ibis Kuala Lumpur City Centre

Hotels
ibis
8.1 (6357 reviews)
32 Jalan Yap Kwan Seng , Kuala Lumpur , my

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable
Cons:
Room size issues
Cleanliness concerns
Room amenities lacking

Categories

Cleanliness
7.61
Cleaning issues were mentioned in reviews.
Service
8.58
Staff were friendly and accommodating overall.
Location
9.12
Proximity to city and interesting locations is a highlight.
Room Quality
7.07
Room issues including size and amenities were frequently mentioned.
Amenities
8.1
Facilities such as swimming pool and breakfast were appreciated.
Value for Money
8.56
Good value noted for the price considering location.
Food and Beverage
7.61
Breakfast options and quality receive mixed reviews.
Overall Experience
8.18
Overall satisfaction but with some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:58

Property Description

Rooftop Infinity Pool and Kids Pool
Enjoy stunning views of the city skyline while taking a dip in our refreshing infinity pool or keep your little ones entertained at the kids pool.

Dining Options
Indulge in a variety of Malaysian and international cuisines at Kampung Kitchen, or grab a quick snack and coffee at Petite Paris Cafe.

Convenient Amenities
From free WiFi and free parking to meeting rooms and daily housekeeping, we ensure a comfortable stay for all our guests.

Book now and experience the perfect blend of comfort and convenience at ibis Kuala Lumpur City Centre.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking must correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.1
Based on 6357 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.18
S
Sakunntala couple au
2
2026-08-29 via Nuitee
S
Sakunntala couple au
2
2026-08-29 via Nuitee
N
Nor Atikah solo_traveller my
1
Good location and food, but the room size, parking, and lack of follow-up from the staff could definitely be improved.
Pros:

Great strategic location, very convenient to get around KLCC. The breakfast and lunch were also really good.

Cons:

The parking area is quite narrow and the room was a bit small. I also left my iPhone charger behind, and the staff said they would call me back to arrange a time for me to collect it. Unfortunately, I still haven’t received any call until now. The follow-up was quite unresponsive.

2026-08-29 via Nuitee
M
Manus solo_traveller us
9
Good food. Close to shopping and the canyons of tall buildings.
Pros:

Location. Purified water in room. Good breakfast buffet. Spacious dining hall.

Cons:

Having gym on 31 floor. Open 24 hrs a day. Above my room I could hear the dumbbells being taken from storage rack or put back in. Staff moved me to room on lower floor to sleep in and apologized. Good job on their part

2026-08-29 via Nuitee
A
Andy couple gb
7
2026-08-29 via Nuitee
G
Gil family_with_children be
6
2026-08-28 via Nuitee
J
Julieka solo_traveller my
6
2026-08-28 via Nuitee
A
Altynay solo_traveller kz
8
В целом немлохо, если убраться под шкафами, а не только сверху. Вид уже не исправить)) К бассейну можно поменять более у
Pros:

Чисто, комфортно, в коридоре ковер, мебель новая, есть рабочий стол, телевизор, фильтр воды. Внизу приятная кофейня. Когда проходила чек-in все объяснили, персонал приветливый. Не пришлось тратить время на заселение

Cons:

Номер небольшой, но это такой формат сети. Полотенца могли бы быть получше, очень тонкие. Розетки тройные, но с возможностью использования type-c или usb не помню, однако вилка моя в них шаталась. Также я не смогла использовать высокомощный фен выпрямитель, трещал ток. Под мебелью пыль, которую давно не убирали. Окно не открывается, и балкона нет, отчего чувствуешь себя как в коробке. По телевизору ничего нельзя было посмотреть. Зона бассейна не очень понравилась, но зато его сделали красивым для фото, за исключением стройки. Также не видно башен близнецов. Вечером было полно детей, бассейн маленький для такого количества номеров, до обеда никого не было и было тихо. Стоимость высокая, но я не в курсе средних цен

2026-08-28 via Nuitee
W
Wahid solo_traveller my
7
2026-08-27 via Nuitee
P
Patrick Jan solo_traveller ch
10
2026-08-27 via Nuitee
Y
Younes solo_traveller fr
8
2026-08-27 via Nuitee
J
Jamila Farah solo_traveller mu
8
2026-08-27 via Nuitee
N
norberts couple ug
3
Not pleasant apart from the good breakfast
Pros:

The bed is very comfortable

Cons:

The bathrooms are not well maintained. The cleaners clean like they are not paid their salaries. We would find unwashed mugs after room tidying. The towels are very old and have lost colour

2026-08-27 via Nuitee
M
Mónika extended_group hu
8
2026-08-25 via Nuitee
S
Shastaveeran solo_traveller my
1
2026-08-25 via Nuitee
N
Nor Salmy solo_traveller my
8
Comfortable Stay
Pros:

Saya sukakan suasana di dalam bilik yang simple dan praktikal. Pemandangan bandaraya Kuala Lumpur yang indah di waktu malam. Saya juga suka konsep bekalan air bertapis berterusan yang disediakan di dalam bilik berbanding hotel-hotel yang menyediakan air di dalam botol.

Cons:

Bukan masalah yang besar cuma agak lucu bila katil yang disediakan mengeluarkan bunyi sedikit setiap kali saya membuat pergerakan semasa berbaring di atasnya.

2026-08-25 via Nuitee
M
Mari solo_traveller jp
7
Pros:

場所が便利で、お部屋も使いやすかった

2026-08-25 via Nuitee
K
Kajavathanan family_with_children gb
8
Pros:

We like the location roof top swimming pool and the breakfast

Cons:

The amount of tax they charge you could book another 2 nights stay for that.

2026-08-24 via Nuitee
E
ERIKA solo_traveller jp
8
2026-08-24 via Nuitee
N
Natasja extended_group nl
9
2026-08-24 via Nuitee