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Property Description
Convenient Amenities and Services
Enjoy complimentary wireless internet and concierge services to enhance your stay. Let our dry cleaning/laundry services, 24-hour front desk, and luggage storage take care of your needs.
Luxurious Guestrooms
Individually decorated rooms showcase kitchens with modern appliances. Relax on a Tempur-Pedic bed with down comforters and Egyptian cotton sheets. Private balconies and double sofa beds provide extra comfort.
Central and Accessible Location
Explore key attractions just minutes away, including West Street Mosque and Durban City Hall. With a stay at Serena Hotel in Durban (South Beach), visit popular spots like uShaka Marine World and Durban Beach within a short drive.
Book now for a delightful and convenient stay at Serena Hotel in the vibrant city of Durban.
* The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Property Policies
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Pets
Pets not allowed
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Noise policy
Noise-free rooms not guaranteed
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General
Professional property host/manager
Location
Guest Reviews
Definitely not as advertised. Probably worst hotel ever.
Dirty and looking dodgy. I do not recommend it on Expedia platform.
The place is not like it looks on the Internet, it looked like they were doing renovations. Uncomfortable untidy needs a lot of maintenance
zentral gelegen, Personal zuvorkommend, Preis/Leistungsverhältnis
Horrible place ever do not even think of staying there, it was so noisy and they do not clean unless u tell them to clean. There was a load shedding on the 30th instead of giving us candles they went to chill outside did not even apologise, there were constantly people peeping through the door at night and knocki ng and when u answer they run away. It was the horrible hotel i will never stay there even if it was 100 bucks for 3 nights.
The room is so bad, There is no comfort at all.
My stay at serena wasnt so pleasant at all,firstly had to wait until 11am to check hence we had booked online there was no arrangement whatsoever for us go check in on a clean room, no towels or soap provided had to ask, rooms have no wifi, no basics coffe,tea, kettle nothing.
we had to ask for 2 glases so we can atleast drink water of which was told they do charge R100 for such requests, ni lights in the room or tv remote which only played standard chanels..
i could go on about my unpleasant stay but serena is not a hotel its just a brothel.. 😔😔
It was great and amazing
I was so dissapointed bcoz I had to swap rooms at nyt bcoz of rats in my previous room
The aircon was not working. They did not give us any towels. Windows are old and the water is cold But the service is good the receptionist was good to us
Not so good. The bad was not in good condition as it was damaged in between and there was no wifi on the room as they said on the advertisement the wifi is downstairs in the living area only.
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