The Onyx Apartment Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves and Lodges
8.8 (2278 reviews)
57 Heerengracht Street , Cape Town , ZA
+27 21 205 6699

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, central location (close to Waterfront, CTICC) with great views
Spacious, comfortable and well-furnished rooms (many with kitchenettes)
Friendly, attentive and helpful staff (airport pickup noted)
Free/easy parking included
Clean and well-maintained rooms (described as spotless)
Good amenities: pool, gym and on-site restaurant
Great breakfast for many guests
Convenient for both leisure and conference stays
Cons:
Street noise / poor external sound insulation reported by some guests
Not ideal to walk alone at night (safety concerns mentioned)
Limited breakfast variety noted by a few guests
Occasional in-room issues: cold/uninviting temperature, poor sink/shower drainage
In-room coffee quality (instant coffee) criticized
No dedicated business center / lack of desk/printing for conference guests

Categories

Cleanliness
9.1
Multiple reviews describe rooms as 'spotless', 'super clean' and the hotel 'smells awesome', indicating very strong cleanliness standards with only minor maintenance remarks elsewhere.
Service
9.2
Numerous comments praise friendly, attentive staff, excellent reception service and helpfulness (including arranged airport pickup), supporting a very high service score.
Location
9.5
Consistently highlighted as 'excellent emplacement', central to Waterfront and CTICC, great views (Table Mountain) and easy walking access — location is a standout strength.
Room Quality
8.6
Rooms are frequently described as spacious, comfortable, well-furnished and include kitchenettes; negatives include occasional cold/uninviting rooms, drainage issues and street noise affecting some stays.
Amenities
8.8
Positive mentions of parking included, pool, gym and an on-site restaurant and kitchenette facilities. A few business-related conveniences (desk/printing/business center) were noted as lacking.
Value for Money
8.6
Several guests call out good value and spacious room size for the price (kitchenette useful for longer stays); noise and minor maintenance issues slightly temper perceived value.
Food and Beverage
8.1
Breakfast is often praised as very good/excellent and the on-site restaurant is a bonus, but requests for more breakfast variety and occasional complaints about poor in-room instant coffee lower this score slightly.
Overall Experience
8.5
Overall sentiment is very positive (friendly staff, great location, spacious/clean rooms and good amenities) though some guests reported noise, minor maintenance issues and lack of business facilities which moderate the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Accommodation with Spectacular Views
Located in Cape Town Foreshore, The Onyx offers modern units with free WiFi, kitchen, and flat-screen TV. Enjoy the convenience of onsite dining at MRKT, featuring locally sourced ingredients. Unwind at the terrace, outdoor pool, gym, and spa facilities.
Convenient Location and Nearby Attractions
Just steps away from CTICC and a short drive from Long Street, the hotel is centrally situated for business and leisure travelers. Explore nearby attractions like V&A Waterfront and Table Mountain.
Exceptional Dining and Wellness Experience
Indulge in fresh, artisanal meals at MRKT and take advantage of the deli for in-room cooking. Relax with spa services and stay active at the gym. Book now for a memorable stay at The Onyx!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 2278 reviews
Cleanliness: 9.1
Service: 9.2
Location: 9.5
Room Quality: 8.6
Amenities: 8.8
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 8.5
L
Le Ðédé • couple • ch
9
Excellent emplacement
Pros:

Excellent emplacement, entre le Centre et Waterfront. On peut tout faire à pied la journée.
Parking intérieur gratuit.
Très bon petit-déjeuner
Chambre-studio confortable

Cons:

La nuit...il est préférable de ne pas sortir à pied

2026-10-31 • via Nuitee
E
Estie • solo_traveller • za
10
2026-10-31 • via Nuitee
J
Jacobus • family_with_children • za
9
without any issues or frustrations
Pros:

the size of the apartment was a REAL surprize, due to that I will book all my stays in Cape Town there. we had our own room with our own bathroom, and the kids had their own room with seperate bathroom. a very decent size living area and ample cupboard space. the place was very neat and clean, Yu was a freat experience as well, Not the type of food we regularly eat but very well received.

2026-10-29 • via Nuitee
B
Bianca • couple • za
6
2026-10-29 • via Nuitee
S
Stelio • couple • mz
8
2026-10-28 • via Nuitee
S
Sophie • family_with_children • at
8
2026-10-28 • via Nuitee
F
Felix • family_with_children • nz
9
Incredible
Pros:

Spacious rooms and great location

Cons:

Would be great to have more breakfast variety

2026-10-27 • via Nuitee
A
Aviwe • couple • za
10
2026-10-25 • via Nuitee
P
Pieter • couple • za
9
Very comfortable
Pros:

Service was good

Cons:

Nothing

2026-10-22 • via Nuitee
J
Jacqueline Marie • family_with_children • br
9
2026-10-21 • via Nuitee
A
Adam • couple • gb
10
2026-10-21 • via Nuitee
C
Carolyn • solo_traveller • us
8
2026-10-20 • via Nuitee
F
Francois • couple • za
6
2026-10-17 • via Nuitee
B
B8sa • solo_traveller • za
10
Pros:

I liked everything about it. Very central to most places I needed.

Cons:

Nothing

2026-10-17 • via Nuitee
J
James • solo_traveller • gg
10
I will return one day
Pros:

How friendly and attentive the staff was

Cons:

How short I stayed

2026-10-16 • via Nuitee
D
Dr. Zsolt • couple • be
8
Perfect.
Pros:

Parking included

2026-10-16 • via Nuitee
M
Mariana • couple • br
10
Pros:

Hotel muito bom, staff atenciosa, quarto super confortável, bem localizado, muito bom!!

2026-10-14 • via Nuitee
T
Teresa • solo_traveller • za
10
Exceptional comfort
Pros:

Awesome location. Excellent on site restaurant an absolute bonus. Apartment was spacious, spotless and very comfortable.

Cons:

The fact that my stay was so brief....

2026-10-14 • via Nuitee
M
Mosa • couple • ls
9
Thank you, it was a pleasant stay.
Pros:

From reception, hotel staff, restaurant, the pool and gym and my favorite part-the driver arranged pick up at the airport, every thing was well organised and excellenty done, well done Onyx.

Cons:

N/A

2026-10-13 • via Nuitee
J
Jeremy • couple • za
7
2026-10-12 • via Nuitee