The Onyx Apartment Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves and Lodges
8.9 (2246 reviews)
57 Heerengracht Street , Cape Town , za

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Clean and comfortable
Great location
Friendly staff
Good amenities
Cons:
Breakfast service issues
Poor air conditioning
Limited breakfast arrangement

Categories

Cleanliness
8.88
The rooms were mentioned as clean and very clean, indicating a positive sentiment.
Service
9.25
Most reviews praise the staff as professional, warm, and friendly, but some experiences were negative, affecting the overall sentiment.
Location
9.39
The central location was positively highlighted in multiple reviews, indicating high satisfaction.
Room Quality
8.84
Rooms were described as nice and comfortable, with some concerns regarding bathroom size.
Amenities
8.87
Amenities were generally well-received, although some specific features needed improvement.
Value for Money
8.33
Some reviewers found the hotel to be overpriced compared to the services received.
Food and Beverage
8.38
The breakfast experience was mentioned as limiting for guests, impacting overall sentiment.
Overall Experience
9.25
Overall, guests had a positive experience, but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:03

Property Description

Luxurious Accommodation with Spectacular Views
Located in Cape Town Foreshore, The Onyx offers modern units with free WiFi, kitchen, and flat-screen TV. Enjoy the convenience of onsite dining at MRKT, featuring locally sourced ingredients. Unwind at the terrace, outdoor pool, gym, and spa facilities.
Convenient Location and Nearby Attractions
Just steps away from CTICC and a short drive from Long Street, the hotel is centrally situated for business and leisure travelers. Explore nearby attractions like V&A Waterfront and Table Mountain.
Exceptional Dining and Wellness Experience
Indulge in fresh, artisanal meals at MRKT and take advantage of the deli for in-room cooking. Relax with spa services and stay active at the gym. Book now for a memorable stay at The Onyx!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 11 years old stay for ZAR 850 per person per night when using an available extra bed.
    People 12 years old and over stay for ZAR 1,250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2246 reviews
Cleanliness: 8.88
Service: 9.25
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 9.25
C
Courtney • family_with_children • gb
10
2026-05-30 • via Nuitee
N
Nkopane • couple • za
6
Cons:

They took an entire day to clean our room. How do you begin cleaning at 16h00

2026-05-29 • via Nuitee
M
Mshengu • solo_traveller • za
10
2026-05-29 • via Nuitee
D
David • family_with_children • gb
8
Great location, shops within 5 minutes walk and easy safe walk to the Waterfront via th canal. Staff were friendly and h
Pros:

Great location, very clean, spacious and comfortable.

Cons:

Could have done with a shower in the bathroom

2026-05-28 • via Nuitee
B
Bongi • couple • za
10
2026-05-27 • via Nuitee
D
Dramé • couple • fr
9
2026-05-26 • via Nuitee
N
Nii S Q • solo_traveller • gh
9
Good Stay.
Pros:

Apartment was quite large, with full kitchen. Great location across the street from CTICC.

Cons:

Bathroom too small, and awkward to use. Floor got wet after shower.

2026-05-24 • via Nuitee
B
Bathembu • couple • za
9
I always enjoy spending time with family and friends in this Hotel. It’s accommodating
Pros:

It’s spacious and I love the beds they are comfortable

Cons:

Nah nothing

2026-05-22 • via Nuitee
W
William • solo_traveller • us
10
Pros:

Awesome customer service and awesome breakfast

2026-05-21 • via Nuitee
H
Hodonou • solo_traveller • za
10
Sympathique et agréable
Pros:

Le personnel très accueillant et attentionné

Cons:

Former le personnel à être bilingue ou s équipé en outil de traduction

2026-05-21 • via Nuitee
W
William • solo_traveller • us
10
Pros:

Amazing customer service.

2026-05-20 • via Nuitee
P
Pranil • solo_traveller • za
9
Thoroughly enjoyed my stay at the Onyx.
Pros:

Excellent hotel. Luxurious, comfortable, clean, with everything you need in the room (microwave, oven, fridge, coffee, tea, etc.) and with a central location. The Cape Town Convention Centre and V&A Waterfront are close by. Staff are friendly and courteous. Free, secure parking on site. The Yu restaurant is fantastic. The Market restaurant, where breakfast is served, is great too.

Cons:

This is a small gripe, but the laundry service is a little expensive compared to other places I've stayed.

2026-05-20 • via Nuitee
O
Onalenna Clementine • couple • za
10
2026-05-18 • via Nuitee
D
Darryl • solo_traveller • us
1
Lack of Customer Service
Pros:

Pricing.

Cons:

Lack of customer service and flexibility. Charged me USD$1.6k for altering reservations due to major winter storm in EWR, etc. Causing 3 day stay in airport. Called, emailed reservations and they were not responsive and dismissive of situation. Called and emailed upper management. No reply to request to modify days.

2026-05-14 • via Nuitee
G
Gladness • couple • tz
10
2026-05-14 • via Nuitee
I
Ivan • couple • cy
7
2026-05-12 • via Nuitee
S
Satoshi • solo_traveller • jp
9
Excellent
Pros:

Near the conference center

Cons:

no

2026-05-12 • via Nuitee
M
Mette • extended_group • dk
7
2026-05-11 • via Nuitee
N
Noel • solo_traveller • za
8
It was ideally located and the facilities and staff were excellent
Pros:

Location and facilities and safe parking.

Cons:

All was ok!

2026-05-10 • via Nuitee
Y
Yolanda • family_with_children • za
9
Relaxation
Pros:

Breakfast was delicious

Cons:

The hairdryer did not have an plug to use.

2026-05-09 • via Nuitee