo_traveller • bg
10
2026-07-03 • via Nuitee
L
Lo • solo_traveller • bg
10
2026-06-29 • via Nuitee
R
Roza • solo_traveller • bg
10
2026-06-24 • via Nuitee
S
Sonya Nikolova • solo_traveller • bg
10
2026-06-23 • via Nuitee
M
Michal • couple • pl
8
Pros:

Very comfortable little wooden house if you are travelling with your pet. Quiet and with easy access to the restaurant.

Cons:

A little overprices for the simplicity offered.

2026-06-11 • via Nuitee
Мария • solo_traveller • bg
10
2026-05-13 • via Nuitee
G
Georgieva • solo_traveller • bg
10
Pros:

Храната беше много вкусна и с огромни порции.

Cons:

Няма такова нещо

2026-05-11 • via Nuitee
Георгиева • family_with_children • bg
8
Доволни сме. Бихме посетили пак.
Pros:

Дворът ни хареса най-много. За семейства с деца /при хубаво време/ е чудесен вариант.

Cons:

Вкусна, но еднообразна храна.

2026-05-10 • via Nuitee
G
Georgi • solo_traveller • bg
10
Pros:

Безупречна чистота на стаите, басейна и зоната за релакс. Красив и поддържан двор, любезен персонал, вкусна и качествена храна, най-красивата гледка,.Хотелът предлага персонално отношение, благодаря за чудесния престой.

Cons:

няма нещо което не ни е харесало освен някой некултурни гости но за това персонала няма никаква вина.

2026-05-10 • via Nuitee
Y
Yavor • solo_traveller • bg
9
2026-05-06 • via Nuitee
S
Siyana • solo_traveller • bg
10
Perfect for relax
Pros:

The staff were very polite and nice people, food was great. The yard was full with entertainment for kids. The apartments were clean and very well maintained.

2026-04-29 • via Nuitee
A
Antoniq • solo_traveller • bg
10
2026-04-29 • via Nuitee
S
Stanislava • couple • bg
8
Pros:

Спа центърът, храната, чистотата

Cons:

Цял следобед имаше огромен шум в градината от косене на трева. Това се случваше дори от 14 до 16 часа

2026-04-26 • via Nuitee
Гоцева • solo_traveller • bg
9
2026-04-24 • via Nuitee
S
sebastian2 • family_with_children • ro
10
2026-04-15 • via Nuitee
F
Fiydes • family_with_children • bg
9
2026-03-29 • via Nuitee
V
Veselina • couple • bg
10
2026-03-23 • via Nuitee
Евгени • couple • bg
4
Едва ли бихме се върнали отново !
Pros:

Прекарахме четири дни в много чиста и уютна стая с прекрасна гледка към планината и игрището. Камериерките си вършеха работата отлично и почистваха стаята всеки ден. Персоналът в целия хотел беше изключително вежлив и отзивчив, за което нямаме никакви забележки. Басейнът сам по себе си е чист и просторен, като хотелът разполага и със солен басейн и зона за релакс. Локацията е удобна, само на няколко километра от ски пистите на Банско.

Cons:

Основният минус беше фактът, че хотелът функционира по-скоро като детски лагер – по време на престоя ни имаше групи от над 50 деца (1-4 клас). Беше изключително шумно, а басейнът беше почти постоянно окупиран от тях. Препоръчвам задължително да проверявате за наличие на ученически групи преди резервация.

В коридорите се усещаше тежка и неприятна миризма на застояло. СПА центърът работи с много ограничено време (само от 16:00 до 19:00 ч.), като функционираха единствено сауната и парната баня. На втория ден джакузито беше с мътна вода и запушени филтри.

Храната не отговаря на категорията от 4 звезди – липсва блок маса, а менюто за вечеря се избира още сутринта. Качеството е незадоволително, като се предлагат основно два вида протеин (пилешко и свинско), а десерти като бисквитена торта са под нивото на такъв тип хотел.

2026-03-22 • via Nuitee
B
Borislav • extended_group • gb
8
We were welcomed very well and warmly, the staff was very responsive and professional.We had lovely time!
Pros:

the rooms was nice ,warm and clean .Nice view from my balcony.The spa facilities are great high level (good size warm swimming pool,sauna,salt pool.....) the food of the restaurant was delicious ,every order arrived quickly and accurately

Cons:

In the glassed-in hall where the large fireplace was located, it was absolutely unacceptably cold. Once upon a time, this was a wonderful area , but now people simply passed it quickly and avoided it.
The gaming area (bowling tracks) have strange working hours and even has a day off.

2026-03-17 • via Nuitee