Best Western Senayan

Hotels
•
Best Western
7.7 (191 reviews)
JL Asia Afrika STC Building LG Floor STC Senayan , Jakarta , ID
+62 21 29037345

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.53
Multiple reviews indicated issues such as dirty cups and sightings of cockroaches, leading to a lower score.
Service
8.5
Staff were consistently described as amazing, kind, and helpful.
Location
9.04
The location was repeatedly praised as strategic and convenient, proximity to shopping centers and food options was highlighted.
Room Quality
6.49
Comments about no windows, low air conditioning efficiency, and general basic room quality influenced this score.
Amenities
7.52
The hotel provided basic amenities, but there were complaints such as broken wardrobe doors and insufficient soundproofing.
Value for Money
7.98
The cost was deemed reasonable for the location and basic services provided.
Food and Beverage
7.03
Breakfast options were mentioned as good, but the restaurant was criticized for distance from the hotel.
Overall Experience
8.5
Despite some criticisms, guests felt overall satisfaction largely due to the location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:11

Property Description

Convenient Location
Ideally located in the Tanah Abang district, Best Western Senayan is a short distance from Plaza Senayan, Pacific Place, and Selamat Datang Monument, making it a perfect choice for travelers looking to explore Jakarta.

Modern Amenities
With air-conditioned rooms featuring flat-screen TVs, free WiFi, and a range of in-room facilities, guests can enjoy a comfortable stay. The hotel also offers a restaurant, 24-hour front desk, and room service for added convenience.

Delightful Extras
Guests are welcomed with afternoon tea and a complimentary mask upon arrival. Start your day with a continental or buffet breakfast, utilize the business center, or unwind at the hotel bar during your stay.

Book your stay at Best Western Senayan for a memorable experience in Jakarta.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CGK

Location

Guest Reviews

7.7
Based on 191 reviews
Cleanliness: 6.53
Service: 8.5
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 7.03
Overall Experience: 8.5
Y
Yoshiharu • solo_traveller • jp
8
2026-09-17 • via Nuitee
Y
Yoshiharu • couple • jp
8
2026-09-17 • via Nuitee
Y
Yoshiharu • couple • jp
8
2026-09-17 • via Nuitee
D
Dr Israfil • solo_traveller • my
8
2026-09-13 • via Nuitee
L
Leslie • solo_traveller • us
9
It was a perfect place to stay - safe and a good value for the money
Pros:

Clean and professional and the staff was excellent

Cons:

There were a few bugs in my room also the walls are thin - I could hear my neighbors

2026-09-05 • via Nuitee
M
Morozova • couple • uz
8
2026-08-23 • via Nuitee
H
Hiroki • solo_traveller • jp
8
2026-08-22 • via Nuitee
F
Fabrizio • solo_traveller • it
9
2026-08-21 • via Nuitee
S
SATO • solo_traveller • th
1
失敗。2度と利用しない。エアコンがパワフルにしても弱くうるさく部屋全体に効かない、保守担当の対応も悪い。
Pros:

スタッフの対応とロケーション

Cons:

エアコンが弱い、TVが古くチャネルも少ない（というかネット機能は使えるが放送機能はあるのか？）

2026-08-09 • via Nuitee
N
NURAZMINA • couple • my
10
2026-07-24 • via Nuitee
S
Sheikh • solo_traveller • pk
7
2026-07-19 • via Nuitee
A
adlin • extended_group • my
8
2026-07-19 • via Nuitee
A
Asiana • family_with_children • id
3
Pros:

breakfast ok, location excellent
bathroom exhaust very good
spacious room
wood floor no carpeting

Cons:

no fridge
clogged shower , REALLY BAD
very noisy road on weekend evening till morning
AC not working properly
towels smell like cigarette
no window

2026-07-13 • via Nuitee
N
Nayoung • solo_traveller • kr
3
친절한 직원들과 사진과 다른 호텔룸
Pros:

몰과 가깝고 아래 맥도널드가 있어서 좋았음.
직원들이 전체적으로 친절함.

Cons:

8층 숙소였는데 조명이 너무 어두워서 너무 무서웠고,. 들어가자마자 화장실 날파리가 너무 많아서, 약을 뿌려야 할 정도였고, 화장실 하수구 냄새, 수압이 너무 낮아서 샤워기 물이 제대로 안나왔음. 에어컨을 켜면 천장에서 파드득파드득 뭔가 뛰어다니는 소리가 심하게 났고,
복도와 침실모두 담배냄새가 너무 심했음, 방음은 전혀안되어서 옆집 문닫을때마다 침대가 움직임.

2026-07-04 • via Nuitee
Y
Yoke Kee • solo_traveller • my
3
2026-07-02 • via Nuitee
N
Nur Aqilah Zafira • solo_traveller • my
8
2026-06-15 • via Nuitee
U
Umi Haryaningsih • solo_traveller • id
9
selalu jadi alternatif 1 jika ada agenda area senayan, harganya affordable
Pros:

Lokasi strategis, menu sarapan nya enak

Cons:

toilet umum/loby perlu diperbarui

2026-06-14 • via Nuitee
Y
YASUAKI • extended_group • jp
8
Pros:

ロケーションは、ジャカルタ中心部でGOODです。部屋は窓無しですが、朝食付きでこの値段ならGoodです。

Cons:

シャワーの勢いがあると嬉しい

2026-05-28 • via Nuitee
F
Franzi Eleni • solo_traveller • de
7
Pros:

Die Lage ist gut, wenn man zu Konzerten geht. Frühstück ist ok

Cons:

Zimmer putzen dauert zu lange

2026-05-18 • via Nuitee
A
Ardyanto • solo_traveller • id
7
2026-05-18 • via Nuitee