The Onyx Apartment Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves and Lodges
8.9 (2340 reviews)
57 Heerengracht Street , Cape Town , ZA
+27 21 205 6699

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and comfortable
Great location
Friendly staff
Good amenities
Cons:
Breakfast service issues
Poor air conditioning
Limited breakfast arrangement

Categories

Cleanliness
8.88
The rooms were mentioned as clean and very clean, indicating a positive sentiment.
Service
9.25
Most reviews praise the staff as professional, warm, and friendly, but some experiences were negative, affecting the overall sentiment.
Location
9.39
The central location was positively highlighted in multiple reviews, indicating high satisfaction.
Room Quality
8.84
Rooms were described as nice and comfortable, with some concerns regarding bathroom size.
Amenities
8.87
Amenities were generally well-received, although some specific features needed improvement.
Value for Money
8.33
Some reviewers found the hotel to be overpriced compared to the services received.
Food and Beverage
8.38
The breakfast experience was mentioned as limiting for guests, impacting overall sentiment.
Overall Experience
9.25
Overall, guests had a positive experience, but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:03

Property Description

Luxurious Accommodation with Spectacular Views
Located in Cape Town Foreshore, The Onyx offers modern units with free WiFi, kitchen, and flat-screen TV. Enjoy the convenience of onsite dining at MRKT, featuring locally sourced ingredients. Unwind at the terrace, outdoor pool, gym, and spa facilities.
Convenient Location and Nearby Attractions
Just steps away from CTICC and a short drive from Long Street, the hotel is centrally situated for business and leisure travelers. Explore nearby attractions like V&A Waterfront and Table Mountain.
Exceptional Dining and Wellness Experience
Indulge in fresh, artisanal meals at MRKT and take advantage of the deli for in-room cooking. Relax with spa services and stay active at the gym. Book now for a memorable stay at The Onyx!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 2340 reviews
Cleanliness: 8.88
Service: 9.25
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 9.25
T
Tryphina • couple • za
10
2026-09-19 • via Nuitee
B
Bonno • solo_traveller • bw
9
Excellent
Pros:

Staff service excellence

Cons:

Nothing

2026-09-17 • via Nuitee
W
Winnie • solo_traveller • cm
9
Pros:

La chambre était spacieuse et avec tout le necessaire. L'emplacement est aussi super car c'était proche du CTICC où j'avais une conférence à laquelle j'assistais

2026-09-16 • via Nuitee
W
Warren • family_with_children • za
7
Good value and size but disappointingly noisy
Pros:

Nice spacious rooms with everything you need. Easy basement parking and quick access to main routes.

Cons:

While the location is great for quick access, the hotel is not properly insulated from outside noise and you hear everything from the streets below. Very noisy unfortunately.

2026-09-16 • via Nuitee
C
Cristiani • couple • br
10
Confortável e bem localizado.
Pros:

Hotel confortável, bem localizado perto do centro Internacional de convenções , e a cerca de 18 min de caminhada do Waterfront. Café da manhã excelente, quarto amplo, com mini-cozinha e sofá, adequado para estadias longas.

Cons:

Apesar de amplo e confortável, o quarto não tinha uma escrivaninha. O hotel também não oferecia um “business center” ou a possibilidade de impressão. Isso foi complicado porque é um hotel ao lado do centro de convenções , e eu estava a trabalho participando de um congresso.

2026-09-14 • via Nuitee
L
Lara • solo_traveller • au
10
2026-09-14 • via Nuitee
M
Matlhogonolo • couple • za
10
2026-09-14 • via Nuitee
K
Kamogelo • solo_traveller • za
10
2026-09-13 • via Nuitee
T
Tinashe • solo_traveller • za
10
Pros:

Great breakfast

2026-09-13 • via Nuitee
N
Nicola • solo_traveller • it
9
Pros:

Spacious rooms, well furnished, super clean and…the hotel smells awesome! Staff very helpful and kind.

Cons:

All great.

2026-09-13 • via Nuitee
P
Phindile • couple • za
8
2026-09-13 • via Nuitee
S
Stauber • extended_group • mz
10
A great location for experiencing Cape Town
Pros:

Situated close to the VNA waterfront, table mountain, the Cape Town Red bus tour, and other local attractions made this a great location for us and our guests. We could walk to most places or catch a ride for typically under R50. The room facing the mountain was a great view. The gym has plenty of equipment for all levels of fitness. Breakfast buffet has a nice spread. That also includes a hot breakfast from the menu, which was also both convenient and a good value for what you get.

Cons:

Cleaning service came in late in the afternoons and interrupted our rest. When asked to wait half an hour the attitude was less than favorable and they did not come back to finish the job.

2026-09-12 • via Nuitee
G
Greg • couple • za
9
2026-09-11 • via Nuitee
S
Sumayyah • solo_traveller • za
10
Pros:

Great location, within walking distance to CTICC. Comfortable, spacious room with all amenities provided. Friendly, helpful staff, Sibongile and Grenton, thank you!

2026-09-10 • via Nuitee
I
Ibrahim • solo_traveller • il
9
A very comfortable stay in an excellent location, with friendly service and great convenience.
Pros:

Excellent location, especially for attending the conference nearby. The hotel was comfortable, convenient, and the staff were friendly and helpful throughout my stay.

Cons:

The only minor downside was that the bar and restaurant close at 10:00 PM. It would be great if they stayed open a little later, especially for guests returning after evening events.

2026-09-09 • via Nuitee
K
Komanisi • couple • za
10
It was such a great experience. Except that on Sunday we were approached by a female security guard that questioned us i
Pros:

The property was exactly as the pictures I saw before I arrived.

Cons:

Nothing.

2026-09-08 • via Nuitee
T
turki • solo_traveller • sa
1
Pros:

Nothing

Cons:

Everything

2026-09-07 • via Nuitee
M
Maipelo • family_with_children • bw
7
2026-09-07 • via Nuitee
B
Bongeka • family_with_children • za
10
Awesome!!!
2026-09-06 • via Nuitee
K
kasiphiwo • solo_traveller • za
10
2026-09-04 • via Nuitee