ibis Kuala Lumpur City Centre

Hotels
ibis
8.1 (5832 reviews)
32 Jalan Yap Kwan Seng , Kuala Lumpur , my

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable
Cons:
Room size issues
Cleanliness concerns
Room amenities lacking

Categories

Cleanliness
7.61
Cleaning issues were mentioned in reviews.
Service
8.58
Staff were friendly and accommodating overall.
Location
9.12
Proximity to city and interesting locations is a highlight.
Room Quality
7.07
Room issues including size and amenities were frequently mentioned.
Amenities
8.1
Facilities such as swimming pool and breakfast were appreciated.
Value for Money
8.56
Good value noted for the price considering location.
Food and Beverage
7.61
Breakfast options and quality receive mixed reviews.
Overall Experience
8.18
Overall satisfaction but with some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:58

Property Description

Rooftop Infinity Pool and Kids Pool
Enjoy stunning views of the city skyline while taking a dip in our refreshing infinity pool or keep your little ones entertained at the kids pool.

Dining Options
Indulge in a variety of Malaysian and international cuisines at Kampung Kitchen, or grab a quick snack and coffee at Petite Paris Cafe.

Convenient Amenities
From free WiFi and free parking to meeting rooms and daily housekeeping, we ensure a comfortable stay for all our guests.

Book now and experience the perfect blend of comfort and convenience at ibis Kuala Lumpur City Centre.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking must correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for MYR 25 per person per night when using an existing bed.
    People no matter the age stay for MYR 92.80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 5832 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.18
J
JUILIN couple tw
9
2026-03-21 via Nuitee
S
Serdar solo_traveller ge
8
2026-03-21 via Nuitee
W
Wan mohd faiz family_with_children my
3
Small Tip for Future Guests
Cons:

Just sharing my experience for awareness. The breakfast provided is based on the number of pax registered, not the number of beds in the room. For example, even if you book a room with 2 beds, if it’s registered for 1 pax, only 1 breakfast will be provided. unlucky i have Additional pax will need to pay extra.
It would be better if this was clearly explained during check-in to avoid confusion. So for those planning to stay here, just make sure the number of pax is correctly stated during booking .

2026-03-21 via Nuitee
D
Dr Azzah family_with_children my
10
2026-03-21 via Nuitee
M
Manimaran family_with_children ae
5
Disappointing.
Pros:

Only thing I liked about this property is the the drinking water facility, which we don’t need to depend upon bottled water.

Cons:

Breakfast, which isn’t up to the mark, no much option available.Didn’t like at all.

2026-03-21 via Nuitee
V
Vimal family_with_children ae
7
2026-03-21 via Nuitee
R
Recepcan couple tr
10
Pros:

The location is superb. The hotel was very clean and comfortable. The pool was not big but I like the infinity style.

2026-03-20 via Nuitee
M
Mohd Rahizai solo_traveller my
8
2026-03-20 via Nuitee
K
Kseniya family_with_children ru
10
Pros:

Отличное расположение (до башен идти минут 7 пешком), огромная и удобная кровать, в номере все необходимое: чайник, чай, полотенца, туалетные принадлежности. Очень чисто, опрятно. Не говоря уже о прекрасном виде из окна 20 этажа! Большой выбор еды на завтрак - на любой вкус.

Cons:

Немного смутила сотрудница, которая регистрировала меня - наверное, устала, было видно, что ей не до меня. Но на качество проживания это не отразилось)

2026-03-20 via Nuitee
A
Aydın Can solo_traveller tr
10
2026-03-20 via Nuitee
J
Janusz couple pl
9
2026-03-19 via Nuitee
D
Dariana couple ua
10
Сеть отелей которым можно доверять
Pros:

Расположение, комфорт на хорошем уровне

Cons:

Комната очень маленькая

2026-03-19 via Nuitee
M
Michiko solo_traveller jp
9
2026-03-19 via Nuitee
W
Waris solo_traveller au
8
Great location and price for money
Pros:

Location

Cons:

Very short stay - nothing

2026-03-18 via Nuitee
F
Fergie extended_group gb
8
2026-03-18 via Nuitee
W
Wen family_with_children my
8
Pros:

舒服

2026-03-18 via Nuitee
T
Tracey family_with_children gb
10
Pros:

Central, smart clean hotel with very lovely abd helpful staff. Comfy clean rooms. I had mistakingly booked the the wrong month when we arrived but it was soon sorted out .

Cons:

The swimming pool could have been bigger for the size of the hotel and amount of people in it.

2026-03-17 via Nuitee
M
Meena couple in
6
Not good except location
Pros:

Bed was comfortable and clean but small rooms

Cons:

The general organisation and quality of breakfast and pool area , lifts were slow ., small room

2026-03-17 via Nuitee
A
Aminovic family_with_children eg
10
Pros:

Everything

Cons:

Nothing 😀

2026-03-16 via Nuitee
T
TUBA BESET family_with_children tr
10
2026-03-16 via Nuitee