ibis Kuala Lumpur City Centre

Hotels
ibis
8.1 (5832 reviews)
32 Jalan Yap Kwan Seng , Kuala Lumpur , my

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable
Cons:
Room size issues
Cleanliness concerns
Room amenities lacking

Categories

Cleanliness
7.61
Cleaning issues were mentioned in reviews.
Service
8.58
Staff were friendly and accommodating overall.
Location
9.12
Proximity to city and interesting locations is a highlight.
Room Quality
7.07
Room issues including size and amenities were frequently mentioned.
Amenities
8.1
Facilities such as swimming pool and breakfast were appreciated.
Value for Money
8.56
Good value noted for the price considering location.
Food and Beverage
7.61
Breakfast options and quality receive mixed reviews.
Overall Experience
8.18
Overall satisfaction but with some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:58

Property Description

Rooftop Infinity Pool and Kids Pool
Enjoy stunning views of the city skyline while taking a dip in our refreshing infinity pool or keep your little ones entertained at the kids pool.

Dining Options
Indulge in a variety of Malaysian and international cuisines at Kampung Kitchen, or grab a quick snack and coffee at Petite Paris Cafe.

Convenient Amenities
From free WiFi and free parking to meeting rooms and daily housekeeping, we ensure a comfortable stay for all our guests.

Book now and experience the perfect blend of comfort and convenience at ibis Kuala Lumpur City Centre.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking must correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for MYR 25 per person per night when using an existing bed.
    People no matter the age stay for MYR 92.80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 5832 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.18
G
Giancarlo couple it
2
2026-03-07 via Nuitee
G
Giancarlo couple it
2
Ho dovuto cambiare stanza 2 volte:la prima perché c’erano problemi all’impianto elettrico del 29 piano la seconda perché
Pros:

La posizione

Cons:

La poca professionalità dello staff

2026-03-07 via Nuitee
P
Parab family_with_children in
9
Pros:

Service and facilities are very good.

Cons:

Nothing. All is good.

2026-03-06 via Nuitee
Y
YINGYING couple cn
10
2026-03-06 via Nuitee
P
Pilar couple es
2
2026-03-06 via Nuitee
P
Pavel family_with_children ru
8
Pros:

Отличный бассейн с видом на город, просторный номер, вкусные завтраки, отличное расположение в 7 минутах от Башен Петронас, станции метро KLCC, рядом несколько магазинов

Cons:

Бассейн официально работает до 22:00. В 21:55 приходит персонал, выключает свет, закрывает кабинку для переодевания и душ. Пришлось идти в номер в купальнике, В самом номере не хватает света.

2026-03-05 via Nuitee
S
Shweta solo_traveller th
7
Pleasant stay
Pros:

Room was clean and comfortable with all basic amenities and an iron and kettle.

Cons:

there was power cut on enight and loud announcements were made that woke me up.

2026-03-05 via Nuitee
小胖 family_with_children my
8
2026-03-05 via Nuitee
R
Radik couple th
10
2026-03-05 via Nuitee
M
Meng couple kh
10
2026-03-05 via Nuitee
E
Erzsébet family_with_children hu
10
Pros:

Tiszta és illatos szálloda kényelmes ággyal, hatalmas ablakkal, munden napszakban gyönyörű kilátással.

Cons:

A hajszárító harmatgyenge, javaslok sajátot vinni.

2026-03-04 via Nuitee
N
Nhung couple vn
10
2026-03-04 via Nuitee
S
susan family_with_children gb
8
Pros:

Lovely hotel friendly helpfull staff, good buffet breakfast and a fab infinity pool.

Cons:

Room was a little small location was near protronas towers but a little far from cafes and shops at bukit bintang. Busy road outside very uneven pavements

2026-03-03 via Nuitee
A
Anastasiia couple uz
7
Okay for the price
Pros:

The location is nice, the beds and sheets were very fine. The breakfast was good as well.

Cons:

We stayed twice, first for two nights then for one more. The first time we arrived in the morning, long before the check-in time, and the staff couldn’t offer me any options of the early check in, they didn’t even bother to check if there are any rooms available. The room we got was nice though.
The second time we got a twin bed room instead of a double one, and the bathroom condition wasn’t good. The shower door didn’t close completely and I could see some tape on top of it which was supposed to fix it. There was also some black mould on the ceiling.
The pool on the roof is rather small and crowded with no loungers.

2026-03-03 via Nuitee
E
Emma family_with_children gb
8
Great stay
Pros:

Big clean room, friendly staff, lovely swimming pool, great location

Cons:

Was a little bit tired in places but didn’t take away from the overall stay

2026-03-03 via Nuitee
M
Maryna solo_traveller ua
10
Perfect locations
Pros:

Perfect location. Good service

Cons:

Nothing

2026-03-03 via Nuitee
P
Pavel couple cz
8
2026-03-03 via Nuitee
N
Nathalie couple sg
8
Bien mais peut faire mieux en terme de communication!
Pros:

Les équipements de la chambre et de la salle de bain et l’emplacement de l’hôtel.

Cons:

Le bruit des travaux de rénovation dans la chambre 2500, située juste en face de la nôtre, qui a commencé à partir de 8 heures sans être informé !

2026-03-02 via Nuitee
G
GABRIELE couple it
6
2026-03-02 via Nuitee
F
Fedor family_with_children kz
10
2026-03-02 via Nuitee