ibis Kuala Lumpur City Centre

Hotels
•
ibis
8.1 (6378 reviews)
32 Jalan Yap Kwan Seng , Kuala Lumpur , MY
+60 3-2778 3333

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location near Petronas Towers / KLCC
Very clean / spotless areas reported
Rooftop pool with great views and good on-site amenities
Good value / affordable
Cons:
Poor service / front desk and security issues
Room problems: AC issues, lack of fresh air, water leak on high floor
Crowded or inconsistent breakfast quality
Intermittent unpleasant smells in corridors / certain floors

Categories

Cleanliness
7.5
Generally praised as very clean and 'spotless' in several reviews, but occasional smells in corridors/12th floor and a water leak on the 30th floor reduced the score.
Service
6.5
Multiple complaints about poor customer service and slow/no resolution of noise issues; front desk and security performance described as disappointing.
Location
9.5
Consistently cited as excellent — in the heart of KLCC, walking distance to Petronas Towers and many restaurants; strong positive theme across reviews.
Room Quality
6.8
Mixed feedback: some praise for beds/linens, but several serious negatives (bad AC with temperature swings, lack of fresh air, thin slippers, water ingress) lower this rating.
Amenities
8.7
Rooftop pool and spa/massage praised and restaurant on-site noted; gym criticized as poorly furnished, but overall amenities are a strong point.
Value for Money
8.8
Multiple reviewers called it good value, affordable and 'money's worth' which supports an above-target score.
Food and Beverage
7.9
Breakfast opinions mixed — some call it excellent with great views, others report crowding, compromised quality and long waits; overall slightly above average.
Overall Experience
9.1
Despite service and some room issues, many guests highlight excellent location, cleanliness in many areas, good amenities and value — net experience skews positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Rooftop Infinity Pool and Kids Pool
Enjoy stunning views of the city skyline while taking a dip in our refreshing infinity pool or keep your little ones entertained at the kids pool.

Dining Options
Indulge in a variety of Malaysian and international cuisines at Kampung Kitchen, or grab a quick snack and coffee at Petite Paris Cafe.

Convenient Amenities
From free WiFi and free parking to meeting rooms and daily housekeeping, we ensure a comfortable stay for all our guests.

Book now and experience the perfect blend of comfort and convenience at ibis Kuala Lumpur City Centre.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking must correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.1
Based on 6378 reviews
Cleanliness: 7.5
Service: 6.5
Location: 9.5
Room Quality: 6.8
Amenities: 8.7
Value for Money: 8.8
Food and Beverage: 7.9
Overall Experience: 9.1
M
Mohd Syafiq • solo_traveller • my
9
2026-10-31 • via Nuitee
M
MBINA MOUSSAVOU • solo_traveller • ga
7
2026-10-30 • via Nuitee
M
Mohd Arif • solo_traveller • my
10
2026-10-29 • via Nuitee
V
Vladimir • couple • th
1
Pros:

Отличное расположение отеля.

Cons:

Отвратительные номера. Полное отсутствие свежего воздуха. Ужасная работа кондиционера (то холодно, то жарко). На 30 этаже в номер текла вода, когда был дождь… ужас

2026-10-29 • via Nuitee
T
Thinesh • family_with_children • my
8
Great value
Pros:

Really good location, money's worth overall and they even have a restaurant downstairs and plenty of others within walking distance

Cons:

The gym was poorly furnished

2026-10-29 • via Nuitee
E
ER RAIBA • solo_traveller • ma
9
2026-10-27 • via Nuitee
S
SUNHEE • solo_traveller • jp
6
次回も泊まるつもりだが、朝食なしにして別の場所で食べたほうがいいかも。
Pros:

ホテル前にコンビニもあって便利。

Cons:

朝食付きで予約したけど、団体グループで混んでたから２泊目は朝食を食べなかった。１泊目の朝も混んでたのでコーヒー1杯とパン１個しか食べてない。部屋のスリッパが薄すぎる。

2026-10-27 • via Nuitee
S
Sharifah Fauziah • couple • my
9
2026-10-27 • via Nuitee
G
GIBIN • couple • in
10
Pros:

Excellent breakfast.

Cons:

Nothing

2026-10-26 • via Nuitee
L
Lekshmy • solo_traveller • in
9
2026-10-24 • via Nuitee
M
MINHUI • couple • tw
9
2026-10-23 • via Nuitee
S
Steven • family_with_children • ug
3
Pros:

Poor customer service

Cons:

It was smelly on the 12th floor

2026-10-23 • via Nuitee
S
Silvia • solo_traveller • it
7
2026-10-23 • via Nuitee
C
Céline • solo_traveller • fr
8
2026-10-23 • via Nuitee
A
Anastasiia • solo_traveller • br
6
What is wrong with your doors and locks? Why do they slam so loudly? It’s a pity there is no option
Pros:

Malaysia and Kuala Lumpur — it was my first time here (my round-the-world trip continues!). I often choose chain hotels. What do you usually expect from a chain hotel? Consistent standards and safety.
Pros: The hotel itself is excellent, huge, and incredibly clean throughout. The bed, linens, and pillows were amazing — I honestly wanted to stay forever! The rooftop pool offers breathtaking views, and everything is spotless.

Cons:

Cons (which is why I will most likely never choose this hotel chain again):
1. What is wrong with your doors and locks? Why do they slam so loudly? There is absolutely no peace or quiet until everyone has entered or left their rooms. To make matters worse, my room was right next to the staff service room, which was an absolute nightmare. Starting at 7:00 AM, the door was slamming every 10 seconds — back and forth, bang, bang, bang, followed by loud laughing. If you want to get some sleep, forget about it.
2. The security team and front desk management were extremely disappointing. In the room directly opposite mine, three teenagers (around 10–15 years old) were fighting, shouting, playing games, and blasting music. It is great that parents trust the hotel enough to leave their kids alone, but I did not pay to stay in a "children's horror room." I spent 5 hours trying to get someone to resolve the noise issue. I had big plans for the next two days: excursions on my last day in Kuala Lumpur, followed by a grueling 20-hour flight. I wanted to rest and recharge starting from 5:00 PM, but instead, I had to spend that time at the reception filing complaints. This is a very serious issue regarding guest comfort and service quality.

It’s a pity there is no option to attach a video.

2026-10-23 • via Nuitee
A
ABDULRHMAN • couple • sa
6
2026-10-21 • via Nuitee
R
ROY TEH • family_with_children • my
9
2026-10-21 • via Nuitee
B
bieneschmoli • family_with_children • at
10
Tolle Aussicht
Pros:

War ein sehr angenehmer und schöner Aufenthalt. Petronas ums Eck und man hat gute Lokale rund um einen.
Schöner RoofTop Pool und tolle Massage.

2026-10-21 • via Nuitee
C
Catija • couple • mz
8
bom ambiente e localizacao
Pros:

o hotel esta bem localizado a uma caminhada de 10min ate as torres petronas e suria KLCC mall, o hotel tem um bom pequeno almoco com uma vista linda.

Cons:

Infelizmente nao sei se era no andar mas no corredor ao sair do elevador sentia-se um cheiro bem estranho parecia de casa de banho que ao abrir a porta do quarto sentia-se um pouco. Mas estando uns 5min dentro do quarto, ja nao se sentia.

2026-10-21 • via Nuitee
S
Sharifah Fauziah • couple • my
9
2026-10-20 • via Nuitee