TownePlace Suites by Marriott Syracuse Liverpool

Breakfast was excellent for hotel breakfast.

Chris who worked the desk in the evening was always friendly & helpful. However the morning of our check-out the cleaning staff was informed the our room was vacant and he was met at the door by my husband, I was in the shower. He apologized and showed my husband that the room was marked vacant on his paperwork. When I mentioned it to the young woman at the desk upon our departure her apology showed a lack of sincerity that the male cleaning staff nearly walked on me. This was very disappointing.

Highly recommend this hotel couldn’t have had a better stay and the staff was amazing ,breakfast bar is also great Thanks to all the staff and workers

Cleaner room, not dusty, to have Clorox wipes to clean the room, to have all the necessary cookware and stuff for cooking(missing pan, cooking spoon, knife), to have salt and pepper, cooking olive oil. To have dishes sponge and soap(we have to ask front desk staff for this items) and dishwasher soap

Very nice property! The bed was great and it was very quiet.

Room was large and everything was clean and in good condition. Breakfast was excellent with the most choices I have seen for a hotel. Laundry was excellent too.

this is a comfy and well maintained property over all! There is a smell near the elevator on the third floor that needs to be addressed. The suites are very comfortable with everything you could need for a long term stay.

Breakfast was great. Staff were excellent. Room was clean and in good working order EXCEPT dishwasher was full of prior occupant's dirty dishes when we arrived.

Stayed for 5 nights and while it was a nice place I wish the staff was as friendly to match. Only had two friendly staff members. And as for service it was different from what I’m used to. Had to ask the front desk when we were getting our service as we were gone all morning both days we were supposed to get service but we never received service til after 3pm and was never told when to expect service. Better communication would be helpful. Overall a great location.

It's quiet and close to dinning and shopping locations, I enjoyed the breakfast.

Clean, everything worked as should.

The staff is wonderful. I was placed in a studio two queen size beds and then alcove with one other room. That room consisted of a family and their very young dog that they lift in a crate that barked for several hours straight until about 8:30 9 o'clock at night. Staff tried their best to get them to come back from dinner, but this family couldn't care less about anybody else staying there. Staff was able to finally get in touch with them after they arrived back to their room to let them know what the rules were, but it continued the following morning. It eventually stopped.
The interior is in desperate need of an uplift. The toilet paper rod was broken, there was a hole on the inside of the bathroom door. There was sticky substance on the rug in the main area, and the furniture was quite worn. Also stains of some sort in the ice cube trays

The room was dirty and the carpet dirty and smells bad.

Very clean and quiet

The hotel was clean and provided a great breakfast each day. Only problem was that the tv in the room had a green/blue hue. Obviously needs to be replaced.

Amenities

We liked having a full kitchen. The front desk people were quite helpful. We used the laundry machines, free to use.
We didn’t like the ridiculously heavy doors. They could be dangerous. Slammed closed quickly.

The housekeeping was terrible. Stayed 5 days, bed never changed or made entire stay. She left towels, but not much more

Would definitely stay there again.

We did not even stay in the room. We were in 309. As soon as you stepped off the elevator it smelled like wet rug. Our room door looked as if it was kicked in before and just painted over. The room was a 2 bedroom suite. The room had the same faint smell. Looked up the ceiling had caved in. Then patched it and didn’t even sand the patch. Onto the next issue you can see a bubble in the ceiling as well. The curtains have a yellow stain all over the bottom. The bathroom floor still has what looked to be gel on the floor. We decided to go to the concert and drive back in one night. Gross. Not what expected from a Marriot at all.

Good Hotel!!