Tru by Hilton Jackson, MI

Hotels
•
Tru by Hilton
8.6 (145 reviews)
2401 Shirley Dr, Jackson, Michigan, 49202 , Jackson , US
1-517-8675000

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Fitness facilities
Free breakfast
Free newspapers in lobby
Smoke-free property
See all facilities

Review Highlights

Pros:
Clean room
Helpful staff
Good breakfast
Convenient location
Cons:
Bed was hard

Categories

Cleanliness
8.64
The room and lobby were very clean based on several reviews.
Service
8.81
Staff were very helpful and super friendly.
Location
8.75
Very convenient location mentioned in a review.
Room Quality
8.5
The room was nice and spacious but one review mentioned the bed was hard.
Amenities
8.53
Standard quality for this hotel tier.
Value for Money
8.39
Standard quality for this hotel tier.
Food and Beverage
8.54
Good breakfast with a variety of hot and cold options.
Overall Experience
8.61
Enjoyed the stay and appreciated the overall services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:02

Property Description

Discover the perfect getaway at Tru by Hilton Jackson, MI, where comfort meets convenience.

Fitness Center
Stay active during your visit with our 24-hour fitness center, designed for travelers who want to maintain their workout routine while away from home.

Complimentary Breakfast
Start your day right with our complimentary buffet breakfast, served daily from 6:00 AM to 9:00 AM, offering a variety of delicious options to fuel your adventures.

Comfortable & Modern Rooms
Relax in one of our 93 air-conditioned rooms, featuring refrigerators and flat-screen TVs for your entertainment. Each room comes equipped with complimentary wired and wireless internet access, ensuring you stay connected during your stay.

Ready for an unforgettable experience in Jackson? Book your stay today at Tru by Hilton Jackson, MI!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.6
Based on 145 reviews
Cleanliness: 8.64
Service: 8.81
Location: 8.75
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.39
Food and Beverage: 8.54
Overall Experience: 8.61
G
Glen
2
Basically was pointless waste of time
Pros:

I actually didn't stay there because of the $400 deposit that is not mentioned about on your app. They lady at the front desk was kinda rude and assumed that I didn't have $400 so I chose not to stay there

2025-10-10 • via Nuitee
L
Laurie • family_with_children
10
Pros:

Very friendly staff at the front desk, always ready to help if needed, and great coffee.

2025-10-08 • via Nuitee
R
Ron
8
Pros:

internet speed was acceptable, The breakfast was okay, limited and supply of items was sometimes low.

2025-10-07 • via Nuitee
J
Jason
4
Pros:

Staff was rude WiFi did not work couldn’t get any help from staff or Hilton honors. Pillows were horrible and break was just ok.

2025-10-05 • via Nuitee
L
LeeAnn • partner
6
Pros:

We stayed 2 years ago when first opened, very nice stay, staff was excellent and breakfast was a great variety and plenty for all guests.
This stay this time it seams as though some things have gone downhill. It was quite noisy sleeping, you can hear other guests talking and thumping around. Biggest disappointment was the breakfast, very limited to choose from, no scrambled eggs or bacon/sausage, lots of guests were unhappy about the breakfast.

2025-10-05 • via Nuitee
J
Jean • partner
8
Pros:

The room was very nice, albeit a little small for two people.

2025-09-30 • via Nuitee
M
Margaret
8
Will stay here again.
Pros:

The room was nice and had a large bathroom. The staff were very helpful. The breakfast is a variety of hot and cold options.

2025-09-25 • via Nuitee
R
Rose
10
Pros:

Super friendly from moment we walked in...

2025-09-06 • via Nuitee
H
Heoung • partner
8
Pros:

Very convenient location, spacious and clean room.

2025-08-26 • via Nuitee
E
Eugene
10
Great One-Niter
Pros:

We stayed for one night to meet with friends the next morning. Enjoyed the breakfast that was included. We appreciated the helpfulness of the staff, and the cleanliness of our room.

2025-08-12 • via Nuitee
J
Jenny
6
Pros:

Good breakfast, clean room but bed was hard

2025-08-05 • via Nuitee
K
Kevin • partner
10
Pros:

Enjoyed stay, accomodating staff

2025-07-31 • via Nuitee
W
Winston • family
8
Pros:

The hotel is very similar to Hampton Inn I stayed except decoration style.

If you like simple, clean minimalist style hotel room, Try is a good fit.

2025-07-18 • via Nuitee
B
Brett
8
Pros:

Great place toi stay

2025-07-16 • via Nuitee
A
Anton • family_with_children
8
Pros:

The lady at the front desk Joslyn I think , was very nice and helpful .

2025-07-13 • via Nuitee
A
Amy
10
Quick overnight stay
Pros:

Just a quick overnight stop but the hotel was perfect. Room and lobby very clean. Breakfast was just fine.

2025-07-12 • via Nuitee
D
DeShawn
10
Pros:

Great place

2025-07-08 • via Nuitee
D
DAN • family
10
Pros:

Breakfast was great. Hot full breakfast

2025-07-08 • via Nuitee
J
Janice
10
Pros:

It was a very comfortable nights sleep. Staff was friendly

2025-07-06 • via Nuitee
A
Adrian
10
Pros:

Friendly staff, great location, kept very well

2025-06-30 • via Nuitee